I called IT support today and spoke to Tom who resolved the issue promptly and efficiently. I have always had a great experience with iGPR. Whenever I email or call their support team issues are resol... Ver mais
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Leia as opiniões dos outros
I spoke with Tom, who was extremely helpful and made the whole process smooth and straightforward. Thank you, Tom, for your excellent support. IGPR is a fantastic service provider – very easy to use,... Ver mais
We have iGPR and Managed service. Have had no complaints or issues with the Managed Service. The new Target Report within Managed Service is a time saver Any problems with the app itself, the iGPR t... Ver mais
Tom was very helpful I needed to reinstall the iGPR App onto a new computer and as always didn't achieve. No problem for Tom and he introduced me to new functions on the application. I would recomme... Ver mais
Informações sobre a empresa
Escrito pela empresa
We are the leading Software and Outsourcing Processor for GDPR compliant Medical Reporting on behalf of Primary Care General Practice. Additionally we are a trusted supplier to the majority of UK Life Insurers, British Military, the Legal Industry and Research Bodies for the request of consented patient medical reports.
Informações de contacto
Reino Unido
- hello@igpr.co.uk
- www.igpr.co.uk
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great customer service
Great customer service, polite and helpful.
The managed service is definitely saving time.
Urgent Assistance Given
I work in a GP surgery as an admin/medical secretary and had a great service from a person named 'Ben'. I have submitted a ticket on the website for a call back to have IGPR installed and have found myself needing to do urgent requests for my role. I have given their line a call and was serviced quite quickly, efficiently and with no pressure being put on me at all. There were only 3 people in the que and waiting time was very short.
Thank you for all the help provided today.
Very Helpful
Very helpful and reliable service to work with and can easily call them if you need support.
Efficient service & saves time for GP's
IGPR has really helped us save GP time and has provided an efficient service. All medical reports are sent out within 1 month of receiving and if there are any issues, the staff at IGPR are always willing to help. Tom was brilliant today when I had some IGPR IT issues which is now completely resolved. Thanks all!
Long time user of IGPR within clinical…
Long time user of IGPR within clinical setting. Called to get help installing IGPR to a new PC. Spoke to Tom, extremely helpful, set everything up that was needed, showed me how to use the "Build your own Report" which we have not used before but can see it being used for sure in the near future.
IGPR product is very simple and easy to…
IGPR product is very simple and easy to use. Had one slight issue and called the helpline spoke with Tom who had this rectified immediately. Would highly recommend IGPR to any GP surgery.
iGPR good service
Tom from iGPR phoned me to say we had lost connectivity. He tried to help with using a link and token to reconnect this. However the IT system we have would not allow. After arranging for this to happen with my IT Dept, Tom rang back to check all was up and running again. We then checked details on the system to see details were up-to-date. Very good service and very helpful and polite. Thank you.
Simple reporting process
Simple reporting process, excellent set up with helpful and informative set up team.
helps the GP practice complete timely non-NHS reports in a swift manner allowing precious time to be used effectively.
New customer
New to IGPR but the service provided is great so far. Lots of assistance available if you face any issues or have queries. Has made reporting and SAR`s alot easier to manage
IGPR installation
There was long wait to get through to the advisor but once I was connected, Advisor was very helpful, polite and sorted my issue and I would highly recommend them. Excellent service apart from long wait but I rather wait for long for a good service . Worth the wait.
Great system which has made a huge…
Great system which has made a huge difference to dealing with GDPR. Staff are always friendly and helpful, quick at responding to any queries.
IGPR has always helped to save time…
IGPR has always helped to save time with private work we receive at the surgery. Whenever i have called through staff have been really friendly and helpful. Tom was great and gave me advice on any updates with regards to the service
Great service and communication we as a…
Great service and communication we as a GP practice have used IGPR for several years now and are delighted with the service provided. thank you
Tom provided an excellent service
Tom provided an excellent service - super sweet and helpful. Clear and definitely a skill for sales.
Excellent customer service
Request for support sent through their e-mail system, as suggested. Received a reply withing few hours and resolved the query quickly.
Happy with the customer service.
iGPR is easy to use
iGPR is easy to use and saves time and money (no need to print). We are getting use to it being integrated into our services. Training is good and
Very friendly and helpful staff always
Very friendly and helpful staff always
Really helpful customer service
Really helpful customer service, we didn't ask his name but he was very polite and patient and sorted our issue.
iGPR is very easy to use
iGPR is very easy to use, it improves time management for the surgery. Customer service team is always helpful and on hand. I received 1st class excellent service from Tom today. He saves the surgery a lot of time, so thank you Tom for your help just now. I would recommend iGPR.
Nancy
iGPR is easy and quick to use
iGPR is easy and quick to use and very useful for the practice. Any queries or issues it is just a phone call to get in contact with the help team.
Would recommend.
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