When i phoned to place my order the lady was very polite and very helpful. The item, an articulated, powered, floor sweeper was despatched same day and delivered 2 days later. Unfortunately the cove... Ver mais
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Leia as opiniões dos outros
The couriers are getting more and more LAZY they cant even be bothered to bring our parcels to us they leave them in the lobby which is not a safe place the parcels get STOLEN and we do not get them b... Ver mais
Received my wall heater in days of ordering it, easy to fit in my workshop, but no remote control was in the box. Contacted customer service and told them and they said one will be sent out, hopefully... Ver mais
Ordederd a new iron .Bit of an exspensive 1 but well worth it .Smooth glide didnt stick to the clothes like other irond ive purchased. Stem was like a pressure cooker going off .ironing took shorter t... Ver mais
Informações sobre a empresa
- Loja de artigos domésticos
- também em
- Loja de cosméticos
- Loja de eletrodomésticos
- Loja de equipamento fitness
- Loja de lembranças
- Loja de utensílios de cozinha
Sobre JML
Escrito pela empresa
DISCOVERING GREAT IDEAS FOR OF 30 YEARS
We love discovering new ideas at JML and, for over three decades, our passion has been seeking out clever ideas to solve some of life’s little problems.
Founded in 1986 by John Mills, JML was run from the basement of his family house in Camden. Today, JML is still a family-owned and run business, with the same guiding principles of quality, value, and innovation that we had when we launched our first product, as we have now with over 2000 products sold across 50 countries, worldwide.
Our team of product developers search the globe for great ideas and creative solutions. From problem-solving gadgets to time-saving tools, our products help make everyday tasks, in and around the home, easier. All our products are rigorously tried, tested and developed in the UK to ensure they meet our exacting standards and surpass all British safety regulations and compliance standards.
From clever cookware and speedy-cleaning equipment to smart storage ideas and beauty hacks – we’ve got a product that is sure to surprise and delight anyone. And, with around 12,000 points of purchase across the UK, you can find some of our most popular products in your local Asda, Boots, Tesco, Wilko and Robert Dyas, as well as in many more stockists up and down the country's high streets and retail parks. Sold alongside our iconic video screen demonstration stands, JML products have been loved and trusted by retailers and shoppers alike for over 30 years.
Whether you shop with us in-store, on JMLdirect.com, or via our pioneering home-shopping channel and infomercials, we’re confident you’ll love your JML product. So much so, all our products are backed with a 30-day, no-quibble, money-back guarantee. If you don't love the product as much as we do, we'll give you your money back, no questions asked. What’s more, for peace of mind, all our products come with a one-year warranty.
Customer satisfaction is at the core of what we do. From finding products we think you’ll love, to helping answer your questions and resolving your problems, we're dedicated to offering superb service. It's one of the many reasons we have gained such a loyal customer following over the years and why we are still here today.
Our UK-based customer care team are on-hand 24/7 to help with customer queries. The nice ladies and gentlemen, (no automated call centres or bots here) in our South Shields' Contact and Distribution Centre, know our products inside out and they love a good chat too so if you need us, we are always here to help make shopping with JML, and using our products, as easy as possible.
We hope you enjoy shopping with us.

Shop Now: Kitchen | Health & Beauty | Home & DIY| Pets | Gift Ideas | Offers |
Contact
- Customer.Service@jmlgroup.co.uk
- Freephone 0808 206 0600
- JML Customer Services
- Unit 1 East Side
Port Of Tyne
Tyne Dock
South Shields
Tyne & Wear
NE33 5SP
- Unit 1 East Side
Informações de contacto
610 Chiswick Green, W4 5RU, London, Reino Unido
- 0800 031 9020
- customer.services@jmldirect.com
- www.jmldirect.com
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 19% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I cannot feel anything even after fully…
I cannot feel anything even after fully charging and highest setting whatever the mode sitting down i can hardly notice anything if i stand up i can barely feel a slight buzz but that's all..not impressed. The only plus is its lightweight but that's it. Sorry not for me £14 wasted .

Resposta da JML
Excellent customer service
Genuinley excellent customer service. Ordered two products and preffered one to the other. Call was answered immediatley, employee helped and answered questions in 2 seconds, return slips comes attached with invoice so i don't have to print it of myself. Hassle free, definitely recommend.
Very good delivery service and above…
Very good delivery service and above all, terrific customer service. Easy to return an item if need be. I highly recommend this company.
Fast delivery
Fast delivery, good quality and price as usual. Highly recommended.
Professional
Professional company with great advertised products. Fast delivery. Highly recommended.
Best polaoptics HD glasses
I bought a some polaoptics HD sunglasses after seeing an advert on television, I was desperate to get some decent sun glasses because I suffer from extreme light sensitivity, I even have to wear glasses on dull days and I literally can't open my eyes with out them and it's made driving so difficult, even though I am wearing glasses and have a visor that is supposed to block our the harmful rays. I ordered the glasses on line and when I put them on I just said WOW, the world looked like such a beautiful place, colours are so intense, but everything looks so clear and the glasses so comfortable, and because they wrap around your head they give great protection. I am so happy with these glasses. I am going to order lots more. The price is good and they come in a nice protective hard case with a cleaning wipe.
We bought a damaged packaging item for…
We bought a damaged packaging item for a lot less money. It arrived quickly and looks as new. Very happy.
It’s a leaf blower one end and a brush the other. Very handy.
Item sent fast but I have not used it…
Item sent fast but I have not used it yet.
Excellent product and next day delivery
Excellent product and next day delivery
Double sappers fly and bug catcher…
Double sappers fly and bug catcher doesn't work 40 pounds down the drain

Resposta da JML
The Rotorazer Garden Multi tool is…
The Rotorazer Garden Multi tool is fabulous, it arrived on time and is easy to use, does a very good job of the garden and is cordless which makes it easier to do.
Bought zen feet massager from Amazon…
Bought zen feet massager from Amazon who sell it for JML. The electronic part lit up but nothing happened when it was plugged into the footpath. I took the electronic part off the mat and one of the press studs came off with it. I tried getting it to work but it wouldn't. I contacted Amazon and they said it had nothing to do with them as it was sold by JML. I told the customer service person that I was a good customer with Amazon and I wasn't pleased so she said they can't give me a refund because the money went straight to JML but they would put the money in my Amazon account so I could get something else from them. I still wasn't happy as I had been sold a broken item so I contacted JML directly. A customer service agent told me to send it back to them and I would get a full refund. After waiting nearly 2 weeks I received a message to say they had received the broken item and they had sent me a replacement. I told them that I wanted a refund but they basically said that I was lying so I took a screenshot of the email and sent it to them. They now say that I am not getting a refund and refuse to answer my emails. I won't be buying anymore tat from JML.

Resposta da JML
Double Zappers
I purchased two of the double zappers they absolutely useless not caught one fly. What a waste of 65 quid.

Resposta da JML
Items great,delivered as expected,no…
Items great,delivered as expected,no problems.
Great product does what it says
Great product does what it says, well packaged, fast delivery, well pleased
Buy 2 Go Vac Pro's get 2 Vat Pac Go's instead!!!
I bought 2 of the new Go Vac Pro's on a very good offer, however, when the package arrived I received 2 Vat Pac Go's! I called immediately, they apologised and sent me the correct items straight away. Apart from the slight inconvenience of having to wait a little longer and having to return the incorrect items to the post office (hence the loss of a star) I thought it was dealt with pretty well and also it was quite funny, poor packing guy was having a bad day!! Also the little vacuum's are awesome.
Do not use JML - Poor Products!
We purchased a portable jet wash and two fly zappers and a solar sensor garden light. The garden solar sensor light is good but as for the rest of the order the products were all useless.
We spoke to a call taker called Melanie.
Melanie was manic on the call to my partner with a high pitched voice, spoke at a million miles per hour so no chance to talk to her. She completely dominated the call, wonder if call takers are trained to do this?
So I intervened and took over the call as my partner was getting very stressed which isn't good for her health problems.
Melanie would absolutely not stop talking very loud very fast and asking really stupid questions in relation to the products. We asked for full refund many times over, keeping calm with Melanie at all times.
Eventually told to send the products back at our postage cost which we felt was very unreasonnable given they didn't work as advertised. Sent parcel back recorded delivery so no chance of this company saying it was not received.
WILL NOT buy anything from JML ever again!!!

Resposta da JML
I purchased the Rollater
It was very easy to order online delivery was quick the item was delivered in perfect condition JML is a great company to deal with
Predatory £29.99 subscription trap targeting elderly customers through JML checkout
I am writing this to warn others, especially anyone with elderly or vulnerable relatives. My 89 year old father placed a genuine order with JML, a household brand we thought we could trust.
Completely behind the scenes, his secure card details were passed over to a third-party company called Froogul. Without his informed consent or knowledge, he was signed up to "Froogul Rewards" and they have been quietly draining £29.99 a month from his account.
It happens automatically because JML already held his card details from his purchase; he never re-entered his information or agreed to a subscription. By the time we caught it, they had taken three payments totaling £89.97.
Thankfully, our bank has stepped in, cancelled his card to block future theft, and issued a full chargeback refund.
This is an absolutely appalling and deceptive post-transaction marketing trap designed to exploit vulnerable shoppers who trust the JML brand name.
Check your parents' bank statements immediately for "JML and froogul.co.uk".
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