A miserable policy. I tried to exchange a pair of earrings and they didn't want to, it's for hygiene reasons (in an era where there are hundreds of hygiene solutions. Zero respect for customers; they... Ver mais
A empresa respondeu
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A miserable policy. I tried to exchange a pair of earrings and they didn't want to, it's for hygiene reasons (in an era where there are hundreds of hygiene solutions. Zero respect for customers; they... Ver mais
A empresa respondeu
I got what I wanted. Satisfaction
Fabulous service. The manager could not have been more helpful. I had a pendant without a chain. I did not buy originally from H Samuel but she took her time showed me various chains and advised w... Ver mais
strange to be the only one shopping in h samuel which is normally quite busy but the assistant was helpful and friendly made it a pleasant experience buying a birthday gift for my great granddaughter... Ver mais
Escrito pela empresa
12-14 Gold Street, NN16 8JB, Kettering, Kettering, Reino Unido
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
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A miserable policy. I tried to exchange a pair of earrings and they didn't want to, it's for hygiene reasons (in an era where there are hundreds of hygiene solutions. Zero respect for customers; they think exclusively about profit!!!! Very disappointed!!!!

Resposta da H.Samuel - Kettering

Resposta da H.Samuel - Kettering
Fabulous service. The manager could not have been more helpful. I had a pendant without a chain. I did not buy originally from H Samuel but she took her time showed me various chains and advised which thought would suit best with my pendant. It was brilliant and I picked a chain with her help and am now happily wearing my necklace which I think looks better than the original chain. Thanks Rona would not be wearing my special necklace without your advice and guidance. You really know your stuff!!
Waited about 20 minutes to get into the shop with no apologies. When asked into the shop was just left. I had to ask the other member of staff that I wanted to buy a watch strap. Not very friendly and felt as though it was all too much trouble.

Resposta da H.Samuel - Kettering
strange to be the only one shopping in h samuel which is normally quite busy but the assistant was helpful and friendly made it a pleasant experience buying a birthday gift for my great granddaughter thank you .
Lovely place to shop for jewelry.Will absolutely shop there again 😍
The ladies in this store always have a smile on their faces and are always willing to do whatever they can to help.
I know we are in strange times but as my husband and l went to go into the store we were shouted at only one customer at a time, we weren’t allowed to go in together to purchase a golden wedding gift from my husband to me, l did decide to go in alone but it spoilt the experience,a bit more tact was needed

Resposta da H.Samuel - Kettering
Assistant seemed to be off hand. No real welcome or service offered.

Resposta da H.Samuel - Kettering
fantastic , was so pleased with service that i bought 2 watches.
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