The experience from start to finish has been seamless. The online claims process was straightforward and easy to use, making it simple to submit my insurance claim. The follow-up contact via both emai... Ver mais
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Leia as opiniões dos outros
This company is outstanding. I only submitted my claim on Sunday and it was settled by today. I submitted my claim on line and I rang to speak to someone on Tuesday to make sure that l hadn't missed a... Ver mais
A empresa respondeu
Very slow and unhelpful to respond. The stress was awful. No customer service at all.. Complained formally and have heard nothing. Told my case was closed but no one has discussed the complaint.... Ver mais
A empresa respondeu
Amazing professional company who dealt with our claim for storm damage caused to conservatory roof very quickly. The fact we were just about to complete on the sale of our house would have been extrem... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We are an MGA based in the UK offering homeowner insurance products, specialist insurance schemes cover, as well as church and commercial insurance through our Congregational brand. Our products are offered exclusively through selected insurance brokers, intermediaries and well-established affinities. We focus on delivering a consistently high-quality experience and have a working ethos that places the needs of customers firmly at the heart of our business. We actively listen to customers to gain a clear understanding of what is important, ensuring that we constantly meet the requirements of customers, brokers and stakeholders.
Informações de contacto
Suite 2B, West Village, 114 Wellington Street, , LS1 1BA, Leeds, Reino Unido
- 01274 700 800
- service@integra-ins.co.uk
- www.integra-ins.co.uk
4,1
Bom
784 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 95% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent service from start to finish.
11 de agosto de 2025
Opinião espontânea
Resposta da Integra Insurance Solutions Ltd.
Hi,
Thank you for leaving us a 5-star review. We appreciate you taking the time out to leave us a review and are glad that you are happy with the way we handled your claim.
Regards,
Grace
Professional efficient service
Thorough , efficient clear communication - relatively quick settlement thank you
7 de agosto de 2025
Opinião espontânea
Resposta da Integra Insurance Solutions Ltd.
Hi Gloria,
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Regards,
Nick
Very professional and easy to deal…
Very professional and easy to deal with.
The communication was excellent from start to finish.
Would recommend and use again
Thank you
19 de julho de 2025
Opinião espontânea
Resposta da Integra Insurance Solutions Ltd.
Hi Jamie,
Thank you for leaving us a 4-star review! If you have any thoughts on how we can improve, please let us know.
Regards,
Janaht
Freezer contents claim
Made a small claim for freezer contents.provided receipts, photos and a video of freezer! Did not hear anything for two weeks then I was then asked for an itemised list of contents which I happily gave but receipts and photos should be enough? Communication not good for claim but hot emails quickly about renewal and that my renewal quote had then gone up by the exact amount I had claimed! So no longer with sainsburys home insurance. Very disappointed with a reputable company and that’s why I chose them.
14 de julho de 2025
Opinião espontânea
Resposta da Integra Insurance Solutions Ltd.
Hi Kerry,
Thank you for your feedback.
I’m really sorry to hear that you had a negative experience with us. If there’s anything we can do to improve your experience or put things right for you, please contact us at customer.experience@integra-ins.co.uk quoting your claims reference number.
We’re also sorry to learn that you felt your renewal was not competitive with Integra.
Premiums are calculated using several factors and increases applied are not solely due to a claim being made. Sainsburys should be able to provide you with an alternative option for your insurance. Thank you for being an Integra customer and we hope to be able to provide you with insurance in the future.
Regards
Tanya
Absolutely First Class Experience
The claim was easy to submit. I was kept informed and it was just so efficient. From commencing the claim to resolution and payment has taken little more than a week. I am so impressed and cannot fault them at all. I would recommend this company. Ten out of ten. Thank you.
31 de julho de 2025
Opinião espontânea
Resposta da Integra Insurance Solutions Ltd.
Hi Mr Van Den Brink-Budgen,
Thank you for your lovely review. We will be sure to pass on your comments to the claims team.
Regards,
Dan
Applied for broken tv due to accidental damage my claim was…
Applied for broken tv and my claim was settled with 3 days very happy with their response
Thanks
1 de agosto de 2025
Opinião espontânea
Resposta da Integra Insurance Solutions Ltd.
Hi Mohammed,
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Regards,
Junayd
Storm damage
My claim was delt with very quickly,the company came out straight away,and the repair was started and completed same week.
Communication was very good as well.im really happy with the service i received. Highly recommended.
24 de janeiro de 2025
Opinião espontânea
Resposta da Integra Insurance Solutions Ltd.
Hi Moira,
We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review and for being an Integra customer.
Regards,
Tom
Broken drain fixed with no fuss
We had a broken drain under the back yard. It was a mess, Mortar was falling into a void beneath the paving stones, which had been formed by earth being washed away. The cellar had water coming through wall.
Sainsbury arranged for Auger, drains specialists, to come and they fixed the drain, performed a dye test and gave us a 10 year guarantee for the work.
The claim was settled with no fuss and the work was completed within ten days of claiming.
3 de julho de 2025
Opinião espontânea
Resposta da Integra Insurance Solutions Ltd.
Hi Howard,
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Regards,
Laurence
Brilliant insurance company o had a…
Brilliant insurance company I had a leak at the house and they dealt with it in a smooth fashion
Thank you
25 de julho de 2025
Opinião espontânea
Resposta da Integra Insurance Solutions Ltd.
Hi Amy,
Thank you for your lovely review. We will be sure to pass on your comments to the claims team.
Regards,
Janaht
Claim paid
Claim paid.
Once Sainsburys agreed to take on the case, it was relatively straightforward and bottom-line, the claim was paid.
23 de julho de 2025
Opinião espontânea
Resposta da Integra Insurance Solutions Ltd.
Hi,
Thank you for leaving us a 4-star review! If you have any thoughts on how we can improve, please let us know.
Regards,
Neil
Resposta da Integra Insurance Solutions Ltd.
Hi Mrs Hocknull,
Thank you for leaving us a 4-star review! If you have any thoughts on how we can improve, please let us know.
Regards,
Liam
Rip off excess of 500
Rip off excess of 500! Amount a push a month I’ll be moving soon as I can
17 de julho de 2025
Opinião espontânea
Resposta da Integra Insurance Solutions Ltd.
Hi Amy,
We are very sorry to hear that you are unhappy with the policy excess amount.
Our team work hard to ensure that all claims are handled fairly and in line with the policy terms and conditions. If you would like to speak about this further, please contact us on 01274 700810 with your claims reference number. You may also register a complaint with us by completing the complaint form on our website www.integra-ins.co.uk/contact-us/complaints.
Regards,
Tanya
My claim was dealt with efficiency and…
My claim was dealt with efficiency and speed, we had no problems and I was very happy with my settlement.
8 de julho de 2025
Opinião espontânea
Resposta da Integra Insurance Solutions Ltd.
Hi Karen,
Thank you for leaving us a 5-star review. We appreciate you taking the time out to leave us a review and are glad that you are happy with the way we handled your claim.
Regards,
Dan
My autistic grandson dropped his phone…
My autistic grandson dropped his phone out of his window trying to attract a friends attention. This was his lifeline and I had to replace it immediately to avoid a melt down. Integra understood that it was not possible to wait before making the claim and settled straight away.
9 de julho de 2025
Opinião espontânea
Resposta da Integra Insurance Solutions Ltd.
Hi Carol,
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Regards,
Nick
They were fast to come out but slow to…
They were fast to come out but slow to get the claim sorted. They didnt reward what it would cost to repair the damage and they didnt get the excess from the neighbour considering it was his fault for the damage.
7 de julho de 2025
Opinião espontânea
Resposta da Integra Insurance Solutions Ltd.
Hi Amu,
We aim to provide customers with the best possible experience, and we are sorry to hear that you are unhappy with the handling of your claim.
We would welcome the opportunity to investigate this further. If you have not already made the claims team aware of your concerns, please get in touch at customer.reviews@integra-ins.co.uk quoting your claims reference number.
You may also register a complaint with us by completing the complaint form on our website www.integra-ins.co.uk/contact-us/complaints.
Regards,
Tanya
Jewellery Loss
Regarding a very distressing jewellery loss
I found the Integra Insurance Team and Assessor extremely helpful and understanding in this matter
My claim was resolved within a few months so Thank You
10 de março de 2025
Opinião espontânea
Resposta da Integra Insurance Solutions Ltd.
Hi,
We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review and for being an Integra customer.
Regards,
Phil
Resposta da Integra Insurance Solutions Ltd.
Hi Mustafa,
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Regards,
Junayd
I had a leak from my upstairs shower…
I had a leak from my upstairs shower that damaged my kitchen and flooring below. The loss adjuster was a very nice lady and dealt with everything quickly as I am without a functioning kitchen. She submitted the claim to integra and I have just had a text from integra to say that I will receive the money in 5 days. Am happy with my insurance and will be glad to get back to normal.
3 de julho de 2025
Opinião espontânea
Resposta da Integra Insurance Solutions Ltd.
Hi,
Thank you for your lovely review. We will be sure to pass on your comments to the claims team.
Regards,
Tom
Great firm gets the job
Quick reply to the problem firm despatched to check it out, date fixed for repair and regular updates, job done no problems
23 de junho de 2025
Opinião espontânea
Resposta da Integra Insurance Solutions Ltd.
Hi Edward,
We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review and for being an Integra customer.
Regards,
Annie
1st insurance claim i have made
1st insurance claim i have made, after numerous calls to chase the claim for both house and contents following a burst pipe, I was told that they had failed to pick up the finalised email and transfer the money. Good job integra, sainburys may want to stop using this underwriter
1 de julho de 2025
Opinião espontânea
Resposta da Integra Insurance Solutions Ltd.
Hi Mrs Field,
We are really sorry to hear that you experienced a problem, and we would like to look into this for you right away.
Please could you email us at customer.experience@integra-ins.co.uk quoting your claims reference number so that we can investigate this further.
Regards,
Tanya
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