KP Law Opiniões 320

Poor customer service - kinda black box communication

A lovely young lady called Georgina rang me to ask further information from me - she was very polite, friendly and knowledgeable, thankyou Georgina 👍😃

Keep asking for more information rather than ask for all relevant documents at start. Links sent that are not appropriate for the lodging of legal documents. Claim to use "top notch" people, sounds like run by Del Boy, lovely jublie. Website has all cookies on by default, a no-no which you would expect a proper company to be aware is against UK regulations. Avoid.

I signed up to a crypto group claim and am immediately being sent phishing emails, disguised as KP law emails telling me to follow a link and submit photos of my KYC info... the phone number on the email is not linked to KP law, there is no identifier or anti phishing code and no heads up email from KP law, KP law have 100% breached my data...

I filled a form in online and then changed my mind, this company have rung me twice a day for almost a year now. Icing on the cake this week came when they sent a letter addressed to my DECEASED mother. Sick! Avoid!!!!

Talcum claim is a scam don't trust KP law- They just take your details and use it for their benefit. We have been led on since 2025 March that we have had a case,been given the thumbs up we were made aware it was all positive- (we had death in the family and was actually proven was due to asbestos in the talcum powder.) Got an email a week ago we got dropped without any explanation and told to reapply and restart if we want like nothing happened. None can be reached on phone or email and none has the face to speak to us, being ghosted big time.
Makes no sense to drop people whom clearly have a case but it's obvious they don't know what they are doing or there has never been a case or, someone trying to brush this under the rug so less pay outs the better. They don't realise how difficult and painful it is to many people who went through the process hoping for answers and outcome only to be ignored and treated this bad.Zero professionalism and time wasters, hope your guilty conscious let's you sleep at night.
If considering them,Don't apply because you just going to be a number in their show off files amongst the other so called "3000+" claimants they are apparently helping.

I applied for a diesel claim on my mercedes in 2021, it's still not resolved. Kinda getting fed up and looking at taking my claim elsewhere.

So far so good they’ve kept me up to date relating to my claim.
And sent me e mails rest requesting info from myself to which I have replied promptly I’m hoping for thrm to do justice on my case /claim as this has been a long time coming and I’m so glad that somebody KP law have got the guts to bring this company to justice for my ill health I have suffered from 1991 aged just 20 I’m now 54 and if I had known I’d of never used this damn stuff that had ruined my life and more thank you KP law and let’s get justice for many other out there

Put in a diesel claim for my mercedes emissions back in 2022, we are now in 2026 and I havent had any updates from KP in 2 years! Not kidding.

Last email was dated january 2024.

Portal links dont even work anymore.

Have the claims been settled and I jist havent been told? Very strange and not professional to go 2 years without an email.

I recieved a telephone call from a person who did not speak clearly but lead me to believe he represented an organisation I had already signed up to some time ago and that the process was complete. He assured me the cheque would be with me by now. Having read the documents emailed to me I do not now believe this to be the case

Horrendous is the only word that fits.
Review after review highlights the same issues stretching back years, yet there appears to be no learning, improvement, or accountability.
I am a veteran, time-served in HM Armed Forces, and I suffer from undiagnosed tinnitus. From the outset, my experience with this firm has been deeply frustrating. I was sent dozens of emails repeatedly requesting the same information, which I had already provided in full in response to the very first request. Despite this, there was no acknowledgement, and the same request continued to be sent over and over again.
Phone contact has been equally poor. Calls are made at inconvenient times, so I arranged callbacks with specific dates and times. These were acknowledged, then completely ignored. Instead, I receive calls whenever it suits them, with no regard for what was agreed.
This is an absolute mockery of a professional service.
To be clear, this is not a criticism of the customer-facing staff. This is a systemic failure driven by poor processes and weak management or directorship. There is a clear lack of customer values, ownership, and any form of continuous improvement.
Given the pattern of responses seen publicly, I fully expect a generic, copy-and-paste reply to this review, followed by—once again—no meaningful change.

I would like to offer my sincere thanks to KP Law for obtaining compensation for a recent claim.From the initial consultation, they have acted in the most professional way, offering guidance and help and most importantly keeping me advised at every step - hardly a month going by without the latest updates to my case. I cannot speak highly enough about the service I have received from them and offer my sincere thanks to everyone involved.

Excellent !
Sorted something out for me .
Had constant communication and updates .
Would def recommend

KP Law offer an excellent service, they were able to keep me fully updated throughout my case which made me feel at ease. As I'm not very good with technology they helped me with everything and nothing was every too much trouble. Alot of my conversations were via calls which was easy to follow. Thankyou for providing me with a professional and informative service.

I would highly recommend KP Law. I have had an excellent experience dealing with them. Throughout they have been kind, compassionate and looked out for my interests. If I had to call to ask a question my experience was that no question was too small or insignificant. I was updated fully along the way by either phone call or email and if I had queries was informed I could call anytime.

KP Law took over from another solicitor’s firm and kept me up to date with my claim. Although it took a long time eventually it came through and I am delighted. If I ever called to find out what was the latest information, my call was handled politely and an update provided . On occasion it took awhile but this was due to the company in question not the firm .

Very impressed with the professionalism, overalll service and the way we were always kept informed. Three years of thorough paperwork, help and guidane given to a novice when it comes to legal matters

Excellent lawyers efficient, keep you informed at all turns would highly recommend. Thank you team for all your hard work

A good experience for me with the team at KP Law. Each associate that contacted me has been kind and compassionate, and explained everything in detail. Emails have been replied to and follow up phone calls made after contact.
I do agree with past reviews that fees are extremely high, but no different to other law firms, and i understand the reasons given.

Mine has been quite a long process.
From start to semi completion (which is where we currently are) I have found all colleagues at KP Law, enormously helpful, patient and kind.
Easy to contact, easy to speak with.
They maintained contact with me keeping me updated.
Any questions I had they answered promptly.
There was no information that I needed that wasn’t to my knowledge provided promptly and honestly.
I’m always a little reluctant to comment as everyone will have a different experience.
But from my point of view I have felt like my situation was being handled by people who genuinely cared.
Thank you all at KP Law that I had any communication with 5⭐️
PS; I will note location but my case may have been cared for by both offices.
Date is of review. The whole process has been several years, I am unable to recall the beginning dates of the process.
All excellent from my point of view.