the customer service rep could have soooooo easily have taken on a sarcastic tone as the mistake was at my end! She didn't, she simply walked me through reflective review of the process, like what ef... Ver mais
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Leia as opiniões dos outros
A couple of issues initially (KT Online account had been deactivated, presumably because it had been a while since I booked travel, and it took until the evening to get a reply to my subsequent email... Ver mais
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Key travel is great when you need to call for an emergency. Sometimes their booking system is a bit confusing, because the same hotel will be listed twice, with the same address, but a slightly (or no... Ver mais
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My recent experience with Key Travel was fantastic. Rhys Quinn was so supportive and kind on the whatsapp emergency line and afterwards via email, helping me every step of the way to rearrange my book... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Founded in 1980, Key Travel by Trip.Biz is the world’s leading travel management company exclusively focused on the unique travel needs of mission-driven organisations. We specialise in supporting organisations where mission, purpose and social impact are central to their objectives, including academic, humanitarian, faith-based, charity, NGO, and other purpose-led organisations. Operating across the UK, Europe, Canada and Africa, Key Travel has a long-standing heritage in serving the not-for-profit sector and was the first travel management company to launch specialist air fares for this market. Key Travel helps organisations reduce the cost, complexity, risk and carbon impact of travel, enabling them to focus more of their resources on delivering their mission.
Informações de contacto
9th Floor St James Building, 61-95 Oxford Street, M1 6EJ, Manchester, Reino Unido
- hello@keytravel.com
- www.keytravel.com
4,6
Excelente
873 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Grateful for swift responses from Key staff
I have had a highly satisfactory experience with booking flight tickets with Key. Donna, the Key staff whom I communicated with, responded to my inquiries and requests and helped me resolve my issues very swiftly. This timely response was particularly important because I needed to book the flights as soon as possible to secure the tickets for the dates I wanted to make my business trips.
24 de outubro de 2025
Resposta da Key Travel
Thank you very much for sharing your feedback Soe. We are delighted to hear that your booking experience with us was smooth and efficient. It is great to know that Donna was able to assist you quickly and help you secure the flights you needed. We will be sure to pass on your kind words to her. We really appreciate you taking the time to share your experience and look forward to helping with your future travel plans.
Terrible customer support
I have had a myriad of problems trying to get my flights booked through their online platform, mostly around prices changing instantly when I try to share my quote with my booker.
Every time I've tried to get help, the responses have been unhelpful and extremely delayed (email responses almost a day later, despite me responding instantly to them).
I have also been shunted from person to person, with no one taking responsibility or actually helping me out.
30 de outubro de 2025
Opinião espontânea
Resposta da Key Travel
Hi Matthew, we are really sorry to hear about your experience. Airline pricing is dynamic and can change rapidly, bringing an understandable frustration. We would like to look into your experience more closely, especially in regards to the delayed responses, as that is certainly not what we would expect to hear. We have therefore asked Trustpilot to request more detail from you - such as a booking reference, or email address to help us review what happened.
Resposta da Key Travel
Hi Manish, glad to hear we were able to understand your requirements and get everything in place for you. Thank you for sharing this feedback!
Swift to action
I needed to make a change to my accommodation just a few days before travel due to a change in schedule, and Cynthia was very swift and efficient in responding and making the necessary amendments. I really appreciated how seamless the process was, especially given the short notice.
23 de outubro de 2025
Resposta da Key Travel
Hi Tokozile, we are so pleased to know Cynthia was able to support you. It's exactly why we are here, to support our customers when those travel plans become complicated or need changing last minute!
Resposta da Key Travel
Thank you for taking the time to share your feedback Nick! We’re so pleased you found our service quick and professional, that’s exactly the experience we aim to deliver for all our travellers. We’ll be sure to share your comments with the team.
Szybka i profesjonalna pomoc
Proces rezerwacji przebiegł bardzo szybko i sprawnie. Bardzo duża wygoda dla podróżującego.
21 de outubro de 2025
Resposta da Key Travel
Dziękujemy za Twoją opinię! Cieszymy się, że proces rezerwacji przebiegł szybko i sprawnie oraz że nasze rozwiązanie okazało się wygodne w podróży.
Resposta da Key Travel
Great to hear about your experience Lekshmi, thank you!
Kelly was great
15 de outubro de 2025
Resposta da Key Travel
Thanks Matt, we'll be sure to pass this on to Kelly.
Smooth booking experience
Just booked a flight ticket. The price is consistent with those from other platforms and agencies, and the booking is smooth.
15 de outubro de 2025
Resposta da Key Travel
Thank you for taking the time to share your feedback George! We’re so pleased to hear your booking experience was smooth and our pricing met your expectations. We really appreciate you choosing Key Travel and hope to assist with your future journeys.
It is very good for me to face a new…
It is very good for me to face a new challenge because this is my 1st time using the Key travel system. For next time, I will master the system
15 de outubro de 2025
Resposta da Key Travel
Thank you for your lovely feedback Shimelis! We’re delighted your first experience went well and that you’re already feeling more confident using our system. Our team is always here if you need any support next time you book.
Great service
Great service, intuitive web pages & everything sorted within 15 minutes - thank you
15 de outubro de 2025
Resposta da Key Travel
We’re thrilled to hear you found our service fast and easy to use! Thank you for your kind words Alan, we’ll be sure to share your feedback with our team. We look forward to helping you with your next trip.
Reactivity and rapidity
10 de outubro de 2025
Resposta da Key Travel
Two great words Francois, thank you for sharing this feedback!
Very quick and easy
11 de outubro de 2025
Resposta da Key Travel
Just what we like to hear, thank you Elmonstaserbellah.
The system is easy to navigate and suit…
The system is easy to navigate and suit my needs of booking hotels and travelling without any hassle.
9 de outubro de 2025
Resposta da Key Travel
Thank you so much for your feedback Merukube! We’re delighted to hear that our system makes booking hotels and travelling hassle-free for you. It’s always great to know our service is helping our customers have smoother travel experiences.
Resposta da Key Travel
Thanks for the feedback Albertha. Glad to hear how timely you found the service.
Resposta da Key Travel
Hi Ahmed, these are words we love to hear and are so pleased this is what you experienced when dealing with our team. Thanks for sharing.
Resposta da Key Travel
Hi Adam. Great to hear this feedback and to know the positive experience you had with Annette and the support she provided with your travel. Thank you for sharing.
Quick and proactive answer
4 de outubro de 2025
Resposta da Key Travel
Great to hear this feedback Vinciane, thank you!
Resposta da Key Travel
Thank you nyreef, we're pleased to hear you found the site to be user friendly, it was one of our main aims when we built it. We appreciate you sharing the feedback.
It was great because I was able to communicate directly with a travel agent rather than going through a portal
It was great because I was able to communicate directly with one of your travel agents
3 de outubro de 2025
Resposta da Key Travel
Thanks for the feedback Susanne, we're pleased to hear you found it useful being able to communicate directly with one of our agents. We understand some people like doing everything online, but it's important to us that we also offer offline support, so that you can speak with someone when needed.
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