Pathetic brand and the worst customer service I’ve experienced. I purchased a 4‑burner ceramic cooking range, and within a week of installation the burner stopped working and started showing uneven f... Ver mais
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Ikon ville via ett mailutskick att jag skulle sätta betyg av dem. Svårt att sätta ett betyg på en sak man köpt om man varken fått hem den eller fått en tillfälligt orderstatus på! Vet alltså inte om d... Ver mais
Det tog mig två månader att få min vara, trots att statusen hela tiden visade "Skickad". Har påpekat detta flera gånger och de svar jag har fått "skickas snart" eller "skickas om 1-2 veckor" har inte... Ver mais
I ordered the lights because they where in stock and I've still not received them 14 days later.The designer and restaurant owner are extremely disappointed as we have had to open the restaurant with... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Ikon M
Informação fornecida por diversas fontes externas
Ikon M
We create legendary designs at 70% off the normal retail price by connecting our customers directly to our craftsmen.
We are always looking to expand our family, so keep your eyes peeled for future vacancies.
This is how we do things:
Save 70%
We slash our prices by removing costs such as product storage, owning showrooms, high product waste and surplus stock, and we only make what our customers order, which is then shipped in bulk with other orders. Your products may take longer to arrive, but the 70% savings are passed on to you.
Trend Setting Design
We work with some of the foremost designers in the furniture industry to create our unique collections, but we also pay homage to famous designer classics with our iconic collections. We are trend starters, and every design we produce is based around what our customers are currently into.
Handcrafted
Our fantastic craftsmen and upholsterers handcraft all of our furniture, and every order is created to the customer’s specifications. Both the craftsmen and our amazing quality control team check each piece for flaws before the items are shipped off, and we even include a 5-year warranty in every order as an added security.
Informações de contacto
Reino Unido
- www.ikonm.com
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On cancelling reluctant to give full refund.
Made a purchase only to realise the delivery time was 18 weeks, phone to cancel almost immediately and they wanted a percentage of the refund, and that they would not refund until the beginning of the next month.
Good
Bra , men det har tagit ett par veckor längre med leveransen är vad som utlovats . Bägge gpngerna jag beställt . Vill kunna begala med faktura igen
Too long delivery
Bought a lamp on 21-12-13. Prommised delivery 3-4 weeks. Still got no lamp. No word fro IkonM. Thats not good enought.
Ok - if I get the lamp soon I will consider more stars ;-)
Excellent
I would definitly by something from this shop again! Item was well packed, and it arrived within the same week as I ordered it!! Sooo happy!
Mixed feelings
Noguchi table.
Good points: Very cheap! Table that was in stock was delivered after 3½ weeks, not too bad. It looks good once I could get it mounted properly. Customer service replies promptly.
Negative: Packaging was not good/secure, it was very close to failure. The table could not be mounted because the hole for the screw was not properly drilled through - I had to first carve it out with a screwdriver(!).
The very low price makes me overall slightly positive, I might even order from them again if the price is still super cheap, but I would probably not dare to order a more expensive/complex product.
Godkendt..
Varen er fin, ekstrem langsom levering, ingen track and trace, ok kundeservice.. alt i alt okay, men hverken mere eller mindre !
....
Ikon ville via ett mailutskick att jag skulle sätta betyg av dem. Svårt att sätta ett betyg på en sak man köpt om man varken fått hem den eller fått en tillfälligt orderstatus på! Vet alltså inte om det blir en lampa så som jag så gladeligen köpte, därav svårt att sätta mer än betyg 1.
Fine lamper og har nu bestilt stol
Jeg fik fin lampe som jeg bestilte i december. De sendte dem som lovet 3 uger efter. Så ca. 4 uger gik der. Og lampen var fin og meget billig.
Så nu har jeg bestilt en stol, den havde de glemt at sende, men skrev pænt til dem og har netop fået en bekræftigelse på at de har sendt den dd. Så selv om jeg var nervøs efter at have læst alle de dårlige anmeldelser, så gik det fint.
Aldrig mere!
Jeg bestilte en stol den 6 december 2013 og der var 2 ugers levering på denne vare, men jeg har endnu ikke modtaget min stol (21 Januar 2014)! Jeg har i utallige mails bedt om en forklaring og alt efter hvem der svarer på disse mails, er svarene vidt forskellige! Så er stolen på vej, så er den kommet retur til fabrikken, så får jeg svar den kommende uge, så kommer stolen den kommende uge osv. osv........ Denne stol skulle have været brugt som en julegave, men det er ligesom lidt for sent!!! Jeg er virkelig frustreret og skuffet og skal aldrig mere handle her!
Has gone banktrupt now!!! DONT BUY COPY FURNITURE FROM THESE UK SITES
Noted that IkonM actually do say somewhere on their site that you can risk up until 18 weeks of delivery/production time. However, this should be communicated more clearly upon ordering. YOu have to ask for this information yourself. Then also they take the cash from you a few days after ordering with no chance to cancel your order (when living in Denmark). This is poor service - do not take all the cash if you cannot deliver within a few weeks. And give the information in and upfront and clear way.
Cannot say anything about the actual product, since I am now waiting for the products and I am still to receive a certain delivery date (2,5 weeks after I ordered). Currently my order is just on pause and I have NO clear answer on when I can expect to see my product...:! Not good
insufficient experience to provide evaluation of the firm
I have been asked to give my opinion before my ordered items have arrived
Alt i alt en god oplevelse
Bestilte en lagervare som kom til aftalt tid, det eneste jeg manglede var en vejledning til at samle møblet og en lidt bedre emballage.
Allt fungerade smärtfritt!
Jättesnabb leverans, jättebra priser och jag har inget att klaga på!
We have not had the product! (Chair)
Ordered in jan not going to be delivered until May......and we did not know this until we had a follow up conversation because of lack of delivery. Yet the money has been taken from our account already. Not really a good service by any stretch of the imagination.
Hurtig levering - flotte stole.
Bestilte 4 stk. Charles Eames. Fik dem hurtigt og de var lige som forventet.
Buy never never from this home page!!!
I am very frustrated with this fima .. in June, 2013 order alot. which I have not yet received .. but the money is, of course, charged to my account.
After 7 months and many inquiries, no luck, no tabel and lamps ...
I only get from costum service , I am sorry..... I have call this Company so many times to ask what is going on. they just delay agin and agin!!!
It is not at all positive and Professionet the company ikonM not have control over production and deliveries.
I am so nerves that I will never get my order and loos all my mony.
Not a company I would recommend to others
Amazed!
I recently ordered 8 Harry Bertoia chairs from Ikon M and am so pleased with them!
The build quality and finish is amazing....as was the price! I am already choosing my next purchases!
Many thanks Ikon M!
Bra priser, snabba svar, lång lev tid
Har inte fått min vara ännu men kundtjänst är snabb på att svara och de är mycket trevliga. Beställde den 2a januari och beräknad lev är i mitten på feb så jag väntar med spänning :)
Katastrof
Omdömet hänför sig till order jag gjorde den 25/10-13. Leveransen dröjde och efter upprepade påstötningar fick jag 28/11-13 besked att det blivit ett misstag men att leveransen nu skulle ske omedelbart. Leveransen dröjde igen och efter upprepade påstötningar fick jag i mitten av december återigen besked att det blivit ett misstag. Leveransen skulle nu ske omedelbart och leverans innan jul utlovades. Leveransen dröjde och vid kontakt den 23/12 fick jag besked att det blivit ett misstag och att leverans skulle ske efter julhelgerna. Det var jag inte alls nöjd med varvid jag 30/12-13 fick besked att min leverans skulle prioriteras. Och här sitter jag fortfarande utan att ha fått min leverans. Mycket oprofessionellt agerande.
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