Houzz UK Opiniões 

346
•
TrustScore: 4 em 5

3,8

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

My journey with Houzz has been great from the start. It is a brilliant platform, but what really stands out is their commitment to helping you succeed through their onboarding process. I’ve been havi... Ver mais

Classificada 5 em 5 estrelas

Said is a great account manager. The way that he initiated contact, picked up the phone and called into our office, without being 'pitchy' or focused only on sales, was genuinely personable. I h... Ver mais

Classificada 5 em 5 estrelas

1 to 1 personal advise on specific projects. Patient and easy to communicate with. Always happy to help Joe is a great rep for Houzz

Classificada 1 em 5 estrelas

If I could give zero I would, they sell you a dream and never fulfil there part. We signed up over a year ago paying over £400 a month taking multiple packages and haven’t landed 1 lead, all the l... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Electrónica e tecnologia

Escrito pela empresa

Enhance Your Home From Idea to “Done” Inspiration, advice, and the pros to make home happen — open the door to where it all comes together, right here at Houzz. Design Inspo for Every Space Spark your vision by browsing thousands of stunning home photos. Get Ideas → Local Pros for Every Project Hire hometown experts and stay on top of your project’s progress. Find Professionals → Run Your Business Under One Roof Built for home professionals of all trades, Houzz Pro has the tools to manage projects, impress clients, and bring ideas to life. Try for Free


Informações de contacto

  • Hamilton Avenue 285, 94301, Palo Alto, Estados Unidos da América

  • www.houzz.co.uk

3,8

Bom

TrustScore: 4 em 5

346 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 33% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,8

Todas as opiniões

(346)

16 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Lucie has been fantastic help

Lucie has been fantastic help, teaching me the items available to use on Houzz and providing advice about the best things to do for my profile. Her patience has been exemplary and she has been very fast to respond and find out information regarding any queries.
Thank you Lucie!

3 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Houzz pro is such a great marketing and…

Houzz pro is such a great marketing and project interface concept for architects in the private residential sector. I’ve been a subscriber for over many years now and have seen some exceptional improvements from the original software and service provision.
My main contact, Stephanie Hayes is an exceptional account manager and has helped me without question pretty much all the way through my journey with Houzz. Highly recommend to other architects especially if a sole trader and in need of a professional site with many added bonuses that one would pay for outside of This site.

2 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Winning projects with Houzz

I have been a Houzz Pro interior designer for 4years and my business has grown with their support and exposure. I have just won two entire house projects this past week - thank you Houzz team! An amazing partnership for my business!

18 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

A no brainer.

As a Garden designer there aren't many platforms out there from which we can reliably advertise our services. Houzz educates and inspires its users to ensure a fairly steady stream of varied projects which are crucial to any garden design business especially fledgling ones.

21 de abril de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Fell for the chat. Don't you do the same.

Fell for the chat and signed up for a year. Was indundated with enquiries outside of our catchment area, which took time and effort to work through. All seemed positive, though. Our 'rep' contacted us before renewal after the first year and offered us a reduced price, which seemed worthwhile, so we went for a second year. After the two years, however, we had no contact from anyone until we realised that money had been taken from our account without notification. We had decided that we no longer needed the paid subscription, and queried this, asking to cancel the subscription, only to find that we are trapped in a contract paying an extortionate monthly fee for little to no quality leads. Of 170 enquiries, thus far, only five have gone past enquiry stage, and at time of writing, only two have resulted in physical work.
Houzz are very clever at the sell, but then it all goes off a cliff. They are unable (whatever the reps claim) to tailor enquiry areas to your designated area, and their tools and leads systems are at best baffling to understand.
We are trapped for a year in an unwanted and unhelpful contract which feels like a scam. Avoid them at all costs, or put reminders on your phone to cancel them 30 days before renewal.

19 de abril de 2023
Opinião espontânea
logótipo da Houzz UK

Resposta da Houzz UK

Hi,

Thank you for your feedback, and we apologize for any trouble you have experienced. We will have a Houzz team member reach out to you directly to ensure any concerns are addressed.

Houzz Outreach Team

Classificada 1 em 5 estrelas

The unprofessional behavior of the…

The unprofessional behavior of the staff is regrettable, and unfortunately, it seems that Houzz prioritizes their profits over their clients. Inquiries or requests for assistance may require additional effort to schedule a call with an account manager, and even then, it is not uncommon for the manager to miss scheduled meetings with excuses such as sickness, vacation, or excessive workload.

While it is true that Houzz can provide leads and potential clients, it is worth noting that a significant percentage of these leads may not be responsive or may only offer small, low-budget projects. Only a fraction of these leads may have the potential to be good for one's business. Considering the amount of money one has to pay for Houzz's services, which typically involves an annual contract worth £5,200, it is up to individual business owners to determine whether it is worth the investment.

Based on our experience with Houzz over the past year, we have come to realize that investing in more trustworthy methods, such as Facebook and Instagram advertisements, can yield better results. We have since shifted our focus to these platforms, and the outcomes have been significantly more positive.

11 de abril de 2023
Opinião espontânea
logótipo da Houzz UK

Resposta da Houzz UK

Hi,

Thank you for sharing your feedback with us. We are sorry to hear that you are not satisfied with your experience with Houzz. While it is true that many professionals find success with our program, we cannot guarantee that this will always be the case. So that we may best assist, are you able to provide the name of your business?

Houzz Outreach Team

Classificada 1 em 5 estrelas

Active review manipulation from Houzz.

1 de abril de 2023
Opinião espontânea
logótipo da Houzz UK

Resposta da Houzz UK

Hi,

Thank you for taking the time to leave this review. While Houzz does encourage users to leave reviews of their experiences, reviews must fall within the scope of Houzz Review Policy, which can be viewed in detail at help.houzz.com/s/article/Review-Policy. If you feel that your review was errantly removed, please visit us at help.houzz.com.

Houzz Outreach Team

Classificada 4 em 5 estrelas

Houzz working quite well

Well from marketing site i am really pleased, Houzz build the website for me thats a huge plus, I’m receiving messages nearly every day. Soo far only a month past soo hard to predict how the things will go. I am always thinking positive and i know thats nothing similar to other websites i wont be giving names. But if the lead will come thru that would be a grate opportunity to reach higher class customers. Fingers crossed.Soo far all good i’m happy

5 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Personal marketing manager

We recently joined Houzz Pro to make our projects more visible to Houzz visitors.
As new members of the community, we have received a client onboarding specialist. Lucie is very professional and friendly in helping us understand how the platform works and how we can improve our online presence. She is always available to answer my questions and provide creative ideas.
Our communication is very interesting and rewarding for me.
If you need a personal marketing manager, I highly recommend signing up for Houzz Pro.

23 de março de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Finding it very difficult to leave a 1…

Finding it very difficult to leave a 1 star review for a building contractor.

Is it rigged???

16 de março de 2023
Opinião espontânea
logótipo da Houzz UK

Resposta da Houzz UK

Hi,

Thank you for sharing this feedback with us. We encourage our users to leave reviews of their experiences for the benefit of other users on our site. If you are still having issues leaving your review, please contact us through help.houzz.com.

Houzz Outreach Team

Classificada 1 em 5 estrelas

GDPR BREACH AND IMPROPER CLOSURE OF ACCOUNT

They were hacked in 2019. My details were stolen. I found out recently via a completely unrelated check of whether my email and associated password was on the dark Web.

I asked them to delete my account. Its now 2 weeks since I made the request and it is not actioned.

Houzz doesn't care about your GDPR rights, so be very wary using this magazine on line.

15 de março de 2023
Opinião espontânea
logótipo da Houzz UK

Resposta da Houzz UK

Hi,

Thank you for sharing your feedback with us. In 2018, Houzz learned that a file containing some of our user data was obtained by an unauthorized third party. Houzz immediately launched an investigation and engaged with a leading forensics firm to assist in our investigation, containment, and remediation efforts. We also notified law enforcement authorities. In addition, we notified all Houzz users who may have been affected. You can find more info here: https://t.co/1AxzFa0Mll. Please reach out through help.houzz.com with any questions or for more information. The security of user data is our priority. Thank you!

Houzz Outreach Team

Classificada 4 em 5 estrelas

Using Houzz Pro has really helped my…

Using Houzz Pro has really helped my business and me to be more organized. It’s a bit difficult to navigate sometimes but the tutorial videos help. The support team is also quite responsive. They help with any issues I face within few hours sometimes. I’m happy with Houzz pro and I highly recommend!

9 de março de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Glorified con artists

Glorified con artists. I joined houzz for over £200 a month to increase leads for my business. I have updated regularly, and still never had a job. I have had 3 enquiries. It took me a long time to get through to someone regarding cancelling my contract. Which they said they'll call me back, they then over run into they renewed my 12 month contract without me agreeing. I get bombarded with spam emails from them without anyone actually putting any effort into me increasing leads or improving my profile. Expensive and completely useless. It has cost me over £6k and caused me no end of financial problems. Avoid at all cost!!!

2 de fevereiro de 2023
Opinião espontânea
logótipo da Houzz UK

Resposta da Houzz UK

Hi Joey,

Thank you for taking the time to leave this review. We are very sorry about your experience with us. It is true that many professionals achieve the expected results, but we cannot guarantee that this will always be the case. In any case, we understand your frustration and would like to have a call with you to try to find a solution. When and where could we contact you?

Houzz Outreach Team

Classificada 1 em 5 estrelas

Protecting Immoral Cowboy

I want to give negative 5 stars. Do not trust this platform because they love to hide negative comments and are happy to promote dishonest and immoral cowboys on their websites. I am too stupid to trust their review and hired a cowboy, M&Ms Construction Ltd, who did my bathroom and kitchen by himself, one person only; charged approximately £15000 (materials were not included) who had not been qualified with electricity and gas at all, damaged my solar system when he changed the fusebox, leaving unfinished doors and walls, damaged boiler, mess around with hot and cold water pipes, suggesting fire alarms which were not necessary......... causing me approximately £3000 extra and over 6 months to fix all the damages that he did.

25 de abril de 2022
Opinião espontânea
logótipo da Houzz UK

Resposta da Houzz UK

Hi,

Thank you for sharing your feedback with us. We are terribly sorry to hear about the negative experience you had with this professional. Houzz provides a professional directory which allows individuals to seek the help they need when looking to hire a home design professional. Working with a professional is solely at the discretion of each homeowner. Houzz encourages users to leave reviews of their individual experiences, however, these must fall within the guidelines of Houzz Review Policy. These guidelines can be reviewed at help.houzz.com/s/article/Review-Policy?language=en_GB. Houzz reserves the right to remove any review that contains profane or threatening language. We encourage you to revise the review that was submitted so that it follows Houzz guidelines and can be published for the benefit of others.

Houzz Outreach Team

Classificada 1 em 5 estrelas

They filter genuine negative reviews of designers…

They filtered my genuine negative review of a designer that didn’t complete the job. The review contained zero profanity or personal insults. They provided no reason why they filtered it and gave no option to appeal. If they operate in this way then you can’t trust the reviews on their site or the designers that use it.

1 de março de 2023
Opinião espontânea
logótipo da Houzz UK

Resposta da Houzz UK

Hi,

Thank you for sharing your feedback with us. Houzz encourages users to leave reviews of professionals they have worked with from our Professional Directory. All reviews posted must follow guidelines set within Houzz Review Policy, which can be reviewed at help.houzz.com/s/article/Review-Policy?language=en_US. If you believe your review was errantly removed, please contact us at help.houzz.com.

Houzz Outreach Team

Classificada 1 em 5 estrelas

Don’t waste your money with this company😡😡😡

I join in houzz to grow my company
Since almost 4 months now, I haven’t received a call from customers so don’t waste your money with this company because I waste a lot of money That time I was struggling to fit my family
I asked them please give me my money back at least this money I can enjoy that with my family. 😡😡😡

10 de dezembro de 2022
Opinião espontânea
logótipo da Houzz UK

Resposta da Houzz UK

Hi,

Thank you for sharing your feedback with us. We are sorry to hear that you are not satisfied with your experience with Houzz Pro. While it is true that many professionals find success with our program, we cannot guarantee that this will always be the case. We have located your account and will have someone reach out shortly to address your concerns.

Houzz Outreach Team

Classificada 1 em 5 estrelas

Deletes your reviews.

Deletes your reviews.

Update: I have spoke to the support team, they made up a lie about the review to get it removed. I am starting to question the legitimacy of this business.

27 de fevereiro de 2023
Opinião espontânea
logótipo da Houzz UK

Resposta da Houzz UK

Hi Ross,

Thank you for sharing your feedback with us. Houzz does not retract reviews unless they are in violation of Houzz Review Policy, the details of which can be seen at help.houzz.com/s/article/Review-Policy?language=en_GB. We will ask that reviews to be revised before being published. If you believe a review has been retracted without basis, please visit us at help.houzz.com for further assistance.

Houzz Outreach Team

Classificada 5 em 5 estrelas

Great platform for property and design…

Great platform for property and design professionals. I feel really looked after, my membership success manager, Jessica, is always ready to help. Regular meetings with her are productive and she always comes up with new suggestions and advice how to use the website tools and improve the visibility of my business .

20 de fevereiro de 2023
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais