Jolee Tablecloths Opiniões 

246
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I ordered some napkins and they made a small mistake in the quantity ordered. However, they could not have been quicker and more accommodating to correct the mistake and make sure I was happy with my... Ver mais

Classificada 5 em 5 estrelas

In these modern times when the big online retailers make it so easy to buy mass produced garbage made on the other side of the world, it's a joy to discover a genuine family-run tablecloth manufacture... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

My first time purchasing. I live in the USA. Item came not as described. I ordered oilcloth, got cheap vinyl (available at Amazon for cheap.)Product dirty, packaging filthy. Unusable. No apology or re... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Not only are we completely satisfied with your product ( Grey/ Blue/ Pink oil tablecloth ) but your customer service is definetly 100% +. Entirely our fault we measured in inches and ordered in cm,... Ver mais

Informações sobre a empresa

  1. Decoração e Design de Interiores

Informação fornecida por diversas fontes externas

Jolee Tablecloths are one of the leading suppliers in the UK of Oilcloth, PVC Vinyl and Table Protectors. Based in the heart of East Devon we are open to the public or orders can be made via our website. With over 400 ranges of Wipe Clean Tablecloths in stock there is certain to be something here for everyone. We now also stock curtain and upholstery fabrics. Any issues with your order, just give us a call on 01392 444 208 or drop us an e-mail on hello@joleetablecloths.co.uk We take customer feedback incredibly seriously, if you have any issues with your order please give us the chance to rectify it before leaving feedback. Lee, Joanne and the team at Jolee


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

246 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 50% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

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4,4

Todas as opiniões

(246)

20 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Jolee tablecoths have been supplying us…

Jolee tablecoths have been supplying us for over 10 years and we are delighted with the service, the product, the speed of delivery and great communication.
Thank you Lee

18 de junho de 2021
Opinião espontânea
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Resposta da Jolee Tablecloths

Hi Fran, you guys are always a pleasure to deal with. Thanks so much, Lee

Classificada 5 em 5 estrelas

AWESOME! So pleased we found this brilliant company!🙌

Wow! What a brilliant range of products, exceptional team of people, and AWESOME customer service!
We’ve used lots of different suppliers over the years and we are so thankful for having found Jo Lee Tablecloths. Great people, products and service.

18 de junho de 2021
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Resposta da Jolee Tablecloths

Hi guys, we always love sending your red and white polka dots out to you guys! Thanks so much for all your business. Regards, Lee

Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service. Great value products.

17 de junho de 2021
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Resposta da Jolee Tablecloths

Thanks so much for your kind words, so glad your experience with us was a positive one. Regards, Lee

Classificada 1 em 5 estrelas

I ordered a 100cm table cloth (round)…

I ordered a 100cm table cloth (round) believing, not unreasonably I feel that the measurements included a drape over the table edge, well it arrived this morning and it looks totally ridiculous it doesn’t even go to the edges very stingy I feel they do give the cloth measurement choices but it doesn’t make it clear it’s exact I’ve ordered a similar product before from another company and it draped over the edges I feel very angry that I’ve wasted a total of £18.97 the quality of the product is not an issue

17 de junho de 2021
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Resposta da Jolee Tablecloths

HI Helen, Thanks for your review. I have sent a request to find out your details as we don't appear to have an e-mail from you. All the sizes we sell are and will come as advertised. Due to customers's preferences with overhang we will only ever sell the size that is advertised. We have a comprehensive measuring guide on our website should you ever be unsure. I will make contact with you to assist you with getting the correct size. Thanks again for your review, Regards, Lee

Classificada 5 em 5 estrelas

Amazing customer service

Amazing customer service and excellent product! The tablecloth is really good quality and I paid for it to be edged which looks great!
There was a problem with our original order going missing but they kept me informed and a new item was sent out straight away.

16 de junho de 2021
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Resposta da Jolee Tablecloths

Hi Fiona, thank you so much for your incredibly kind words. i have passed on your lovely words to the guys that dealt with this. Kind regards, Lee

Classificada 1 em 5 estrelas

Shamefully overpriced for a piece of…

Shamefully overpriced for a piece of material that has literally no finishing. I paid almost £40 for a piece of raw cloth with a parasol hole which I could have just cut out myself with a pair of scissors. I bought an oil cloth made in China on Amazon which had a thousand times better finishing. They offer a finishing with silver or gold ring which I didn’t want but expected there would at least be some kind of ticked edge. Nothing at all.
I was going to order a few more but I’m glad I decided to just order one to see what it’s like. Will not be making more purchases here....

9 de junho de 2021
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Resposta da Jolee Tablecloths

Thanks for your review, unfortunately we cannot identify you so I have requested to find who you are via Trust Pilot's Find Reviewer mechanism. I'm really sorry you aren't happy with our cloths. Oilcloth does not need to be hemmed as it will not fray. We did a blog post about this a few years ago to highlight this: https://www.joleetablecloths.co.uk/blog/post/does-oilcloth-come-with-hem

We do offer an additional service to put bias-binding on your order. We have to charge an additional cost as this takes a significant amount of time for our seamstress to do. The parasol hole option has 3 options....a plain hole which it sounds like you have chosen, then for an extra £1.50 we can place a brass or silver ring. These are options available on our site. Once again I'm so sorry you weren't happy with your purchase. I am happy that we are transparent about the services and products we offer. I have reached out to you to discuss your concerns further as good or bad we never stop trying to improve our services for customers. Kind regards, Lee Morgan

Classificada 5 em 5 estrelas

Really beautiful tablecloth

Really beautiful tablecloth - feels nice to the touch and oh-so-pretty on the table! Service was incredible, too.

18 de maio de 2021
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Resposta da Jolee Tablecloths

Hi Lyn, thanks for taking the time to respond and for the wonderful feedback. Regards, Lee

Classificada 5 em 5 estrelas

lst Class

the service and delivery of our order was 1st class. We did have a problem with one shortage but within a day this was sorted and delivered. We could only say a big thank you to all and would have no hesitation in recommending you to any buyer.

16 de maio de 2021
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Resposta da Jolee Tablecloths

Hi Allan, thanks so much for your incredibly kind words. I know the team will be really pleased to hear this. I will pass your kind words onto them. Thanks again, Lee

Classificada 5 em 5 estrelas

Wonderful product

Excellent service. Lovely selection of patterns. I was delighted with my tablecloths. They are high quality and beautiful clear patterns. I was delighted to receive them. Would definitely recommend. I also received 10% of my next purchase and I will be buying more.

10 de maio de 2021
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Resposta da Jolee Tablecloths

Hi Sam, thanks so much for your incredibly kind review. I will pass this onto the rest of the guys. Thanks again for your kind words it really is appreciated. Regards, Lee

Classificada 5 em 5 estrelas

Fabulous range of oil cloth’s and PVC…

Fabulous range of oil cloth’s and PVC fabrics for tablecloths. Amazing choice of colours and patterns. I’m sure it’s really easy to order online but we are very very lucky to be able to go and choose fabrics too as we are local! Incredibly helpful staff who will really make sure you get the right material. I can really recommend the fabrics and service

22 de abril de 2021
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Resposta da Jolee Tablecloths

Thanks so much for the kind words and albeit through a mask was great to see you. Kind regards, Lee

Classificada 5 em 5 estrelas

Absolutely delighted with my orla kiely…

Absolutely delighted with my orla kiely tablecloth. It's just what I wanted to match my blind. Prompt, excellent service and arrived on a long tube so no creases.

22 de abril de 2021
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Resposta da Jolee Tablecloths

Thank you Mrs Thomson for your very kind words that are very much appreciated. Regards, Lee

Classificada 5 em 5 estrelas

Excited - over a tablecloth?!

I don’t think that I’ve got excited about a tablecloth cloth before, or shared photos with friends and family upon its arrival - but my gorgeous tropical monkeys oilskin tablecloth was perfect and I needed to show it off! It’s of fabulous quality and I’m pleased with the silver cut-out for the parasol in the centre - neatly done. Also, I was impressed with the way the item was packaged- it came wrapped around a cardboard tube, rather than folded so there were no creases to deal with. And - a week ahead of the anticipated delivery date too. Such an unusual design - I’m so glad I found this company. Very pleased indeed. :)

15 de abril de 2021
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Resposta da Jolee Tablecloths

Hi Susan, thank you so much for your incredibly kind review. I will pass on your kind words to our cutting team and so glad you loved your cloth. Thanks again for taking the time to leave such a thoughtful review. Regards, Lee

Classificada 5 em 5 estrelas

Excellent service and a quality product

Jolee Tablecloths could not have been more helpful. The whole team were polite and efficient and really pulled out all the stops in order to fulfil a large order for me. I could not recommend them highly enough, their customer service is excellent and their products are a wonderful quality.

9 de abril de 2021
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Resposta da Jolee Tablecloths

Hi Kate, we do love a challenge and yours certainly was! I'm so glad that we were able to get the quantities you needed for your huge project and that your client was happy. I hope the big re-open went well and thanks so much for your incredibly kind review. I will be sure to pass on your kind words to the team. Regards, Lee

Classificada 5 em 5 estrelas

A small business, big on quality.

A small business which is big on quality. Great range of fabrics, friendly people. Good to support a UK small friendly company.

7 de abril de 2021
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Resposta da Jolee Tablecloths

Thanks Nicola for your kind words! Regards, Lee

Classificada 5 em 5 estrelas

Very pleased with my new tablecloth

Very pleased with my new tablecloth. Love the design - great quality. I paid a little extra to get the edges hemmed and the corners rounded - really well finished - sewing skills are immaculate. I would definately recommend this company. 5 star rating for sure!!

7 de abril de 2021
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Resposta da Jolee Tablecloths

Hi Christine, thanks so much for taking the time to leave your review. I will pass your incredibly kind words to the guys in the sewing room. Regards, Lee

Classificada 5 em 5 estrelas

Great service

Great service, quick response via Facebook messenger and friendly on the phone.
Reasonably priced quality material - biggest problem was choosing the pattern!

7 de abril de 2021
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Resposta da Jolee Tablecloths

Hi Ro, thanks so much for your business and even more for your kind words. Regards, Lee

Classificada 5 em 5 estrelas

Excellent professional service

Excellent professional service. Quality product and would recommend them.

2 de abril de 2021
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Resposta da Jolee Tablecloths

Thanks so much for taking the time to leave your review, it really does make us smile! Regards, Lee

Classificada 3 em 5 estrelas

I ordered a tablecloth and received a…

I ordered a tablecloth and received a cut length of Orla Kiely fabric. This was not explicit in the description but it seems it is in the FAQs (who reads those when ordering). It would have been cheaper to order from John Lewis with free delivery. This delivery was quick but expensive, I now have to pay to have it hemmed locally. If you are buying oilcloth fabric it should state fabric and not a tablecloth.

31 de março de 2021
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Resposta da Jolee Tablecloths

Hi Clara, thank you for your review. The benefit of Oilcloth is that it doesn't fray so it doesn't need hemming. We do offer a bias-binding hemmed edge but this does incur an extra charge as it is additional labour. I like to think as an independent family business we offer a more personalised service than the larger retailers so I'm really sorry you weren't 100% happy with our service. Kind regards, Lee

Classificada 2 em 5 estrelas

Quick to take money, slow to deliver

I ordered 2 table cloths and a set of table clips on the 17th March, no bias binding or anything special. I got an email on the 19th with the invoice and the payment left my bank. I checked the shipment tracking number (supplied with the invoice) several times but it was invalid. I then recieved an email on the 23rd saying that one of the patterns I'd chosen had a flaw and they were replacing the roll. This we obviously annoying but understandable. I asked for the remainder of my order to be delivered in the meantime and was assured it would be. This was a week ago and I have recieved no dispatch email or parcel.
I'm a little annoyed that they were so quick to take my money but 2 weeks later I'm still waiting for any part of my order.

31 de março de 2021
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Resposta da Jolee Tablecloths

Thanks for taking the time to leave feedback. I'm really sorry about this. I have checked the tracking and it only shows nothing since leaving us. I am assuming it has gone missing in the post, we have reshipped today and I have popped in a free oilcloth apron with the order as a 'sorry' for the inconvenience caused. I have sent you an e-mail and rang you just to advise of this. I will follow up the e-mail tomorrow. Once again thanks for taking the time to leave a review. Good or bad we appreciate them all to continually improve. Have a great Easter, Lee

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