Very unimpressed by this company. Zero comms from them. I managed to establish on contacting them that, weeks after my order was placed, 2 of the 3 products were discontinued (they are still showing a... Ver mais
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Leia as opiniões dos outros
Aside from good and polite communication, this purchase has been painful from start to finish. I ordered a lamp I thought was absolutely beautiful, after looking everywhere to find the perfe... Ver mais
Delivery was okay except they claimed on website no extra taxes which there was- we had to pay an extra $800 to get them released in to the country. 3 lights were fine 3 were damaged obviously be... Ver mais
Very good website..when looking at the clocks the online chat came up and was very helpful answering questions about the size. Ordering was easy and delivery quick. Beautiful clock, good quality but u... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Supplier of Lighting & Furniture worldwide via Ecommerce means. As a small family owned business we take pride in doing everything we can to ensure that our customers are happy with the service we provide and the products that they purchase. With over 33 years of experience we are sure to have the items you need!
Informações de contacto
Reino Unido
- www.ideas4lighting.com
2,7
Mau
595 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Lamps were very poor quality didn't sit…
Lamps were very poor quality didn't sit straight,lamp holders have been set in base at a angle so unable to get them to sit straight.
No euro plug adapters supplied unlike the the larger lamp that I purchased from the same range so cut off and fitted standard UK plugs then realised they were no good but unable to return Now in the bin Very disappointed.
13 de dezembro de 2022
very efficient and good product.
10 de janeiro de 2023
Resposta da ideas4lighting.com
Hi Peter!
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Resposta da ideas4lighting.com
Hi Ian!
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Great quality poster light
Delivery to Australia took a while, but I’m very happy with the poster light fitting now that it has arrived and been installed. It’s a lovely design and great quality.
10 de janeiro de 2023
Resposta da ideas4lighting.com
Hi Heidi!
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Parts missing
The pendant lamp was delivered with fundamental pieces missing. Some bolts and trim that hold the light together were never even assembled before shipment.
16 de novembro de 2022
Resposta da ideas4lighting.com
Hi Matthew,
I do apologise that you feel this way!
Can you please provide us on this review with the ticket number which would have been assigned to you when you contacted our customer service team with this issue?
If missing parts ever occur in shipments we have absolutely no issue getting replacement parts out as long as these issues are reported within the timeframe!
I again would like to apologise about any inconvenience
Regards
ideas4lighting
Recessed eyeball soffit lights
Prices were good and delivery was quick. The product was excellent too.
31 de agosto de 2022
Resposta da ideas4lighting.com
Hi Rob!
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Good product but made for Europeen market
I was looking for a combination sconce and reading light with a LED. This product responded to what I needed. I would have prefered two separate swiches instead of 1 that cycles the lights. I also had to modify the support bracket.
Happily the LED power supply is 100/ 240/1 which makes it usable in the US
7 de dezembro de 2022
Resposta da ideas4lighting.com
Hi Daniel!
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
The product is nice and arrived in good…
The product is nice and arrived in good condition. The communication, however of when it was shipped, tracking number, estimated delivery could be improved. For the first week or so I was nervous due to not receiving shipping updates.
18 de novembro de 2022
Resposta da ideas4lighting.com
Hi Gregory!
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Packaged poorly
Packaged poorly, screw missing, the product works but it’s obvious I paid full price for one that was either returned or used or both.
7 de janeiro de 2023
Resposta da ideas4lighting.com
Hi James!
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Prompt delivery & product as advertised
10 de janeiro de 2023
Resposta da ideas4lighting.com
Hi Aaron!
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
We are very pleased with the uplighter…
We are very pleased with the upklighter we bought. It was promptly delivered and easily assembled.
8 de dezembro de 2022
Resposta da ideas4lighting.com
Hi Janet!
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Do NOT do business with this company
I ordered two pairs of lights. Order arrived minus one of a pair. It was delivered later but was broken. I wanted to return the lights as they didn’t suit. Was told that I had ordered from a clearance sale which I would never have done, but items are still for sale on their website. Curiously, another reviewer was told that she had also bought in a clearance sale which she disputes. They agreed to take back the single, unbroken light fitting, to which I added extra packaging for safety. I offered to deliver it to the business in Newry to be on the safe side. This offer was refused. So I sent it by the same courier service used by ideas4lighting. Surprise, surprise, I got an email stating that the package had arrived broken and I would not be reimbursed. So both of the pair had been broken in transit. I have a lot of trouble believing this.
The company was to collect the broken item which is still in my hall 4-5 weeks later. It is going in the bin tomorrow.
The customer service from this company is dismal to non existent. You can only communicate by email, they refuse to accept returns for spurious reasons. You cannot even deliver in person! The company has cost me hundreds of pounds. NEVER NEVER DO BUSINESS WITH THESE PEOPLE.
4 de outubro de 2022
Opinião espontânea
Ordering was simple with clear expected…
Ordering was simple with clear expected dispatch dates. Items arrived within expected time and we'll packaged.
4 de outubro de 2022
Opinião espontânea
Resposta da ideas4lighting.com
Hi Martin!
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Soffit outdoor led 7w down lighter
Great price love the lights fast delivery would buy from you again
5 de novembro de 2022
Opinião espontânea
Resposta da ideas4lighting.com
Hi L!
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Great selection of lighting
Great selection of lighting. Excellent customer service.
21 de dezembro de 2022
Opinião espontânea
Resposta da ideas4lighting.com
Hi Elaine!
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Great selection of lighting products
Great selection of lighting products. I was looking for specialized lighting for a marine environment and they had more to offer than most sites. Also reasonable prices.
1 de novembro de 2022
Opinião espontânea
Resposta da ideas4lighting.com
Hi Ben!
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Got products eventually
Got products eventually. Appalling customer service that's email only, take a long time to respond and seem entirely uninterested in actually helping. Got no order verification email. Had to ask for an invoice. I would advise not to shop with them, I won't be again. Gave 2 stars instead of 1 because I actually did receive the items I ordered.
I have worked all my life in hospitality, which is customer service lead. It might be prudent to look at your systems and listen to your customers (a lot of which have similar complaints) rather than making excuses and employing emotional blackmail to appeal to them to change their reviews.
In other words ask yourselves what you could have done better rather than try and excuse the experience a customer has had.
You are more than welcome to get in touch with me privately if you wish to discuss this further.
10 de dezembro de 2022
Opinião espontânea
Resposta da ideas4lighting.com
Hi Christopher,
I do apologise that you feel this way, allow me to go over your order.
- Going over the correspondences you had with our colleagues I can see that all email bar 1 were responded to within a day, one email took a while to respond to but that was due to staff being off on annual leave.
- We have a confirmation on our ticket desk of the order confirmation being sent to the email address on your order which also showed all items and quantities in said email, there is a possibility that this email went into your spam folder however so it can be missed.
- Our colleagues seemed to be very helpful in trying to resolve the issue given the fact that 1 of the items was delaying your order which is stated to have a lead time of 4-8 weeks and we had no issue splitting this order and sending these as 2 separate packages at our own costs.
I do again apologise that you feel this way but we are a small family owned and ran business and we always try to do our best to help our customers in any way possible hence why we are trying to have as accurate lead times as possible and in this case the items were sent out well before the estimated dates. We rely very heavily on our online presence and reviews such as this can be very damaging to our reputation. It would be very meaningful to us if you were to reconsider this review and if you have any further queries do not hesitate to get in touch with us.
Regards
ideas4lighting
Resposta da ideas4lighting.com
Hi Kate!
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
Very quick response.
4 de dezembro de 2022
Opinião espontânea
Resposta da ideas4lighting.com
Hi Paul!
Thank you very much for taking the time to leave us such a fantastic review! We hope to see you shop with us in the future!
Regards
ideas4lighting
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