Kartell Opiniões 170

Be very careful you must inspect the goods before you pay. Their guarantee is you buy another while they send the goods back to where they were manufactured ? for their
opinion ? Watch for anything with inspection A marked on it.

Heb een kartell lamp gekocht, maar heb geen garantie meer. Is een onderdeel van de oplader kapot, vraag ik om een reserveonderdeel, wil hier best voor betalen. Zeggen ze dat ze dat niet doen wat belachelijk is nu mag ik de hele lamp weggooien!

leggo le altre recensioni e scopro che forse devo prendere l'abitudine di leggerle prima. mi evitavo di comprare sedie di plastica da 300 euro l'una che si spellano !

Occhio a comperare la bookworm.....La mia, montata sopra la testata del letto in camera, dopo diversi anni ( almeno 8/9, e questo conferma il corretto montaggio ed il giusto peso dei vari libri), si sono rotti all'unisono, 4 poggialibri, facendo schizzare gli stessi intorno alla camera, sfiorando mia moglie ed il lampadario...... . Una stella e' fin troppo, considerando poi, che contattato l'assistenza per suggerimenti, a parte la solita mail di conferma automatica, nessuno mi ha scritto. Abbastanza deplorevole e imbarazzante questo comportamento da un marchio come il loro.....MAI PIU' KARTELL !!

buongiorno
a dicembre 2021 ho acquistato 6 sedie modello Masters 2015 colore ramato, fin da subito il colore ha iniziato a sfogliarsi. Premetto che le sedie sono poste in cucina al riparo da luce e fonti di calore e che l' abitazione e' utilizzata saltuariamente. Belle da vedere, qualita' pessima, prezzo elevato non giustificabile.

Bonjour,
Nous avons acheté en mai dernier chez Kartel Cannes 4 chaises Sedia Nero. Au bout d'une semaine une rayure blanche est apparue sur l'assise noire, provoquée par un bouton de pantalon.
Nous avons signalé le problème au magasin qui nous a transmis la réponse de Kartell: en résumé c'est notre faute, on ne sait pas s'asseoir correctement sur leurs chaises! En effet le problème est "imputable à une utilisation non conforme du produit, contraire aux indications et instructions d'usage fournies par Kartell ou à l'usage normal du bien" !!!
- Nous n'avons en effet pas reçu la formation qui semble nécessaire à la bonne utilisation de ces chaises...
Nous sommes 2 adultes, pas d'enfants, pas d'animaux... et pourtant d'autres rayures du même type apparaissent, sur les accoudoirs par exemple - je tiens des photos à votre disposition si vous le désirez.
Nous nous étonnons de la si mauvaise qualité de ces meubles qui semblent ne pas être teintés dans la masse (rayures blanches sur chaises noires!), et présentent un rapport qualité/prix tout à fait défavorable.
Si l'on en juge par leur réponse, ni la qualité ni la satisfaction du client ne semblent les préoccuper.

Awful customer experience. A product has been sent. The product was totally scratched.
I was asked to send pics which I did via website and via email and received another request to send pics. I just wanted to get a return label for a product that was not in order. This is not solved yet. Unbelievable. Never ever I‘d recommend to buy from them. I wish I‘d read the reviews before I placed my order.

Bonjour, nous avons acheté il y a 3 ans 2 mini lampes led rechargeables.
Celles ci ont une durée de fonctionnement ridicule, grand max 2 heures.
Vraiment, à éviter, jolie, mais que jolie, après cela ne sert à rien.
Utilisation normale, 1 à 2 fois semaine.

Ho acquistato a fine 2021 una kabuki e neanche dopo 2 anni e con scarso utilizzo si è rotto il led, non si accende più la luce. Un led che doveva durare decenni, detto ciò per ripararlo naturalmente senza garanzia mi hanno chiesto 400€ per la sostituzione!!
Ladri ladri! Pessima qualità per una lampada che mi è costata 900& !! Mai più acquisterò Kartell

I bought a very expensive Kartell light through a retailer supplying their products. I don't like giving negative reviews so good stuff first. Retailer great, light truly beautiful a work of art
But...
It was supposed to be dimmable, something that was essential to me but the switch was a straight on /off.
No big deal I thought, irritating but I was happy if they'd just sent a dimmer switch and I've have wired it in myself, done it before with an identical Kartell light I've had for a few years but the dimmer broke.
The retailer has contacted them on many occasions over the last couple of months and they basically don't seem to want to know.
I've bought 5 of the same lights in a variety of colours so have spent many hundreds of pounds with this company
Feels like utter arrogance on their part so if you get anything from them and there's an issue have very low expectations

Cadeau Noél. D'une lampe Led. Chargeur USB fourni qui n'est pas du même standard que la prise sur la lampe..... Malgré deux contrôle qualité. Vu le prix payé le compte n'y est pas

Ho arredato casa con Kartell, da mobili a lampade di ogni tipo e forma e colore!!! Ho speso soldi. Sono un cliente. Ma loro non si degnano mai di dirti quando consegneranno. Tu ordini, tu paghi, Kartell incassa e poi tu ricevi non si sa quando. Lo trovo un sistema inadeguato, non professionale, irrispettoso. Mi sento come se Kartell facesse un favore a me. Senza clienti non esiste alcuna azienda.

Ho acquistato nel tempo diversi prodotti kartell, sia per me che per farne dono in alcune importanti occasioni.
Ho una Bourgie che non si accende più , rotta dal giorno in cui l’ho comprata e che non è riparabile .
Vergogna

Bonjour,
nous avons acheté une lampe planet floor 130, entre autre chez Kartell ( lampes, miroirs ...).
la planet floor 130 est en panne ( ampoule ou autre je ne sais pas), et je n'arrive pas à trouver un numéro de téléphone pour le SAV .
le 0240700688 donne chez un particulier !!!
le vendeur me dit que nous ne pouvons pas changer l ampoule et que ma lampe est foutue .
merci de me répondre afin de me donner un bon numéro pour que je puisse vous contacter et changer ma note.
cordialement
Guy

Servizio pessimo e sadente. Si è rotto un perno che tiene insieme le tre parti della lampada Bourgie da 350€ e non sono stati in grado di darmi (anche a pagamento) il pezzo ne una soluzione. Ho dovuto far stampare in autonomia il pezzo 3d in plastica (valore 1€). Quando il binomio Brand / Assistenza non vanno di pari passo questo è il risultato.

Bought a Cincinnati radiator which was faulty and leaking at the weld joints upon installation. Agreed for an exchange from seller (finally). New one fitted and working fine for 6 months until it leaked from another weld joint. Struggling to get a response from the seller so contacted Kartell directly and explained 2 radiators have failed within 12 months and as they have a 5 year guarantee can they assist....short response was no, they will only deal with the suppliers which leaves me without a working radiator in winter.

Shocking customer service not willing to assist and lack of acknowledement that their products are of a very poor quality.

how helpful was the staff at Kartell Kensington , not a huge purchase but friendly , helpful and professional

Thank you

I bought my Kartell radiators via Just Radiators. They are well built and were at a competitive price. They arrived earlier than expected but no problem.

I had an issue with 2 top grills being damaged, so I contacted Just Radiators and on the same day Kartell rang to arrange free replacements and free delivery. Really good service!

When the 6 radiators arrived the delivery person was so helpful, he helped to bring them into my house, usually its a doorstep delivery, but when I explained I had health issues he was very happy to help. He was patient while I checked everything was delivered and I did not feel rushed in signing off the paperwork. I was very happy with the service.

Hopefully when the 2 replacement grills arrive they will be just the ticket!

Not great. The toilet seat on my 5yr old Kartell toilet broke. Upon trying to source a replacement, I was told the unit had been discontinued and no spares are available anywhere in the world.

The seat is an unusually small size and shape, leaving me with the aggravating and expensive possibility that I may have to fit a whole new wall-hung toilet unit simply to replace the seat.

If I'm lucky, I'll find an odd-shaped generic seat on amazon or elsewhere that might be a reasonable fit, but I've not found anything yet.

Such items should be supported with spares for far longer. It's crazy that I may have to replace a 5yr old toilet cos there are no seats available to fit it. Kartell UK Customer Services weren't particularly interested... kind of a 'computer says no' response.

I wouldn't buy Kartell again in case of similar spares support issues in future.

Ho un problema con una lampada Kabuki che non si accende più. La lampadina (come del resto anche l'interruttore) può essere sostituita solo da personale tecnico specializzato come da brochure peccato che l'assitenza tecnica Kartell è pressoché inesistente e non c'è nessuna possibilità di comunicare per via telefonica. Continuano a chiedermi un video della lampada come se potesse servire a qualcosa...