KenHowells.com Opiniões 16

TrustScore: 2.5 em 5

2,5

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Informações sobre a empresa

  1. Casino online ou agente de apostas
  2. Loja de apostas off track
  3. Vendedor online de apostas desportivas

Escrito pela empresa

Ken Howells is a family-owned, fully regulated UK bookmaker established in 1963. Built on trust, service and integrity, we combine traditional values with a modern betting experience. Our online Ken Howells platform, offers a fully featured sportsbook and premium casino experience, covering a wide range of sports and gaming options, supported by knowledgeable staff and a customer-first approach. While continuing our roots with a traditional betting shop in Ammanford and on-course presence at major race meetings, Ken Howells has grown into one of the UK’s most respected independent bookmakers, known for reliability, service and reputation.


Informações de contacto

2,5

Mau

TrustScore: 2.5 em 5

16 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 66% das suas opiniões negativas

Geralmente responde dentro de uma semana

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Classificada 5 em 5 estrelas

Ken Howells have excellent offers and…

Ken Howells have excellent offers and promotions. They offer competitive odds and have an army of sports they bet on. They also have safe gambling tools to help you play responsibly and still have fun.
I highly recommend Ken Howells

6 de junho de 2026
Opinião espontânea
logótipo da KenHowells.com

Resposta da KenHowells.com

Thank you for your review and for recommending us. We truly appreciate your support and are glad you’re enjoying what we offer. We look forward to continuing to provide you with a great betting experience.

Classificada 1 em 5 estrelas

Terrible the reviews were right

Joined the site, verified, deposited and then my access was restricted before I even placed a bet? Weird bunch since they have my £500 and no explanation to why this was done?

27 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Very very poor experience with this…

Very very poor experience with this unknown casino. Avoid

21 de maio de 2026
Opinião espontânea
logótipo da KenHowells.com

Resposta da KenHowells.com

Hi,

We’re sorry to hear that your experience did not meet your expectations. Customer satisfaction is important to us and we would welcome the opportunity to understand your concerns further and assist where possible.

Please feel free to contact our support team directly so we can look into this for you.

Classificada 1 em 5 estrelas

Do not use

Do not use. Deposited money and was logged out of my account and blocked from my account. I’ve seen some poor bookmakers over the years but this one tops them all.

14 de maio de 2026
Opinião espontânea
logótipo da KenHowells.com

Resposta da KenHowells.com

We’re sorry to hear you feel this way.

For security and regulatory reasons, accounts may be temporarily restricted or closed following routine checks or activity reviews. These measures are in place to protect customers and ensure compliance with our terms and responsible gambling obligations.

If your account has been affected, our support team can review this further for you directly and provide clarification where possible.

We appreciate your feedback.

Classificada 5 em 5 estrelas

Great company and would recommend to…

Great company and would recommend to friends and family!

11 de maio de 2026
Opinião espontânea
logótipo da KenHowells.com

Resposta da KenHowells.com

Thank you for your kind review!

We really appreciate your support and are delighted to hear you’ve had a positive experience with us. Thank you for recommending us to your friends and family — it means a lot to the team.

We wish you continued good luck and enjoyment on the site!

Classificada 1 em 5 estrelas

Ken don’t like a promo Howells

After receiving no promotions in my first week of being a customer I asked for a free bet even maybe £5 (considering id deposited about £6/700) and they closed my account hahahaha. Absolute fraud artists

10 de maio de 2026
Opinião espontânea
logótipo da KenHowells.com

Resposta da KenHowells.com

We’re sorry to hear you feel this way.

Promotions and free bets are offered at our discretion and are not guaranteed for all customers. Eligibility for promotions is determined through a range of factors linked to account activity and internal promotional criteria.

Account decisions are also made in line with our terms, policies, and responsible gambling procedures.

We strongly reject any suggestion that our platform is fraudulent and remain committed to providing a fair and regulated service to all players.

Classificada 1 em 5 estrelas

Wish I could put zero stars this site…

Wish I could put zero stars this site is a joke nothink but thief’s !! Do not play on this site they will rob you!! Slots spin an spin without any chance of gettin a bonus round it’s the worst site I’ve ever signed up to in my life ! Absolute vile!!! Does anyone no how you can get these investigated ??

5 de maio de 2026
Opinião espontânea
logótipo da KenHowells.com

Resposta da KenHowells.com

Hi,
We’re sorry to hear that you feel this way about your experience.

We take customer feedback seriously, however we strongly reject claims that our platform is dishonest or unfair. All games on our site operate using regulated and independently tested software.

We also have a zero-tolerance policy towards abusive or threatening behaviour directed at our staff, and we reserve the right to restrict or close accounts where necessary in line with our terms and conditions.

We wish you all the best moving forward.

Classificada 5 em 5 estrelas

Very pleasant experience with Ken…

Very pleasant experience with Ken Howells for the past half a year that I have been using them. The bonus rewards are very much standardized as with most online bookies, but the withdrawals hit my bank account much faster then the average bookie.

28 de abril de 2026
Opinião espontânea
logótipo da KenHowells.com

Resposta da KenHowells.com

Hi,

We're really pleased to hear you've had such a pleasant experience with us since joining.

It’s great to hear you are happy with the withdrawal speed on your account, we know how important that is, and that you’ve been enjoying the overall service.

We appreciate your support and look forward to continuing to provide you with a great experience!

Kind Regards,
Ken Howells.

Classificada 1 em 5 estrelas

Closed my account for no reason

Received an email with the following :

"Following a review of your account, we’ve identified activity that is not consistent with our policies. As a result, your account has been permanently closed.

This decision is final and will not be subject to further correspondence or review."

No explanation, no policies that I "supposedly" broke, no chance to make amends for god knows what I was "supposed" to have done, and no option to repeal. I did absolutely nothing wrong. I only made a few bets on the site. Stupid and pathetic.

** Responding to the reply below - The reason you have stated means nothing and doesn't explain anything. You ban who you want but unless they are losing money on your site. Predatory behaviour.

27 de abril de 2026
Opinião espontânea
logótipo da KenHowells.com

Resposta da KenHowells.com

Hi,

Thank you for taking the time to write your review, we would like the opportunity to clarify why your account was closed.

Account closures are never taken lightly and are carried out in line with our terms, conditions, and regulatory obligations. These decisions are based on a range of factors related to account activity and compliance requirements, rather than the outcome of bets placed.

We hope this clears any confusion.

Kind Regards,
Ken Howells.

Classificada 1 em 5 estrelas

Account closed after three weeks or so

Account closed after three weeks or so for one apparent reason: I was winning.

I received a generic message claiming my activity wasn’t “consistent with policies,” but no actual explanation or evidence was provided. Just a vague excuse.

This feels like a bookmaker that’s happy to take your money but quick to shut you down the moment you win.

No transparency, no accountability. I would not recommend. It’s very simple, if you win your out. Losers only need apply. I’m 76 and spend my time studying tennis but I’m not the punter they want. If my stakes were too high just cut it down not just close an account.

26 de abril de 2026
Opinião espontânea
logótipo da KenHowells.com

Resposta da KenHowells.com

Hi,

Thank you for taking the time to write your review, we would like the opportunity to clarify why your account was closed.

Account reviews and any subsequent restrictions or closures are carried out in line with our regulatory obligations and internal policies. These decisions are not based on whether a customer is winning, but rather on a range of factors relating to account activity and compliance requirements.

We hope this clears any confusion.

Kind Regards,
Ken Howells.

Classificada 2 em 5 estrelas

Never responsible for app malfunctions

Happy with site but when their site malfunctions they take zero responsibility which is always at the detriment of customers.
Had a problem depositing, sanctioned by my bank only to find page on their site to confirm by button had been removed below the viewing window so unable to place bet. You know the outcome when these things it usually wins and costs you . It did significantly. Although added to my deposit limits they never received notification of it. How ? Asked someone in authority to call me 5-7 days was the reply. What action could I take but to close the account! Shame cos I liked KH

26 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Haha this site is absolute dogshit

Haha this site is absolute dogshit. Play at your peril

10 de abril de 2026
Opinião espontânea
logótipo da KenHowells.com

Resposta da KenHowells.com

Hello,

We’re sorry to hear that you feel this way about your experience.

While we’re unable to comment on any account-specific details in a public forum, we take all feedback seriously and are always working to improve our services.

If gambling is no longer enjoyable, we would strongly encourage the use of the safer gambling tools available within your account, such as deposit limits, time-outs, and self-exclusion. In addition, there are a number of independent organisations that can provide free, confidential support and advice:
• GamCare – www.gamcare.org.uk | Helpline: 0808 8020 133
• BeGambleAware – www.begambleaware.org
• Gamblers Anonymous – www.gamblersanonymous.org.uk
• GAMSTOP – www.gamstop.co.uk (UK self-exclusion scheme)

If you would like us to review your experience further, please feel free to contact our Customer Support team directly so we can assist you in more detail.

Kind regards,
Ken Howells Team

Classificada 1 em 5 estrelas

No stars if possible

No stars if possible. Absolute thieves

2 de abril de 2026
Opinião espontânea
logótipo da KenHowells.com

Resposta da KenHowells.com

Hello,

We’re sorry to hear that you feel this way about your experience. We take all feedback seriously and aim to provide a fair and transparent service to all of our customers.

We can see that your account is no longer active; however, if you would like us to review any concerns or provide further clarification, please feel free to contact our Customer Support team, who will be happy to assist.

Your feedback is important to us, and we will continue to use it to improve our service.

Kind regards,
KH

Classificada 5 em 5 estrelas

Had an account for 3 weeks so far

Had an account for 3 weeks so far. Getting used to the layout etc and cant fault it so far. Withdrawals pretty quick to debit card within minutes, settling fast, everything works. Even had an issue with a bet that they settled positively as a gesture of goodwill and was a nice surprise.Support are not 24x7 but then doesn't need to be does it? Prompt response the following day. The KYC side will take place soon, but thats all bookies now in UK. I just bet on horses, football and a little roullette. To be honest, never heard of them before but really glad I found them and so far they seem pretty straight and uncomplicated. Thanks very much gang.

4 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Poor odds rubbish casino returns


I've been using Ken Howells for around a month now and overall I'm pretty disappointed. Here's my honest breakdown:

**Sports Betting & Odds**
The odds across the board are poor, particularly in-play where they are well below what you'd find at the major bookmakers. I compared them regularly and the only area where they hold up competitively is horse racing — but let's be honest, that's the same with pretty much every bookmaker these days. Football odds are by far the worst I've seen, I'd strongly recommend shopping around elsewhere if football is your main betting market.

**Casino**
This is where it gets really bad. In over 1,000 spins across a month of use, I can count my wins on one hand — I think I won twice. The return rate on the casino games is the worst I have ever come across. Avoid if you're a slots player.

**Promotions**
The promotions look appealing on the surface but don't be fooled. They are few and far between, and when you dig into the small print the terms and conditions are so restrictive that they are almost worthless in practice.

**Summary**
There are far better bookmakers out there offering better odds, fairer casino returns and more genuine promotions.

6 de fevereiro de 2026
Opinião espontânea

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