KitchenAid Opiniões 

Ik heb mijn product in het kader van de garantie opgestuurd. Tijdens het transport is mijn product echter kwijtgeraakt. Dit is buiten mijn schuld gebeurd.
Ondanks het feit dat het om een garantiedossier ging, heb ik bijna twee maanden moeten wachten op de terugbetaling. Dat heeft mij veel tijd, energie en frustratie gekost.
Daarnaast is mij als compensatie een kortingsvoucher aangeboden. Er is mij toegezegd dat deze zou worden verhoogd van 20% naar 30%. Inmiddels wacht ik hier al twee weken op, zonder dat ik de beloofde voucher of een duidelijke uitleg heb ontvangen.
Ik heb meerdere keren contact opgenomen met uw klantenservice, maar mijn dossier is nog steeds niet correct afgerond. Ik vind het onacceptabel dat ik maandenlang moet wachten op een oplossing voor een probleem waarvoor ik geen enkele verantwoordelijkheid draag.

Ich schreibe diese Bewertung ausdrücklich, damit andere Kunden gewarnt sind, bevor sie bei diesem Anbieter bestellen.
Ich habe eine KitchenAid im Wert von knapp 600 € bestellt, zusätzlich mit einer Gravur. Geliefert wurde das Gerät nicht im Originalkarton, sondern in einer stark beschädigten Verpackung eines offensichtlich anderen Modells und Farbschemas. Für ein Produkt dieser Preisklasse ist das in meinen Augen absolut nicht akzeptabel insbesondere auch im Hinblick auf einen möglichen Wiederverkaufswert.

Die Gravur war zudem mangelhaft ausgeführt, was ich mit Fotos dokumentiert und reklamiert habe. Selbst der Anbieter hat eingeräumt, dass die Gravur nicht sauber gearbeitet ist. Ich habe daraufhin um einen Austausch bzw. eine angemessene Lösung inklusive neuer Verpackung gebeten.
Statt einer kundenorientierten Lösung wurde mir zunächst ein Nachlass von 10 % angeboten, den ich abgelehnt habe. Die gesamte Kommunikation zog sich über mehrere Wochen hinweg und wirkte dabei stark unpersönlich und immer automatisiert. In den E-Mails wechselten ständig die Absendernamen, und auf konkrete Inhalte wurde nur unzureichend eingegangen.
Später wurde mir zwar schriftlich signalisiert, dass eine Einigung (10 % Nachlass) umgesetzt wird, gleichzeitig war eine Verrechnung mit dem Kaufpreis nicht möglich. Nachdem ich den Gesamtbetrag dennoch gezahlt hatte, wurde diese Vereinbarung im Nachgang faktisch wieder in Frage gestellt und stattdessen erneut nur eine Rücksendung des Produkts angeboten obwohl bereits eine andere Lösung zugesichert war.

Für mich ist vor allem die gesamte Abwicklung enttäuschend: keine klare, verlässliche Kommunikation, keine konsistente Lösung und kein kundenorientiertes Verhalten bei einem hochwertigen Produkt.

Ich kann diesen Anbieter nicht empfehlen. Vorsicht!!!!!

Same defect three times – disappointing quality

We received a KitchenAid Diamond Blender as a gift in September 2021. After less than two months of normal use, the blender started making a loud rattling noise. It was sent for repair, where we were told that a screw in the motor had come loose.

Around two years later the exact same issue happened again and the blender had to be repaired once more.

Now the same defect has occurred for the third time – again a loose screw in the motor.

It is very disappointing that a product in this price range repeatedly fails with the exact same defect, especially when the first failure happened after such a short time. This suggests a possible design or manufacturing issue.

I have contacted KitchenAid customer service and hope they will resolve this issue.

Customer service doesn’t exist. Indhave reported a defect three times over 6 months and nothing happens and you can’t get in contact with them whatsoever

I have been a loyal KitchenAid user for years and loved my old model (5KSM125). Based on that trust, I upgraded to the new Model 5KSM193ADECU. It has been a massive disappointment.

The Product: Straight out of the box, the quality is clearly inferior:

The motor sounds "sick": A metallic grinding noise, as if it’s about to burn out.

Overheating: The machine gets alarmingly hot after just a few minutes of use.

Lack of Torque: It struggles with dough that my old machine handled with ease.

Speed issues: There is no perceptible difference between speeds 8, 9, and 10. This is a clear lack of Quality Control (QC).

The Customer Service: When I complained about this defective unit, KitchenAid Denmark tried to dismiss my claim by citing a "14-day return policy," completely ignoring Danish and EU Consumer Law (Købeloven) regarding faulty goods. They refuse to take responsibility for a brand-new, defective machine and are trying to force a repair instead of a refund.

The "Iconic" status is now only in the design—not the motor or the service. If you expect the classic KitchenAid durability, look elsewhere.

terrible customer service. several days between uninformative email responses. weeks and weeks of back and forth to return an item. painful and time consuming

Unfortunately I have not received a product which was ordered over a month ago and have not yet received a refund despite several emails

Min codeless håndmikser var begyndt at drille ved brug. Da garantien nærmede sig sin afslutning, sendte jeg den ind, den var desværre defekt. Modellen var desværre udgået. Jeg må sige at de var hurtige og jeg fik et tilgodebevis, på mere end mixeren havde kostet, det er bare service. Tak for det, håber den nye model holder bedre, for jeg elsker der ikke er ledning på.

My stand mixer with tilt-head function broke down after 5-6 uses. I have waited endlessly without answer for customer service. I have emailed them several times without a reply. This is the worst service I have ever experienced. Don't buy kitchenaid.

Vorig jaar een espressomachine aangekocht via de website. Werkt plots niet meer dus er moet een herstel gebeuren aangezien het product nog binnen de garantie valt. Kitchenaid reageert niet via mail, ook na meermaals mailen. Het komt over alsof ze nu aan het rekken zijn om de garantie te laten vervallen zodat er geen herstel meer moet gebeuren aan het toestel. Ik raad dit bedrijf niet aan. Klantenservice is enorm slecht.

Dear Kitchen Aid, I have now emailed 4 times since the 8th of May 25 and had no response, I have also called and been left on hold for 20 minutes.

I have a broken "artisan" coffee maker, it is less than a year old and I need it to be fixed, replaced, refunded - something, anything!
I have used the email address on your website.
Please answer or post your email address here so we can start again.
Really frustrating!
Thanks
Nuala

If I could give 0 I would’ve. The customer service is absolutely appalling. We’ve had nothing but problems with our mixer and they refuse to replace it, even when it makes a horrible sound and trips electrics in the house. There is clearly a fault. They provided us with a voucher as a gesture of goodwill and proceeded to tell us that we’d receive a refund for the difference, I ring back a few days later to check the progress and am told that no refund is being given. This was no communicated.

I also asked to be put through to the customer complaint team and they refused to do so, saying that’s not an option and they have to be emailed. I asked 5 times for the email and I’m still waiting to be provided with it.

If you can, avoid, I do not recommend and won’t be purchasing from again. Good luck to anyone getting through on the phone, you’ll constantly be out on hold.

Product dead on arrival. I'm on wait for 1,5 hours at their helpdesk,for the second day in a row. This isn't customer service.

Deze mensen spammen je met e-mails zelfs wanneer je herhaaldelijk vraagt om dat niet meer te doen.

Ik krijg geen vraag op mijn antwoord, er wordt niet meegedacht, absoluut géén klantenservice.
Dus NOOIT online kopen, misschien dat je in de winkel nog wel klantvriendelijke mensen aantreft. Die zowel aan de klant als aan de omzet denken.

Bought a frying pan through Føtex (Danish supermarket) and found out the hard way that the handle is not properly heat insulated - Ouch!
Support person Emma says they can't give me a refund even if I send them the useless, defect and might I add, DANGEROUS, product.
I've had several burns using this because you always forget you can't touch the part of the handle that is close to the pan itself. However, the pan is quite heavy and even with Emma's "brilliant" suggestion of using oven mits (!), this cannot work. They would give a weaker grip, and again: The pan is heavy.

I wish I'd read all these reviews before buying a KitcheAid product, but ofc now I know to never do that again. And let me warn you: The products suck and the support is ridiculous.

As a final touch, I wrote to them on June 14th 2024 and twice asked them to please reply, which they did not do until July 22nd 2024!?

How can you sell products that are dangerous and will give people burns and then act like YOU'RE the ones we should feel sorry for?

Unbelievable.

Contacted Kitchenaid about a defective cordless hand mixer that I purchased a year or so ago and have rarely used it. Unfortunately I went to use it the other day and it would not turn on. The battery indicator shows it’s charged. They offered no help and basically said tuff luck. Will not buy any of their products again

Reçu notre robot dans les délais De livraison par DHL transport . Le colis est dans un État impeccable . Je recommande .