Joy Opiniões 

I returned an item in early March. After two weeks, I still hadn't had a refund so I emailed customer services and was told it could take up to 30 days for a refund. It's now mid-April and I still haven't had my refund. I have emailed again but have had no response. Won't be shopping here again as the clothes are now very expensive for what they are as well.

I returned the dresses because of bad quality within the 14 days return window one month ago, which they promised they would refund me within 14 business days.

But I still CAN'T get my refund! I emailed them for several times and called them several times.

NO ONE responded to the email.

On the phone, every time there were different reasons,
"technical issue"
"talk to my manager"
"escalate to senior level"
"I just got your case today" (although they received the return one month ago)
"I will call you in 2 hours" (and disappear, never call back)
"we need investigate"
"I cant give you a deadline"
"there is nothing I can do"
"we dont have HR"
Now, it has kept my money for almost 2 months and I dont know if I could get it back.
I am desperate and contact my credit card issuer, citizen right helpline and ombudsman for help.
Have wasted so much time and emotion on it.
I wish I have never touched this scam website.

Shocking refund time.
Item received by Company on 4th Feb, refund finally in account 1st March and only as a result of me giving feedback on a customer service email saying that I wouldn't order again due to the length of time it was taking to get my money back.
Shame as clothes are nice.

Don't know of any other retailer of Joy's size that doesn't do free returns. If I'd have known this before having to return, I wouldn't have bothered ordering. Everything I've received is too big even though I've ordered my usual size. Returns process is also strange, there seems to be no straightforward way of doing it apart from to email customer service.

The least they could do is allow you free returns for the hassle.

Item was not as described. Also did not fit. I wear a size 14/16 and ordered a 3X (figured it was made overseas) and it still did not fit. After I told them I needed a refund & wanted to ship back they wanted all sorts of information & got a run around. Do not deal with this company. They have some cute stuff but it might fit your toddler.

Returned item over a month ago and when tracked with Royal Mail it can be seen as received by the company. Still no record of the return against my account, and emails to their customer service team for an update are still unanswered.

AVOID - Great Clothes but Poor Customer Service
Took me 10 days to find out actually how to do a return as their website does not let you linking from order (as per instruction). Nearly one month after returning still no refund - chat response is poor and infrequent and NOBODY WANTS TO RESOLVE CUSTOMER ISSUES. I am now £300 out of pocket and spending a stupid amount of time trying to resolve

My experience shopping online from this website is the worst ever. I ordered the clothes on 2nd of December and the delivery was due by 14th of December. Till 13th of December I did not receive any tracking number. I tried to call them, to send email, I send messaged on chat and finally they responded to my email telling me that the order has been dispatched and they requested the tracking number from the warehouse. Until 22nd of December they did not send the tracking number saying the warehouse is busy. I told them that probably the order has not been dispatched, therefore they should cancel the order and refund my money. The amount is signigant about GBP 292.00. Eventually they sent on 22nd of December a tracking number that does not work saying that they know that it does not work but the Royal Mail and API confirmed that the parcel will arrive by 7th of January 2022. I am really upset and disappointing. Is it possible a online shop not to send the tracking number? How can I trace the parcel? It is really a nightmare and the only solution is to contact a lawyer. I usually shop online, this is the first time I receive such a terrible service. I am really anxious about the money I paid. I asked them what happen if the parcel is lost, since I have not any proof that my parcel has been dispatched or to trace it.

Good store, but ordering online for the 1st time was not a brilliant experience for me. Waste of time trying to register return through the website that didn't work properly then writing to customer service. Customer service helpful.
No free returns which is also a shame.

I've been trying to organise a return for about a week now. Same as everyone else's experience here - no one answers the chat, the phone, emails or voice mails.

Their returns page won't let you tick any of the boxes to say which items you're returning or the box to say how to get your return.

Then I find out it's £3.95 to make a return. If I'd known that when I made my purchase I probably wouldn't have. I definitely won't be ordering any clothes from Joy again in the future. It's just not worth the hassle when there are so many other companies out there doing online shopping well.

I have been trying to contact joy for a week about an online return. The web form has not worked, no one has answered web chat, emails or phone. It says no option to return in store.

Returns nightmare- emailed twice no response, Insta message no response-rung 10 times no answer - used online chat twice no response. No option to create a return even though I am in the 14 day return window which runs out the end of the week.
Returns policy states not able to return in store but I’m going to give that a go tomorrow hopefully they’ll be able to shed some light. Will definitely think twice about ordering online. Very poor service.

Poor returns service. I am still trying to arrange a return for and have tried to contact Joy customer services but there is never an answer during opening hours and I have also tried to complete a return form via my account and this is also not working. I've also tried to raise the issue via their Twitter handle but again radio silence. It should not be so difficult to make a return. This is the worst online shopping experience I've had in a long time.

Beautiful quality clothes but poor returns service.
I have now twice raised a request to return through my account and I’m still waiting for an email to confirm my return. I have tried emailing twice and entered messages in the chat facility without any response.
This is so frustrating. Given that you have 14 days to return, I feel completely under pressure to post the returns back but am being stopped by the process.
I will be thinking twice before ordering again.

Amazing discounts for Black Friday shopping. Shipping was prompt with tracking.

Literally impossible to organise a return!! I’m never ordering from Joy again. Very frustrating.

Great website, but the returns process is far too difficult.
I've tried to get a return sorted but still haven't managed it yet!

Unfortunately, it took me over 7 hours, and several unanswered emails, to place an order successfully. I received no technical help when the website was glitching. I requested for someone to call me so I could place the order over the phone, but all of my emails were ignored. I tried getting through to the phone line for the online store but I never got through and was never called back. Still awaiting a response to my emails sent a week ago. I won't be ordering again.

I have contacted you several times already, and have not received a reply to my emails.

Great dress, waited ages for it to go on sale.
I'd say that is it worth the price given that it's a fairly thin cord? (sure) but it's such a vibrant colour and will look amazing with the white chelsea boots I have that I can't say no!

(It does also come up slightly big)

Quick service, when I was sent the wrong size