Lamps2udirect Opiniões 

702
•
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Aurora AU-MR16/50SQ 50 watt Halogen MR16 Square Light Bulbs are discontinued, but Lamps2udirect came up with an alternative that fitted my ceiling light holders perfectly, saving me a fortune replacin... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ordered and paid for 2 cool white under counter tubes which arrived after 9 days. However one was warm white. Contacted Martin at the company who apologised and posted out another cool white tube st... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I had difficulties finding fluorescent tube (T5 21”) in “daylight”colour (6000K) and could only find ‘warm’ colour type on line. The ‘daylight’ tubes were readily available on lamp2udirect and disp... Ver mais

Classificada 5 em 5 estrelas

Highly recommend!!! Great customer service and honest. I’ve used this shop twice and had no problems till last time, third time. My UV lamps arrived broken. I called them immediately after receivi... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de Iluminação
  2. também em
  3. Fornecedor de lâmpadas

Escrito pela empresa

Specialist suppliers of all things lighting our range of products include hard to find replacement lamps as well as LEDs, fittings and traditional fluorescent, halogen and incandescent lamps. Our best selling items include square & hexagonal spot lights as well as Smilight under-cabinet tubes. Delivery is free on orders over £45 within the UK.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

702 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,2

Todas as opiniões

(702)

34 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

No issues.

No issues.

Simple and easy.

8 de maio de 2024
Opinião espontânea
logótipo da Lamps2udirect

Resposta da Lamps2udirect

Thank you so much for taking the time to leave us feedback! We hope to help with your lighting requirements again soon.

Classificada 5 em 5 estrelas

under cupboard Robus LED lighting

Lights arrived well packaged and were a good price.
Good experience.

30 de maio de 2024
Opinião espontânea
logótipo da Lamps2udirect

Resposta da Lamps2udirect

Thank you so much for taking the time to leave us feedback! We hope to help with your lighting requirements again soon.

Classificada 1 em 5 estrelas

L2U-0524-192158 sent an email…

L2U-0524-192158 sent an email requesting a return on 1 of the 3 lights due to a fault and they did not reply. slow dispatch time as well.

16 de maio de 2024
Opinião espontânea
logótipo da Lamps2udirect

Resposta da Lamps2udirect

Thank you so much for taking the time to leave us feedback! We are very sorry to see this and would be interested to know more about what went wrong. Please contact us directly via email, so we can resolve this issue - info@lamps2udirect.com.

Classificada 5 em 5 estrelas

Excellent service

Wide range of products including a bulb that I was looking for - specifically a daylight bulb for crafting/painting etc. There was an issue with Royal Mail which led to some communication but they were really helpful and keen to sort it out. Highly recommend!

25 de março de 2024
Opinião espontânea
logótipo da Lamps2udirect

Resposta da Lamps2udirect

Thank you so much for taking the time to leave us feedback! We hope to help with your lighting requirements again soon.

Classificada 1 em 5 estrelas

Be warned - High courier surcharge for Northern Ireland

Watch out if you order for Northern Ireland delivery. Larger items incur a courier charge of £7.95 + VAT, which is fine but what is not clear, in my opinion, is that if you live in Northern Ireland you will incur an additional courier charge of £20 on top of the larger item courier charge as the courier interestingly classes Northern Ireland as an 'export package'. To be fair to Martin at Lamps2udirect there is mention of a surcharge for NI in the T&C's but the extent of this (200%+) could be spelt out more clearly to avoid customers wasting their time.

29 de abril de 2024
Opinião espontânea
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Resposta da Lamps2udirect

Hello Alastair,

Thank you for taking the time to leave us a review - It seems you have a fair bit of it.

As you have stated, we do advise customers to contact us before ordering oversized items from offshore isles so we can confirm delivery charges in advance.

We do not make profit on delivery charges. These are simply forwarded on to the customer.

The option to cancel is always offered and in this case a full refund was issued.

Classificada 5 em 5 estrelas

Easy web site, fast delivery.

Very easy web site to find exactly what I needed now that we’re replacing clockwork lighting with LED. Fast delivery and well packaged strip light bulb which had no chance of breakage in transit. First class, I’ll be back.

1 de março de 2024
Opinião espontânea
logótipo da Lamps2udirect

Resposta da Lamps2udirect

Thank you, Robin. We hope to help again soon.

Classificada 5 em 5 estrelas

Excellent company.

I’ve used lamps2udirect before. Their website is easy to navigate ( & I’m a wrinkly 😊). Prices are very competitive. I ordered 3 fluorescent lamps & unfortunately 1 was broken. I contacted customer service & spoke to Martin who was extremely apologetic, friendly & professional. He offered a replacement or refund. I requested a replacement & have received . Highly recommend this trustworthy company.

11 de março de 2024
Opinião espontânea
logótipo da Lamps2udirect

Resposta da Lamps2udirect

Thank you, Ann! We hope to help again with your lighting requirements soon.

Classificada 5 em 5 estrelas

Exceptional customer service

Exceptional customer service – the knowledgeable staff goes above and beyond to assist customers in finding the perfect lighting solutions for their spaces.

9 de fevereiro de 2024
logótipo da Lamps2udirect

Resposta da Lamps2udirect

Thank you so much for your positive feedback, Freddie. Glad to hear you had a good experience with our team. We hope to help with your lighting requirements again soon!

Classificada 1 em 5 estrelas

poor

Ordered bulbs and then didnt hear from the company for 3 weeks , once i contacted paypal i got a refund , according to the company they were listing items they didnt have in stock, wasted my time.

4 de janeiro de 2024
Opinião espontânea
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Resposta da Lamps2udirect

Thank you for taking the time to review. Sorry this experience was not as expected.

Classificada 5 em 5 estrelas

Excellent customer service

The team were friendly and gave excellent customer service helping me find what I needed. Quick delivery too. Very impressed!

22 de janeiro de 2024
Opinião espontânea
logótipo da Lamps2udirect

Resposta da Lamps2udirect

Thank you so much for your positive feedback, Sam! Great to hear our customer service team helped put you in the right direction. We hope to help with your lighting requirements again soon!

Classificada 5 em 5 estrelas

I have had a positive experience…

I have had a positive experience dealing with this online lighting supplier. Their customer support is responsive and professional, and they helped me find the perfect lighting solutions for my home. I am thrilled with the results and would recommend them without hesitation.

28 de janeiro de 2024
logótipo da Lamps2udirect

Resposta da Lamps2udirect

Thank you so much for your positive feedback. We hope to help with your lighting requirements again soon!

Classificada 5 em 5 estrelas

This company had all of the items I…

This company had all of the items I needed. I had been searching stores without success. Delivery so well packaged. Updates very good.
Have to recommend

26 de janeiro de 2024
Opinião espontânea
logótipo da Lamps2udirect

Resposta da Lamps2udirect

Thank you so much for your positive feedback. We hope to help with your lighting requirements again soon!

Classificada 5 em 5 estrelas

Buying lighting online can be a bit…

Buying lighting online can be a bit daunting, but this store made the process easy and enjoyable. Their website is well-designed, with clear product descriptions and images. The ordering process was seamless, and I received my lights on time, in perfect condition.

6 de janeiro de 2024
logótipo da Lamps2udirect

Resposta da Lamps2udirect

Thank you, Amber! We hope to help with your lighting requirements again soon!

Classificada 5 em 5 estrelas

The customer service at this online…

The customer service at this online lighting store is top-notch. I had a few questions about specific products and the staff was incredibly helpful and knowledgeable. They guided me in making the right choices for my home, and I couldn't be happier with the end result.

13 de janeiro de 2024
Classificada 5 em 5 estrelas

I had a wonderful experience shopping…

I had a wonderful experience shopping for LEDs from this online store. The website was user-friendly, and I found exactly what I needed. The lights are energy-efficient and brighten up my space beautifully. Great products and great service!

27 de janeiro de 2024
Classificada 5 em 5 estrelas

Ordered some lamps as a friend of mine…

Ordered some lamps as a friend of mine used them. The delivery was very prompt, great customer service. Would highly recommend

27 de janeiro de 2024
Opinião espontânea
logótipo da Lamps2udirect

Resposta da Lamps2udirect

Thank you, Sharon! We hope to help with your lighting requirements again soon!

Classificada 1 em 5 estrelas

Ordered 2 lamps for Christmas…

Ordered 2 lamps for Christmas decorations, recieved an email saying they had been dispatched.
Still havent recieved the lamps yet.
Emailled the company for an update still no reply.

9 de janeiro de 2024
Opinião espontânea
logótipo da Lamps2udirect

Resposta da Lamps2udirect

Thank you for taking the time to leave us a review, Steve.

We have not had any contact from you directly.

It looks as though you placed this order over the Christmas period when we were not operating. We did note our opening hours on the checkout page, but it looks as though this is probably the reason there was a delay.

Hopefully you now have the goods and everything is well!

Classificada 1 em 5 estrelas

Fake Philips Infrared bulb

I bought a Philips 150 watt Infrared Heat Lamp Bulb model PAR38E from Lamps2udirect for physiotherapy but I received a no branding product. It absolutely couldn't be use for phsio treatment. It is totally unuseful, definitely a rubbish.

4 de janeiro de 2024
Opinião espontânea
logótipo da Lamps2udirect

Resposta da Lamps2udirect

Hello there! Thank you for taking the time to leave us a review. We have not had any direct contact with you, so if you can get in touch with us, we can hopefully help to resolve this issue.

The item you are referring to - Philips stopped making this lamp a few years ago now - This is a direct replacement. Please check your order confirmation and the product description where this is made clear -

**Philips brand now obsolete - A direct replacement will be supplied in exchange* Philips made this lamp obsolete in 2020; We have been supplying this lamp as a replacement since **

We are happy to have this item back, if you would like to return.

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