I'm delighted with the dresses I've had from Izabel, they are beautiful quality. The cut of the dresses is very flattering for normal women, I recieve lots of compliments when I wear them. The cust... Ver mais
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Leia as opiniões dos outros
I have dealt with this company Izabel London for a few years now abd I vefy pleased with the service I have received. The quality of the items are very good the price range is very affordable.I... Ver mais
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The dress I bought took a long time to arrive from China. And infuriantly it bears absolutely no relation to the original picture. I wrote to IL immediately I unpacked the parcel, asking for a return... Ver mais
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Absolutely love the wide selection of clothes I have purchased from Izabel London. Especially the wonderfull maxi dresses and the tops. Sizes are true and quality is exceptional. I very rarely return... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Izabel London, the home of affordable, effortless fashion for all women. We're a British brand founded to bring effortless affordable fashion to women everywhere. We believe that clothing should make you feel good which is why our collections feature versatile clothing designed to be worn again and again.
Informações de contacto
12-14 Chase Road, London, NW10 6EZ, London, Reino Unido
- info@izabel.com
- www.izabel.com
4,4
Excelente
836 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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I cant return items its frustrating!
22 de junho de 2026
Resposta da Izabel London
Hi Alma,
We are sorry to hear that you are finding difficulty with our returns service.
After checking with our team, we can confirm that you were assisted with a returns label via email. We kindly advise that you refer to this and contact us back should you have any further questions.
We're more than happy to help and reiterate our apologies for any inconvenience this may have caused.
Thank you
Kind regards,
Izabel London Team
Quick delivery & good quality & price
Quick delivery, good quality dress at a very reasonable price
22 de junho de 2026
Resposta da Izabel London
Hi Sharon,
Thank you so much for your feedback.
We're glad to hear that you are satisfied with our delivery, quality and pricing!
Your comments and support are much valued and we cannot wait for you next shop with us.
Thank you
Kind regards,
Izabel London Team
EXCELLENT SERVICE
Dresses arrived quickly and well packaged. Lovely dresses with super designs and well made.
Excellent service.
22 de junho de 2026
Resposta da Izabel London
Hi Rev,
Thank you so much for your kind feedback.
We’re thrilled to hear that you’re happy with the designs of our items and our delivery service!
We truly appreciate your continued support and look forward to welcoming you back soon.
Kind regards,
Izabel London Team
Great quality of clothes!
I've become a huge fan of Izabel! I've bought more than a dozen dresses over the last few months, and I've been consistently impressed with both the quality and the value.
The styles are beautiful, the fit is very consistent across different designs, and the prices are very reasonable. The dresses wash really well and hold their shape, so I know I'm investing in pieces I'll enjoy wearing for a long time.
The website is easy to navigate, ordering is quick and straightforward, and the returns process is simple and hassle-free. On the few occasions I've needed assistance, the customer service team has been friendly, helpful, and efficient.
Overall, I've had an excellent experience and wouldn't hesitate to recommend Izabel to anyone looking for stylish, affordable clothing with great quality and outstanding service.
30 de junho de 2026
Opinião espontânea
Resposta da Izabel London
Hi Aarati,
Thank you so much for your 5-star review!
We’re delighted to hear that you love the quality of our clothes and are satisfied with our customer service team.
Your feedback means a lot to us and we really appreciate your support and look forward to serving you again soon.
Thank you for shopping with us.
Kind regards,
Izabel London Team
Refund…
The issue was sorted the same day with a prompt reply to my emails.
Very supportive.
29 de junho de 2026
Opinião espontânea
Resposta da Izabel London
Hi Julie,
Thank you so much for your 5-star review.
Our customer service are always on hand to assist valuable customers just like you!
We are grateful for your support and always happy to help.
Thank you for choosing Izabel London.
Kind regards,
Izabel London Team
Beautiful dress arrived super quickly
Beautiful dress arrived super quickly. Already reasonably priced I got a further first time buyer discount. Took their advice and ordered a size smaller. The fabric and cut is gorgeous and it's even got pockets! Highly recommend if you want a relaxed comfy fit that has a bit of style.
18 de junho de 2026
Opinião espontânea
Resposta da Izabel London
Hi Karen,
Thank you for your kind feedback.
We’re delighted to hear that you’re happy with the quality and design of our clothing. It means a lot to us, and if there’s anything more we can do for you, we’re always here and happy to help.
Your continued support is appreciated and we look forward to welcoming you back soon.
Kind regards,
Izabel London Team
I bought a beautiful occasion dress…
I bought a beautiful occasion dress from Izabel and it was too big. I returned and bought a smaller size. The delivery, quality and service was excellent and the dress is absolutely perfect!!
8 de junho de 2026
Opinião espontânea
Resposta da Izabel London
Hi Les,
Thank you for your amazing review!
We are so glad to hear you are happy with our delivery service and quality of our products.
Your support means a lot to us, and we are grateful to have you as our valuable customer!
Thank you for being an Izabel Shopper.
Kind regards,
Izabel Team
Resposta da Izabel London
Hi John,
Thank you so much for your kind feedback.
We are pleased to hear that you are content with our delivery service and garments.
Thanks for choosing our brand and we can’t wait to welcome you back for more stylish finds.
Kind Regards,
Izabel London Team
Resposta da Izabel London
Hi Mary,
Thank you for your lovely feedback.
We are grateful to hear that you are happy with the quality of our items and the speed of our delivery service.
We can’t wait to bring you more stylish finds.
Thank you for being an Izabel Shopper.
Kind Regards,
Izabel London Team
Great helpful service and very good…
Great helpful service and very good quality. Highly recommend them. Dresses gorgeous.
27 de maio de 2026
Opinião espontânea
Resposta da Izabel London
Hi Trish,
Thank you so much for your 5-star review!
We're thrilled to hear that you are satisfied with our customer service and the quality of our items.
We really appreciate your support and look forward to serving you again soon.
Kind Regards,
Izabel London Team
Good Service/Lovely dress
I was impressed as the item I ordered arrived just before the stated date and the item was well packaged.
The dress I ordered was lovely and fitted perfectly. I will definitely be ordering from Izabel London again.
14 de maio de 2026
Opinião espontânea
Resposta da Izabel London
Hi Joan,
Thank you for your kind feedback.
We are glad to hear you are happy with our delivery service and packaging!
Your support means a lot to us, and we are grateful to have you as our valuable customer.
Thank you for shopping with Izabel!
Kind Regards,
Izabel London Team
Customer service was great
Customer service was great, i needed some help with something and it was dealt with in a proffesional manner without wasting any time. Im very satisfied and thank you for all yout help..
7 de maio de 2026
Opinião espontânea
Resposta da Izabel London
Hi Aysha,
Thank you for your amazing review!
It's great to know that our customer service team met your expectations and we appreciate you taking the time to share your experience.
Our team strive to provide the best possible service for customers.
We look forward to welcoming you back as a valued shopper.
Kind Regards,
Izabel London Team
Really helpful with my query
Really helpful with my query, fast service resolved in minutes
7 de maio de 2026
Opinião espontânea
Resposta da Izabel London
Hi Myra,
Thank you for your kind review.
We value and support customers just like you!
We are pleased that your query was resolved promptly.
Thank you for being an Izabel Shopper.
Kind Regards,
Izabel London Team
Excellent customer service from Izabel…
Excellent customer service from Izabel London -had a couple of queries regarding a returned item and response was quick precise and issue resolved promptly.
I’m delighted with the dress I kept too.
Would recommend due to the excellent customer service.
6 de maio de 2026
Opinião espontânea
Resposta da Izabel London
Hi Caroline,
We are so grateful for the time taken to write us a lovely review!
It makes us happy to know that our customer care team were there for you every step of the way and assisted you efficiently.
We look forward to your future orders with us.
Kind Regards,
Izabel London Team
It was easy and uncomplicated to order
It was easy and uncomplicated to order. I am pleased with the quality and value of the items.
21 de abril de 2026
Resposta da Izabel London
Hi Sarah,
Thank you for your kind review.
We are so grateful for your support and glad that our items have brought you satisfaction.
Looking forward to your next purchase with us!
Kind Regards,
Izabel London Team
Resposta da Izabel London
Hi Heather,
Thank you for your lovely feedback.
We are thrilled that you're happy with the service and products that we provide.
Thanks for choosing our brand and we can’t wait to welcome you back for more stylish finds.
Kind regards,
Izabel London Team
Excellent customer service
Sadly my purchase was not for me this time but the customer service is second to none so anyone ordering for the first time have no worries. Would definitely recommend.
2 de maio de 2026
Opinião espontânea
Resposta da Izabel London
Hi San,
Thank you for your lovely feedback.
We are sorry to hear that you were provided with the incorrect purchase however, we are pleased that our customer service team were able to assist you accordingly.
Your support is truly appreciated!
Thank you for being an Izabel Shopper.
Kind Regards,
Izabel London Team
Excellent Customer Service
My parcel did not arrive as expected so I contacted Customer Services to check-up on it and it arrived the next day. In the meantime though they sent a replacement just in case which was sent back. From the moment I contacted Customer Service the after-care was 1st class and second to none. I had constant emails and check-ups and the response to any query was answered very quickly. I recommend them highly. Absolutely brilliant service and I want to thank them very much for a speedy response. If I could give more than 5 stars I would. Thank you
20 de abril de 2026
Opinião espontânea
Resposta da Izabel London
Hi Mammos,
Thank you so much for your kind feedback.
We’re so glad to hear that you’re happy with our customer service team and that we were able to assist you promptly with your query.
We truly appreciate your continued support as a valued customer and look forward to welcoming you back soon.
Kind Regards,
Izabel London Team
I contacted customer care due to…
I contacted customer care due to returning an item from another store in with an item from Izabel. They were extremely helpful in locating the item and returning it to myself keeping me updated on progress.
I can’t fault the service provided. Thank you.
1 de maio de 2026
Opinião espontânea
Resposta da Izabel London
Hi Alison,
Thank you so much for your 5-star review!
We’re delighted to hear that you were satisfied with the service provided by our team.
Your feedback means a lot to us and we really appreciate your support. We look forward to serving you again soon.
Kind Regards,
Izabel London Team
Cropped barrel jeans
I ordered a pair of your cropped barrel jeans. I had very low expectations, as jeans never fit me well, I'm always in-between sizes, and I suspected the barrel shape would make me look huge. I tried on the jeans - my first order from Izabel London - and THEY FIT SO WELL AND LOOK FLATTERING. Also, I would like to add that there is no smell to the jeans, which I appreciate, as too many clothes ordered online these days arrive smelling of perfume or chemicals, which triggers my asthma. I'm so pleased to discover your website.
22 de abril de 2026
Opinião espontânea
Resposta da Izabel London
Hi Lucy,
Thank you for taking the time to write your lovely review!
We’re delighted to hear that you’re happy with the fit and quality of our clothing. We appreciate and value your support and look forward to welcoming you back soon.
Thank you for being an Izabel Shopper.
Kind Regards,
Izabel Care Team
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