Kedel Opiniões 

Quite simply a terrible company if you have any problems. After chasing up a total of nine times, on each occasion l was promised a return call. The first return call l received was after nine calls over seven days. The product was lost by the courier.

Get another sent straight out as it was 2 weeks since l ordered? No, Kedel’s solution was to wait and see if they found it. Called the next day to chase and was told they would send the replacement out next day delivery. I hadn’t received by midday so called to check what time it would arrive, it hadn’t been sent as they didn’t have the product in stock. Nobody thought to call and inform me and ask what l wanted to do ie refund or wait for the product.

My guess is the owners have lost touch with the running of the business and are clueless as to how incompetent the whole customer service team are, nobody l spoke to could have cared any less of they tried. AVOID AT ALL COSTS.

I ordered some material six weeks ago with a promise at that time of a 3 to four week delivery.
After 5 weeks I contacted the company to enquire as to the status of my order. My first email was ignored. Resending my inquiry I was informed that the order would be a minimum of a further 5 weeks before manufacture but was offered a slightly larger alternative at no extra cost. Well and good except my attempts to accept this offer have been ignored. At this time I have no confidence that this order will be fulfilled. Kedel appear to lack any customer focus the result of which is likely to be failure in the modern online sales culture.