Houzz UK Opiniões 

346
•
TrustScore: 4 em 5

3,8

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

My journey with Houzz has been great from the start. It is a brilliant platform, but what really stands out is their commitment to helping you succeed through their onboarding process. I’ve been havi... Ver mais

Classificada 5 em 5 estrelas

Said is a great account manager. The way that he initiated contact, picked up the phone and called into our office, without being 'pitchy' or focused only on sales, was genuinely personable. I h... Ver mais

Classificada 5 em 5 estrelas

1 to 1 personal advise on specific projects. Patient and easy to communicate with. Always happy to help Joe is a great rep for Houzz

Classificada 1 em 5 estrelas

If I could give zero I would, they sell you a dream and never fulfil there part. We signed up over a year ago paying over £400 a month taking multiple packages and haven’t landed 1 lead, all the l... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Electrónica e tecnologia

Escrito pela empresa

Enhance Your Home From Idea to “Done” Inspiration, advice, and the pros to make home happen — open the door to where it all comes together, right here at Houzz. Design Inspo for Every Space Spark your vision by browsing thousands of stunning home photos. Get Ideas → Local Pros for Every Project Hire hometown experts and stay on top of your project’s progress. Find Professionals → Run Your Business Under One Roof Built for home professionals of all trades, Houzz Pro has the tools to manage projects, impress clients, and bring ideas to life. Try for Free


Informações de contacto

  • Hamilton Avenue 285, 94301, Palo Alto, Estados Unidos da América

  • www.houzz.co.uk

3,8

Bom

TrustScore: 4 em 5

346 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 33% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,8

Todas as opiniões

(346)

16 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Horrible experience

Horrible experience. Not a single lead in a year on the pro subscription and now having trouble ending the subscription with no response from the company.

2 de setembro de 2024
Opinião espontânea
logótipo da Houzz UK

Resposta da Houzz UK

Hi Robert,

Thank you for sharing your feedback with us. We are sorry to hear that you are not satisfied with your experience with Houzz Pro. We will have someone connect with you to address your concerns.

Sincerely,
The Houzz Team

Classificada 1 em 5 estrelas

Biggest scam

Biggest scam, do not fall for this. There is no way to opt out, without legal actions. It’s a pointless service with no benefits, soon as the sales pitch is done, you will not hear from Houzz.

14 de setembro de 2024
Opinião espontânea
logótipo da Houzz UK

Resposta da Houzz UK

Hi there,

Thank you for providing us with your feedback with us as it will be used to help improve our services. Our team has since connected with you to provide assistance. If you have any questions, please reply to the existing correspondence, and we will be happy to follow up.

Sincerely,
The Houzz Team

Classificada 1 em 5 estrelas

Scam houzz

Scam houzz really I been register with Houzz before signing the contract the lady been so nice from the signing the contract no one responded really scam

11 de setembro de 2024
Opinião espontânea
logótipo da Houzz UK

Resposta da Houzz UK

Hi,

Thank you for sharing your feedback with us. We are sorry to hear about the difficulties you are currently experiencing. Our team is here to help and can be reached through help.houzz.com.

Sincerely,
The Houzz Team

Classificada 1 em 5 estrelas

I previously left a review because…

I previously left a review because houzz.help was unresponsive to my issues. They responsed to the trust pilot review to say please contact Houzz help. There is no customer service with this company and these responses are clearly automated. Stay clear is my advise.

26 de agosto de 2024
Opinião espontânea
logótipo da Houzz UK

Resposta da Houzz UK

Hi Farnan,

Thank you for sharing your experience with us. We apologize for any inconvenience. The review has been amended and the sensitive information redacted. If you need assistance, please visit us at help.houzz.com.

Sincerely,
The Houzz Team

Classificada 5 em 5 estrelas

Interior Quest

I have used Interior Quest in Wickersley Rotherham for the last 34 years. Firstly the customer care and advise given by Beverley the owner is exceptional. Beverley is very professional and has never has let me down always punctual for appointments. Nothing is too much trouble she is always on hand to give very practical advise. She has an eye for detail especially colour schemes,wallpapers and fabrics. Every scheme Beverley has planned for me I have absolutely loved from my kitchen, bathroom, lounge and bedrooms

9 de agosto de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Don't sign up to these thieves!!!

waste of time and money, fake leads and lies. was promised an account manager, booked a time to talk and they cancelled a few minutes before. after complaining to them they started sending me a few leads - to fix a door, paint a bathroom etc. Do they actually think these leads are worth the £500 monthly payment that I have to make?! I asked them to cancel the contract after the first year and they didn't, instead they said I will get 50% discount on payments and I am still getting charged full price for a useless service I am not using

6 de agosto de 2024
Opinião espontânea
logótipo da Houzz UK

Resposta da Houzz UK

Hi George,

Thank you for sharing your feedback with us. We are sorry to hear that you have been disappointed with your Houzz experience. If you need assistance, reach out to our team through help.houzz.com.

Sincerely,
The Houzz Team

Classificada 1 em 5 estrelas

RUDE HOUZZ AGENTS

Had the most rude agent from Houzz call me. I would recommend everyone to stay clear of this company as he was so unpleasant and unprofessional. I filled out a form re life insurance last night. He started by trying to get me to validate details. I told him 'I am at work at the moment.' I also told him that 'I wasn't in a position to move forward at this time.' He pushed some more saying my details were invalid and therefore email quotes could not be sent. I said to him that 'it's ok like I said I'm not in a position to move forward on this at the moment and I am at work.' His reply was 'so what you are saying is you basically filled out the form online for no reason, is that what you are saying?' My reply was, 'that was a bit rude. Goodbye.' How dare he talk or make me feel that way when I've already sorted what I need elsewhere."

5 de agosto de 2024
Opinião espontânea
logótipo da Houzz UK

Resposta da Houzz UK

Hi Maria,

Thank you for taking the time to share your honest feedback with us. We are sorry to hear about this negative experience, and want to assure you that this is not the typical experience on Houzz. If you need assistance for any reason, we encourage you to reach out to us through help.houzz.com. We are here to help however we can!

Sincerely,
The Houzz Team

Classificada 3 em 5 estrelas

A Recipe for Fine Dining

I loved the colour, I liked the layout... What I could see offered a lot of great ideas for my own project...

19 de junho de 2024
Opinião espontânea
logótipo da Houzz UK

Resposta da Houzz UK

Hi Beverly,

Thank you for sharing! Your feedback is very important to us. If you need assistance for any reason, please feel free to contact us through help.houzz.com.

Sincerely,
The Houzz Team

Classificada 5 em 5 estrelas

3D Tools

Since using 3d, moodboards and other tools on houzz my clients are able to visualise more easier. Its easy to learn and I feel more confident now on winning clients.

13 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic Service & Plarform

Orry is my account manager and he is very helpful, patient and knowledgeable. He is also giving me great advice and is very pro-active. The platform is very useful to acquire leads as well as manage projects. It even interfaces with accounting platform Xero and generates ads.

6 de junho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Small business avoid

Small business avoid. If I could give 0 stars I would, also read the T&C as they are an absolute joke and highlight Houzz’s attitude towards their clients!

Any organisation that thinks it’s acceptable to say in there T&C’s - “BY ACCEPTING THESE TERMS YOU AGREE TO RESOLVE ANY DISPUTES BY INDIVIDUAL ARBITRATION, WHICH MEANS THAT YOU WAIVE ANY RIGHT TO HAVE THOSE DISPUTES DECIDED BY A JUDGE OR JURY, AND THAT YOU WAIVE YOUR RIGHT TO PARTICIPATE IN CLASS ACTIONS, CLASS ARBITRATIONS, OR ANY TYPE OF REPRESENTATIVE ACTIONS.” - should be avoided as there is malice intent from the start!!

It goes on to say in essence that you waiver all rights to your own content and Houzz will use your content in anyway they deem fit!

I signed up as I was looking for a new website and Houzz where offering to build one. I signed up on the understanding that after a year if I stopped paying I would loose access to edit but the website would still remain live!

Having not read the T&C’s, essentially the website was never mine and the content I up load was also no long in my own possession!

Come the end of the contact the website was take off line and I was held to ransom for another £1500 to bring it back online!

Customer service is absolutely shocking and don’t expect to get anywhere with any of the customer service team!

Account managers are also none existent through out the 12months service I was supposedly paying for! Emails were almost all followed by an automatic response - I am ill and will get back to when I am back at work…..

7 de maio de 2024
Opinião espontânea
logótipo da Houzz UK

Resposta da Houzz UK

Hi,

Thank you for sharing your experience with us. We value your honest feedback as it will be used to help improve our services. If you need additional assistance, we encourage you to reach out to us through help.houzz.com.

Sincerely,
The Houzz Team

Classificada 1 em 5 estrelas

DONT SIGN UP

I signed up for Houzz Pro UK with high hopes of receiving quality leads for my business. In the beginning, the experience was promising. The team was helpful with setting up my profile and website, providing guidance and support to get everything up and running smoothly. I appreciated the initial hand-holding during the startup stage.

However, my experience took a disappointing turn after the setup phase. Despite following all the recommended steps and maintaining an active presence on the platform, I haven't received any leads or inquiries for my business. It's incredibly frustrating, especially considering the investment I've made in Houzz Pro.

The ongoing support has been lacking. After the initial setup, it feels like Houzz has washed their hands of me. There's little to no follow-up, and attempts to reach out for assistance or advice on improving my visibility and lead generation have been met with slow or unhelpful responses. It’s as if once they’ve got you onboard, their interest in helping you succeed diminishes significantly.

In summary, while Houzz Pro UK offers good initial support for setting up your business profile, the lack of leads and ongoing support is disappointing. I had higher expectations and am now reconsidering my investment in this service. If Houzz can improve their lead generation and provide consistent support, it would be a much more valuable platform for professionals.

22 de maio de 2024
Opinião espontânea
logótipo da Houzz UK

Resposta da Houzz UK

Hi there,

Thank you for sharing your honest feedback with us as it will help us to improve our services. We are terribly sorry to hear about your negative experience with Houzz Pro. We have since located your account and will have someone follow up with you directly.

Sincerely,
The Houzz Team

Classificada 1 em 5 estrelas

Wouldn't even give them 1 star if possible.

Wouldn't give them 1 star if that were possible. Useless leads and didn't get told my subscription would be renewed with no email or one single reminder. When i contacted them, they were useless and that i am tied into another year and so i am paying hundreds of pounds for nothing.

Avoid at all costs.

18 de maio de 2024
Opinião espontânea
logótipo da Houzz UK

Resposta da Houzz UK

Hi,

Thank you for sharing your experience. We are sorry to hear that you are not currently satisfied with the Houzz Pro program. So that we may assist, can you provide the name of your business?

Sincerely,
The Houzz Team

Classificada 1 em 5 estrelas

... the more you pay the worse the customer service... oh, the irony

... I have been using Houzz for a while and at the moment I am having nothing but problems. Originally my account manager was proactive and interested in what I was doing; then the money went up, they assigned a ''client success rep'' and it has been down hill since then... not just hiding behind emails, not taking calls to delay and offering false marking information (proven) they have a stock of ''computer says no'' scripts to shield the business... really no back bone to the business IMHO

1 de maio de 2024
Opinião espontânea
logótipo da Houzz UK

Resposta da Houzz UK

Hi,

Thank you for sharing your experience and providing us with this valuable feedback. We are sorry to hear that you are not currently satisfied with the Houzz Pro program. So that we may assist, can you provide the name of your business? We will have someone get in touch.

Sincerely,
The Houzz Team

Classificada 4 em 5 estrelas

Marketing push for a new business

I used Houzz in the first 2 years after starting my business. I received a number of good quality leads, some of which converted into projects. The flow of leads was regular and the Houzz team had often already spoken with the client to take a brief. A really useful service - would recommend to those seeking a quality marketing platform.

30 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Perfect platform to build a customer base.

Prestigious and pre qualified customers are what you can expect from a premium Houzz package. This has been a bedrock for building a quality customer base for us over the years working with Houzz. We have benefited from many of the other services including an efficient CRM for spot on customer interaction and the marketing video making tool really helps to create a striking way to showcase our work. We recommend exploring the many options the Houzz service offers to tailor make your own perfect platform.

6 de abril de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Just look and see what businesses say…

Just look and see what businesses say about this company!! There are so many bad reviews and I will add to this.

They have a sales system that signs you into a 12 months contract. There is reason for this! They know that if it was a 3 or 6 months contract that 90 % would cancel. They sell it on the phycology that if you pay more for something it is worth it. Well, in curtain circumstances that is correct. But not with Houzz! They know what they are doing, and in the end it will catch up with them. Bad review after bad review... and it will continue.

I have cancelled my direct debit after 7 months of poor quality leads leading to no customers. Just people that don't reply and done answer phone calls.

So far I have spent over £2,500 for zero results. I know that it will not change regardless of the amount of money spent with the scam company.

I just hope other businesses see these bad reviews and save themselves thousands of pounds by investing their money far away from Houzz!!!

8 de abril de 2024
Opinião espontânea
logótipo da Houzz UK

Resposta da Houzz UK

Hi Scott,

Thank you for taking the time to leave this review. We are very sorry to hear about your negative experience with us. While it is true that many professionals achieve the expected results, we cannot guarantee that this will always be the case. Regardless, we understand your frustration and would like to get in touch with you to try to find a solution. If you have not already, please reach out to our support team.

Sincerely,
The Houzz Team

Classificada 1 em 5 estrelas

Really bad

Have emailed since signing up and being totally unsatsified with so many aspects of the program.
Terrible training and after"care"
Numerous requests since last year to cancel (a month after signing up) and I still not cancelled our subscription. Id advise against signing up at all.

3 de abril de 2024
Opinião espontânea
logótipo da Houzz UK

Resposta da Houzz UK

Hi Sally,

Thank you for sharing your experience. We are sorry to hear that you are not currently satisfied with the Houzz Pro program. So that we may assist, can you provide the name of your business? You can also reach us through help.houzz.com.

Sincerely,
The Houzz Team

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