The Kroger Co. Opiniões 860

When I heard Walmart and Kroger deliver to McLean County I immediately used Walmart. Well, this time I thought I'd try Kroger. It went as follows.

Order put in at 9AM
ETA between 11 and 12
Arrival time 7 pm.

Driver was either having a mental breakdown or was intoxicated. She actually said, "I know your items were just thrown in bags but I ain't sorry". When she left we were really concerned about her driving in the shape she was in.

About an hour later I received a message that my card was charged an additional $41. I called and was informed I was charged for the "add on" items. They then listed $41 worth of items. Items I'd never heard of, ordered or received. This shopper had added to my order for herself!

Do not trust these people with personal information. I'm so glad I caught it but I'm sure this wasn't the first time this lady had done this!

It is elusive and difficult to prove, but, it appears to me that Kroger systematically cheats its customers. I've noticed the price posted with the product is not what is charged at checkout. I have clipped coupons which is not credited to me at checkout. This happens regularly, just happened again today. I had to make a second trip back to Kroger. A supervisor agreed I had a clipped coupon for free eggs and was charged for them anyway. She gave me the credit. The Kroger employees work hard;many of them recognize the problem, are frustrated, can't do anything about it.

2/1/2025
I went back to Kroger to purchase short ribs which are listed in Kroger's weekly digital deals at 6.99/lb.
At checkout, a Kroger employee helped me locate the deal on my cellphone. Even after she followed the proper procedure, the checkout registered continue to price the shortribs at 8.99/lb. She finally did an override to give me the proper price. She acknowledged the checkout register wasn't working.

I continue to suspect that Kroger management has created a methodology that consciously cheats its customers. I would hope to be proven wrong, but the evidence indicates otherwise

They screwed up my order. I didn’t get what I needed the most. They charged me for it and then said they weren’t scanned. They refused to fix the problem. I have two broken arms so I’m unable to go out.
They could care less about customer satisfaction.

I did the buy 2 get 2 free sale for sodas and placed my order on January 14th for the delivery the next day since same day wasn't available. They delivered my order and charged me $60 extra stating the sale was over on the 14th yet I placed it and the money came out on the 14th. I contact customer service to find out refunds were not allowed and that there was nothing they could do to fix the price jump of $60. The next day I noticed another $60 charge which they claim they didn't have on my account yet the bank confirmed it. I reached out to my bank and reported it as fraud do to me not authorizing a $60 charge. I also am reaching out to attorneys due to finding out this is common with kroger. Shame on them

I bought dairy star heavy Cream.If I wanted Whole milk I would've bought Whole milk!
Heavy cream is heavy cream you don't dilute it!

I was at the Kroger store in Hayes,Va. Yesterday to pickup a prescription when I decided to purchase groceries that's when the problem started after purchasing my groceries I was forced to do my own check out because they had no one to do the check out.(I left 80 + dollars for the self check out clerk to re-shop.) My other problem is the parking lot they have taken the handicap parking space for the people who order online. I will be moving my prescription to another location and will not be shopping at the Hayes,Va. Location.

Looking for a zero star for this grocer. We have switched for most of our food purchases to a nearby Food Lion, primary because the prices are lower for most though not all items. But, the big reason was the treatment I received at the service desk for returning a “rotten” salsa. The “manager” refused initially to refund or exchange the spoiled product, a less than $4 item, which my wife bought the day before. The manager adamantly retorted it was an “as is” food item and thus not returnable. I was astonished. She unyieldingly argued that Kroger does not refund as is product purchased from their “bargain bin cart”. I asked her to at least smell the salsa, to which she refused. After several minutes of arguing and escalating discourse, she told her assistant to give me the refund. For, less than $4, you have lost a customer. Sad

This is about today that I experienced with one off the Kroger associate she call herself a manager which is unprofessional manager her is KYLEY I tried to complain about my prescription when I went to pickup yesterday they told me to wait 30 minutes then I came back after 1 hour but what happened is unacceptable the pharmacist told me we don’t have right now you can come back tomorrow, why can’t she told me in first time why made me wait that long to give me unexpected answer then I tried to talk with the manager they told me the manager not available. Then I went there today and I tried to explain what happened yesterday but the manager was super bad unprofessional the way she replied my question with you can go another place from now on how come she decided where I go after I been vale customer for so long since 2005 but the so call manager herself KYLEY decided to kick me away from getting any prescriptions. The following address for the Kroger that happened today 2875 north Decatur rd. Decatur Ga 30033

I stopped shopping at Huntsville Kroger 6 months ago. The store has changed over the 3 years that l had shopped there. The store is dirty, the doors for dairy products don’t close, the checkout person not friendly and l had to bag my own groceries also the checkout person went on his cell phone after ringing up my order. Can you see a cashier at Publix or Walmart doing that? The management don’t care if you have a complaint, they are not interested. So now l shop at Walmart and wish l had gone there sooner.

I found a piece of glass in one of Your product canned salmon! This is such a health hazards it's terrifying. I couldn't ever imagine if either me or my partner had accidentally and unknowingly eaten it. This is something something to heavily be looked at before it gets taken to court for a physical and health violation.

I am a disabled person and I need a driving cart to shop. The Frys Kroeger market near me has several carts but most are broken or do not run properly. I have been stuck in aisles and had to he rescued. Other Frys markets I have visited have properly functioning carts. I complained to the manager and was told they have made several attempts to resolve this problem . Please help our disabled shoppers!

saw mouse in fruit bin, I stared at it and it stared back at me before retreating into the sweet potatos

Refuses to refund me a $5 pickup fee because they were out of stock of items, which brought my total down, and incurred a pickup charge. This is not my fault. I promise you this multimillion dollar corporation is scamming many low income Americans this way! I NEVER authorized my debit card to be charged. Only my EBT card! Argued with support for 3 hours and I still haven’t gotten anywhere.

Sunday December 1st Kroger in Mesquite Texas 75150 on Galloway. The Cashier Donna was very Rude unprofessional Bad customer service skills. Store Manager Craig was not helpful not a good listener. Regarding the issue. We was given incorrect information on items that was on sale.

The website is very confusing. I wasn’t able to order without an account. Then it sent me straight to delivery when I wanted pick up and I had to start all over again. It also didn’t make clear where to change pickup person. It took over an hour to order

Kroger on Union Ave, Memphis Tn. I have a complaint about produce. Kroger should consider getting their turnip greens from another supplier. Bakers Farm turnip greens are terrible. The leaves are yellow. And the and greens start to decay after several hours. This is unhealthy. Which means they were grown in unhealthy soil. In additional when get in the store they swimming in ice and water. Which also indicates something unethical is into play. A dog shouldn't eat these greens

Got talked into opening a Kroger-MasterCard. Points work *only* for gas, NOT FOOD, and MUST BE USED WITHIN DAYS. What a scam! Although I must admit I should have expected as much from Kroger. The only reason I shop there is because they're close. But since their prices jumped sky high to fatten their pockets and gouge customers, I've had about all I can take from those clowns. Aldi is across the street, where I do much of my shopping since Kroger started gouging. HEB is another option, and it's on my way back from my local Costco. I'll still go to Kroger when I need an item or two quickly, but that's it. As for doing my weekly shopping there? Not on your life!

Kroger, your website is ridiculously SLOW, It's so frustrating. FIX IT, PLEASE. you have thousands of customers, hundreds of stores, can't you fix your website for those customers who shop online? I was enjoying Kroger delivery, but after being so annoyed that it was taking me HOURS, just to place an order, I stopped ordering from kroger. Plus they're more expensive than other stores, so. I see I'm not the only one who is frustrated with them. Fix it!

Not sure when it started but if you look real close at Kroger sells as in the buy one or by two get one free they're Jack in the prices up on the other two to pay for the third one that you're not getting me for free Nas energy drinks everywhere else $2 Kroger's raises the price to $3 a piece so it's paying for that third one and it's like that on other products in the store too