kaff.in Opiniões 

Pathetic service.. they are good and talk about good service only until they receive.. even if ur product is under warranty they will not replace any damaged parts.. pls don’t buy Kaff products

After warranty service exists in name only. I informed the customer care to register complaint for the hob. Immediately a person pretending to be from kaff support called. Matter was discussed and the quote was approx inr 10,000.00. During the negotiation I was surprised that he let go off 30% on condition that warranty on parts will be 6 months and not 2 years. Is this kaffs sop to drop rates in exchange for short warranty. This needs serious investigation and matter is serious. I

The service is worst. Every time you raise request, they will close the ticket just like that. They won't come and resolve the issue. I need to call them repeatedly

Worst company and worst service and worst staff. For service i have waited for 1month.

Please don’t buy Kaff - both job and chimney are low quality. There is no service and it isn’t worth the price that you are paying.

Facing challenges since installation last year.
Especially chimney hasn’t performed as it should. Stops within few minutes.

Now service guy says the pcb has challenges and needs replacement.

I really regret choosing a Kaff stove. When I bought it, I expected it to be reliable, but it has been nothing but trouble. The burners keep failing, and I’ve had to replace or repair them every six months. For a product at this price point, that’s completely unacceptable.
Instead of enjoying a hassle-free kitchen, I’ve spent way too much time dealing with service calls and recurring issues. The durability just isn’t there, and the constant upkeep has become frustrating and expensive.
I wouldn’t recommend this stove to anyone looking for long-term reliability. I wish I had gone with another brand.

Worst after sale service Aryan Services Bandup

THERE IS NO CUSTOMER SERVICE AFTER SALES.,PERSONNALY I HAVE RAISED COMPLAINTS SEVERAL TIMES.NORESPONSE.
TAKEN SERVICE FROM LOCAL MECHANICS.
DESIRED TO COMPLAIN IN CUSTOMER GREVIANCE CELL AND BAN THE PRODUCT IN ANDHRAPRADESH.
THEY FAILED TO RESPOND (MY GAS STOVE IS 4 BURNER HOB WHICH IS HANDLED BY LADIES ALL THE TIME .
JUST DEMOTIVATE AND BAN THE PRODUCT WHO IS VERY CARELESS TO THE CUSTOMERS
INSPR.KVV.PRASAD
VIJAYAWADA

Their automatic stove are not really automatic.

I purchased CTC773BAI stove and they say its automatic but it isn't.

There is a seperate button on left side of stove that you have to press for the spark to happen.

In other companies stove's spark happens automatically as soon as you turn the knob.

But not in kaff, there you have to press the separate button on left side of stove with your other hand.

What is the point of that, we can use lighter as well with other hand.

They have not mentioned this anywhere on their website. So do not buy. Go with Faber or any other brand.

Kaff desktop hob 5 burner , main gas pipe under platform got hole after 5 years , with limited use. 3 months, no parts . Auto ignition damaged after 3 years. Worst service support. But nice behaviour from customer support personnel.

Worst product quality,chimney albury 60 worked only for 6 months in 2 years rest is for repair and service requests, technical person doesn't come even after 10 days after raising complaints.recently changed door motor in August and not working again in October .kaff needs to change a lot .worst customer care team too

I’m not satisfied with service. They have subcontracted the service and those guys take 20 to 25 days to get the PCB (chimney) repair and now i’m using the stove without chimney. Now proactive updated from the repairer.

We purchased KAFF Cooktop in the last month, since then we are experiencing pathetic customer service and harassment from KAFF.
First , to install and change the nosles to align with PNG gas supply technician visited 4-5 times but he couldn’t do it properly. This resulted in excess gas supply and more bill. Later we found that the technician has covered the gas pipe with aluminium foil which is very dangerous to our family.
No one picks calls and even someone picks call no resolution yet. Pls don’t buy KAFA products.

If der was an option I wud giv ZERO (0)stars dats wat this company deserves
Bunch of headless chickens working in the company

Very bad experience ….last 4 yrs.
Change the burners but no one care
Actually problem in hob.
Pay too much amount of hob but company not hearing customer problem.
Sorry to say….but a big mistake to purchase KAFF hob.

I booked a service request for my Kaff chimney on 15th July, and today is 25th July — 10 days, and still no technician has come. I didn’t even get any call or update from Kaff support team.

After following up many times, I got the technician’s number, but he never picks up the phone. This is really frustrating. Kaff service is completely unprofessional and careless.

If you care about after-sales service, do not buy Kaff products. Worst customer experience!

Fraud company . They just only concerned about money and first buying , after that they service support is pathetic and product quality is worse to next. Please guys don't buy Kaff products and don't go with looks. Cheap Products throwing my chimney out of window.

Oh my god what a worst product and a service I have experienced with this company. It's been only 2 years and this hob has started playing up a lot. the ignition of the main hob was damaged due to "excessive heat or erosion" as told by the guy, despite the hob being in dry and non invasive space like a normal gas chulha must be placed. we asked for the service and wire change to which they charged Rs 1200 and 10 days down the line the hob is again not igniting.
Upon calling the customer service they asked us to pay again for the service which they were supposed to do properly in the first place. When asking for a reason they said the warranty is for 7 days and you have to pay for another service.
Like do you think the customer is stupid, the only reason customer comes back to you for the service and pay extra so that he is reassured that their product, that they invested in their hard earned money, is in safe hands and also for the product longevity. And do you even care about safety or is it optional to you? Turning the hob on and waiting for the lighter to ignite for a good few seconds can lead to disaster. Has happened before the sudden catch of fire my mother is scared of this hob. Raise the question if they all are the same. Shouldn't we buy the cheap services if we have to go through the same hassle?
Never buying anything from this company.

Another reason not to buy: The hob is fixed in the marble cutting when the service man unscrewed and lifted the hob it was corroded and a corner was gone due to rust. Hence the hob is cheaply built.
Luckily for us we never purchased this hob it was gifted. But obviously it's a lesson to invest in something good and safe rather than saving a few pennies for the time being.

I regret investing in 13 Kaff kitchen chimneys for my apartment buliding, each priced at ₹9,900 one and half years back. We were shocked to find that ₹3,000 was charged for installation per unit, even though this cost was never disclosed upfront. That alone added nearly ₹40,000 unexpectedly to our expenses.
The product quality is highly questionable:
• One chimney’s filter malfunctioned within 2 months, and despite it being under warranty period, company demanded ₹3,500 for repair though the dealer informed it would be free of cost—a complete violation of warranty terms.
• Another chimney’s bulb failed, and despite repeated follow-ups, it took over 6 months for Kaff to respond. We were charged ₹2,400 for a simple bulb replacement, which is both excessive and unprofessional, especially considering their service delay.
• The third unit also developed filter issues, and they came to fix it 1 month after lodging the complaint.On our further enquiry,we cane to know that filters get easily damaged if its plastic clip instead of stainless steel clips.If it is so ,isnt the company responsible for fitting that initially.If it is so,is it wrong if we demand the steel clips to be installed in all units free of cost considering the fact that we were deprived of this information and considerable amount of money was demanded unexpectedly and paid also.They demanded 3700 again for the service and we paid.
Also visits for checking the complaint of the product was charged 300 rupees extra.This happened twice or thrice.
Kaff’s after-sales service is extremely poor, with delayed or no responses, and a tendency to evade warranty responsibilities while demanding high repair charges.
Worse still, due to the poor suction and malfunctioning units, we’ve had to evacuate children with asthma from the flat during cooking, as the fumes and smoke accumulate dangerously. This is not just an inconvenience—it’s a serious health hazard.

We are now genuinely anxious about what issues may arise with the remaining chimneys, given the poor build quality and almost non-existent service support.