I was super excited about getting a magazine subscription for my daughters birthday, the first magazine arrived 2 months after I had purchased and after I had emailed to ask what was happening. I then... Ver mais
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Leia as opiniões dos outros
Hannah was an absolute star. She pursued a problem until she resolved it for me. What an asset to the company.
Subscribe for Grandson I bought this subscription as a birthday present so have been waiting until he’d received a couple of Magazines before asking him is opinion of the content. He was impressed... Ver mais
Best price I could find for my magazine subscription. I'm not due to receive my first copy until November but as long as it all goes smoothly I would highly recommend to purchase your magazine subscri... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Save over 90% on magazine subscriptions. iSUBSCRiBE offers more magazines than anywhere else, officially endorsed by publishers with subscriptions including Time magazine, Red magazine, Saga magazine, Vogue magazine and OK! magazine
Informações de contacto
4,0
Bom
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good service
7 de junho de 2024
Wide variety of offers available
Subscriptions available in different lengths and price options. Easy to use website and choice of payment methods.
6 de junho de 2024
Not worth the hassle!
Short version - wouldn't bother!
I looked all over trustpilot to find a reputable company, and settled on isubscribe - well, I think all of the 5 star reviews must be out of date because I've had a pretty bad experience!
- Subscribed to what looked to be a 3 month subscription, thinking I'll see whether I like it before committing to a longer term one.
- Within minutes, in the t's and c's, I see that isubscribe state that all direct debit orders have a minimum term of 12 months! Not what I wanted.
- They have a 48 hour no commitment cancellation period, so I cancel immediately via e-mail. (There is no way to cancel via the website, you have to e-mail).
- No response for 1 day, so I tried ringing (their number isn't on their website, just googled it, always "line busy")
- Finally get a reply e-mail to say "your order has been cancelled and you won't be charged".
- Two days later the publisher (isubscribe is just the middle man) tries to set up the direct debit anyway. Blocked!
- Worst of all, when you do get the info from the actual publisher, there is no 12 month minimum contract!! This was just something outdated on the rather clunky isubscribe website. There was no need to cancel!
I wish I could have just gone direct to the publisher (David Hall) who actually have a customer service helpline as they seemed much more responsive!
3 de junho de 2024
Resposta da Isubscribe
Hello Angela
Thank you for your review and I am sorry for the poor experience you have had.
You emailed us to cancel your subscription on 3rd June and on 4th June this was actioned. The same day on 4th June we emailed David Hall publishing to advise them that you had indeed cancelled and we asked them not to set up your direct debit. I have emailed them again to provide feedback into why this was in the process of being set up.
We do not have a customer service line anymore (we are a very small team) but our response via email is very speedy, which is demonstrated by the reply you received the next day. We did have some tech issues a few days ago with our contact form but this was resolved.
Kind regards
Hannah
Please don’t be a scam!
Nothing received for nearly a month. Is that standard? Very upset little boy been waiting patiently for his 50 week subscription of beano. Easier to leave a review than get in touch as have to sign in and can’t remember password and automated password reset does not work. Have I been scammed… hope not!
9 de maio de 2024
Resposta da Isubscribe
Hello, thank you for your review.
Magazine subscriptions start with the next available new issue and the delivery timeframe for each magazine is stipulated when you order, in this case 4-6 weeks.
Your start date is 15th June issue, delivered around 12th June.
Should you have any further queries please do send us an email: support@isubscribe.co.uk
6 week wait for first magazine far to long
Ordered second week in May had any email to say the first delivery 23 June far to long to wait
10 de maio de 2024
Resposta da Isubscribe
Hello and thank you for your review.
Subscriptions start with the next available new issue.
This is a magazine that is sent from overseas and therefore does have a little longer lead time than most magazines. The delivery timeframe for the first issue, as stipulated on the magazine's product page when you order, is 8-10 weeks. Your first issue is due this month around 27th June.
Easy to order & excellent price
Easy to order & excellent price, especially when you also collect points towards another future purchase
1 de junho de 2024
Ordering was not difficult a…
Ordering was not difficult but I'm a bit disappointed I will have to wait so long for delivery
9 de maio de 2024
Resposta da Isubscribe
Thank you for your review. The magazine you subscribed to is published monthly. The order was placed late last week and this subscription will start with the May 2024 issue - it will be sent out tomorrow for you by 2nd class post.
Wasn't expecting the magazine to be…
Wasn't expecting the magazine to be quite so prompt! I'll enjoy the Plane and Pilot which is good for the precise authoritative advice on the piloting experience.
7 de maio de 2024
no mag i want refund or go fraud people…
no mag i want refund or go fraud people i have lear probs
6 de maio de 2024
Resposta da Isubscribe
Hello- the magazine you subscribed to is a digital magazine, not a physical magazine.
The instructions of how to access the digital subscription are in your confirmation email, however I have now refunded your order as requested.
It was simple enough to follow.
10 de abril de 2024
Where’s my Order ?
Where’s my Order ?, it’s still hasn’t arrived, not very good service
7 de abril de 2024
Resposta da Isubscribe
Hello Paul
Your subscription for a monthly magazine was ordered 7 days ago, the May issue has already been posted and is on it's way, if it does not arrive this week please let us know.
Please note that magazine publishers do usually stipulate a lead time for the first issue, which is shared with customers when an order is placed. The first receipt in this case is well in advance of that lead time.
Easy and quick
8 de abril de 2024
Start of subscription
The on line part of the process was great .
Still awaiting actual delivery to judge it that part of the process is as good
4 de abril de 2024
Should be rebranded !!!!!!
Should be rebranded to 'Let's Ring and Hang up Multiple Times a Day' rather catchy isn't it. After a week I have blocked the number. Morals not high on their business ethics
6 de abril de 2024
Opinião espontânea
Resposta da Isubscribe
Hi Shona,
isubscribe do not make any outbound calls unless this is to return a customer call. We are a very small team and in no way a call centre- was your experience perhaps with another company?
I have checked the email address you have given me and you are not an isubscribe customer I do not believe. May I ask what the number is that keeps calling you? Then I can verify that it is not our local 0207 number.
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