When i phoned to place my order the lady was very polite and very helpful. The item, an articulated, powered, floor sweeper was despatched same day and delivered 2 days later. Unfortunately the cove... Ver mais
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Leia as opiniões dos outros
The couriers are getting more and more LAZY they cant even be bothered to bring our parcels to us they leave them in the lobby which is not a safe place the parcels get STOLEN and we do not get them b... Ver mais
Received my wall heater in days of ordering it, easy to fit in my workshop, but no remote control was in the box. Contacted customer service and told them and they said one will be sent out, hopefully... Ver mais
Ordederd a new iron .Bit of an exspensive 1 but well worth it .Smooth glide didnt stick to the clothes like other irond ive purchased. Stem was like a pressure cooker going off .ironing took shorter t... Ver mais
Informações sobre a empresa
- Loja de artigos domésticos
- também em
- Loja de cosméticos
- Loja de eletrodomésticos
- Loja de equipamento fitness
- Loja de lembranças
- Loja de utensílios de cozinha
Sobre JML
Escrito pela empresa
DISCOVERING GREAT IDEAS FOR OF 30 YEARS
We love discovering new ideas at JML and, for over three decades, our passion has been seeking out clever ideas to solve some of life’s little problems.
Founded in 1986 by John Mills, JML was run from the basement of his family house in Camden. Today, JML is still a family-owned and run business, with the same guiding principles of quality, value, and innovation that we had when we launched our first product, as we have now with over 2000 products sold across 50 countries, worldwide.
Our team of product developers search the globe for great ideas and creative solutions. From problem-solving gadgets to time-saving tools, our products help make everyday tasks, in and around the home, easier. All our products are rigorously tried, tested and developed in the UK to ensure they meet our exacting standards and surpass all British safety regulations and compliance standards.
From clever cookware and speedy-cleaning equipment to smart storage ideas and beauty hacks – we’ve got a product that is sure to surprise and delight anyone. And, with around 12,000 points of purchase across the UK, you can find some of our most popular products in your local Asda, Boots, Tesco, Wilko and Robert Dyas, as well as in many more stockists up and down the country's high streets and retail parks. Sold alongside our iconic video screen demonstration stands, JML products have been loved and trusted by retailers and shoppers alike for over 30 years.
Whether you shop with us in-store, on JMLdirect.com, or via our pioneering home-shopping channel and infomercials, we’re confident you’ll love your JML product. So much so, all our products are backed with a 30-day, no-quibble, money-back guarantee. If you don't love the product as much as we do, we'll give you your money back, no questions asked. What’s more, for peace of mind, all our products come with a one-year warranty.
Customer satisfaction is at the core of what we do. From finding products we think you’ll love, to helping answer your questions and resolving your problems, we're dedicated to offering superb service. It's one of the many reasons we have gained such a loyal customer following over the years and why we are still here today.
Our UK-based customer care team are on-hand 24/7 to help with customer queries. The nice ladies and gentlemen, (no automated call centres or bots here) in our South Shields' Contact and Distribution Centre, know our products inside out and they love a good chat too so if you need us, we are always here to help make shopping with JML, and using our products, as easy as possible.
We hope you enjoy shopping with us.

Shop Now: Kitchen | Health & Beauty | Home & DIY| Pets | Gift Ideas | Offers |
Contact
- Customer.Service@jmlgroup.co.uk
- Freephone 0808 206 0600
- JML Customer Services
- Unit 1 East Side
Port Of Tyne
Tyne Dock
South Shields
Tyne & Wear
NE33 5SP
- Unit 1 East Side
Informações de contacto
610 Chiswick Green, W4 5RU, London, Reino Unido
- 0800 031 9020
- customer.services@jmldirect.com
- www.jmldirect.com
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 19% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Bought the sunlasses
Bought the sunlasses, three for two, they are brilliant. Very happy with purchase, price and fast delivery.
the instructions - lots of Small pictures and VERY small print
The goods took a bit longer to arrive than I expected. They seem to work OK but they are rather 'cheaply' made, in my opinion. One Big issue is the instructions - lots of Small pictures and VERY small print = should send these out with a magnifying glass to enable purchasers to read the instructions. Ask me in 6 months as to whether they are really any good.
Love the rotorazer apart from the…
Love the rotorazer apart from the actual power. Advertisement shows it easily cutting much thicker, more dense greenery than it actually can in my experience. Would be better with a more powerful battery I think.
Good products and pleasant delivery…
Good products and pleasant delivery people.
This gadget is worth its weight in…
This gadget is worth its weight in gold. I can’t really manhandle the bigger garden tools after a shoulder injury but the rotorazer does exactly what it says it will do . A little bit fiddle to put the wheels on but otherwise brilliant. Make sure you read the instructions to use the right blade for the right job. I do wish that there was a video on YouTube or something that shows you practically everything you can do.
The overall ordering experience
The overall ordering experience was quick and easy. The product came quickly. The product single door magnetic flyscreen does not stay attached to the pvc frame if it is windy.
JML. Excellent
Excellent. It’s so good to have a UK firm that is genuine. JML sell most things. I have so many scams buying goods on Facebook. These companies pretend they operate from London. Lo and behold if you have something to return. They expect you to send it back to China. It would cost £32.
So glad I discovered JML. And it was by accident. I ordered Magnifying glasses. Which I broke. And now I have.a replacement. Well done JML
Special gift for being a customer
I had to use the phone to order a insect swatter as the website wouldn't accept my password.
All went well until I had given my payment details. It was then I was told that as a special gift for being a good customer I would receive an offer from them which I must use within 14 day otherwise I would have to make a monthly payment from my payment card.
As soon as he mentioned special gift and the must use within time limits I saw a red flag. I told him to cancel the order completely as I am not getting involved with a subscription scam. The order has not been cancelled as requested and the payment has been taken, so far no confirmation email.has been received. I have advised my bank who are going to assist in stopping any further payments to the subscription company.

Resposta da JML
Waste of money
Bought 2 bug Zappers. Total waste of money. Not fit for purpose. Followed JML's instructions but they didn't catch one fly. Very disappointed. When returned I was charged the return postage plus the initial delivery cost. Wont be buying from them again!

Resposta da JML
Great Service, friendly JML phone ordering
I've only given a 4 star review as its a present for my husband's birthday soon and he hasn't used it yet. Ordering was very easy over the phone and parcel received very quickly. Hubby received the parcel but hasn't unpacked it yet. Will start using it this week. Thanks JML
Chillmax Chillmate Fan / Flip Fan
The Chillmax Chillmate was initially good but when I came to recharge it unfortunately there was no cable as advertised. I tried several cables that I already had but nothing worked so am unable to use the fan.
I have since bought a Flip Fan which I rate at 5 Stars. This time a cable was included & I particularly like that one can pop it into my bag/pocket when going out.
Really good service no hassle and so…
Really good service no hassle and so easy to understand, had no trouble ordering over the telephone as I don't use much Internet buying. The cool air fan I purchased is so easy to use, and it's amazing how effective it is with a small amount of water you use for hours. Brilliant service and love jml products as I also buy my exercisers from jml, from Birmingham store and it's good and supportive even for disabled people to use once set up. Thanks to jml who make it easier for people to contact them with a fantastic service 😀
Excellent Service
Excellent Service, Excellent Product, Very Pleased.
Not for me
First time of use, one of the poppers on the mat completely came off meaning total failure!
So unusual for JML as I’ve used them many times before.

Resposta da JML
Delivered in good condition with polite…
Delivered in good condition with polite agent
Great product delivered on time
Great product delivered on time
Had exactly what we wanted quality was…
Had exactly what we wanted quality was excellent and delivery.
Don't trust JML
Just bought a heated straightening brush from JML do not touch this company. This is a huge. Heavy. Clunky. Unusable piece of rubbish. It looks and feels like something from 1950 and the company must know what a useless thing this is. I now have to pay for the return shipping. Seems ive lost a lot of money by trusting JML

Resposta da JML
The Root digger is great
The Root digger is great, easy to buy and quick to come. a good strong tool.
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