The Kroger Co. Opiniões 862

I order from Kroger every week. I normally use instacart. They are great. The 3 times I have used Kroger delivery, have all been wrong. The first time was during Covid where I ended up with 3 boxes of cereal and 2 gallons of milk among other things. These were things some family obviously needed. The second time I ended up with fresh fruit and artisan cheeses. That was fine with me but I’m sure whoever got my order as not happy.
But today I got rubbing alcohol, qtips, ginger ale, vapo rub and Lysol. Somebody is sick and needed this order. That made me angry.

Guest Services, Cashier & Bagger and Produce Associate.
Excellent customer service interaction.
Professional, Personable and Service with a smile.
Kroger in Riverdale Georgia
Dale, Jordan and Levoris
I didn't get the two associates name in Guest Services
Thank you, great team, you are appreciated.
Retired Army combat Veteran

In my dealing with Kroger employees I have never had a problem finding what I need they are helpful and have even gone to the idem I was looking for

Online order from krogers, app said my order was delivered, but I never received it. Spoke to customer service after on the phone for over 30 minutes and was told my order was cancelled. Will not get a refund between 7 to 10 working days. If I was never charged, why should I wait for a refund. Unacceptable! Advice, please read the reviews before ordering from krogers.

Beware when shopping at Kroger. They advertise low price with digital coupon and CARD. But when you check out, the discount is not automatically applied for the card. After talking to the clerk I was told than unless the customer ask specifically for the price correction you will pay full regular price.
As we rely on Kroger integrity, now I understand why people are frustrated by the high cost of groceries.
A very fine line of cheating the customer here. so beware.

Total stress going through the app to get the 25 dollar off coupon on your first 2 delieveries. I believe it is a fraudulent way to get business. They have that great offer, then you can't use it. They won't be getting any of my business. Kroger your fired!

I have to rate my grocery order on June 21st 5 stars. This was the first time in over a year that all of my cart items were in stock. I got a superb InstaCart shopper named Leon who double bagged everything correctly and did not tie the inner bag in a knot. Plus he was quick. I ordered 2 pounds of deli cheese and actually got most of my slices with paper dividers as requested. I read the deli cheese reviews and management is making the cheese slicers cut back on paper. Also all of my coupons were applied, amazing. Mt. Sterling, Ky Kroger

If I could rate Kroger a (0) I would. The experience was horrible! Whoever does their shopping needs training as they don't read expiration dates. My order came with 6-7 items that were near expiration. In dealing with customer service, they clearly don't listen or know their customer as I stated several times, I will never shop their again. Once is more than enough for me! This includes a call to their corporate office. It seems like they try to force you to shop there only offering a credit to their shoppers' card. It took several emails, call to Kroger and finally I got fed up and just called my bank for a real refund. Such drama for nothing!! Don't do it shop elsewhere!!

kroger consistently advertises products with prices that they have no intention of honoring. this all started happening when shell oil bought out the original owners. time and time again they get customers to come in with false advertising. to numerous times to list here, but this time it was for ribeye bone in steaks family pack. for three days since the circular week began, there have ben none to be had. and the meat counter was closed all three days. i was told on a thursday that all they had were ribeye roasts. on saturday i was told that there was no one there to cut them.

Kroger pickup is incompetent as can be. If I could give less than one star I would. They shorted me an expensive item and then disconnected me from a call and a live chat. I’ll be buying from Walmart from now on.

I ordered Kroger delivery because the items were on sale and the next day I got a random notification that my charge was adjusted $20 MORE. I called them and they told me it was because the item price changed the next day. I ALREADY PAID FOR MY ORDER and they are allowed to just change the price of my order the next day. This is insane and nobody should shop here!!!

I placed an online order. I spent a great deal of money but I was supposed to get deals on everything. The next day when it was delivered, I discovered that I didn't get most of the sales, they made substitutions that i didn't approve and left items off. They refused to give me a refund and would only give me store credit. I placed another order, the total reflected the store credit and the shopper confirmed that my store credit was applied. I received the receipt today and checked my bank account, they didn't apply my store credit. I spent almost 40 mins talking to kroger customer service and they were absolutely unhelpful! They are essentially stealing from me and the only "help" they are offering is to talk to their IT department to find out what happened. Do NOT order from kroger unless you want them to steal from you!

100% of the time when I am crazy enough to think Kroger will get an order right, they fail me once again. I placed an order for delivery at 3:30. At 5:00 i called and was on hold for thirty minutes while Kroger figured out why the failed once again. By 5:30 they decided they would deliver my order 'in the next thirty minutes'. This is LaGrange Kentucky. Sad. Every time.

I live in Sarasota and find Kroger's delivery outstanding. All fresh produce is a nice size, tastes great, and is in perfect condition. They deliver at the correct time that I picked. The drivers are kind and helpful. I save money with the many digital coupons and have fair prices. I purchased the yearly membership and on my second delivery, they gave me $25 off my grocery bill. With that, the cost for a year of delivery was $29 and drivers do not take tips from customers. They leave groceries at your door or will bring them in and set them where you want them. I will never end this service, it's great.

Thanks for reaching out. I'm Mherie Ruth.

I hope this email finds you well. We have done a thorough review of your account. We noticed that you have had multiple issues with your online orders lately. As such we request that you only shop in store. You will no longer be able to place online orders or receive refunds for online orders. While we appreciate your business, at this time we will no longer approve these refund requests. Any issues with your future in-store purchases should be reviewed with the in-store team.

Subject: Re: Recent Changes to My Account

Dear Mherie Ruth,

I am deeply disappointed by your recent email. As a long-time customer of Kroger, I find it unacceptable that my concerns with online orders have led to this decision.

Instead of addressing the issues, you have chosen to restrict my shopping options. I have been a loyal customer and have not experienced such treatment with other retailers.

Your approach to my concerns feels dismissive and unappreciative of my loyalty.

Please be assured that I will no longer shop at Kroger and will share my experience with others.

Your response has made it clear how Kroger values its customers.

Sincerely,

Kroger charges higher than their posted prices.

While using self check out at my local store in Rockwall Texas I noticed the price on the register was higher than the (not on sale) price posted next to the product. When I asked for a price adjustment I was told by the store manager (Theo) Kroger does not honor their posted prices and he could not correct the price on the register.

I called Kroger’s corporate office and they did not deny this is their procedure.

When they made mistakes because of their system, they didn’t accept it instead of that, they blamed it on the client end and refused to solve the problems fairly. This is such a worse solution of the big company like kroger treat their client poorly and unfair!
Hopefully they have the better leader to train their employees better

In Groveland, FL, Kroger delivery will not hire anyone age 50 and above per what the Kroger recruiter emphatically states. I have had a variety of enthusiastic young people deliver, those in their 20's-40's. Most ask for a tip. But the Kroger delivery people make $30,000-$40,000 a year and only have a high school diploma. I do not tip. I enjoy getting my Kroger deliveries. No issues at all.

Rang my groceries at self checkout kiosk and used my debit card. The computer glitched and took my money from my account but didn't approve my order. Called bank and yes Kroger got my money but the store wouldn't give me my groceries. Went to the bank the same day and got a copy of my bank statement. THERE IT WAS KROGER GOT MY MONEY!! I was told to contact Kroger customer service. One week later I am sitting here with no groceries and no refund. I am a senior on SS barely making it. I hope the bigwig corporates are enjoying their lunch today

I ordered on line, paid, got a delivery date and then they never delivered my food. When I called they said it was delivered! But where? Wrong building, wrong apartment? So far, after over 2 weeks of phone calls, no refund as promised! They stopped delivering in my area. Bad customer service, Rotten produce, and always out of items that were ordered. Not reliable.