Ordered some cigars for my brother as it was his birthday - he was very happy - and commented they even included long length matches - fast service too
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First class service by Keira who also kindly ensured that my husband’s birthday present arrived beautifully gift wrapped. A pleasure to deal with this company - everyone was so helpful and courteou... Ver mais
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the best online purchase experience first time purchase in JJ Fox, sadly there were not much choice of cigar I can buy, but all documents prepared with extremely fast delivery. Awesome!
A empresa respondeu
use to deal with another cigar provider that did not really care but really enjoyed the all experience with James J. Fox Cigards
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Informações sobre a empresa
Sobre James J. Fox Cigars
Escrito pela empresa
James J. Fox boasts an extensive and curated collection of premium cigars, ensuring customers have access to some of the world's best tobacco products. Offering the largest selection of Cuban brands such as Cohiba, Bolivar, Montecristo and Partagas, as well as cigars from the Dominican Republic, Honduras and Nicaragua, our range will delight aficionados around the world.
With a history dating back over 235, James J. Fox has built a strong reputation for quality, reliability and authenticity in the tobacco industry. We are dedicated to providing excellent customer service, with responsive support to address inquiries and concerns promptly, offering a secure online shopping environment for hassle-free transactions.
www.jjfox.co.uk is a trusted online destination for those seeking premium tobacco products, humidors, cigar cases, lighters and cigar cutters. With a commitment to quality, a rich history, and a diverse selection, we cater to the discerning tastes of tobacco enthusiasts.
Visit our website contact usInformações de contacto
19 St. James's Street, SW1A 1ES, London, Reino Unido
- Freddie@jjfox.co.uk
- www.jjfox.co.uk
4,8
Excelente
593 opiniões
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I had a very uncomfortable experience…
I had a very uncomfortable experience at the James J. Fox shop ( St James’s.)The staff member I spoke to came across as very arrogant and judgmental and made me feel uncomfortable, particularly in front of other customers. I felt embarrassed and unwelcome rather than treated with respect.
I appreciate that staff may have different ways of dealing with customers, but the way I was spoken to left a very negative impression.
Because of this poor level of service, I will no longer shop at James J. Fox.
14 de agosto de 2026
Opinião espontânea
Resposta da James J. Fox Cigars
Dear Wojciech Kazmierkiewicz,
Thank you for taking the time to review is here at James J. Fox.
Firstly, please allow me to express our sincerest apologies to you for your recent experience with us.
Here at James J. Fox we pride ourselves in our exceptional customer service and dedication to our clients, so when an incident like this occurs we of course do everything in our power to rebuild your trust in us.
So that I can ascertain exactly what occurred, and identify the team member who served you, would you kindly contact me at keira.kyriacou@jjfox.co.uk, and I can work towards a solution for you.
I look forward to hearing from you very soon.
Kind regards,
Keira
Resposta da James J. Fox Cigars
Dear Aled Powell,
Thank you for taking the time to review us at James J. Fox.
We're delighted that we met your expectations, and look forward to welcoming you back again very soon.
Kind regards,
Keira
Resposta da James J. Fox Cigars
Dear Joel von Thrum,
Thank you for taking the time to review us at James J. Fox.
We are proud to offer a great selection of cigars, and really appreciate your feedback on our customer service.
We look forward to welcoming you back again very soon.
Kind regards,
Keira
First time - very happy brother
Ordered some cigars for my brother as it was his birthday - he was very happy - and commented they even included long length matches - fast service too
12 de agosto de 2026
Resposta da James J. Fox Cigars
Dear Sateesh Batas,
Thank you for taking the time to review us at James J. Fox.
We are delighted to read that your brothers birthday gift was well received. We take great pride in our speed of service and we're pleased that we hit the mark with your gift.
Kind regards,
Keira
always a great experience buying from…
always a great experience buying from JJ Fox
2 de agosto de 2026
Resposta da James J. Fox Cigars
Dear Neil Saunders,
Thank you for taking the time to review us at James J. Fox.
It's a pleasure to have you as a customer, and we truly appreciate your loyalty to James J. Fox.
Kind regards,
Keira
Great company
use to deal with another cigar provider that did not really care but really enjoyed the all experience with James J. Fox Cigards
31 de julho de 2026
Resposta da James J. Fox Cigars
Dear Olivier Delaunoy,
Thank you for taking the time to review us at James J. Fox.
We really appreciate you putting your trust in us after having poor service elsewhere. We do pride ourselves in the care and attention we take in selecting and packaging cigars, and we hope to welcome you back again soon.
Kind regards,
Keira
Quick and efficient
Ordered online - delivered in good condition and as promised
31 de julho de 2026
Resposta da James J. Fox Cigars
Dear T Phillips,
Thank you for taking the time to review us at James J. Fox.
We very much appreciate your five star review. We take great pride in our speed of service and great quality cigars. We look forward to welcoming you back again very soon.
Kind regards,
Keira
“Service” without a smile
I have always bought all my cigars from your shop. Today was an all time low in customer service. Cigars thrown in a bag, a cash amount barked at me in abrupt terms, and a card machine spun in my general direction. No customary smile, gentle discussion, offer of matches etc. I voiced my concern quietly to another member of staff immediately, and left, but it was wholly wholly unacceptable. I asked myself, why not shop on-line instead if the face to face experience is so appalling? A bad day at the office for whoever it was on your side.
10 de agosto de 2026
Opinião espontânea
Resposta da James J. Fox Cigars
Dear Jim,
Thank you for taking the time to let us know about your experience today.
I am genuinely sorry that you were treated in this way. What you describe is certainly not the level of service we expect to provide, and I completely understand why you would have found the experience disappointing — particularly as a long-standing and loyal customer of our shop.
The personal service, attention to detail and friendly interaction are all an important part of what we pride ourselves on, and I’m genuinely sorry that on this occasion we fell well short of those standards.
There really is no excuse for the experience you had, and I hope you’ll accept that it was an isolated lapse rather than a reflection of how we value your custom.
I will make sure your feedback is addressed internally.
Please would you kindly contact me on keira.kyriacou@jjfox.co.uk so that we can discuss as to how I can rectify this situation.
Kind regards,
Keira
the best online purchase experience
the best online purchase experience
first time purchase in JJ Fox, sadly there were not much choice of cigar I can buy, but all documents prepared with extremely fast delivery.
Awesome!
4 de agosto de 2026
Resposta da James J. Fox Cigars
Dear Hang Lin,
Thank you for taking the time to review us at James J. Fox.
Firstly, welcome to James J. Fox; we are delighted to have been of assistance to you.
We, like many other cigar retailers, are currently faced with challenges of supply following the recent situation in Cuba. We hope that this is temporary and that our usual stock holding will resume very soon.
In the meantime, if there is something in particular you are looking for, please feel free to email us at freddie@jjfox.co.uk as we sometimes have supply of lines that we don't put online.
We look forward to hearing from you again very son.
Kind regards,
Keira
Resposta da James J. Fox Cigars
Dear David Neale,
Thank you for taking the time to review us at James J. Fox.
We really appreciate your five-star feedback. We do pride ourselves in how well we package deliveries, protecting them from damage during transit as well as ensuring optimal freshness. We're delighted your order arrived in great condition.
Kind regards,
Keira
Faultless service and happy customer!
First class service by Keira who also kindly ensured that my husband’s birthday present arrived beautifully gift wrapped.
A pleasure to deal with this company - everyone was so helpful and courteous.
Even though it was only a small purchase, I felt that this was of no matter and that the customer’s experience was more important. Thank you again.
3 de agosto de 2026
Opinião espontânea
Resposta da James J. Fox Cigars
Dear Caroline Connolly,
Thank you for taking the time to review us at James J. Fox.
It was an absolute pleasure to be included in your husbands birthday gift. It doesn't matter to us how much is spent, every client is treated with the utmost respect and care. We pride ourselves in delivering exemplary customer service, and we're glad we could hit the spot on this occasion.
Thank you for choosing James J. Fox, we look forward to welcoming your husband when he is next in London.
Kind regards,
Keira
The speed of delivery
26 de julho de 2026
Resposta da James J. Fox Cigars
Dear David Murphy,
Thank you for taking the time to review us at James J. Fox.
We take great pride in our speed of service, and we really appreciate your feedback.
Kind regards,
Keira
Resposta da James J. Fox Cigars
Dear Mr Robert Martin Seacombe,
Thank you for taking the time to review us at James J. Fox.
We take great pride in the quality of our cigars, and our speed of service, so we are delighted to read your review.
We look forward to welcoming you back again very soon.
Kind regards,
Keira
Resposta da James J. Fox Cigars
Dear Derek Moller,
Thank you for taking the time to review us at James J. Fox.
We very much appreciate your continued custom with us here at James J. Fox, and look forward to welcoming you back again soon.
Kind regards,
Keira
Resposta da James J. Fox Cigars
Dear Karim Wanas,
Thank you for taking the time to review us at James J. Fox.
You are very welcome, and we hope you enjoy your selection.
Kind regards,
Keira
Resposta da James J. Fox Cigars
Dear Bang Xu,
Thank you for taking the time to review us at James J. Fox.
We appreciate your kind comments. We understand the uncertainty a customer may face when importing cigars to another country, and we like to make it as stress-free as possible.
We look forward to welcoming you back to James J. Fox again very soon.
Kind regards,
Keira
The cigars are in first class condition…
The cigars are in first class condition and were delivered promptly.
5 de julho de 2026
Resposta da James J. Fox Cigars
Dear John Coutts,
Thank you for taking the time to review us at James J. Fox.
We very much appreciate your custom and loyalty to James J. Fox. We pride ourselves in delivering the finest cigars.
We look forward to welcoming you back again very soon.
Kind regards,
Keira
Fantastic shop
Fantastic shop, used to call in over the years, just as good on line as in person 👍
12 de julho de 2026
Resposta da James J. Fox Cigars
Dear Jon,
Thank you for taking the time to review us at James J. Fox.
We are delighted that you visit our shop as well as using our online services. We pride ourselves in our customer service and appreciate your five star feedback.
Kind regards,
Keira
I’ve used the service for my Coheba’s…
I’ve used the service for my Coheba’s for a good number of years now and will continue to do so.
12 de julho de 2026
Resposta da James J. Fox Cigars
Dear Antony Watling Darrell,
Thank you for taking the time to review us at James J. Fox.
We are honoured to have been, and continue to be your preferred supplier of Cohibas. We look forward to doing so for many years to come.
Kind regards,
Keira
James J Fox Cigars always responds…
James J Fox Cigars always responds instantly to orders and delivery usually occurs within a few days of order. Service is first class
9 de julho de 2026
Resposta da James J. Fox Cigars
Dear M.
Thank you for taking the time to review us at James J. Fox.
We really appreciate your wonderful review and we are delighted to have given you a "first class service".
We look forward to welcoming you back again very soon.
Kind regards,
Keira
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