(Now Stratstone Select in Bracknell). From the minute you walk in, you know this is a highly professional, grown-up modern dealership. Spotlessly clean, polite and professional staff and high calibre... Ver mais
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Leia as opiniões dos outros
Friendly welcome, coffee supplied, complimentary view of underside of vehicle, broken exhaust clamp, oil around sump, side repeater cracked, but overall a clean and tidy car. Loan car given. Phone... Ver mais
A empresa respondeu
Very poor service, reactive not proactive. This business is too big to care about individual customers. Had to chase them and start complaining to make them act. Unacceptable long waiting times for re... Ver mais
A empresa respondeu
Myself, my partner, our 10 month old and our dog were stuck 2hrs from home with a flat tyre, and none of the half a dozen tyre retailers in Shrewsbury had our size in stock. After being stranded for 4... Ver mais
A empresa respondeu
Informações sobre a empresa
- Concessionário auto
- Concessionário Audi
- Loja de mecânica automóvel
- Concessionário BMW
- Mecânica automóvel
- Concessionário Mercedes Benz
Sobre Jardine Motors Group
Escrito pela empresa
Get The Assistance And Support You Need
Whether you had a great experience with us, or perhaps something wasn’t quite right, we want to hear about it.
We Are Here to Help
Please do not hesitate to contact our Customer Service team directly at:
customerservices@jardinemotors.co.uk
or give us a call on 0800 0125 434
If you have any questions or concerns about our service level. We are confident that we will be able to help.
About Us
Jardine Motors Group represents 14 of the world’s most renowned car brands across more than 50 locations in the UK and employs over 2,700 colleagues. Our mission to be ‘the best motor retailer as judged by you’ lies at the heart of the business as we strive to deliver exceptional customer experiences.
New & Used Cars
The Jardine Motors portfolio comprises a range of luxury brands with dealerships located all over the country. We will offer all the information you need to support you with your vehicle purchase, including part-exchange quotes, finance options, and a virtual tour around your chosen vehicle. Our knowledgeable sales team will be on hand to support you every step of the way – from your initial inquiry to handing over your keys and beyond.
Servicing & Parts
Every Jardine Motors location is equipped with state-of-the-art diagnostic and repair equipment, ensuring that we can pinpoint any potential issues with your model.
When you return to any of our dealerships with your vehicle, we'll offer you a complimentary vehicle health check.
Informações de contacto
3,2
Aceitável
1 mil opiniões
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Worst customer service
On the back of my previous review, I have continued to chase for the outstanding amount of £365 they owe me. It’s been 6 weeks and neither Audi or Jardine Motors have been remotely helpful.
I’ve raised a complaint with Jardine Motors. It’s been almost a month and I’ve not even had an acknowledgement.
I’ve chased Audi several times and I’m absolutely sick of hearing ‘we’ll call you back’ and then hearing nothing further. Callum Sergent is by far the worst. I’ve never come across somebody as ignorant in my life. He ignores every single email we send, doesn’t do what he say he will and is the epitome of a typical salesman who doesn’t care once he’s been paid his commission.
I cannot recommend against using either Warrington Audi or Jardine Motors enough!!!
22 de fevereiro de 2024
Opinião espontânea
Resposta da Jardine Motors Group
Hi Melanie,
Naturally, we are sorry to learn of the experience you have described. Your concerns have been escalated to the senior management team and as such, we have requested for contact to be made with you at the earliest opportunity in this respect.
Kind regards,
Jardine Motors Group.
AVOID Southend Branch!!!
AVOID Southend Branch!!!!
Don’t waste your time and money there, they don’t even know what they doing, I have a written email about my car Check for £75 and it’s been booked by
Southend Branch.
I was talking to bit old fellow there on helpdesk he was very helpful and guided me and said I need electric car service every 25000 or 1 year whichever comes first while I was talking the other guy came and said you need electric service after 19000 miles.
THEY LITERALLY DONT KNOW WHAT
THEY DOING!!! Wasting time.
I made sure on the day before I went t
Here if it’s £75? Which the guy confirmed YES!!!
I end up paying £200 for ELECTRIC car service.
Total waste of Time.
21 de março de 2024
Opinião espontânea
Resposta da Jardine Motors Group
Good morning, Mr Syed Aaleyan Gillani,
Thank you kindly for taking the time to review our business and for sharing your feedback with us on Trustpilot. As a reputable business, here at Jardine/LithiaUK Motors we take all matters relating to customer satisfaction very seriously and as such, we are naturally disappointed to read that your recent visit to our team at Mercedes Benz of Southend has not been a positive one.
From what you have described, we acknowledge, recognise, and accept your frustrations where there has been some confusion in respect to the routine maintenance of your fully Electric Mercedes Benz. Our Manufacturer, Mercedes require that all vehicles follow a scheduled Annual routine maintenance workshop visit. Where traditional combustion engines follow a yearly A/B servicing routine, EV models require an interim Service in their 1st year and a Routine Service in the 2nd year. On investigation, you have been quoted for the interim visit at £75 which is not a full service. We are sorry where any of our team have not comprehensively explained this to you at the point of booking your appointment. Each Mercedes Benz Model has a prescribed servicing schedule and will differ on annual mileage. This is not uncommon in the motor industry, nevertheless, we are sorry for any confusion that has been caused as a result of your appointment. Should you wish to speak to any of our Customer Services Team in respect to this specific visit, or indeed on any other matter relating to customer satisfaction, please feel free to get in touch with us. Our Customer Services team are available to you on our freephone helpline 0800 0125050 or email address customerservices@jardinemotors.co.uk.
Once again, thank you for your feedback. It helps us to understand where we need to improve as a business.
Michael – Customer Experience Manager.
Professional garage I would recommend…
Professional garage I would recommend to anyone considering buying a car. 1st class service.
25 de março de 2024
Opinião espontânea
Resposta da Jardine Motors Group
Hello Mrs. O'Hara,
Thank you for your feedback regarding your experience at our dealership. We are glad to hear that you found our services to be professional and first class.
Kind regards,
Jardine Motors Group.
I recently purchased a Range Rover…
I recently purchased a Range Rover Velar 22/3/24 (less than 3 weeks ago) from Jardine land rover Birmingham North. From the pick-up have had nothing but problems with it. The first problem was the infotainment system didn't work. 2 days later the engine coolant light was saying it was low but wasn't. It took until the 4th April for them to give me an appointment after which they said they hadn't got the part needed (they also washed it) while driving back from the showroom another sensor light came on saying the tow bar was loose and not to tow. Then on the 7th April i tried to get into the car and discovered the door locks have stopped working Eventually i managed to get in through the passenger door but found i still couldn't get out again. The car started immediately so the battery wasn't flat i also discovered the tailgate would unlock but had to be lifted manually i called landrover assist to get me out. The door locks worked perfectly for the rest of the day but the next day when i tried to get in i had the same problem again. This time the door mirrors didn't come out either I've been back to the dealership 8th April to be told they would call me later in the day they didn't call. The next day i received a call booking an appointment for the 11th April they also told me i had to bring the car to them which is a bit difficult as i can't get in it. I had also booked a courtesy car. 11th April arrived and at 7.50am they called and left a message to say they haven't got a courtesy car for me by which time I'd arranged to have a breakdown pick-up take the car to them. So far the customer service has been absolutely shocking. I do not recommend this dealership at all. At the time of writing this review my car is under 3 weeks old and has done 259 miles and been back to the dealership 3 times
11 de abril de 2024
Opinião espontânea
Resposta da Jardine Motors Group
Hi Trevor,
We sincerely apologise for your negative experience with our dealership. Our goal is to provide exceptional service to every customer. Please contact us directly so we can address this issue at marketing@jardinejlr.co.uk as soon as possible so that we can further discuss your situation and try to come up with a satisfactory resolution.
Thanks for bringing this to our attention, and we appreciate the opportunity to make things right.
Kind regards,
Jardine Motors Group.
Poor customer service
We had a few cars from Milton Keynes Audi, the last was a q4, everything went wrong from there, the advertised range is no where near what you get, I understand there will be less in the winter but not 217 full charge to 130miles in winter, a complaint has been open since mid January, they said the buy back team were involved to take the car back but that’s a month ago and now no communication from the centre, Audi customer services do respond and are shocked themselves, we was even going to have another car from them but due to the unbelievable lack of communication and customer care we have had to get a car elsewhere and now have the q4 just sitting there, we was having to hire cars regularly due to the misold range of the q4. Will never use this centre again for a car purchase, they are all happy when your buying the car and get you out the door but a complaint that’s nearly 4 months old is not acceptable in any industry, the motor ombudsman are now involved and totally on our side.
11 de janeiro de 2024
Opinião espontânea
Resposta da Jardine Motors Group
Hi, We are sorry to hear that your recent experience fell short of your expectations, and we would like to apologise for any inconvenience caused. I would like the opportunity to discuss this further with you. Please could you call me at your convenience on 01908 308200. Kind regards, Carl Thompson (Head of Business)
Resposta da Jardine Motors Group
Hello Bob,
Thank you for your feedback regarding our product stores. We are glad to hear that you found our services to be delivered in a timely manner and of priced accordingly.
Kind regards,
Jardine Motors Group.
Excellent service
Excellent service, from driver pick-up of car to drop-off. Karl & Lisa were great in communications and making sure that everything was booked and went to plan. My request to not wash the car was respected and the car was delivered back on time. Sanjay (the technician who carried out the service) was also excellent and produced a very clear health check video showing the state of the mechanical items under the car. My only disappointment was that Aston Martin Sevenoaks could not carry out a wheel alignment that I requested, as their machine was broken.
13 de março de 2024
Opinião espontânea
Resposta da Jardine Motors Group
Hello G Johnson,
Thanks for your feedback about your positive second purchase experience with Karl, Lisa and our team at Aston Martin Sevenoaks. It is great to hear that our team provided you with an efficient and great experience throughout. We look forward to welcoming you back in the near future.
Kind regards,
Jardine Motors Group.
It came within a couple of days of…
It came within a couple of days of ordering good product
26 de março de 2024
Resposta da Jardine Motors Group
Hello Kim,
Thank you for your feedback regarding our product stores. We are thrilled to hear that you found our services to be quick and of good quality.
Kind regards,
Jardine Motors Group.
Resposta da Jardine Motors Group
Hello,
Thank you for your feedback on our product stores. We are thrilled to hear that you found our services to be quick and excellent.
Kind regards,
Jardine Motors Group.
Yearly poor service
Bad service as usual no call topics car up, had to remind them again to wash the car for the second year, and was left standing at the customer service desk while the girls seems to be having a lovely chat between themselves and had seen me walk in , go somewhere else who appreciate your money
11 de março de 2024
Opinião espontânea
Resposta da Jardine Motors Group
Hello Helen,
We are sorry to hear about your experience with our dealership.
We would like to address your concerns and work towards a resolution. Please reach out to us at customerservices@jardinemotors.co.uk at your earliest convenience so we can further discuss your situation and try to find a satisfactory solution.
Sincerely,
Jardine Motor Group.
Jardines Bracknell — A great place to buy a car Ask for Mark Wicks
This is my second purchase from Jardines at Bracknell. Both sales were dealt with by Mark Wicks. I can say that Mark on both occasions was excellent and made us feel at home, provided refreshments, took us on test drives and went out of his way to get the cars to us as quick as he possibly could. He is very passionate about selling cars which shines through. He is a credit to the team.
28 de março de 2024
Opinião espontânea
Resposta da Jardine Motors Group
Hello Alan,
Thanks for your feedback about your positive second purchase experience with Mark and our team at Jardine Select Bracknell. It is great to hear that our team provided you with an efficient and great experience throughout. We look forward to welcoming you back in the near future.
Kind regards,
Jardine Motors Group.
Prompt Postage and Excellent Quality.
I ordered a genuine Audi rear number plate holder online which was offered at a great price. Easy to deal with, posted promptly and well packaged.
28 de março de 2024
Resposta da Jardine Motors Group
Hello Craig,
Thank you for your feedback regarding our product stores. We are thrilled to hear that our services were quick and excellent.
Kind regards,
Jardine Motors Group.
DISGUSTING CUSTOMER SERVICE/AFTER…
DISGUSTING CUSTOMER SERVICE/AFTER SALES!
This post is to make everyone aware of the shocking and unacceptable service my father has received from Mercedes-Benz of Ipswich and Mercedes-Benz UK
They sold him a £95k S Class in 2022. It has had battery issues from the start but not diagnosed for months, several other factors blamed! When it was finally accepted as an issue in October 2023, he was told the part was unavailable anywhere in the UK or Germany! We still do not have a date for the part being supplied! I am not sure why they cannot take the part off the production line or from a car they may have in stock????
Mercedes-Benz UK have fobbed me off to Mercedes-Benz of Ipswich who have basically washed their hands of the whole thing! Disgusting behaviour! Avoiding phone calls, not replying to emails!
Happy to take his cash for the car but not interested in the after sales service!
He has been given various cars to use, the latest being an A class, not exactly an equivalent vehicle to the £90k S Class that is currently depreciating in the dealership and has been there for 6 months!
There are lots of Mercedes dealerships which may support you better but I would avoid Ipswich at all cost!
He has had 9 brand new Mercedes in his life and this will be the last!
Mercedes-Benz UK you have failed miserably with your customer care considering it is down to you to supply your dealerships with parts for a car that is well within warranty!!!!! You should be ashamed!
1 de março de 2024
Opinião espontânea
Resposta da Jardine Motors Group
Good Morning, Katie.
Thank you for taking the time to provide us with a Trustpilot review and for rating our business. As a reputable business, here at Jardine/Lithiauk Motors, we take all matters relating to customer satisfaction very seriously, and as such, we welcome the opportunity to fully review your concerns raised to us. We understand that your disappointment has prompted your feedback across several social media channels. It is imperative that we demonstrate our commitment to addressing the concerns you have raised to us and respond with our findings. Having taken the time to fully investigate your feedback on behalf of your Father's Mercedes Benz S Class, we recognise, understand, and fully accept your frustrations where this Mercedes has suffered a mechanical issue post sale and now requires a part to provide a full repair, which is currently unavailable in both the UK & Germany and has therefore been placed on back order. Naturally, we would never want your father to be in this position, and where we have retailed this Mercedes, we have continued to work in collaboration with Mercedes Benz UK customer services & MB Parts to address these issues. Where this Mercedes is currently in the care of another approved retailer at Mercedes Benz of Bury St Edmunds, where initial battery issues and concerns were raised. MB of Bury St Edmunds investigated these and advised first stage repairs to recharge the battery, recommend a trickle charger and then replaced the battery. Where this did not correct the issue, further diagnostics indicated an ignition fault and the part placed on order. Respectfully, despite not having this Mercedes in our direct care in our workshop, we have never stooped supporting in the background to help in any way that we can. We recognise that Mercedes Benz of Bury St Edmunds have provided a loan vehicle to minimise the inconvenience to your father, and this does not compare to driving your own S Class, however our Loan Car fleet does not currently offer an S class as an option to provide to our customers. We are unable to comment on the communication with Mercedes Benz of Bury St Edmunds where your S Class is awaiting repairs and who are managing this for you. Our General Manager at Mercedes Benz of Ipswich has continued to support with any information requested of us, however as we are not presently repairing your Mercedes, your direct contact will be with MB of Bury St Edmunds. As a credible business, our intentions are always one of support for our customers and we are sorry that you feel our team at Mercedes Benz of Ipswich have not demonstrated nor provided this where the vehicle has not returned to us post Sale. We never underestimate the inconvenience such repairs will have on you as our customer, and we recognise your reasons for your disappointment in our Brand. As Jardine Motors, we continue to be available to you at Mercedes Benz of Ipswich and trust that your father will have his Mercedes S Class fully repaired by MB of Bury St Edmunds in due course. Thank you again for your feedback, we are sorry you had reason to be upset with our Team at MB of Ipswich.
Resposta da Jardine Motors Group
Hello Susan,
Thank you for your feedback regarding our stores. We are thrilled to hear that our services were quick and excellent.
Kind regards,
Jardine Motors Group.
The staff at Jardine are very helpful…
The staff at Jardine are very helpful and polite when you contact them. My service advisor keeps me updated on progress and goes the extra mile to be helpful.
7 de março de 2024
Opinião espontânea
Resposta da Jardine Motors Group
Hello Alan,
Thanks for your feedback about your positive service experience with our team at the dealership. It is great to hear that our team provided you with efficient and great service throughout. We look forward to welcoming you back in the near future.
Kind regards,
Jardine Motors Group.
Poor dealer experience
Impossible to connect Jardine's via the telephone - all calls are diverted to a call centre and when call backs are promised they are not delivered
Had to wait 3 months for an appointment
Customer services adviser incredibly rude - continued to talk over me, not listen to issues, passively aggressive and hung up on me mid sentence (his not mine).
Fix completed but had to call Land Rover assist 2 days after as problem re-presented itself.
20 de março de 2024
Opinião espontânea
Resposta da Jardine Motors Group
Hello Joe,
We are sorry to hear about your experience with our dealership.
We would like to address your concerns and work towards a resolution. Please reach out to us at customerservices@jardinemotors.co.uk at your earliest convenience so we can further discuss your situation and try to find a satisfactory solution.
Sincerely,
Jardine Motor Group.
Over and above
Myself, my partner, our 10 month old and our dog were stuck 2hrs from home with a flat tyre, and none of the half a dozen tyre retailers in Shrewsbury had our size in stock. After being stranded for 4hrs, we found that Audi had a single tyre in our size and they were able to fit us in immediately. They had the tyre changed within half hour, and on top of the standard range of refreshments that were offered to us they helped make up a bottle for our son, and gave our dog some water. Incredible service, and more importantly meant we were able to make our way home without the assistance of a recovery truck!
18 de março de 2024
Opinião espontânea
Resposta da Jardine Motors Group
Hello,
Thanks for your feedback about your positive service experience with our team at Shrewsbury Audi. It is great to hear that our team provided you with efficient and great service throughout. We look forward to welcoming you back in the near future.
Kind regards,
Jardine Motors Group.
Resposta da Jardine Motors Group
Hello,
Thank you for your feedback regarding our stores. We are thrilled to hear that our services were quick and excellent.
Kind regards,
Jardine Motors Group.
I have just purchased my third Audi…
I have just purchased my third Audi from Audi Tamworth. As a family we have had 10 cars off them. No complaints with any of them. From stepping through the doors to driving out my new car, I can honestly say it’s the best experience I have had (I’ve been driving 50 years). I’m not a lover of pushy sales people, and we have found a superb salesman in Les Scott. He takes time to listen to what you need/want, his after sales is exceptional. Cannot recommend Audi Tamworth and Les Scott highly enough.
27 de março de 2024
Opinião espontânea
Resposta da Jardine Motors Group
Hello Lesley,
Thanks for your feedback about your positive service experience with Les and our team at Tamworth Audi. It is great to hear that our team provided you with efficient and great communication throughout. We look forward to welcoming you back in the near future.
Kind regards,
Jardine Motors Group.
Excellent service from start to finish,
21 de março de 2024
Resposta da Jardine Motors Group
Hello Steve,
Thanks for your feedback about our product stores. It is great to hear that our services were excellent throughout.
Kind regards,
Jardine Motors Group.
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