Firstly, Kabir and Chris made the whole transaction incredibly smooth and stress-free for us. The service we received from them was truly second to none! Kabir took the time to listen to exactly what... Ver mais
Localização
Alterar localizaçãoCraigshaw Road, West Tullos Industrial Estate, AB12 3AR Aberdeen, GB
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Leia as opiniões dos outros
Kabir was great to work with, not pushy or arrogant like I've experienced in other dealerships, he was knowledgable and polite. When I arrived to pick up the car it was damaged at the front, damag... Ver mais
Just bought a new CUPRA Terramar. Chris and Thor were brilliant! They listened to what I wanted, answered the many questions I had in full, and from start to finish were extremely helpful. They pr... Ver mais
I can't thank Thor enough for his incredible help! He's super knowledgeable and provided outstanding customer service. After some bad experiences at Sheffield and Stockport SEAT CUPRA, Thor at Aberdee... Ver mais
A empresa respondeu
Informações sobre a empresa
- Concessionário auto
- também em
- Concessionário de carros usados
- Concessionário de motos
- Mecânica automóvel
- Oficina de inspecção
- Serviço de motorista
Escrito pela empresa
As an official CUPRA franchise dealer, John Clark CUPRA in Aberdeen is the only place to come if you are looking for high-quality cars at affordable prices. Located on Craigshaw Road, West Tullos, we are just a ten-minute drive from the A90 and the AWPR, easily accessible from anywhere in the East of Scotland. If you are travelling from the city centre, we are just ten minutes away by car. Aberdeen train station is two miles away so, if you are travelling by public transport, you can reach us on one of the regular buses that run between West Tullos and the station.
John Clark Motor Group
Escrito pela empresa
- Family Owned Business Focused on Excellent Customer Service
- Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.
John Clark Approved
All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.
Informações de contacto
Craigshaw Road, West Tullos Industrial Estate, AB12 3AR, Aberdeen, Reino Unido
- 01224 402960
4,6
Excelente
146 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The service team kept me updated…
The service team kept me updated throughout the day on progress of my car servicing. They were very polite and professional.
24 de julho de 2024
Resposta da John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning, Paul
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Best Regards,
Erin
No issues team were ready and friendly…
No issues team were ready and friendly when i arrived and explained things clearly. Follow up call on work required/carried out was again clear and efficient.
17 de julho de 2024
Resposta da John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning George,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Rachel
No issues with booking in
No issues with booking in , kept informed throughout day about progress and no issues with picking up vehicle
18 de julho de 2024
Resposta da John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning Gordon,
Many thanks for your review and feedback, which I will ensure is passed on to the team at John Clark.
We are delighted that your experience has been a positive one.
Kind Regards,
Rachel
Resposta da John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning Kirsty,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Rachel
Excellent front of house staff
Front of house staff were excellent, always keeping me informed as to progress with my car and very friendly when I went to collect my car.
9 de maio de 2024
Resposta da John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Able to do MOT despite my scheduling mistake
I made a mistake with my scheduling and arrived with my Tarraco for its MOT 24hrs early. The good people at Specialist Cars SEAT Aberdeen were able to do MOT so that I didn't need to come back the following day. Excellent response all round and many thanks for a job well done.
25 de abril de 2024
Resposta da John Clark Motor Group - John Clark CUPRA Aberdeen
Good Afternoon Paul,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Service
My car was taken at the allocated time and returned after the service washed and cleaned inside.
All the information on the work during the service was provided in an efficient and timely manner - everything explained very clearly.
5 de abril de 2024
Resposta da John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
The transaction was done very…
The transaction was done very professionally and the staff were all very informative and friendly
27 de março de 2024
Resposta da John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning Mr Cable,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Excellent
Excellent from booking stage through to collection after service completed.
10 de abril de 2024
Resposta da John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning Linda,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
All good) no issues
5 de abril de 2024
Resposta da John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning Colin,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
M.o.t
Very happy with the service I received, and very very happy that the mechanic found the rattle that been annoying me for months well done that man.
25 de março de 2024
Resposta da John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning Richard,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Wilson Stark was terrific salesman
Wilson Stark was terrific salesman. Very patient , helpful explained everything well. He could not have been better!
1 de março de 2024
Resposta da John Clark Motor Group - John Clark CUPRA Aberdeen
Good Afternoon James,
Many thanks for your review and feedback, which I will ensure is passed on to Wilson and the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Fabulous customer service
My vehicle was in for first service, girls on service desk and all other staff were very welcoming and efficient. I received updates to my mobile during the day and my car was washed and cleaned when I picked it up after the service. Great customer service.
11 de março de 2024
Resposta da John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning Deborah,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Great service from taking the booking…
Great service from taking the booking to job completion without fuss
28 de fevereiro de 2024
Resposta da John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Professional but room for improvement in services.
Service was friendly and professional. Vehicle was beautifully clean and ready upon collection. The vehicle appears well repaired.
Long delay in getting a booking in date for the vehicle.
No courtesy car available initially even though I pay my insurance to ensure one is available when my vehicle gets repaired. Booking delayed further by 1 week until courtesy car became available, this is unacceptable. A rental car should have been arranged on the day of original booking and billed back to the insurance. Repairs took almost 3 weeks to complete which is long given the nature of the damage to the vehicle. Overall impression good but definitely room for improvement in service offerings and turnaround times.
23 de fevereiro de 2024
Resposta da John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning Dino,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
Kind Regards,
Eva
They solved my ongoing windscreen wiper…
They solved my ongoing windscreen wiper problem
21 de fevereiro de 2024
Resposta da John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning Ling,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Friendly staff and efficient servicing…
Friendly staff and efficient servicing of my car
26 de fevereiro de 2024
Resposta da John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning Scott,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Went well without issue or surprises.
26 de janeiro de 2024
Resposta da John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning Steve,
Many thanks for your review and feedback, which I will ensure is passed on to the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
No hassle
No hassle, friendly staff, no hard sell tactics. Kevin (the fellow that sold the car to me) is very knowledgeable on the Formentor which makes a big difference. Absolutely no complaints or negativity.
20 de novembro de 2023
Resposta da John Clark Motor Group - John Clark CUPRA Aberdeen
Good Morning Gerry,
Many thanks for your review and feedback, which I will ensure is passed on to Kevin and the team at CUPRA Aberdeen.
We are delighted that your experience has been a positive one.
Kind Regards,
Eva
Variety of issues
1-Append the correct mileage on all relevant paperwork.
2-Advise customers that the technicians will require your car for upgrades and coding upon collection of your spare parts ordered, something that was not outlined to me initially.
3-The outrageous pricing (albeit dictated by the manufacturer) for a spare key and reluctance to issue part numbers, leave a bad taste in the mouth of the customer along with a huge hole in their pocket.
The above issues have convinced to me to use independent vendors for my future servicing & mot purposes.
3 de novembro de 2023
Resposta da John Clark Motor Group - John Clark CUPRA Aberdeen
Dear Sir/Madame,
We are disappointed to hear that you did not have a more positive experience with us at Specialist Cars CUPRA Aberdeen.
I would like to pass your feedback on to our management team, if you are happy to provide me with your name, registration and the best contact number and send it to kate.lyttle@john-clark.co.uk?
Kind regards,
Kate
John Clark Motor Group
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