I bought this scooter so that I can walk my dog over the fields and footpaths around where I live (legs.aren't so good these days). It took a while to get used to handling it as i have never rode a... Ver mais
iScooterGlobal.UK
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Leia as opiniões dos outros
We had some problems with the scooter that we bought from this company, and they have been very helpful in trying to get it sorted. Eventually we managed to get there and they also sent a couple of fr... Ver mais
Extremely disappointed with this e-bike. The battery life is terrible and nowhere near what was advertised. On top of the cheap build quality, I discovered the bike was shipped with used parts—the con... Ver mais
I’ve been using the iScooter i10 Plus for about two months now, and overall I’m very happy with it. The first thing that impressed me was how compact it is considering how powerful it feels... Ver mais
Informações sobre a empresa
- Concessionário de scooters
- Loja de bicicletas
- Loja de acessórios para bicicletas
- Empresa de equipamento electrónico
- Loja de dispositivos electrónicos
- Centro comercial
Sobre iScooterGlobal.UK
Escrito pela empresa
Welcome to iScooter!
iScooter is committed to making personal transportation smarter, greener, and more accessible.
Driven by innovation, we tackle challenges like traffic congestion, urban stress, and environmental impact. Today, iScooter is trusted by riders in over 30 countries.
Informações de contacto
Unit 15, Union road Oldbury Birmingham, B69 3EX, West Midlands, Reino Unido
- +44 1888 785356
- support@iscooterglobal.co.uk
- www.iscooterglobal.co.uk
Violação de directrizes
Great little scooter
Great little scooter
Lovely scooter, arrived fully charged,comfortable and easy to manage, seems sturdy enough so far.
15 de maio de 2026
Opinião espontânea
Luckily I only ordered a helmet from…
Luckily I only ordered a helmet from iScooter and not an expensive item. It arrived in the post in a plastic bag. No box or other protection. The shape looked completely different from the picture. It might fit someone with a head like a frying pan!!! No return/refund/exchange. Hopefully they will go out of business soon.
14 de maio de 2026
Opinião espontânea
I9 scooter
Amazing scooter easy to set up and great ride experience took me 5 minutes to put up an i could go on it right away fully charged an everything i really recommend getting this scooter
15 de maio de 2026
Opinião espontânea
My new E-Bike EB3
I have been really pleased with the overall build quality of my bike. Delivery was super quick and well packaged.
After assembly I gave it a quick test run to check that everything was working smoothly. Unfortunately the electronic speed control was not working properly and It defaulted to max speed on all settings. I contacted customer support with a video of the display and they quickly responded confirming that it was faulty.
I opted to keep the bike rather than the hassle of returning it and currently waiting for the replacement part when it becomes available.
Customer support have been excellent in keeping me informed as to the progress of acquiring the replacement and very much looking forward to some happy cycling 🚴
17 de abril de 2026
Opinião espontânea
DISGUSTING COSTUMER SERVICE
my order nr is ISC70107UK
Please avoid this horrible company
I ordered scooter for my son on 26th april and the scooter got delivered 28th april. The same day my son used it and within 15min the battery got from 100% to 20%. Almost 2 weeks ego i had conversation with costumer service over phone regarding my order they told me that the team was going to contact me With in 24-48hours through email and going to resolve the issue. It has been weeks and they never contacted me. When you phone them they dont pick. I left email 2days ego and yet no reply.
The issue is from the day we got the scooter for my son the battery doesnt last more then 15min. We charge 100% and within 15mins the battery goes down to 10-20% and it stops working.
14 de maio de 2026
Opinião espontânea
Resposta da iScooterGlobal.UK
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iScooter
Customer Care Division
Don’t buy from here.
i bought. scooter for my 6 year old and having read all the reviews about the battery’s i no longer want it. I received it 4 days ago and have not opened it - it’s still in its original packaging. They will not let me return it!!!!!! It’s against the consumer act AND their policy!
30 de abril de 2026
Opinião espontânea
Resposta da iScooterGlobal.UK
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iScooter
Customer Care Division
Loving how fast this iX7Pro scooter…
Loving how fast this iX7Pro scooter goes. Stays super steady too and isn't a pain to carry around campus.
9 de maio de 2026
Opinião espontânea
Der Scooter hält was er verspricht
Der Scooter hält was er verspricht, egal welches Gelände er macht einfach super viel Spaß.
Sehr zu empfehlen.
12 de maio de 2026
Opinião espontânea
Discussti Their customer service is… They are failures and incapable of solving any problem.
Discussti Their customer service is absolutely awful. My experience with them was terrible. I bought an electric scooter for my son, and it started malfunctioning after he was two months old. I have a full year's warranty, but they keep trying to avoid fixing the problem. I don't recommend anyone deal with them.
1 de maio de 2026
Opinião espontânea
Resposta da iScooterGlobal.UK
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iScooter
Customer Care Division
Feels really well made and is super…
Feels really well made and is super easy to use. This iScooter scooter is light enough to carry but still feels tough for daily use. Good stuff.
9 de maio de 2026
Opinião espontânea
Schneller Lieferservice mit DHL
Schneller Lieferservice mit DHL. Wurde mir sogar Inden Keller gebracht.Ware sehr gut verpackt.Leicht aufzubauen.
8 de maio de 2026
Opinião espontânea
Absolutely horrendous
Absolutely horrendous. Zero customer service and your scooter will not last before an Error appears that you will not be able to fix. Terrible, terrible company. Steer very clear.
10 de maio de 2026
Opinião espontânea
Resposta da iScooterGlobal.UK
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iScooter
Customer Care Division
Decent i9 scooter for the price
Decent i9 scooter for the price. Taken it on a few long rides already and it holds up well. Carrying it around is easy and charging is no hassle at all.
3 de maio de 2026
Opinião espontânea
Awful company
Awful company. Scooter worked for 3 weeks but as it was over Christmas period I purchased scooter in advance. As when scooter broke it was out side their 30 days refund policy they are refusing to refund or replace the scooter. 5 months later it’s still not repaired. They keep sending replacement parts that I have to pay to have changed! Scooter still not working.
Avoid this company at all costs!
8 de maio de 2026
Opinião espontânea
Resposta da iScooterGlobal.UK
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iScooter
Customer Care Division
Got an iK1S children's scooter for my…
Got an iK1S children's scooter for my kid and it's been great. It is stable and easy for them to control which gives me peace of mind. most importantly they love it.
23 de abril de 2026
Opinião espontânea
Smoke screen.
In reply to your generic email. I have already provided this. This response you have given is to give the impression to all that reads is that you are doing something about the issue. Truth is I’ve had no response back from your company at all after several emails. No one to speak with on the phone. It’s pretty poor that the only way to communicate with you is through Trustpilot. If you really valued your customers then you would reply to their emails. Joke of a service.
6 de maio de 2026
Opinião espontânea
Resposta da iScooterGlobal.UK
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iScooter
Customer Care Division
Avoid – faulty products and exhausting aftersales process
I purchased 2 scooters from iscooter - Both scooters I purchased developed serious faults after a very short period of normal use. One had a clearly snapped internal wire; the other showed signs of overheating and is now completely dead.
Despite providing clear photographic evidence, I was repeatedly pushed to supply videos and carry out further “testing”, as though it’s the customer’s responsibility to diagnose manufacturing faults. It isn’t. I am not a technician, nor should I have to keep jumping through hoops when the faults are obvious and the products are clearly not fit for purpose.
Under UK consumer law, goods should be of satisfactory quality and fit for use. These weren’t. Rather than dealing with the issue professionally and efficiently, the process became drawn out, frustrating, and unnecessarily confrontational.
If you value your time, your patience, or your consumer rights, I’d strongly suggest looking elsewhere.
6 de maio de 2026
Opinião espontânea
Resposta da iScooterGlobal.UK
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iScooter
Customer Care Division
Truly awful customer service
Truly awful customer service, ordered from here as was told delivery time 2-3days i even checked that this was still case for northern ireland, assured it was. this was not the case, over one week later, no scooter, no one answering the phones, waited for over 30mins at one point to no avail. Email were auto-answered. Quite literally do no want this product anymore as i dont want this company to get a penny from me, i will return for full refund when it eventually arrives.
5 de maio de 2026
Opinião espontânea
Resposta da iScooterGlobal.UK
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iScooter
Customer Care Division
Omg you guys have to try the iX7Pro…
Omg you guys have to try the iX7Pro scooter!! It's literally so much fun to ride and the speed is just insane. I'm obsessed withit!
1 de maio de 2026
Opinião espontânea
I recently placed an order with this…
I recently placed an order with this company & have taken money .....I've tried contacting them & email & have no delivery info poor service & out of pocket at moment
5 de maio de 2026
Opinião espontânea
Resposta da iScooterGlobal.UK
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iScooter
Customer Care Division
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