Mixed feelings on this company. Mostly negatives. Positive - very fast and affordable shipping to Australia from the UK. Negatives - The organic wide leg jeans are simply an awkward and... Ver mais
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Easy checkout process and highly communicative regarding the order. My only issue is I did not realize the import duties were not included in the price or additional shipping fee and I received an ema... Ver mais
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I did not have any problems ordering online. The products arrived within a reasonable amount of time. I was a bit skeptical about the tights because upon initial inspection I didn’t think they would... Ver mais
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I’ve gone for the Isabella Oliver subscription with six garments. The items I’d picked came within a couple of days and I’m delighted with the quality of the clothes and the fabric. It’s making me fee... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Isabella Oliver is a London-based maternity brand, with a focus on environmental, ethical and sustainable style, that you can wear throughout your pregnancy and beyond. Our collections are defined by phenomenal eco-friendly fabrics that fit, flatter and grow as your body does. Our clothes are designed for you, designed for good. Recently recognised as a ‘Best For The World™’ B Corp, we are proud to be the highest scoring Fashion B Corp in the UK and second highest in Europe, coming in the top 5% of all B Corps globally. We have also received a 2021 United Nations Global Action Award for our leadership in sustainability.
Informações de contacto
LABS Atrium, The Stables Market, Chalk Farm Road, NW1 8AH, London, Reino Unido
- 0344 844 0448
- theteam@isabellaoliver.com
- www.isabellaoliver.com
3,7
Aceitável
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
good service
bought this for my sons partner, she was thrilled with it. very swift delivery and good quality
12 de fevereiro de 2026
Resposta da Isabella Oliver
Thank you so much for your wonderful review. We really do appreciate you taking the time to review us and leaving such positive feedback. Kind regards, Mani
good delivery cant say much about dress…
good delivery cant say much about dress as for dil and need to give it to her
4 de fevereiro de 2026
Resposta da Isabella Oliver
Thank you for the review and feedback. We are delighted to hear that you were happy with the speedy delivery and we hope your daughter-in-law likes the dress. With warm regards, Mani
Quality and comfort
Love the quality and comfort of the clothes I bought, super practical and supportive
3 de fevereiro de 2026
Resposta da Isabella Oliver
Thank you so much for your wonderful 5-star review. We really do appreciate you taking the time to review us and leaving such positive feedback. Kind regards, Mani
Beautiful crop tops and shirt.
Beautiful crop tops and shirt.
All wonderfully made and crafted. Gorgeous fabrics. Lovely feel on the skin.
Easy to order online, quick delivery.
Thank you. I am delighted.
24 de janeiro de 2026
Resposta da Isabella Oliver
Thank you for your lovely review & wonderful feedback, Warm Regards Tors
I haven’t received my order yet
I still haven’t received my order and customer support stopped responding to my emails about a week ago…
8 de janeiro de 2026
Resposta da Isabella Oliver
Good Afternoon,
Thank you for your feedback, we are sorry to hear that you have not yet received your order.
I have sent you an email regarding this,
Warm Regards- Kat
I bought the overbump maternity…
I bought the overbump maternity boyfriend jeans. The cotton is great and comfy over the bump. The cut and style is fine too but sadly the back around the bum area is baggy and gathers in an odd shape so have to make sure I wear it with long tops. I’m around 5 months pregnant so maybe my bump isn’t big enough to fill the jeans but not sure it will ever fit snug. Maybe if you have larger hips/bum this pair of jeans would be great for you
7 de janeiro de 2026
Resposta da Isabella Oliver
Dear Aditi,
Thank you for your feedback regarding the over the bump maternity jeans. I have passed your feedback over to our production team for their information regarding sizing.
Warm Regards- Kat
Resposta da Isabella Oliver
Thank you for the review and feedback. We are so sorry to hear your order hasn't arrived, we can see according to the tracking that it has been delayed with the courier. We will contact you separately to assist. With warm regards, Mani
I haven’t received this one dress and…
I haven’t received this one dress and it’s been a while this has been a terrible experience
6 de dezembro de 2025
Resposta da Isabella Oliver
Thank you for the review and feedback. We are so sorry you have not received your order as yet, we can see that there is an outstanding duties charge on the order. On orders placed outside the UK. On our US delivery page we mention that all parcels will be shipped DDU (Delivery Duties Unpaid). This means that if you are in any country outside of the UK, you will be liable for the local custom taxes and duties as we cannot pay them on your behalf and this will apply to most British based retailers, if they don't have a distribution hub outside of the UK. We will contact you separately to assist. With warmest regards, Mani
Great maternity range
Great maternity range, very easy to find what you're looking for and be tempted by lots of other lovely things!
26 de novembro de 2025
Resposta da Isabella Oliver
Thank you for your lovely review, Warm Regards Tors
Such beautiful quality and very well…
Such beautiful quality and very well designed. Also very good service too
20 de novembro de 2025
Resposta da Isabella Oliver
Thank you for such a lovely 5 star review. We are absolutely delighted that you're more than happy with the quality of our garments and the overall service you received. Warmest regards, Mani
Resposta da Isabella Oliver
Thank you for the review and feedback. We can see that your order is still in transit to you, we will contact you separately to provide you with your tracking information. However, please do not hesitate to get in touch with us directly at TheTeam@IsabellaOliver.com should you require any help or information in the future, as we are always happy to assist. With warm regards, Mani
Great product, but beware import charges
The dress I ordered was great. Nice material, size was good (size 2, normally I wear 36). No plastic packaging which I really appreciate. The delivery was really fast too. The only thing was the extortionate import charges for Europe delivery. The delivery was through DPD and the import tax and customs clearance charge came up to 45% of dress value. I expected maybe 20% but if I had known, I would have never ordered as it is really not worth it at that point.
6 de novembro de 2025
Resposta da Isabella Oliver
Dear Lea,
Thank you for your positive review. We apologise for any disappointment caused regarding the duties and Taxes- unfortunately this is not set by ourselves but it is explained via the website.
Warm Regards- Kat
Poor
Poor. I returned an item that was the wrong size and have just been sent the exact same item back - in the same (original) size!
29 de outubro de 2025
Resposta da Isabella Oliver
Hello Rebecca
I am so sorry that has happened. It sounds like the returns label didn't cover the original label and so that was scanned so it was sent back to your address. I have contacted you privately to assist.
With best wishes, Suzanne
Resposta da Isabella Oliver
Thank you for your lovely review, Warm Regards Tors
Bad experience with Duty payment
I did not understand the duty payment. I sent an email to you checking for clarification. By the time you responded, when I tried to pay the duty on the Mark3 link, it had expired. I emailed again and you said oops, so sorry can’t help, email Mark3, which I had already done (requesting new link to pay) Mark3 still hasn’t responded. So not happy and can’t get help. Barbara
8 de outubro de 2025
Resposta da Isabella Oliver
Dear Barbara,
Thank you for your feedback- I have sent you an email regarding this- but you'll be pleased to know that looking at your tracking your order will be delivered on Friday.
Warm Regards- Kat
I still don't have my product and the…
I still don't have my product and the extra charges I have been alerted to is confusing. Maybe it will be clear once it arrives ( if it ever does ).
23 de setembro de 2025
Resposta da Isabella Oliver
Hello Mel - thank you for your feedback and I am hopeful you have now received your order as it is showing as successfully delivered. If you have any further questions or concerns, do contact us direct at theteam@isabellaoliver.com.
With best wishes, Suzanne
Bought it as a present for my pregnant…
Bought it as a present for my pregnant daughter-in-law and she loves it!
9 de setembro de 2025
Resposta da Isabella Oliver
Dear Jo,
Thank you for your fantastic review. We really appreciate it.
Warm Regards- Kat
Very long delivery times
Ordered 2 products 2 weeks ago, still haven't received my order, but I have been asked 2 times to give feedback on my experience - the experience hasn't been good, still haven't got anything.
16 de agosto de 2025
Resposta da Isabella Oliver
Huge apologies for the delay in the receipt of your order. We will be contact privately to assist.
With best wishes, Suzanne
If you are not ordering from the UK do not order from this company
This was a terrible experience. My order of 1 pair of pants and a shirt took 2 months to arrive. Plus for the original order I paid more than €215 where €9 euros were for shipping but when I picked my package up at the post office I had to pay another €89 for the dogana ( that was not mentioned when i purchased ) So i particolari d €300 for a simple pair of jeans and a simple top. Not happy at all
6 de agosto de 2025
Resposta da Isabella Oliver
Thank you for the review and feedback. We are so sorry you were not aware of the duties charges on orders placed outside the UK. On our delivery page we mention that all parcels will be shipped DDU (Delivery Duties Unpaid). This means that if you are in any country outside of the UK, you will be liable for the local custom taxes and duties as we cannot pay them on your behalf and this will apply to most British based retailers, if they don't have a distribution hub outside of the UK. We sincerely apologise and take your feedback on board and hope to find a solution soon. With warmest regards, Mani
The parcel hasn’t even reached me yet
The parcel hasn’t even reached me yet, although it has almost been 2 weeks. I was informed there were issues with documentation to ship to Germany. I will not be eternally pregnant, and was counting on having clothes in these few weeks.
4 de agosto de 2025
Resposta da Isabella Oliver
Thank you for the review and feedback. We are so sorry for the slow process, we are a small team so it can take a bit longer than it should during busier periods and are working tirelessly to improve this. However, we can confirm that we have been in contact every step of the way since becoming aware of your parcel being returned to sender and have redispatched your order ensuring it is not returned to sender again. Sincerest apologies for the delay and any inconvenience caused. Warmest regards, Mani
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