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Hi Gabby,
I gave a high rating because you were genuinely helpful from start to finish. You handled everything quickly, clearly and very professionally, which made the whole process much easier for me.
Thank you again for your support.

Very poor customer service. After reporting an electrical emergency, we were left waiting in complete darkness with no clear updates or reassurance. The second call handler in particular was dismissive and showed no empathy at all, despite being told that we have a sick child in the house.

In a situation involving electricity, safety should be the priority – especially where children are involved. The lack of urgency, communication and basic compassion was unacceptable. This has been a very distressing experience and has completely undermined our confidence in the service.

I spoke to a female by the name of Sylvia from this company. She was so very helpful. She found me back when she said she would. She helped me with everything. I asked her for with great patience and was so polite. I couldn't ask for a better experience from this company which is called. I cab, whoever Sylvia is, she is a great employee and advantage for this company? 10 out of 10, my experience
Due to this female sylvia

Excellent solution to cover a period where kitchen was rebuilt due to water damage. Pod had all mod cons & placed on drive with easy access. Saved me moving out of my house for 6 months. ICAB team brilliant, both the delivery/removal lads (including Paul Indeed / Handsome Dave) & those that called with info on dates. Thank you & highly recommended!

I took on a tenant from ICAB on a 6 month let via the Personal Agent Epsom branch who charged me £2k for finding the tenant and managing the property during the tenancy. The tenant left early and didn’t pay the council tax , leaving me with a £1350 bill for the last two months and unpaid utility bills. Meanwhile I had repairs totalling over £5k from this tenancy verify by the independent audit process. ICAB refused to pay the DPS deposit in full which was £3500. They dragged their feet in repaying any of the deposit . The Personal Agent were reluctant to put in any claim for the deposit to ICAB , certainly not the full claim and when I persisted highlighting the independent audit I had done at the ‘In and Out’ check stage ; the ended up putting in a lesser claim prematurely which was half the costs of the damage incurred by the tenant and less than two thirds of the costs of the damage incurred by the tenant highlighted on the independent ´exit’ audit. The Personal Agent Lettings agency said it was not possible to revise their submission and that I would have to contact ICAB myself to recover the rest. When I contacted ICAB direct they then were evasive and then settled at the lower rate with the DPS the following morning despite outlining the mistake and the increased costs. They have been evasive and difficult to reach since with the contact on holiday and not returning my calls. I am left wondering if the Letting Agent was working more for ICAB rather than acting on my behalf. Therefore , I would not recommend taking on any tenants of theirs as a landlord. I thought I was helping a lady whose house had burnt down and needed a place to stay while her property was being fixed, as the previous landlord had asked her to leave before Xmas. Turns out she was on Universal credit despite the fact she was driving around in a Mercedes sports car, I later learned when all the unpaid parking fines and speeding fines turned up at my property . They lack of integrity and responsibility for the behaviour of their tenant, even though they should have underwritten the costs borne by the tenant and the damage caused by the tenant and their dog, in spite of the audit and evidence is very upsetting. I have been left out of pocket with the council chasing me for unpaid council tax which was the responsibility of ICAB and the tenant. Turns out the tenant was on Universal Credit with no assets / capital; a fact the letting Agent did not relveal to me. The whole process has been extremely time consuming and exhausting for me, when I was offering a fair service of a roof over the head of a women who I thought had had her house burnt down . It’s very disappointing behaviour from both the tenant, iCAB and the letting Agent . Nothing ‘award winning about any of them in my personal opinion and backed by my experience . I left now wondering who do I make a county court claim to, the tenant, letting agent or ICAB or all three! Any thoughts would be most welcome.

Following severe electrical fire damage at my home, 6 weeks ago, ICAB immediately supported me with hotel accommodation and then subsequently helped in an ongoing daily search for a suitable temporary rental property whilst clearance and refurbishment took place. During this time, I can only praise Paige and her wonderful team for the helpful, caring attitude during what has been a very stressful time. Every team member, from Paige, herself,down to the many staff members I have been in contact with including emergency out of hours night staff, has shown a degree of care and empathy second to none.. I cannot praise or recommend this amazing company enough! Lifesavers.. Thanks to you all! Hazel Axford**********

Daniel at ICAB went above and beyond to help me when my housing association made a litany of mistakes. Without the support of Daniel and ICAB in the last 5 days I would have been in a totally unmanageable situation! Thank you so very much!!!

Unbelievable customer service from Sylwia. It has been many years that I have spoken to someone so committed and attentive. The lovely lady did not stop trying to assist even after working hours.

WHAT A GEM, a definite keeper for any company. Thank you so much 😊

Pete and Jack were both vey professional.Removed my kitchen pod in a timely manner with no fuss.I would happily recommend this company.

Paige from icab has been looking for a rental property for us whilst major works are carried out to our home.
Her response has always been swift and has been very helpful. Excellent.

All the staff were helpful, friendly and polite
Our pod was brand new, it really helped us waiting for our kitchen get repaired.
Thank you very much!

Very nice staff went the extra mile to make sure my son was comphy

A very professional and friendly service.
Very approachable by phone and timely response by email. Very grateful in particular to Janiv.

I recently went through quite a stressful experience regarding the return of my deposit for a rented property. I was contacted by Sharon around two weeks ago about claims that the property hadn’t been left clean or to the same standard as when I moved in — something I knew wasn’t true.

From the moment Sharon got in touch, she was calm, understanding, and very professional. She listened carefully, looked at the evidence I provided, and quickly managed to get everything resolved fairly.

After a difficult and worrying situation, her support and efficiency really made a difference. I’m genuinely grateful for the way she handled everything and for turning what started as a stressful experience into a fair and positive outcome.

C Banton

Before I was assigned to Samuel on 05 September 2025, I was very apprehensive of ICAB's service, having previously dealt with someone for whom customer service meant just ticking a few rigid boxes.

I am delighted to say that my interactions with Samuel have been quite to the contrary. His approach to customer service has been refreshingly good, right from the start.

I have been impressed by his kind, considerate approach, enabling me property viewings, and his prompt and excellent communications during the whole time. His polite, soft-spoken persona did wonders to help me manage the current stressful conditions.

Samuel is a perfect example of how to achieve full customer satisfaction.

Gabby Rebelo takes customer experience to another level. She’s been extremely supportive throughout the entire process and kept me abreast of updates on a daily basis. There were some delays with one of the service providers to view a property and she had immediately outsourced other properties with different service providers. Highly proactive and responsive. She is truly an asset to ICAB and she makes an impact that matters!

Staff were very efficient and friendly. Was kept updated at all times as to what was happening and where I was going to.

I used this service for emergency housing. Sylwia was most helpful and called me back and was very reassuring. I can't speak highly enough of her.

We would like to say that the bathroom pod was way better than expected had everything you expect from a bathroom. It was perfect.
Thank you to the 2 men that delivered it, sadly forgotten their names but they were very friendly and professional got the pod set up in no time.
Many thanks to Dave and Paul who collected it on 1/10th a great couple of Guys very friendly and professional
Many thanks to all at ICAB Pods would use them again in an instant
Dave and Di. R

We had an ICAB POD on our drive way for 8 months due to our kitchen being out of use.
Despite the unit being a little dated, it certainly made our life easier. Not only were we able to prepare and cook our meals. The pod was also fitted with a fridge, microwave and electric kettle.
Most importantly for us though was the full size washing machine.
During our time using the pod we did expand few problems due to the age of the appliances. These issues were dealt with very promptly once we had reported them. On both occasions replacement appliances arrived and were fitted on the next working day.
We cannot fault the service we received.
In particular Pete and Jack who delivered our pod were extremely polite and helpful.