Ersanails Opiniões 148

The nails look really nice and you can tell they are handmade. But the website is a bit confusing when trying to find specific styles. Filtering is not super easy and I spent quite some time scrolling. Hope they improve the user experience a bit.

I kept seeing pretty custom nail sets all over social media and always wanted to get one made for myself, but going to a nail salon for this kind of design is just too expensive. So I started looking online for shops that do custom press one. I checked a few places and this one was one of the more affordable options, and their nails looked really detailed, so I decided to go with them. During the whole customization process, their CS was very patient. They helped me confirm a lot of small details. The only thing is the custom set took a little while to make, mine took almost 2 weeks before it shipped. But when I got it, it honestly felt worth the wait. The set turned out so pretty and I'll probably come back for another custom order.

The nails are really pretty and I put them on right after I got them. But after 3 days, one of the bow charms fell off, and I was actually being carefully with them. Didn't hit anything. Customer service handled it quickly though, so that part I appreciate. I do hope they can improve the quality check or maybe cure the charms better. The designs are still very eye-catching, I would still buy again.

The nails are beautiful and last long, but the glue is a bit tricky. I tried the solid glue and while it held up well for about 2 weeks, I did struggle a bit with the application. It’s not as easy as regular glue. I think they should give clearer instructions for using it. Overall, happy with the nails but could do without the hassle with the glue.

I had mixed reviews about the solid glue online but I was curious so I tried it. It's a little more complicated to apply compared to regular glue, and it'd be nice if they gave a more detailed tutorial on how to apply it properly. But I didn't have any allergic reactions and the nails stayed on for about 3 weeks, which was impressive. If you're allergic to regular glue, this might work for you. Just a tip, don't use solid glue with dark-colored nails, because it needs UV light to cure, and dark nails block a lot of the UV light to cure, and dark nails block a lot of the UV light, kinda like how dark clothes sunlight.

I initially ordered the wrong size and couldn't return or exchange them, which was a bit frustrating since they were pricey, But the nails themselves are really nice and look great. I just wish there was a return or exchange service. Customer service was helpful though, they offered me a discount to reorder in the right size. Just a heads up, check the size chart carefully before ordering and make sure to measure your nails. Hope they improve this service in the future.

This is my second order from Ersa Nails and I even went for a custom set this time. Customer service walked me through all the details and the nails I got were way more than I expected . They look amazing in person. Definitely planning to order again soon.

I've bought from Ersa Nails several times and the quality never lets me down. I've tried other brands but none have the detailed designs that they does. There was a time when shipping was a bit slow which I understand since more and more people are knowing is faster and customer service seems more on point. You can tell them really worked on improving things. I'll definitely keep ordering from them.❤️

Customer service is a bit patronising and rude. All the replies here to negative feedback are also dismissive and blaming all the customers, so that says a lot. Please don’t bother to follow up with me, I’m not interested in receiving more of the same.

I ordered a set of gorgeous black and gold nails and they are exactly as advertised. They were really nicely packaged and when I was speaking to customer service, they were very happy to accommodate for me.

I have brought multiple sets from Ersa and I have never had an issue with their nails, all of them have lasted months and have been such good quality and look just like the picture. One of the nails broke recently (which was completely my fault), and I reached out to their customer support team who went above and beyond with helping to find a solution, especially Joyce who replied to my emails extremely quickly and professionally. I always get compliments on my nails and is a much better alternative than paying for salon nails.

I'm absolutely in love with my custom wearable nails - and I almost missed out because of a few negative reviews about "slow support!" I requested a mix of solid pastels and hand-painted rainbows, and the handmade finish is so professional- you'd think I spent hours at a nail salon. The colors are exactly as I pictured, the fit is perfect, and they're so comfortable I forget I have them on! Customer service is checked in mid-production to confirm the design, which totally eased my worries. When I broke a nail doing laundry? Their refill service got me a replacement single nail in 2 days - total game changer! I've already recommended this brand to all my friends, and I'm already planning my next custom set. If you're on the fence because of reviews - do it. You won't regret it!

Its heavy-duty bling short almond set is perfect for a party because of its obvious handcrafted craftsmanship! Each crystal is hand-set, the glitter is smooth and uniform, and the nails feel solid, unlike the thin, mass-produced options I've tried on Temu. Even though the creation process is a little longer than I had expected, I'm more than ready to wait for a wearable piece of art like this. Because their employees helped me size up for the short almond shape and confirmed my size choice prior to shipment, the fit was ideal. I wore these to three different events in a row, and they still look brand new - no chips, no lost crystals, no regrets!

Y'all, I hesitated for WEEKS before ordering - those one-star reviews about "slow shipping" had me stressed. But guess what? Shipping was on time, and the nails were WORTH THE WAIT! I sent a photo of my favorite nail art, and they replicated every tiny sparkly star flawlessly - you can tell every detail was painted with care by skilled artist. The handmade difference is night and day compared to flimsy machine-made sets - these are sturdy, lightweight, and fit like glove. When I broke a nail at a wedding, their paid refill service got me a replacement single nail in 3 days - total lifesaver! Customer service was so friendly when I asked about design tweaks, and they even suggested a glossy top coat to make colors pop. Got SO many compliments - already planning my next custom order!

I'm screaming - these wearable nails are chef's kiss! I sent a random Pinterest pic of a neon butterfly design and they NAILED the custom vibe perfectly. You can 100% tell these are handmade by pros - no wonky edges, no messy paint jobs just crisp, vibrant art that looks like I got it done at a fancy salon. And let's talk about customer service - they replied to my 3 AM sizing panic text in HOURS, not days! Wore these to a music festival for 3 days straight, zero chipping, zero lifting. Already ordered my next 2 sets - do yourself a favor and hit that "buy" button ASAP! 10/10, no notes!

I’m absolutely in love with my custom wearable nails! I requested a mix of solid pastels and hand-painted rainbows, and the handmade finish is so professional—you’d think I spent hours at a nail salon. The colors are exactly as I pictured, the fit is perfect, and they’re so comfortable to wear I forget I have them on! Customer service was incredibly responsive—they checked in with me mid-production to confirm the design, which made me feel so valued. I’ve already recommended this brand to all my friends, and I’m already planning my next custom set. If you’re looking for high-quality, handmade custom nails—look no further!

Ersanails' heavy-duty glitter set is worth every penny- the quality is night and day compared to Temu's mass-product options. There are 100% hand-made, so the glitter is evenly embedded and doesn't peel off after one wear. Their team took time to confirm my custom glitter shade pre-shipping, and I loved that they clarified sizing rules upfront ( no need to size up for my coffin shape). No more glitter flakes all over my clothes- these nails look salon-perfect!

As someone with weirdly shaped nail beds, finding wearable nails that fit is IMPOSSIBLE—until NOW! I requested a custom almond shape with a subtle glitter ombre, and what I got was pure magic. The handmade craftsmanship is unreal—the glitter fades so smoothly, you can’t even see brush strokes! I DM’d customer service to ask about material durability, and they not only answered immediately but also sent a free application guide. These bad boys lasted me 2 weeks through dishwashing, gym sessions, and everything in between. Obsessed doesn’t even cover it—this is my new go-to brand FOREVER!

Nice nails but they don’t stay on longer than 2 days. Even with the pro touch kit that includes the sticky tabs to last 4 weeks. Waste of money. They won’t provide a refund unless a video is sent proving you are putting them on properly.
Also, the nails were too small, despite measuring exactly. This seems consistent with other reviews as well.

Update 18/3 as I’m not able to reply below to Ersa’s long reply. I did not order almond shape and the email trail was just yesterday, so interesting that there’s no record of it. My points above remain valid and reiterated pointing to the tutorial. Ersa will not refund for ‘faulty’ due to them not being able to be re-sold.

BE CAREFUL WITH THEM. I purchased two sets from ERSA after a friend recommended them, and I was really excited to try them. I’ve struggled with press-ons in the past because I have very small hands and tiny nails (strange but true!). I carefully followed the sizing guide and measured multiple times. Based on the guide, I ordered Almond Short XS because the style runs small. My measurements came in about 2.5 sizes smaller than the smallest size listed

When my sets arrived, the nails themselves were beautiful. However, when I opened one set and held a nail over my thumb, it was immediately clear they were too small. Because of that, I didn’t open or handle any of the other nails and contacted the team right away to ask if I could exchange them for a larger size.

Their return policy states that exchanges or refunds cannot be processed if you simply change your mind about style or size (due to hygiene) I completely understand the hygiene concerns behind that policy; I’m actually certified in infection control. My request wasn’t about changing my mind; it was about the sizing clearly not matching the measurements I carefully followed.

Unfortunately, the response I received implied that I hadn’t measured properly or didn’t pay attention when ordering, and that nothing could be done. That was disappointing, especially considering one set remains completely sealed, and the other was only opened briefly to check sizing.

What makes this especially frustrating is that the product itself is lovely; I genuinely wanted to love this brand and become a repeat customer. But customer service is just as important as product quality. At minimum, I had hoped the unopened set could be exchanged for the correct size. As it stands, it feels like there is no flexibility at all, even in reasonable situations.

It’s disappointing to spend $100 on a product I was excited about and have no path toward a solution, then they had the nerve to end the email, "We look forward to continuing to provide you with high-quality products and excellent service."

When actually the experience was "Here is a canned reply, sorry we don't believe you did what you were supposed to, thanks for your money, we are not helping you, we look forward to you spending more money!"