Key Travel Opiniões 

Resposta da Key Travel

27/02/2026

Hi Nicola, we are pleased to hear you have found our service easy to use. We are all about simplifying the booking process, travel can be stressful enough! Thank you for leaving us a review.

Resposta da Key Travel

27/02/2026

Hi Ashraf, these are great descriptive words to hear about your experience, thank you for sharing.

Resposta da Key Travel

Actualizada a 3/03/2026

Hello, we appreciate you sharing this feedback and are sorry to hear about the issues you have experienced. It is certainly not what we expect our customers to have to deal with. Thank you for sharing your reference number, as a result we were able to conduct a high level review, which we have now escalated to our internal complaints team for a deeper level investigation. Our Operations team will now be in touch directly to explain the process and to share the outcome. Again, we are sorry for the problems experienced and appreciate being able to look into this further for you.

Resposta da Key Travel

23/02/2026

We are very sorry to read this and disappointed to hear that you felt our service was slow and inefficient. That is certainly not the experience we aim to provide for our customers.

We would genuinely like to understand what happened so we can look into it properly and address any specific issues. As there is no detail attached to this review, we have asked Trustpilot to reach out to you to gather a little more information.

We take all feedback seriously and are committed to improving wherever we can.

Resposta da Key Travel

23/02/2026

Hi Aurelie, thank you very much for taking the time to share your feedback. We are delighted to hear that you found your consultant helpful and responsive, and that they were able to secure the best option for you. Providing attentive service and good value is exactly what we aim to deliver for everyone.

Resposta da Key Travel

18/02/2026

Hi Jennifer, thank you for sharing this wonderful feedback around the support you received from Diana. We will share this with both Diana and her manager.

Resposta da Key Travel

16/02/2026

Thank you for taking the time to leave a review. I am genuinely sorry to hear that your experience with Key Travel has been frustrating, and that we have added complexity rather than making travel easier.

We work hard to support organisations and their travellers, so it is disappointing to hear this. We would really value the opportunity to understand what part of the process felt unnecessarily complicated for you, whether that was booking, changes, approvals, communication, or something else, so we have asked Trustpilot to reach out to you to gather more detail. If you are willing, please could you provide a few details. That will allow us to look into what happened and identify what we can improve.

Thank you again for your feedback.

Resposta da Key Travel

16/02/2026

Thanks Simon, what a great review to read! Thanks for sharing and for the 80's reference!

Resposta da Key Travel

6/02/2026

Thanks Clair, it makes us happy to hear about your experience.

Resposta da Key Travel

4/02/2026

Hi Iain, great to hear you have received excellent service. Thanks for leaving us a review.

Resposta da Key Travel

2/02/2026

We appreciate you sharing that you found our service to be friendly and professional. We look forward to supporting your need booking with us Robert.

Resposta da Key Travel

2/02/2026

Thanks for sharing this Antonio. We'll be sure to inform both Alejandro and their manager.

Resposta da Key Travel

28/01/2026

Hello Jen, thank you for taking the time to share your experience. I am very sorry to hear about the issues you have encountered during your stays.

We would like to reassure you that rooms are not intentionally allocated as “worst available” or lower quality. Accommodation content is provided via established global accommodation partners, and room types, such as bed type or accessibility features, are displayed at the point of booking. The hotel is responsible for allocating a specific room within the category booked, and unfortunately this can sometimes result in outcomes that do not meet expectations.

Issues such as lack of heating, strong smells, or an incorrect room setup are not acceptable. In the first instance, we always recommend raising these directly with the hotel, as they are best placed to resolve room-specific problems quickly. If this does not resolve the issue, our team is available to step in and support you while you are on site, including liaising with the hotel on your behalf.

Regarding pricing, rates can differ from those shown on hotel websites due to availability, demand, or the inclusion of corporate or managed travel terms. However, we absolutely understand how frustrating it feels to see a lower price elsewhere, and this is something we take seriously.

We also actively feed back concerns about hotel quality and guest experience to our accommodation partners. Where standards are consistently not met, properties can be reviewed or removed from search results.

We would appreciate the opportunity to look into your bookings in more detail. Trustpilot will contact you directly to request your booking reference and email address so we can investigate fully and follow up with you.

Thank you again for raising this. Feedback like yours helps us identify where improvements are needed.

Resposta da Key Travel

28/01/2026

Thank you for the review David. Glad to hear you found the process and our booking tool quick and easy.

Resposta da Key Travel

26/01/2026

So pleased you have found us to be flexible and responsive in your interactions with us Yinebeb. Thank you for writing us this review.

Resposta da Key Travel

26/01/2026

Hello Nathalie, thank you for taking the time to share your feedback.

You are right that the system currently allows results to be sorted by earliest departure only. While it is possible to use the filter to remove the earlier departure times, we appreciate that a ‘sort by latest departure’ option would also be helpful. We will pass this suggestion on to our IT team for consideration.

In terms of combining flights and rail, it is possible to build a journey across different modes. You can add a flight to your basket, then search for a rail journey or hotel and add that as well before proceeding to book all elements together. We are sorry if this was not clear during your booking experience.

Thank you again for your comments. Feedback like this is helpful in highlighting where we can improve both functionality and clarity for our users.

Resposta da Key Travel

26/01/2026

Thanks Regelyn, we appreciate you sharing this feedback.

Resposta da Key Travel

23/01/2026

Thanks Raheleh for such a great review. We certainly can't ask for more than that and are happy to hear about your experience.

Resposta da Key Travel

Actualizada a 23/01/2026

Hi Penny, thank you for taking the time to share further information with us and for giving us the opportunity to review what took place. We are sorry to hear about your disappointment with this booking and appreciate how frustrating it can be when a trip does not meet expectations, particularly when booking premium travel.

We understand the booking was made via our online booking system and that our team have explained how search results are based on the main, longest flight sector rather than enforcing the same cabin on every shorter connection. This means some itineraries can include mixed cabins unless additional filters are applied or each flight segment is reviewed in detail before confirming the booking. This approach is designed to ensure travellers still see viable options where certain cabins are not available on shorter routes.

Full cabin details and fare inclusions are available at the point of booking through the filters and information icons, which allow bookers to check each flight sector before purchase.

We recognise that experiences like this can be disappointing and we value the feedback you have shared. It helps us identify where greater clarity may be needed within the online booking process, and we will continue to use customer insight to improve how information is presented and understood at the point of booking.

With regards to your colleagues experience during the Heathrow outage in March 2025, we supported hundred's of customers with flight amendments and rescheduling during the initial outage and also through the following days due to the knock-on effects. As we don't have the details of your colleagues case we can't offer any further detailed insight, but we are happy to investigate further if your colleagues would like. Please let them know they are very welcome to reach out to us directly at hello@keytravel.com.

Resposta da Key Travel

22/01/2026

What great feedback to hear Jean Claude. First of all we are so pleased you were able to attend the meeting and secondly it's great to hear about the support 'night and day' that you received from the team to help you. Thanks for sharing this.