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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Buying from Kronos is always an amazing experience. David is extremely knowledgeable and doesn't try to sell you extra items, just to make you part with your money. He gives excellent advice and is a... Ver mais

Classificada 5 em 5 estrelas

I’m impressed by the turnaround here. I originally posted a 1-star review due to a miscommunication issue, but the team went to great lengths to fix it immediately. It was resolved perfectly in less... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ordered a pair of Acoustic Energy AE1 Anniversary speakers in December. I know demand for this product will be high, following glowing reviews in the hifi press and its limited edition status. David a... Ver mais

Classificada 5 em 5 estrelas

Good communication throughout from Kronos AV, the buying process was very efficient with quick shipping, and the Isoacoustic Gaia’s do actually improve the sound of my speakers. And I got a discount f... Ver mais

Informações sobre a empresa

  1. Loja de dispositivos electrónicos

Escrito pela empresa

FOR VERIFIED REVIEWS, PLEASE SEE OUR HELPFUL CROWD: https://www.kronosav.com/pages/reviews (Trustpilot will not verify or remove fake reviews) Kronos AV is one of the UK and Ireland's leading specialist Hi Fi Stores. Supplying the best since 1991. Multi Award Winning Company: 2023/24 - GLOBAL AUDIO SUPPLIER OF THE YEAR - WINNER - 2023/24 BEST NATIONWIDE AUDIO VISUAL RETAILER - WINNER- 2023/24 PRESTIGE AWARD WINNER - BEST AV RETAILER - 2023/24 23/24 - NORTHERN IRISH ENTERPRISE AWARD - WINNER - 23/24 SCOTLAND PRESTIGE AWARD - WINNER 23/24 - GLOBAL Finance Monthly Awards - Outstanding Retailer in Consumer Credit Services - WINNER 2023/24 - HALL OF FAME INDUCTEE - MULTI AWARD WINNERS


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

486 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Eversolo DMP-A6

The Eversolo was easy set-up and use. It is a brilliant product.
Andy at the Kronos Sussex branch was very knowledgeable and couldn’t have been more helpful to me. He personally arranged for the Eversolo to be sent from the local Sussex branch as soon as available.
1st Impressions: The DMP A6 does so many things really well and the menus are very logical to use. I primarily bought it as a local media player rather than a streamer although I very quickly I had LBC and BBC Sounds working. The radio app is very good I was able to get a Finnish radio station I knew. Next, I easily installed a 4TB Crucial P3Plus NVME SSD that I had loaded 2500 tracks on. The Eversolo correctly identified most albums etc taking under one minute. Missing artwork etc was due to my naming errors and were easily corrected by connecting my PC to the OTG USB out The Eversolo appears as a hard drive. It is a good partner for my Rega Elicit MK5 amplifier and I really love the sound. Obviously the addition of the PEQ and GEQ equalisation will allow even more control.
Thanks again Andy and I look forward to visiting Kronos Sussex in the near future.

27 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great

Great, very informative, rewarding, helpful I have found among many sites

26 de janeiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Daylight Robbery!

Paid for Speakers & Stands, but No Goods received and poor Communication! Paid all online including for delivery charges for abroad - despite repeated emails, received one contact confirming abroad delivery address - called advertised line and told its sales only and to send emails only to warehouse and support - tracker states goods still not packed for delivery.
Monies paid but no goods sent/received.

Edit: Finally received email stating my messages going into spam and 'receptionist' wrong to say only sales phone line, and that part goods will be shipped but stands not in stock and offered alternatives for increased price - finally agreed to ship speakers 30 Jan, 18 days after order, and company complaining of my Trustpilot review - speakers arrived 7 Feb but still no stands nor credit for stands.
I do have speakers now but remain circa 120GBP out of pocket for non arrival of stands, which I am expected to write off - I have complained to my bank and will leave it to them and look for stands and future equipment elsewhere.

24 de janeiro de 2024
Opinião espontânea
logótipo da Kronos Audio Visual

Resposta da Kronos Audio Visual

UPDATE: This review is completely untrue! The customer asked us to ship the speakers immediately and then to send the stands when they are in stock. This is exactly what we did and we covered all shipping charges. We offered to refund the entire order and the customer demanded we didn't do this! We honestly dont know how we can do more for this customer. We covered all the costs, did exactly what we wanted and he has already been warned by Trustpilot for FALSE CLAIMS. We have done everything asked of us and covered all costs. I believe our customers can see from our other reviews, we do not act like this customer claims.

Hi, we have sent several emails across but we are just waiting for a response from you. If you can please respond, we can certainly resolve this for you. We appreciate your help in resolving the matter, and apologise if any inconvenience has been caused.

Update to customers edit: We DO NOT pay for reviews, and we find this very disrespectful. Our staff work extremely hard to offer a fantastic service, and to make a comment such as that is very unfair. We are 4 x award winners in 2023/24 including BEST GLOBAL AUDIO RETAILER, so we cannot win awards such as this by acting in such a manner. We also have offered to cover over £100 of the customers order as a gesture of goodwill and an apology which has not be mentioned in this review.

Further Update: Now that we have received the information from the customer and he has replied to our emails, the goods were dispatched within 24 hours and are on route to the customer.

Classificada 5 em 5 estrelas

Quality company, extremely efficient.

Item arrived extremely quickly.
Beautifully packaged.
Im delighted with the product, an Eversolo Streamer,
Master Edition.
Im so impressed with Kronos that ive looked through there site for other possible future purchases and will definitely buy from them again.

6 de janeiro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Delivery problem rectified

Following a delivery problem (and a Trustpilot review), KronosAV did in fact go 'the extra mile' to fix the problem and that is appreciated.

7 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great!

Great site layout, selection and fast responding support for any questions you may have.

28 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Kronos

Great product, promptly delivered and good communications around the order.
First class service.

1 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Prompt Delivery - Good product!

This was my first purchase from Kronos and I am greatly pleased with the rapid delivery and performance of the ortofon Blue 2M Cartridge which I ordered. I look forward to doing repeat business with Kronos.

2 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

First class service

Fantastic service and fantastic product. I traded in my old gear for a pre-owned Peachtree Nova 300. I was assured by the very helpful Richie via email that this would be a considerable upgrade on my Audiolab 6000A, and boy was he right! Wonderful amp. Special mention to Gary for opening the Lisburn branch especially for me and for overseeing the transaction, patiently answering any questions or queries that I had. Brilliant company to deal with, and cannot wait to do so again.

1 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

David really knows his stuff

David really knows his stuff! Listened to my needs, and offered solutions, which I would not have considered, and now I am extremely satisfied with my system. Cannot fault the experience at all. Recommended!

16 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

great experience

Not much of a review writer but wanted to leave one for David and Kronos… I’ve had a great experience from start to finish: Kronos stocks an extremely well curated range of hifi and accessories, and David gives great advice, combining his deep knowledge week lots of enthusiasm. I’ve been introduced to brands previously off my mainstream radar. The end result is a great sounding system, even though it may end up costing more than you’d originally budgeted for 😂. Highly recommended

30 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Top Rate Service

I recently purchased a Waversa W Slim Lite 2.0 streaming amplifier after taking time to listen to this and another product at the Dungannon store. The customer service and advice provided by David was excellent; and plenty of time was provided to listen to the performance of the products in question. This is a great HiFi store.

12 de outubro de 2023
Opinião espontânea

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