Jardine Motors Group Opiniões 

I took my car to Jardine Land Rover in Wolverhampton for an MOT this morning. By 1:30 pm, I had not received any updates or the usual detailed MOT footage I received last year. Concerned, I visited the branch to check on my car's status.

Upon arrival, the customer service representative responsible for my car was not available. After a 20-minute wait, another staff member assisted me. She provided my paperwork, stating that no issues were found during the MOT. She suggested that the delay in receiving the footage might be due to the test just being completed and assured me I would receive it soon.
When I started the car, the screen appeared blurred. I was told this was unrelated to the MOT and was advised to reset the screen, which eventually resolved the issue.
Later, while preparing to drive out with my two young children, my wife noticed a damaged and hanging roof panel directly above one of our children's car seats. We were shocked and puzzled as this damage was not reported in the MOT. I suspect the damage occurred during the inspection or possibly while the car was being cleaned after the MOT.
Upon returning to Jardine Land Rover, the staff were dismissive and called the inspection lab, pretty insinuating that I was making false claims about the sunroof damage as , ‘’ they would not have touched the sunroof ‘’ and that was enough as explanation . It's troubling that the potentially dangerous condition of the sunroof wasn't reported in the MOT.
I'm disappointed by the lack of transparency and customer service from a reputable organisation like Jardine Land Rover. No one offered to investigate the incident, which I find concerning.
I requested a complaint form and was simply given the email address of their service manager .
I have now formally written to him to provide me with the MOT images, particularly the interior shots, as was done last year when the dashboard with the mileage was sent to me during the test process .

Great service

Very good communication from Alex, regarding the parts I ordered.
Parts were delivered as stated.

Many thanks

Miss sold finance. No answer to emails. Promises not fulfilled. . Only interested in selling not after care. Still waiting for the promised replacement part for over two months.

Went into Jardine BMW Bury St Edmunds today with the view of looking at an X1 phev to replace my 330e later in the year.
Myself and my son went into the showroom and there were 3 or 4 staff sitting in a glass office. At first they didn’t even look up and in our direction, when they did, we were completely blanked. We wandered about looking for the X1 for about 5 minutes and were still ignored. At this point we left without speaking to anyone!! i guess we do not fit your demographic of a BMW customer!!
So I now look forward to getting rid of the 330e and either Mercedes or Volvo will now get my order.
If I was the dealer principal, I would be absolutely ashamed and embarrassed that my staff’s lack of customer focus!!

I went into Audi Halesowen 2 or 3 times and each time the service I got was excellent. Yas and David were amazing each time (Chris also was really helpful when I briefly saw him too). Yas And David went out their way to get me the exact car and deal I wanted and I spoke to them numerous times on the phone so was happy with that, however what topped it off for me and why I eventually went with Halesowen Audi was the amazing service and attention to detail from both Yas and David. I couldn’t recommend any higher

Jardine supplied the parts, some genuine seat covers for my new Land Rover Disco Sport, at a great price and delivered without delay.

My Mercedes EClass estate developed a fault with the command system 2 years ago. Paid for a reboot twice then eventually told the system needed replacing. Paid £3,000 upfront and was told it would take 2 hours to fit. That was 7 weeks ago. System still not working as nobody there seems competent to download the software. Have spent hours on the phone.. left waiting to be connected to a senior engineer but fobbed off each time… the person I need to speak to has either picked up the wrong call or us in a meeting and will call back. Finally spoke to someone yesterday who told me they could refund my £3000 as it was not their problem! Am beyond frustrated. Disgusting customer service. Thought Mercedes valued their customers as have been led to believe they are a premium company.

Very poor service. No point in getting a vehicle service here when you'll get better service and better prices from an independent garage.

From start to finish a great experience purchasing a great car. Dealt with by kier Nutall very knowledgeable, helpful and informative throughout. Highly recommended company.

Jardine Motors Group Mercedes dealership is possibly the worst car sales I've ever had. Very nice when you are in the process of buying a car but if you have any issues after that they are rude, ignore you and don't call you back you won't be able to speak to the manager and have to deal with the salesman who won't return calls when they do they are rude and unhelpful. You will contact Jardine complaints because you'll get no joy from the dealership and they will also ignore you.

Excellent service.

Easy to select and order, response with information re shipment and item delivered promptly. All good.

they know my cars. They are so friendly and attentive.

Very poor service, reactive not proactive. This business is too big to care about individual customers. Had to chase them and start complaining to make them act. Unacceptable long waiting times for repairs, their departments don't talk to each other and then tell me that someone else has done something wrong. There's something very wrong with this business. Not professional, they will no doubt gloss over my complaint when they read this.

Just bought my second used Mercedes from ipswich merc, as usual brilliant customer service gave me a good price on my c class i traded in.Mark Bishop the sales rep was great. Will go back again when i want to change this car-Thankyou guys

Recently purchased a new car from the Aylesbury branch; Goril was professional, supportive, friendly, the list goes on. I’m over the moon with the new car and couldn’t be more impressed with the service received. Thank you so much

Ordered two Audi branded number plate holders. Items arrived quickly and well packaged. Particularly pleased not to have to pay for postage which made purchase decision easy for these reasonably priced, good quality items

Expectations shattered, time wasted, and patience tested – my Audi's MOT appointment at Jardine Audi Milton Keynes turned into a day-long ordeal. The clock struck 8:30 AM, the scheduled time for my car's check-up, but as hours ticked by, my hopes dwindled. After a frustrating 4-hour wait, I approached the reception for an update, only to learn that my car hadn't even been glanced at! The promised 5 PM completion time felt like a cruel joke, considering the morning appointment. My day derailed, plans disrupted, and hunger gnawing, we found ourselves stranded without lunch even my wife’s missed her doctor appointment which was very important for us because it’s was related to our family planning . Despite our pleas for urgency falling on deaf ears, the staff's indifference and neglect left a bitter taste. Jardine Audi's customer service hit rock bottom, a cautionary tale of shattered expectations and unwavering disappointment. Avoid this pitfall of poor service at all costs – a tale of woe that should never be experienced.