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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I've always trusted I-escape's taste in curating small hotels that combine charming ambience with value. Note too the staff helpfully tells you what you may not like, as no place is perfect this side... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Just the most perfect escape, from the utter tranquility of the hotel to watching the swifts and swallow from the roof top In the morning and evenings . El convento is pure heaven. Delicious breakfas... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Manoir du Guern is a beautiful place. We loved our room which was spacious, comfortable and tastefully furnished with antiques. The owners are helpful and friendly. Breakfasts were copious, with h... Ver mais

Classificada 5 em 5 estrelas

We miss this hotel already! A lovely old building with a creative interior that combines comfort and style. The attractive breakfast area leads out to a beautiful garden area and breakfast offered ev... Ver mais

Informações sobre a empresa

  1. Viagens e férias

Escrito pela empresa

Boutique hotels, stylish guesthouses, eco-retreats, safari lodges, stunning house rentals, unforgettable travel experiences - our passionate team of travellers & techies will help you find & book gorgeous places to stay in over 50 countries. We've experienced them all in person, chosen only our favourites & described them in first-hand detail. Our award-winning booking system gives you the best of all worlds: direct dialogue with the property, free advice from our travel consultants, and the best prices on the web.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

45 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

We enjoyed our stay at Albero Copovolto…

We enjoyed our stay at Albero Copovolto in Sardinia very much indeed. I would give them maximum points in service (5), Food (5), Overall value (5) and Room (5). The garden and pool are sublime, Alessandro and his staff are all brilliant and we even loved the other guests. Alan and Wilma.

3 de outubro de 2023
Opinião espontânea
logótipo da i-escape

Resposta da i-escape

So pleased to hear you enjoyed your stay at the idyllic Albero Copovolto and hopefully we can help you find your next 5 out of 5 hideaway!

Classificada 5 em 5 estrelas

I-escape is a gem.

We have used I-escape on several occasions now and the accommodation and service from the team are always to a very high standard.We recently had some travel disruption and the team went out of their way to contact the property and support our changing plans. I will be booking again for our next getaway. The properties are always beautiful, different and definitely special. How lovely to book through a company that cares. Thank you Leah for all your support. You reduced my stress levels. A big thank you.

27 de julho de 2023
Opinião espontânea
logótipo da i-escape

Resposta da i-escape

Thank you so much for taking the time to leave such a lovely review, we really appreciate it and it's fantastic to hear you value our service.

Classificada 5 em 5 estrelas

Cannot recommend I-escape more

Cannot recommend I-escape more - after leaving it late to book our family summer holiday I emailed them for help, and within an hour they had emailed a shortlist of places who all got back to me asap. Thanks to this incredible customer service we booked a holiday in Crete the day after they sent me the recommendations, would not have found it or even thought of Crete without these suggestions! Saved the day and the summer! Thank you!

15 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

i-escape is simply the best travel website out there

I LOVE i-escape - I've recommended it to so many friends over the years - it's simply the best holiday website I've ever used, so brilliantly laid out, so easy to compare different options, the 'highs and lows' section is genius. I particularly love how you get a really good sense quickly when you're browsing, but then you get all the detail you need when you dig in. And the fact that there is such a range of prices available. I could go on and on...

20 de outubro de 2022
Opinião espontânea
logótipo da i-escape

Resposta da i-escape

Thank you Petra! Your words mean a lot to our small and dedicated team :)

Classificada 5 em 5 estrelas

We've been using i-escape for our…

We've been using i-escape for our adventures for the last 10 years and they've always come up trumps. Love the range of properties on offer. They've helped us with adventurous road trips in Morocco to high end villas for the family. Credit where credit is due - they deliver exactly the type of properties that we love and with excellent service. Thank you!

30 de setembro de 2022
Opinião espontânea
logótipo da i-escape

Resposta da i-escape

Thank you, we try and help where we can! Glad to hear you had a lovely trip to Morocco!

Classificada 5 em 5 estrelas

Villa Jacaranda is a beautiful house…

Villa Jacaranda is a beautiful house with four guest rooms and a glorious garden within a central courtyard. Ajay, the owner has a keen sense of style and beauty so every room is carefully curated in terms of furniture, paintings and wall hangings. The bathrooms are spacious with complimentary, fragrant toiletries and fluffy white towels. Rooms have outside space with sea views and one with a porch into the garden. All rooms are comfortable, welcoming and calm.
Staff are so very friendly doing their best to ensure that your stay is just lovely. Ajay is very knowledgeable in terms of the area and is on hand for help if wanted, otherwise the emphasis is on your privacy in a very attractive environment. An oasis tucked away on the South Cliff away from the bustle of the town. An absolutely perfect place to stay.

12 de setembro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Perast Boutique Apartment deception

We found this Boutique Apartment on i-escape.com. It looked really nice and we contacted them. The owner was responsive immediately and gave us a lot of good information. We were convinced over the phone to book. This apartment is nothing close to boutique. The name implies UPSCALE and LUXURY. It is junk and is validated by i-escape to be what it is not. We booked for 8 days and walked away to stay a a real boutique place. No wire, no credit cards, only Paypal way in advance. We lost our $775 USD. The owner won't respond and i-escape has not stepped in to assist after numerous attempts to contact each.

Response to your reply: i-escape-----to think would walk away and lose $775 to stay at another hotel JUST BECAUSE OF SHEETS AND TOWELS. Seriously. No reader would be expected to believe your claim. The condition of the Apt was such that, while on vacation, I was not going to start negotiating all the problems with this fraud and further waste my trip. Buyer Beware I guess.

5 de abril de 2022
Opinião espontânea
logótipo da i-escape

Resposta da i-escape

We’re disappointed that you felt the need to air your views online. We and the apartment owner have had lengthy correspondence directly with you since your stay, in order to explain the lack of refund in your circumstances.

To quote the apartment owner: “In summary, your complaint was largely about the way the bed was made up and needing more towels, a matter easily and quickly resolved - but you choose to leave the apartment immediately - within 20 minutes of us offering to come over. From our perspective it was your choice to change hotel rather than letting us put right some minor issues.”

Classificada 5 em 5 estrelas

An independent gem

A wonderful independent, small travel company that I've been using for twenty years. Their hotel reviews are pretty spot on and I've particularly enjoyed their Greek portfolio - went to a fantastic place in the Peloponnese last October and just booked again.

8 de agosto de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

5 star service for Italian trip

We had the most amazing trip to Italy this year based on the recommendations and help from their bookings team (really informative chap helped piece together our itinerary). Interesting mix of hotels which all hit the mark for our family......thank you!

8 de agosto de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

False Pricing Advertised

Pricing on their website bears no relation to quote provided by the hotel - jumped from £285/night advertised on their website to over £700/night when I tried to book (out of season). They tried to get out of this by saying the rate is 'from', but it is still falsely advertised.

8 de agosto de 2022
Opinião espontânea
logótipo da i-escape

Resposta da i-escape

We are sorry you had a disappointing first impression of i-escape. We pride ourselves on our customer service, and I believe my colleagues have previously reached out to you by email and on the phone to explain what happened.

Some hotels - including this one on the Amalfi Coast - do vary their rates (sometimes by a factor of as much as 2.5x) according to season, occupancy etc. The headline "From xxx" price relates to low season with maximum advance booking. The dates you enquired for are still peak season. The quote you received for your dates is the correct price, and - as always with i-escape - it is the best available rate (to match booking directly).

Classificada 5 em 5 estrelas

Perfect holiday destinations

I have used i escape for more than 10 years and it has never let me down. If you want to find a wonderful holiday in a fabulous place in stylish top quality accommodation then I escape is for you!

6 de junho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

i-escape has become our go-to travel company.

i-escape has become our go-to travel company since booking two locations in Mallorca, when our booking in Morocco was cancelled due to Covid restrictions. Our deposit was swiftly reimbursed upon booking an alternative.
For fuss-free, exemplary customer service and accurate descriptions of locations, i-escape is the dependable choice. If a holiday location features on the i-escape website, it’s highly likely to be an extremely good choice.

27 de janeiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Very friendly team

Every time I have been in contact with this site, I have nothing but praise for the way they have handled our requests. They are super helpful and absolutely love the places which they have.

5 de outubro de 2021
Opinião espontânea
Classificada 4 em 5 estrelas

Woeful customer service

UPDATE. Following email exchanges and posting this review iescape have refunded my deposit. It is to their credit that they are willing to listen to legitimate grievances and take appropriate action. I appreciate their flexibility.

I've used iescape for years and I can't fault their choices but I think they've behaved woefully through this Covid crisis. I've had two locations cancelled because of govt restrictions and while the hotels and cottages have refunded deposits and balances, iescape continue to hold the booking deposit, will not refund them and insist they only be used as credit against a future iescape booking. I'm providing cash flow for the company when I need the cash myself. Not good enough.

3 de novembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

This is my go to site for booking a…

This is my go to site for booking a holiday destination that will be exceptionally well curated and offer a holiday experience that is way beyond what the average travel site offers. They have visited almost all of the properties on their site and if they have not, they say so. They find hidden gems all around the world. They also cater for all budgets and sometimes their prices are cheaper than going direct!

18 de setembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Efficient and compassionate

I cannot rate this company highly enough - despite difficult circumstances during the summer of 2020 - they sought to find solutions to my difficulties post Government declarations of a 14 day isolation on return from Spain. I was able to transfer my booking to the following year. They were very considerate and very swift to respond to my concerns.
The product of hotels on offer is also discerning - I look forward to my 2021 holiday even more!

28 de julho de 2020
Opinião espontânea
Classificada 4 em 5 estrelas

Efficient and understanding in uncertain times

Very swift response with regards to our changing and uncertain plans due to Covid. Flexible and understanding.
In general a big fan - great range of hotels, easy to search website and best of all super detailed practical reviews.

8 de julho de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

We have used this firm regularly over…

We have used this firm regularly over the last few years, but they have now let us down in the Covid debacle. No accountability, no caring about customers. There will be no business shortly.

9 de junho de 2020
Opinião espontânea
logótipo da i-escape

Resposta da i-escape

We’re so sorry you feel this way. We have tried to communicate solutions to you and certainly care more than you can imagine about all our customers. This pandemic has hit everyone hard and as a small team were working as hard as we possibly can to deal with the fall out. In your situation the circumstances are sadly beyond our control. As agent we have tried our level best to encourage the property to reach a settlement with you and we continue to do so.

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