Joyeenails Opiniões 22

Resposta da Joyeenails

28/03/2026

Hi Ronja,
We're so sorry about the stolen package — that's such a frustrating situation. Huge kudos to you for your patience, and we'll make sure to pass your kind words along to Olivia!😘 Hope you love every set.

Warmly,
Kyra
JoyeeNails Team

Resposta da Joyeenails

28/03/2026

Hi Rebecca,
Our designers are going to love reading this! Custom sets are their favourite part of the job, so knowing they nailed your vision means everything. Can't wait to see what you send us next!

Warm Hug,
Kyra
JoyeeNails Team

Resposta da Joyeenails

7/02/2026

Hi Hannah,

We are truly saddened to see your review. We cherish every set of nails we create and the artists behind them. We strive to be responsible to our customers, but we also hope for fair and logical communication in return.

Regarding the details of your experience:
1.Proactive Service: Our team member, Olivia, responded immediately to your inquiry on Dec 19. Furthermore, because she knew you were anxious, she voluntarily followed up again on Dec 22 to notify you that the package was arriving in 2-3 days. We did this to ensure you wouldn't miss the delivery.
2.The Timeline Contrast: We noticed you were eagerly tracking your package before Christmas. However, after the carrier confirmed delivery on Dec 24 (Christmas Eve), we heard nothing from you for 23 days. It is difficult for us to understand why a package that was so urgently needed was not reported missing after 23 days.
The Solution You Refused: Despite this unusual delay, we wanted to save you the time of a lengthy carrier investigation. We immediately offered to remake and resend a new set so you could have your nails as soon as possible, but you firmly refused this solution.
3.We believe our shipping times (6-10 business days) are clearly listed to maintain transparency. We are sorry this experience did not meet your expectations, but we stand by the effort and solutions our team provided.

Sincerely,
Kyra,
Joyeenails Customer Service

Resposta da Joyeenails

7/02/2026

Hi Mahdis,

Thank you so much for your honest feedback and for your support across 3 orders! We are thrilled to hear that you found the perfect fit with our sizing guide and love our designs❤️
Regarding the fading issue you mentioned: While some wear is normal, we want our designs to stay vibrant for as long as possible. If you notice significant fading within the first month, please do not hesitate to contact our support team. We would love to evaluate the issue and make it right for you.
Your feedback is incredibly valuable to us. We will be reviewing our top-coat application process to ensure the highest quality for your future orders. Can't wait to create your next set!

Warmly,
Joyeenails Team

Resposta da Joyeenails

7/02/2026

Hi, Jasmine,

We really appreciate your recognition. ✨
Our goal has always been to offer the best designs and the most inclusive size options for our customers, so hearing this means the world to us. I’ve passed your lovely feedback on to the team!! They will be thrilled to hear it! 🥰

Warm Hug,
Kyra
JoyeeNails Team

Resposta da Joyeenails

7/02/2026

Hi, Tina,

Thank you so much for your honest feedback 💖

Regarding the sizing issue: You are absolutely right! Measuring over an existing press-on nail will usually result in a much larger number. This happens because the multiple layers of gel add extra thickness, and the outer curve is naturally wider than the inner curve. This can easily create a size discrepancy of 2-3mm! 📏

For the most accurate fit, we always recommend measuring the widest part of your natural nail directly. ✨ We really hope the Standard Size you chose for your new order will be a perfect fit for you!

Also, just to clarify: Our nails are definitely reusable! 💅 If you use sticky tabs, they can be reused many times instantly. If you use glue, you can gently buff away the dried glue from the back of the tip to wear them again.

We are constantly working to improve our shipping times. We hope you love your second set even more!

Best,
Kyra,
JoyeeNails Customer Service Team

Resposta da Joyeenails

13/10/2025

Hi Natalia,

Thank you so much for taking the time to share your thoughts with us — it truly means a lot. 💕
We really appreciate your kind words about our adhesive tabs! To be honest, they’ve always been one of the trickiest parts for us too. Even though we’ve tested dozens of different types and found what we believe is currently the best option, we’re still on the lookout for something even better to give everyone an improved experience.

Your feedback helps us a great deal in that journey, and we’re genuinely grateful for your honest input. If you ever have more ideas or suggestions, please don’t hesitate to share them with us. ❤️

Warm hugs,
Kyra
JoyeeNails Customer Service Team

Resposta da Joyeenails

13/10/2025

Hi Selena,

I'm Joyee! Thank you for leaving feedback here and for recommending us to your friends—we're truly touched 😭. We deeply appreciate your ongoing support and the valuable feedback you've shared with us! It all means so much to us❤️

Warm regards,
Joyee
JoyeeNails Customer Service Team

Resposta da Joyeenails

13/10/2025

Hi love,

We’re truly sorry to hear that you were not satisfied with the quality of our nails. However, your feedback didn’t include enough details for us to accurately understand the issue.

We have checked your order history using the email address you provided on Trustpilot, but we couldn’t find any record of you contacting our customer service team for support or after-sales assistance. When our customer service department receives feedback regarding product issues, we always verify the details carefully and work proactively to resolve any concerns our customers may have.

If you are dissatisfied with any of your products, please contact us directly via email at customerservice@joyeenails.com
or through our website’s live chat. We will carefully review your situation and ensure that your issue is properly resolved.

Thank you for your feedback and understanding.

Best regards,
Kyra
JoyeeNails Customer Service Team 💅

Resposta da Joyeenails

13/10/2025

Hi Puja,

Thank you so much for your kind words and support ❤️
I’m so happy to hear you love our nails — I’m sure they look absolutely adorable on you!

Thanks again for being so sweet!!😘

Wishing you a lovely day,
Kyra
JoyeeNails Customer Service Team

Resposta da Joyeenails

13/10/2025

Hi Lucretia,

Thank you so much for your sweet words! I could literally feel your happiness through your review — it made us smile too. 🥰
We’d love to see how they look on you! We’ll keep creating more cute collections and designs — your love and support mean the world to us and keep us inspired. ❤️

Warm hugs,
Kyra
JoyeeNails Customer Service Team

Resposta da Joyeenails

19/05/2025

Hi love, I'm sorry that you had an unpleasant shopping experience due to this shipping issue🥺
We've only had two orders in the last six months where we've had delivery issues due to rejections, so after just reviewing your feedback on Trustpilot, we quickly found our communication records:
The package did fail on the first delivery, and after you contacted us, we quickly contacted the carrier, who responded with a rejection by the recipient. I understand that this is not consistent with your response to us, this may be the carrier did not contact you, or maybe it is something else, in any case, from the way we can query the information we can get as long as the parcel was rejected, and the parcel has been returned to the warehouse on the way, so we had to feedback this information to you, and take measures to communicate with you to re-delivery.
The communication process, because you denied that it was rejected, and we could not therefore spend a lot of time with the carrier to confirm this intermediate problem, because it is likely to be fruitless. So we had to bear the cost of the second delivery to ensure that the parcel could be delivered without any problems.
After you agreed to the second delivery, we received the confirmed address from you and sent it back to our carrier as soon as possible. However, since the package was not returned in time (we pushed the carrier at least 3 times), we did not receive any further updates, so we did not send you any “unknown information” during the waiting time.
Until April 20, we finally waited for the carrier to give us feedback, telling us that the package has been in the way of the second delivery, we also sent you an email at the first time to tell you the result, hope you pay attention to the package and delivery information. Also on April 20, the same day, we checked the tracking information, and the final result marked that the redelivery has been completed.
We understand your feelings very well, so we elaborated so much to you, we are not trying to shirk our responsibility, but we hope to tell you that when the parcel encountered delivery problems such as uncontrollable factors, we have been actively cooperating to solve the problem, and also bear the extra cost to ensure that the parcel is delivered, we did not cheat you, and did not fail to respond to your information, hope you can understand what we have done.
Lastly, we hope that this unexplained incident will not affect your mood afterward, in any case, thank you for your feedback, we will think about how to solve this kind of problem better when we encounter it later❤️

Resposta da Joyeenails

19/05/2025

Thank you very much for your support and feedback❤️
We apologize for the wait as we ship out of Australia and all sets are handmade, so there is a certain amount of making time and shipping time.
It is true that our short almonds are not particularly short, however we do offer extra short almonds in lengths, and for the handmade sets on the website, we offer customization in all 17 different lengths and shapes, and for all shapes we offer extra short options, so you don't need to pay extra to choose to customize different lengths and shapes.
Regarding the flowers falling off, I apologize for the bad experience. I'm sure you've already communicated with our customer service staff, but we'd like to clarify here. Although the nail sets are wear and tear items, if they break within 1-2 months of the customer using Joyeenails' nail sets, we will provide the customer with a free replacement for the problematic nail. Regarding postal delivery, we will provide customers with the option that you can choose to have them mailed together with your next purchase or individually (if the quality problem arises within the time limit of the report, we will take care of the shipping cost, but if it's lost or for other reasons the shipping cost will be borne by the customer). As long as the first time to contact us, we will reserve this right for him.
We would like to explain your dissatisfaction and consumer experience, if you have questions or problems with the after-sales process, we also welcome you to continue to contact us at any time, we assess the problem will be resolved for you positively. At the same time, we are also very grateful for your feedback and supervision, we will also continue to improve my product production process and service process, look forward to also meet you again❤️

Resposta da Joyeenails

13/10/2025

Hi love,

Thank you so much for your kind words about our nails and service — it truly makes us so happy to hear that you’re satisfied!! 🥰
We’ll keep listening closely to our customers because we believe a joyful shopping experience can be felt and shared. That’s exactly what our customer care team is always working toward. 💖

Warm wishes,
Kyra
JoyeeNails Customer Service Team