Very unimpressed by this company. Zero comms from them. I managed to establish on contacting them that, weeks after my order was placed, 2 of the 3 products were discontinued (they are still showing a... Ver mais
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Leia as opiniões dos outros
Aside from good and polite communication, this purchase has been painful from start to finish. I ordered a lamp I thought was absolutely beautiful, after looking everywhere to find the perfe... Ver mais
Delivery was okay except they claimed on website no extra taxes which there was- we had to pay an extra $800 to get them released in to the country. 3 lights were fine 3 were damaged obviously be... Ver mais
Very good website..when looking at the clocks the online chat came up and was very helpful answering questions about the size. Ordering was easy and delivery quick. Beautiful clock, good quality but u... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Supplier of Lighting & Furniture worldwide via Ecommerce means. As a small family owned business we take pride in doing everything we can to ensure that our customers are happy with the service we provide and the products that they purchase. With over 33 years of experience we are sure to have the items you need!
Informações de contacto
Reino Unido
- www.ideas4lighting.com
2,7
Mau
595 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent service and delivery
20 de dezembro de 2022
Resposta da ideas4lighting.com
Hi Dawn!
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Ordered four connectors on 21st Dec did…
Ordered four connectors on 21st Dec did not arrive until 7th Jan. Luckily I didn’t need urgently. Products were all ok when they arrived.
22 de dezembro de 2022
Resposta da ideas4lighting.com
Hi Steve!
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Made the order and both lamps arrived…
Made the order and both lamps arrived on time and are exactly as described on line. A good purchase.
12 de dezembro de 2022
Resposta da ideas4lighting.com
Hi Rita!
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
AVOID
AVOID. An awful customer experience with Ideas4Lighting that took months to sort. They refused to refund me for the damaged light I returned which they tried to claim got damaged by the courier. They insist on return by courier service and will not allow returns in person to the store funny enough! Grateful to PayPal for finding in my favour - would not have received a refund otherwise.
11 de outubro de 2022
Resposta da ideas4lighting.com
Hi Kieren!
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Received my beautiful chandelier at last
Hoping this pendant will be as nice as pictured once we get it hung in renovated space! Took all of 12 weeks to come for some weird reason but maybe Christmas didn't help with international shipping.
11 de janeiro de 2023
Resposta da ideas4lighting.com
Hi AE,
I do apologise that you have not received your item. Please leave it with me and I will contact you directly after I chase this up with the courier, I know that the item was shipped mid-late November but it appears to not have moved in a bit of time.
I will get in touch with the carrier and contact you directly to see what is happening.
I do apologise about any inconvenience!
Regards
ideas4lighting
The lights took longer to be delivered…
The lights took longer to be delivered than what was initially advised. Quality of lights is not the best as one panel had a cracked glass and the base chipped while screwing it on.
26 de dezembro de 2022
Resposta da ideas4lighting.com
Hi Shiladitya!
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
We are sorry you had faced issues with your item! If you want to get in touch with myself directly on marketing@ideas4lighting.com to see what I could do to help?
Regards
ideas4lighting
Garden light
Ordering was easy and product was to expectations but delivery time was far too long
31 de outubro de 2022
Resposta da ideas4lighting.com
Hi Frank!
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
We are unfortunately trying everything we can to ensure good delivery lead times however certain strikes etc have made it more difficult to calculate an accurate delivery time. We are happy that you are pleased with your product!
Regards
ideas4lighting
Delivert time
It would be nice if on there web site they stated there head quarters are in the UK, other than that the proccess was okay
10 de dezembro de 2022
Resposta da ideas4lighting.com
Hi Noel!
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
We do state on the bottom of our site that we are based in Northern Ireland (UK) however we understand that sometimes something like that can be missed. We are glad you are happy with the process however!
Regards
ideas4lighting
Great selection of products
Great selection of products. Dispatch was prompt, and delivered on schedule. Product was accurate and exactly what I was after. Very happy with communicating throughout process.
29 de agosto de 2022
Resposta da ideas4lighting.com
Hi Joan!
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Light I ordered took few weeks to come…
Light I ordered took few weeks to come which was fine, really impressed with the brightness considering the size of the light
10 de janeiro de 2023
Resposta da ideas4lighting.com
Hi Jackie!
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Really happy with my recent purchase…
Really happy with my recent purchase from ideas for lighting. My items arrived quicker than expected and packaged well. The whole process was very easy
14 de dezembro de 2022
Resposta da ideas4lighting.com
Hi Nicole!
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Good product
10 de janeiro de 2023
Resposta da ideas4lighting.com
Hi Tracy!
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Fast efficient service
8 de novembro de 2022
Resposta da ideas4lighting.com
Hi Liane!
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
I did not accept the delayed delivery and you will not refund my money
I did not accept the delayed delivery of the items. I had asked you not to deliver them anyway.
So you have the items back and you will not refund my money. You do not respond to my emails and I have no option but take this to the small claims court. My order was over £600
My initial ticket No was FWD-KXQFR-023
29 de outubro de 2022
Resposta da ideas4lighting.com
***UPDATE***
Hi,
We have checked all the available information relating to this case, I can see the items were re-dispatched on the 30th of November and then delivered on the 2nd of December. I know that the first delivery was refused however on the paypal case that was opened for "I haven't received my item" images of the package delivered at the address were provided.
We do not have the items here so we are unable to do anything about the refund?
I do apologise about the inconvenience
Regards
ideas4lighting
************
Hi,
I do apologise that you feel this way!
Can you please provide us on this review with the ticket number which would have been assigned to you when you contacted our customer service team with this issue?
As looking at the email on this review there is no record on our ticketing system of any emails coming from this address?
I again would like to apologise about any inconvenience
Regards
ideas4lighting
Found the impossible
Original light fixture broke and could not find a replacement in the US. Saw it on the web and price was very fair. Arrived in a reasonable amount of time and was very well packaged
21 de novembro de 2022
Resposta da ideas4lighting.com
Hi Doug!
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Resposta da ideas4lighting.com
Hi Edward!
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Resposta da ideas4lighting.com
Hi Ashan!
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
The fixture is exactly as described
The fixture is exactly as described. It was well packed and arrived safely. And very importantly, it was delivered much more quickly than promised.
A very good overall experience. Thx!
29 de dezembro de 2022
Resposta da ideas4lighting.com
Hi !
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
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