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Just go Motorhomes - Edinburgh Opiniões 

342
TrustScore: 4 em 5

3,8

2 Drovers Road, EH52 5ND Broxburn, East Mains Industrial Estate, GB


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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I would strongly advise others to think carefully before using this company. Our experience started with waiting over two hours just to collect the vehicle. Things only got worse from the... Ver mais

Classificada 1 em 5 estrelas

The motor home I was given was not what I had ordered. Several things were broken: Toilet leaking into main dining area; TV not work: Leisure battery not work on Fridge/Freezer: Broken blinds: Sat Na... Ver mais

Classificada 5 em 5 estrelas

We had a great trip with a just go motorhome. The van we got was in a good condition, and no complaints about equipment. The pickup process was a bit delayed due to a queue, the return was extremely f... Ver mais

Classificada 4 em 5 estrelas

Enjoyable hire no mechanical issues with van, staff friendly and minimum fuss can be busy on pickup and drop off. We found van wasnt as equipped as mentioned so would value more attention but in f... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Agência de aluguer de autocaravanas

Escrito pela empresa

From cosy couple getaways to family adventures, Just go has a motorhome to suit every occasion. We pride ourselves on delivering new and modern motorhomes for hire with all layouts designed to offer comfort & style for everyday living. Easily accessible via major airports, our hire teams located in Edinburgh, Scotland and Toddington, Bedfordshire are specialists in delivering a first-rate customer experience every time. With packages tailored to individual requirements, we provide an all-encompassing service for all your motorhoming needs. Covering travel in the UK, Ireland and Europe, the freedom to explore and discover is entirely at your fingertips!


Informações de contacto

  • 2 Drovers Road, EH52 5ND, Broxburn, East Mains Industrial Estate, Reino Unido

  • 01315601230

Premium Motorhomes for Hire

Our Motorhomes have been the UK's favourite for over 20 years.

3,8

Bom

TrustScore: 4 em 5

342 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,8

Todas as opiniões

(342)

180 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Extremely nice experience

The personal was kind and and available for every question or doubt we had. The booking online was easy and simple, as the check in and out
The vehicle was flame and had everything we needed.
I highly recommend them

4 de agosto de 2025
Opinião espontânea
logótipo da Just go Motorhomes - Edinburgh

Resposta da Just go Motorhomes - Edinburgh

Thanks for your review, we're thrilled to hear you enjoyed your holiday!

Classificada 2 em 5 estrelas

Seh ineffiziente Übergabe des Wohnmobils

Wir hatten einen vorgegebenen Check In Slot, mussten dennoch 3 h warten bis zur Übergabe, obwohl alles vorher im System eingegeben war…. Und alles Paperwork war vorher erledigt, dann aber sehr schnelle Einführung in den Campervan , Kühlschrank war Gefrierschrank und hat Lebensmittel ruiniert . Das wurde leider nicht erklärt….

29 de julho de 2025
Opinião espontânea
logótipo da Just go Motorhomes - Edinburgh

Resposta da Just go Motorhomes - Edinburgh

Thank you for your review. We understand in peak periods collections can sometimes take longer than expected, and we thank you for your patience. Our on road support team can provide technical assistance if you need help while on hire. This allows us to resolve any issues as quickly as possible to minimise disruption. Thank you once again for taking the time to leave your feedback.

Classificada 5 em 5 estrelas

Good experience

Camper was in good shape and including all necessary items. Touring the NC500 and Isle of Skye was a dream trip staying on several amazing sites. Return was very quick and easy.

7 de agosto de 2025
Opinião espontânea
logótipo da Just go Motorhomes - Edinburgh

Resposta da Just go Motorhomes - Edinburgh

Thank you for your 5* review!

Classificada 3 em 5 estrelas

We had problems with the gas heating…

We had problems with the gas heating and hot water. The problem wasn't resolved. The towel set we booked consisted of a white bath towel. The table and chairs we booked were of poor quality. No jack stands on board. Otherwise the motorhome was perfectly fine.

10 de junho de 2025
logótipo da Just go Motorhomes - Edinburgh

Resposta da Just go Motorhomes - Edinburgh

Thank you for your review Mathias, we're sorry to hear about the issues experienced while you were on hire. We're thankful you reached out to our team after your hire and hope the £70 refund helped address these issues.

Classificada 5 em 5 estrelas

Professional staff service

Professional staff service, car was perfect.

31 de julho de 2025
Opinião espontânea
logótipo da Just go Motorhomes - Edinburgh

Resposta da Just go Motorhomes - Edinburgh

We're thrilled to hear you enjoyed your holiday Nika, thank you for the 5*s!

Classificada 5 em 5 estrelas

Holiday saved.

We turned up for our camper van trip only to realise one of us had accidentally booked the wrong dates—two months later! Claire was absolutely amazing. She went above and beyond to sort us out on the spot, managed to get us a van, and even gave us a fantastic deal. Can’t thank her and the team enough for being so helpful, understanding, and kind. Truly saved our trip we were so greatful.

25 de julho de 2025
Opinião espontânea
logótipo da Just go Motorhomes - Edinburgh

Resposta da Just go Motorhomes - Edinburgh

Thank you for the fantastic review! We're thrilled we could get you on your way and are so glad you had a great holiday!

Classificada 4 em 5 estrelas

The van was great

The van was great, fairly new, very well equipped. The team did a great job explaining all the features to us plus you always have video guide at hand.
The only downside was that at the end we never received a confirmation, that the campervan upon return was in the same condition as when rented.

8 de julho de 2025
logótipo da Just go Motorhomes - Edinburgh

Resposta da Just go Motorhomes - Edinburgh

Thank you for your review Alenka! Damage reports are sent automatically after your hire, I'm sorry if you did not receive this. I can confirm I have resent this to you now.

Classificada 1 em 5 estrelas

Absolutely pathetic experience

Absolutely pathetic experience

It was our first time a hiring motorhome and the entire experience with Justgo has been absolutely horrendous to say the least.

On checkin, staff was more interested in finishing their duty and heading home and gave us the the vehicle tour in about 5 mins, leaving us with more questions after the tour than before and we ended up going back inside twice requesting someone else to explain other functions.

Had a flat tyre on day 2, with the tyre being completely flat (unfixable with a patch). Explained this clearly to the breakdown support, yet after 2 hrs they send a Van support who didn't have a spare tyre. Furthermore their breakdown cover wouldn't cover something as basic as tyre replacement. Ridiculous!
Finally, breakdown support asked me to pay from my own pocket for a new tyre and that they will refund it. Lol!
So wait again for another 2hrs for a different vendor.
Lost one whole day of my rental for something as basic as a flat tyre.

Returned the vehicle after a week only to discover there has been no record of any breakdown/incident, let alone refund being issued.
On top of it the front staff rather than being apologetic, says we don't promise you a refund anymore, but we will look into the matter. Really?
Since then, everyone from breakdown support to front office staff to accounts have been just stalling and pushing it to each other with no one taking any responsibility and have the audacity to call the customer irate after failing to act for over a month. It's been over a month now and the situation is still the same.

I would rather pay a bit more and hire elsewhere next time than spoiling my vacation. Worse rental experience ever across anywhere in the world!

22 de junho de 2025
Opinião espontânea
logótipo da Just go Motorhomes - Edinburgh

Resposta da Just go Motorhomes - Edinburgh

Thank you for taking the time to share your feedback - we're genuinely sorry to hear that your experience didn’t meet expectations.

To clarify, we do offer optional Liability Reduction packages that cover damage to windscreens, wing mirrors, and tyres. These options are explained to guests at the time of collection, allowing them to choose the level of cover that best suits their needs. When guests decide not to take this additional cover, any damage to those parts during the hire period is, unfortunately, chargeable in line with our terms.

We understand this may be disappointing and appreciate you raising your concerns. Thank you once again for taking the time to share your feedback.

Classificada 5 em 5 estrelas

Würden wir wieder buchen

Wir haben im Juli 2025 ein Wohnmobil für 10 Tage gemietet. Alles hat reibungslos funktioniert und das Personal ist sehr freundlich.

25 de julho de 2025
Opinião espontânea
logótipo da Just go Motorhomes - Edinburgh

Resposta da Just go Motorhomes - Edinburgh

Thanks for the 5* review Martin!

Classificada 5 em 5 estrelas

Very friendly personal

Very friendly personal, all things was perfekt just a llttle trouble with a seal from the shower but could happen…the car was new

27 de maio de 2025
logótipo da Just go Motorhomes - Edinburgh

Resposta da Just go Motorhomes - Edinburgh

Thanks for the review Herbert!

Classificada 5 em 5 estrelas

From the moment of booking to the…

From the moment of booking to the pickup to the dropoff again, clear friendly and professional service. This was our first rental of a Motorhome and it was a great experience.

16 de julho de 2025
logótipo da Just go Motorhomes - Edinburgh

Resposta da Just go Motorhomes - Edinburgh

Thank you for your 5* review Ian!

Classificada 5 em 5 estrelas

Reservation process was excellent

Reservation process was excellent, check in was incredibly smooth! The condition of the van was top notch! This was my very first camper van hire and it was amazing! The agent/ host was very friendly and helpful.

25 de julho de 2025
Opinião espontânea
logótipo da Just go Motorhomes - Edinburgh

Resposta da Just go Motorhomes - Edinburgh

Thank you for your 5* review Lavina!

Classificada 5 em 5 estrelas

Great family holiday

Nice helpful staff. The motorhome was to a great spec. We had a fantastic family holiday. Would recommend

24 de julho de 2025
Opinião espontânea
logótipo da Just go Motorhomes - Edinburgh

Resposta da Just go Motorhomes - Edinburgh

Thanks for the 5* review Matthew! We're so happy to hear you had a great holiday and hope to welcome you back in the future!

Classificada 4 em 5 estrelas

We had a good experience

We had a good experience, biggest problem, it took 2 hours from us arriving until we left in the motor home this made us late by 2 hours at our first site in Inverness

13 de junho de 2025
logótipo da Just go Motorhomes - Edinburgh

Resposta da Just go Motorhomes - Edinburgh

Thank you for sharing your feedback. We're sorry for the delay you experienced during collection. During peak periods, wait times can occasionally be longer than expected. We're really pleased to hear that, despite this, you had a great overall experience.

Classificada 4 em 5 estrelas

Prettig contact

Goed materiaal, leuk personeel.

12 de junho de 2025
logótipo da Just go Motorhomes - Edinburgh

Resposta da Just go Motorhomes - Edinburgh

Thanks very much for the 5*s Herman! We hope to welcome you back again soon.

Classificada 3 em 5 estrelas

We had a flat tire

We had a flat tire in the evening and it was impossible to get ahold of anyone for help. We sat for 6 hours in the middle of a road with no spare tire. Scanning the QR code got us no where and even the next day we got no response.

6 de julho de 2025
logótipo da Just go Motorhomes - Edinburgh

Resposta da Just go Motorhomes - Edinburgh

Thank you for your feedback. We’re sorry to hear about the flat tire and the delay in receiving assistance. While response times can occasionally vary - particularly during busy periods or in remote areas - we regret any inconvenience caused. Thank you for taking the time to share your experience.

Classificada 5 em 5 estrelas

Booked camper for 4 days came to pick…

Booked camper for 4 days came to pick it up front of house soo helpful had the walk round which I recommend every 1 has as its helpful so is the qr codes van was spotless we drove to oban fortwilliam stayed at few sites weather was also fantastic

2 de junho de 2025
logótipo da Just go Motorhomes - Edinburgh

Resposta da Just go Motorhomes - Edinburgh

Thanks very much for your 5* review! We're so glad to hear you had a great time in the Highlands, and hope to welcome you back soon.

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