Lazada Opiniões 

It's a scam web site.
Order just sit there not being fulfilled. No information from the seller no auto-expire of the order, these scammers will happily just keep your money forever.
If you cancel the order the money has to go into a "Lazada wallet" even if you don't have one, they will not refund to the original source and their Customer Service just keeps on repeating the same message.

The vouchers they let you collect are all a scam, I couldn’t use them even though it says site wide voucher and if you failed the first payment, no vouchers can be applied anymore, I couldn’t use my new user voucher because of that. I accidentally tried to login with my phone number (not sign up) but they signed up a new account for me using my phone number and I could no longer link the phone number to my existing account, so I have to now use the new account because they wouldn’t let you buy anything if there’s no phone number.

They have a very lousy customer service team. The agents just want to quickly close your case without resolving your issue because they are afraid of their system will trigger their agent performance. The CS support to sellers very unfriendly and unsupportive. Lazada final decision on which courier they think is best for them which is LEX and mandatory drop off only, no pick up for orders below minimum quantity policy. Other platforms already earning more than you with great flexibility in logistics, while Lazada is busy making strict terms a d conditions on logistics. You better change your logistic system flexibility before u lose even more.

Do not use Lazada, they will not help, they are a platform that enables scammers. DO NOT USE THEM UNLESS YOU WANT TO LOSE YOUR MONEY

I ordered from Lazada Mall expecting a premium, official shopping experience, but it turned out to be a total disaster.

First, they shipped me a completely wrong, entirely different, and much cheaper item than what I actually paid for. This wasn’t just a minor shipping error; it felt like a blatant bait-and-switch.

If receiving the wrong item wasn't bad enough, the return process is an absolute trap. Here is how the system forces you into a frustrating loop:
If you accidentally select the wrong return reason during the initial submission, you cannot dispute or modify it once the item arrives at their warehouse. Instead of a customer service agent reviewing the obvious mistake (that they sent the wrong item in the first place), the warehouse will automatically reject it and ship the wrong item all the way back to you. You are then forced to wait days for it to arrive just to start the entire, exhausting return process from scratch.

To make matters worse, Lazada uses this broken loop to intentionally delay and exhaust your return and refund window. By forcing the item back and forth through shipping, they eat up precious days on your allowed return timeframe. It feels like a deliberate tactic to stall the process until your window expires so they can deny the refund entirely.

Lazada Mall claims to guarantee authenticity and top-tier service, but their rigid, unforgiving system actively punishes the buyer for the warehouse's mistakes. Zero flexibility, terrible user experience, and a massive waste of time. Avoid if you value your sanity.

it time consumming. but most my purchase the products were legit and comforting and easy to use

Do not use Lazada if you do not enjoy writing with an AI. Lazada working together with J&T courier is the worst of companies, Absolutely terrible and waste of time. 500 Ringgit not refunded for a parcel with items missing. Selling that item can be returned with " no question asked" is a hoax. Lazada promised 3 times to pick up the return parcel. 1 month has passed with my many reminders and they never picked up but called and asked for money to J&T to pick up!!!!
All 3 times Lazada send me labels to print and glue on the return parcel. The labels state date they will pick up - but they never come.I have here ia security office 24/7 to pick the parcel up from.
Terrible Lazada - it used to be better but now avoid it by all means. Awful!

Title: The Ghost Town Experience

Avoid Lazada if you value your time. My recent encounter involved an untraceable parcel and a completely unresponsive seller. The worst part? You can’t even reach a live agent to fix the issue. It’s all automated bots that don't help. Had to cancel the order just to stop the headache. Truly "shit" service.

Terrible communication, abysmal delivery times, refuse to issue a refund even if the item you paid for hasn't been shipped in 2 weeks. Avoid avoid avoid

Scam/Fraud online shopping app

Lazada is completely working with scammers sellers. Do not trust the offered 1-3 years warranty. They will pretend to be innocent, ignore you and use AI Bot to reply to you and get away with it by rejecting your claim for warranty.

Please use other shopping platforms. Please DO NOT BUY from Lazada at all; they will keep your money and will not return/refund.

utter disgrace of a website, no customer care, non intuitive website

poor excuse of e commerce

Scam/Fraud online shopping app. Lazada is working with scammers through LazMall. Fake/bot reviews on the items they sell. After you order, you will receive a different item. They will pretend to be innocent and get away with it by claiming it was shipped.

Please use Shopee or Tiktok stores. Don't buy from Lazada, they will keep your money and will not return/refund.

They will hold your money more than 2 weeks even though it is clear that they are scammers, even though many have provided proof with unboxing videos and you can see many buyers giving reviews that they were scammed.

The 2 weeks is just for lazada reviews, okay, you still haven't gotten your refund yet. Finally they rejected your refund request. The scammer has received your money. Please report this scammer app.

To Kevin the customer service who attended me on my refund:
Thank you so much for your kind assistance but I have accidentally rate you with the wrong 'no', a mistake on rating that is not reversible. My call to Lazada was today @ 10.16am.
Thank you so much.

Bad quality of items is one thing, but working together with a incompetent shipping company like J&T is another thing. J&T is lying about delivery attempts and ask you to pick up the parcel miles away from your delivery dpadress. LAZADA? No thank you...until they have a better shipping company!

Bad bad bad . A waste of time . Lazada Malaysia doesn’t honor their free return guarantee even with plenty of evidences showed. Yes they are bias! Avoid and go other platform if you can. Other platforms can buy the same products .

Why choose Ninja van Malaysia as your delivery partner. My parcels are stranded the second time. Your Cleo chat is also the most hopeless customer service. Please terminate your Cleo chat as you are wasting everyone's time

If I have a chance to place a no star, i will do so without much hesitation. Worst company when it comes to expedite and facilitate the transport and the delivery of goods to the end customer.

I ordered a piano over Rm 4k from LBS Music World and the item arrived at thier Subang Jaya hub within two working days from the date of order. They sat on it for 10 days from the actual date of delivery to the orphanage home in Klang.

Absolutely disgusting and low graded company despite making millions of revenue. How could you even trust them to deliver goods for a value more than Rm 10k?

The irony thing is they couldn't do a simple job, thus, making the children waited for their piano for more than 10 days. What a heartless bunch of idiots, like a mickey mouse company.

everything about this website is trash. customer service is useless. i have been waiting two weeks for my item. it reached malaysia one week ago but they still have not delivered but will lie on their website that they have attempted delivery. when you contact customer service, they tell you that the courier was “overloaded”. anyway you can contact them over and over again and they will do nothing and they will lie about delivering your items. do not shop here.

I got a fake new balance shoes from a lazada official shop in lazada Malaysia. The customer service is not helping at all, the link of the seller became unfound in the lazada website.

Lazada is not reputable