Jewel-Osco Opiniões 35

Jewel Osco app not user friendly. Too confusing to find sale item and ensure it is in the basket.
Also, seniors and people with disabilities have a difficult time with the app. As a result, these folks inadvertently pay more.
Also, their policy of bulk purchases, ie buy 3 to get the best price, is discriminatory in that less affluent people cannot afford to spend the extra needed to buy in bulk.

Full of false advertising tricky sales adds. Multiple sale items placed in the wrong place to trick customers to buy the non sale higher priced items. The sales in the fish department are not the sales they represent on the signs its a vague trick false advertising. The employees dont care they brush it off when brought to their attention. Its been this way the past year. My family and I are done with this store. Their not reputable taking advantage of customers.

Wooddale il Jewel has changed owners and the changes they have made are terrible.
The change the new owners seem to be OK with is shelving products that are expired. In my case it was Breakstone sour cream. Twice I have been disappointed that every container, several dozen, were expired by days. Speaking up and pointing it to the staff has not changed the store's new Bad practice.

Jewel Osco, especially the S Canal location in Chicago, does not deliver all the items you order and pay for. They then pocket the money, deny refunds, and blame us as customers. Frank is one of the worst store managers I have ever worked with.

Store at 61st and Cottage Grove in Chicago. Manager that usually at customer service counter, she is very rude and inconsiderate. She doesn't greet us with a good demeanor she angry all the time. I was waiting to receive a money order and she just ignored everyone in line and had us waiting and i just threw up my hands and left, several others as eell. I dont know wby Jewels hire rude employees and then promote them to manager. Horrible customer service at this Woodlawn store

Kaylee that works at the bakery and her boyfriend I sat down on the bench as I was waiting for my ride she stand her kept laughing like week ago it makes me not want to go to jewelosco I don’t appreciate her laughing at me just because she thinks it’s funny laughing very awkward and uncomfortable her and her Boyfriend stood there and laugh at me. I feel like I don’t wanna go there I been value customer I been going there for years and I think it’s unprofessional what they do to make a person feel uncomfortable and I feel like I don’t want to go I just go to mejiers or Walmart and drive thru to just to pick up meds Kaylee that works in the bakery just because she don’t like me or my daughter jewels don’t me she shouldnt do it that to me I don’t want to go back now ☹️😢🥺 I don’t remember the date but it wasn’t long ago need to teach your employees just they see someone they don’t like them don’t laugh at them made me feel uncomfortable and wanted it cry

I did my normal delivery order and i was charged twice on my visa and they won't remove it
This has never happened before and I will never order again
When I called there I said my purchase was 6. and you charged my visa 23. and it's still on there.
The man I spoke with was very rude and was raising his voice at me.
Now I see why your reviews are terrible

Missed items, expired rotting produce, high prices, deliveries that never show, terrible customer service. That's what you need to know. I've had a membership for over a year and will not be renewing.

The app is horrible. If you don’t clip the coupon prices are high. It takes a ridiculous amount of time to find the couponed items. Sometimes impossible even for store employees. The last thing I want to do on my way home from work get frustrated trying to pick up dinner. I will not be shopping a Jewel until the prices listed are same at the checkout without the arduous app!

I travel between three different Jewel stores. The app is absolutely horrendous. And you’re forced to use it because the prices are out of sight if you don’t. However the app never works when you’re in the store there’s always an outage you can’t connect to the store Wi-Fi. There’s service issues. I have to put all my Products that can be coupon in the top of the basket and then before check out I stand by the window and clip all my coupons. Why can’t it be like Target. The Target app you put in your phone number and they give you the sale prices upon check out. Best app ever. This clipping coupons is absolutely horrible. And I feel bad for anyone who doesn’t have a strong sense of tech knowledge. They don’t get the sale prices. Jewel is a scam

10090 Hwy 47 Huntley il
Very good experience at 10 pm
Two gorgeous ladies helped me with my
coupons, yes, I said coupons.

YOUR CLIPPING POLICY IS JUST PLAIN STUPID ANY YOU ARE RIPPING OFF SENIORS THAT DON'T KNOW HOW TO USE IT AND THEN THEY WIND UP PAYING THE FULL PRICE. I GO TO TONY'S NOW WERE IF SOMETHING IS ON SALE, YOU GET THE SALE PRICE RIGHT AT THE COUNTER AND THERE IS NO CLIPPING ON THE PHONE. PLEASE GET RID OF THIS PRACTICE BECAUSE YOU ARE SCREWING YOUR CUSTOMERS. I WAS TRYING TO GET THE COUPON FOR CHERRIES AND AN EMPLOYEE WORKED ON MY PHONE FOR 15 MINUTES AND COULDN'T GET IT TO WORK.

Why? Are you at the Naperville 75th street store, NOT using bags for grocery pick-up? The people bring my order to the take care and are very nice. But who decided that this store will no longer sack my purchases. The last two times, they just laid the food in the trunk. Why no bags? It's a very stupid idea. When winter comes, are your employees going to continue this practice? Are they going to stand at the trunk moving product piece by piece in sub-zero weather?

What a stupid cheap idea. For what I pay for groceries, a plastic bag isn't too much to ask? From my friends, who shop at other Jewels, they don't have to deal with such nonsense. Who at the Naperville 75th street made this decision? I have a variety of grocery stores where I can pick-up or have delivery. Are you going to stack groceries on my porch regardless of the weather?

My little cousin and friend were here and this Middle-age lady came up to us and told my little cousin to get out of the cart because she’s going to tip it over my little cousin is only six years old. She’s very tall and a little bit overweight and she was fat shaming her she, she started crying and the lady kicked us out. The lady was obese gray hair. But after the situation happened, this young man with brown hair , and a ponytail, reassured that this was not the first time for us to not feel bad about it and she just gets really mad over really tiny things that should not even be allowed. Thisis the meanest employee I have ever met in my whole 30 years of life.

Every time I go for sale items there's nothing! Went again this morning first day of sale to get turkey breast was told they should be in tomorrow. Still have a rain check from weeks ago for the same thing. You can't get down most isles because of stocking.seriously some employees are helpful but most roll their eyes at you & are just ignorant & rude!!!

This is the second time buying baby yogurt and finding out it’s expired when I got home, I have seen baby food pouches that have expired on their shelves in the Chicago Heights location and the homewood location and have reported it each time to their staff but when it comes to baby food people check the expiration date before you buy

Since October 2022 I have filled my prescriptions at the Jewel-Osco pharmacy in Danada Square West. The service I've gotten there is simply outstanding. They have gone out of their way to find the lowest prices for me after comparing my prescription drug plan costs with other options that were available. They work to save me money. In particular, one pharmacy manager, Kristine Perry, was terrific in getting me the lowest price to pay on my prescriptions. Janice, one of the clerks, is always very helpful. In January 2024, Hardik Patel (the pharmacist in charge on the day that I went in) was very, very helpful in explaining to me the reasons behind the problems with my prescription refill schedule . He's very knowledgeable, very helpful, and gave me options to resolve my problem.  Currently, I live about 40 miles away from Danada Square. It's a hike. I keep going to that pharmacy because the staff there is phenomenal.

Only giving two star cause they refund quickly with no issues. My complaint is I LITERALLY am missing 1/2 my order a large percentage of the time not that “out of stock” but said delivered and not delivered! Out of stock is very frequent but I can get over that. But, now I have to order again give tip ( cause usually not delivers problem) and hope it’s right … no I will go somewhere else for delivery.

Shop at 75th and Jane ave. At Woodridge today, the checker name Kristina said she could not bag my purchase due to her arms were killing her. Is this the of customer service that the company is doing now, that was the only message she said to me that her arms was killing her, then she should just go home if she is not capable of doing her job, very disappointed shopper, if this is the kind of attitude the cashier have , I don’t need that kind of service, but she did have time to talk to the customer before me about getting a perm for her hair, wow good for her !

I placed an order for groceries with Jewel 3 weeks ago, but unfortunately, my experience was far from satisfactory. Despite being charged over $113, my items never arrived. When I checked the status, I was informed that the address was supposedly incorrect, resulting in the items being sent back.
Even though I made many orders before and they
ALL arrived except this one! Upon contacting Jewel, I was assured that a refund would be processed within 5 to 7 business days. However, weeks have passed, and I'm still waiting for the reimbursement.
Despite reaching out to customer service multiple times, speaking with different representatives each day, the issue remains unresolved. The lack of accountability and failure to fulfill their promise has left me incredibly frustrated and disappointed with Jewel's grocery delivery service. I urge others to beware of similar issues and reconsider using their services until they address these significant shortcomings. I am still calling everyday for my refund!!!!