Phoned to renew my car insurance. Staff were very helpful and courteous. Great price for car insurance, I have been using this company for 8 years now and would highly recommend.
A empresa respondeu
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Leia as opiniões dos outros
Isolated my policy and details quickly, and confirmed all my needs were covered with this renewal of my insurance cover. An efficient and clear twenty minutes phone conversation that ensured my peace... Ver mais
A empresa respondeu
It was lovely to speak to a person I could understand and who spoke slowly enough for me to fully understand what she was saying. It made the whole transaction go so smoothly.
A empresa respondeu
Jason was really good when he called me to renew my car insurance. He was efficient and had great customer service skills putting me at me ease and talking me through all of my options. I wish all i... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre The Insurance Factory (Motor)
Escrito pela empresa
With over 20 years in the motor insurance industry, Insurance Factory are specialists in arranging motor cover for the following products:
- Car Insurance
- Impounded Car Insurance
- Convicted Driver Insurance
- Fleet Insurance
- Courier Insurance
Informações de contacto
Haden House, Waterfall Lane, B64 6PU, Cradley Heath, Reino Unido
- 0121 2963075.
- www.insurancefactory.co.uk
4,5
Excelente
4 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
No personality call handler
Had been a customer for many years but two years ago due to financial restrictions had taken my car off the road, I thought that now was the time to re-insure and use the car again so rang insurance factory for a quote,the call handler sounded like a petulant school child totally not interested as he read out the terms and conditions before I'd had any kind of quote he said my details were no longer on the system without even looking his whole manner was so depressing I told him to forget it and I would go elsewhere.
5 de setembro de 2024
Opinião espontânea
Resposta da The Insurance Factory (Motor)
We understand your frustration with the recent experience you had with our call handler. We strive to provide excellent customer service and it's disappointing to hear that your interaction fell short of your expectations. We value your loyalty and appreciate your feedback. We will use this information to improve our customer service training and ensure our agents are equipped to provide a positive experience for all our customers. Insurance Factory.
Excellent advice and service
31 de agosto de 2024
Resposta da The Insurance Factory (Motor)
We appreciate your kind words and are glad to hear you had a positive experience. The Insurance Factory.
Insurance Factory review
I can honestly say Ian from insurance Factory saved me an absolute fortune on compound insurance after my car was police inpounded.
I was getting quotes of a thousand pound plus because of driving convictions, insurance Factory got me a quote of £767 which I took.
All the way through the process Ian explained everything with ease and was absolutely awesome 100% definitely recommend insurance Factory speak to Ian top guy.
30 de agosto de 2024
Resposta da The Insurance Factory (Motor)
We're so glad to hear that you had such a positive experience with Ian. It's wonderful to know that he was able to help you save money on your insurance and provide you with the support you needed. We appreciate your kind words and will be sure to pass them along to Ian. The Insurance Factory.
PREMIUM DOUBLED ON AUTO RENEW. BEWARE!!! ewal pet insurance premium…
My auto renewal pet insurance premium more than doubled on renewal.
My policy required me to pay the 1st £125, and then 10% of any claim, so even before doubling the premium represented poor value.
28 de agosto de 2024
Opinião espontânea
Resposta da The Insurance Factory (Motor)
Thank you for taking the time to leave a review, we take on board all feedback to ensure we provide the best possible service to our customers. We’re sorry that you feel let down and would like the opportunity to make things right. Please get in touch with us, where we will be happy to investigate this further. Many thanks.
Very good nice friendly man and he got…
Very good nice friendly man and he got me what I wanted thank you
20 de agosto de 2024
Resposta da The Insurance Factory (Motor)
We appreciate your kind words and are glad you had a positive experience. insurance Factory.
Resposta da The Insurance Factory (Motor)
We're so glad to hear you had a positive experience. Thank you for your kind words! insurance Factory.
Chris Bradford made my experience very…
Chris Bradford made my experience very reassuring and was a nice guy to speak with. Top man👍
16 de agosto de 2024
Resposta da The Insurance Factory (Motor)
We're delighted to hear you had a positive experience. We appreciate your kind words about Chris. Insurance factory.
Thank you for giving good response from…
Thank you for giving good response from your team and you have lot off patience while talking the customer or Clint thank you so much
16 de agosto de 2024
Resposta da The Insurance Factory (Motor)
We appreciate your kind words and are glad to hear that you had a positive experience. We strive to provide excellent customer service and are happy that our team was able to assist you. Insurance Factory.
The person i spoke to went above and…
The person i spoke to went above and beyond for me,he made getting my insurance easy. He was/is polite,pleasant,helpful,knowledgable and very patient,he is a credit to your company and made everything easy for me to understand,i can't thank him enough,i am now up and running with my new insurance policy.
14 de agosto de 2024
Resposta da The Insurance Factory (Motor)
We're so pleased to hear you had such a positive experience. We strive to provide excellent customer service and it's wonderful to know that our team member went above and beyond to make your insurance process smooth and easy. We'll be sure to share your feedback with them. Taxi insurer.
Was sent paper policy as l requested instead of struggling to find policy information through a portal!! So l appreciate that.
Was sent paper policy
2 de agosto de 2024
Resposta da The Insurance Factory (Motor)
Thanks for the review - we aim to please! Insurance Factory.
The phone call was quick and easy
The phone call was quick and easy. The gent talked me through questions I wanted answering.
He was very friendly and professional.
5 de agosto de 2024
Resposta da The Insurance Factory (Motor)
Thanks for such an excellent review! All the best, Insurance Factory.
Thank you very much
Great people and friendly also very helpful. Thank you very much for the policy provided.
2 de agosto de 2024
Resposta da The Insurance Factory (Motor)
Thanks for your review Stelica - we're really happy to hear you were pleased with your service and price. All the best, Insurance Factory.
Resposta da The Insurance Factory (Motor)
Thanks for your review! Best wishes, Insurance factory.
Resposta da The Insurance Factory (Motor)
Hi - Thanks for the 5-stars! All the best, Insurance factory.
Chris was very helpful very easy to…
Chris was very helpful very easy to understand and explained everything thoroughly and very clearly
25 de julho de 2024
Resposta da The Insurance Factory (Motor)
Thank you for your review - all comments are really appreciated. Best wishes, Insurance factory.
Resposta da The Insurance Factory (Motor)
Thanks :) All the best, insurance factory.
Very quick response absolutely …
Very quick response absolutely wonderful easy explanation of insurance offer but very expensive
15 de julho de 2024
Resposta da The Insurance Factory (Motor)
Hi , Thanks for taking the time to leave us a review - we really appreciate all comments and feedback. Thanks again, insurance factory.
Ian was very helpful and explained…
Ian was very helpful and explained everything understandable,I look forward to carrying on my policy with the insurance factory. Once again thankyou.
16 de julho de 2024
Resposta da The Insurance Factory (Motor)
Thanks for leaving us a 5-star review, we really appreciate it. Please do get in touch if you ever need anything! All the best, Insurance factory.
Resposta da The Insurance Factory (Motor)
Thanks for the excellent review! Best wishes, Insurance factory.
Excellent
Mike Lennard was the sales person with whom I had a pleasure talking to. he was very thorough in his questions and explanation's. There were several questions he was unable to answer, but Mike descissued my issues with his manager and got back to me with the answers. This gave me the assurance that I needed to proceed setting up the insurance. Having able to negotiate the premium was a great advantage for me.
5 de julho de 2024
Resposta da The Insurance Factory (Motor)
Hi , Thanks for leaving us such a positive review. We will make sure your comments are passed on to the representative who dealt with your call. Many thanks, Insurance Factory.
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