Lazada Opiniões 

Always have good experience with Lazada seller. The bottom line, choose your seller wisely. Read comment, check their legitimacy, look at the courier services that they use etc. It is so annoying to read only complaint about delivery and return. I wanted to know about the product. People only care about delivery. If the delivery is fast then they are happy even though the product is ridiculous and not meet the expectations or as described. Not talking about the product at all. So annoying. The delivery is usually not directly under the seller control unless they send it themselves. People also need to have a common sense and be realistic about the price and the expectation. If you paid for so little don’t expect you get something luxury, good quality etc. If you paid a lot and you got something ridiculous then you should complain.

Phone not answered. Pages I tried down. Issues logging in. The AI chat is not fit to be online and returns unrelated replies to any question. Site displays out of date offers. No support whatsoever. It's a mess and should be pulled from the Web.

Good online shopping experience, response fast, and items condition good

Platform for sellers and department stores
Lazada offers sellers of all sizes a platform for big brands, sometimes smaller ones can list products in a wide range of categories such as multifunction devices, electronics, housewares, children's products, food and machine There's a lot of scrutiny when choosing a product.
Ordering and Shipping
Lazada has the order management and shipping systems required to achieve sales and support that also includes customer service and returns management.
wallet

The customer service is non existent. They are just a sad competitor to Taobao. Whereas Taobao has live customer service, Lazada just passes you on to a robot. The delivery of the vendors are pathetic, sometimes taking well over 4 weeks and Lazada has totally zero control. I will not be using this platform anymore

This is the worst online shopping app in the world. Customer support doesn’t even respond to queries that arise from customers. They might’ve laid off humans and replaced them with AI that doesn’t understand human’s feelings . And they partner with slow couriers like PosStore that do not deliver parcels on time. I will never use and recommend this platform to anyone.

Lazada is refusing to do a return for items because today is the 3rd day of the “no return policy”. Basically, they said I can do a return up to 3 days of receiving a product and today was day 3, but they refused. I asked for a manager twice and was refused. The agent shut me down quickly to end the chat and “give me feedback later”, but he just didn’t want to assist me.

Lazada keep blocking my payment and blaming my bank but it’s them blocking me. I feel bad for the sellers on this site because they would get more sales if Lazada stopped blocking their customers purchases! What a stupid site!

After spending 10k myr monthly in lazada, my account got blocked just because i login to my mom’s account to buy her personal stuff using my phone. Now even worse, my mom’s account got blocked too! Spoke to Marina, Aleena, Sophia, and all Tom, Dick and Harry in Customer Service chat but end up stating i’m not allowed to use multiple account. I guess because both our account has unused cashback that they never intend to honour. Blurgh, tiktokshop or shopee is the way to go! Boooo lazada! Boycott at all cost!

I wouldn't give Lazada Malaysia a single star. It is the most incompetent outfit. Its "agents" (like Sophia -- laughable) is just plain incompetent. Keeps beating about the bush when I tried to explain to her online that Lazada has scammers (like wLT1evCS) operating on its platform. wLT1evCS connived with Ng Marketing in Skudai, Johor, who sends you cheap Chinese garbage and scams you for more money through Flash Express who brushes you off when you launch a complaint. Lazada won't take any responsibility. I never dealt with Ng Marketing at all, yet he managed to get all my details. And the only one who has all my details is wLT1evCS. wLT1evCS won't ever respond to your inquiries. He has something to hide, of course. Ng Marketing is wLT1evCS's accomplice. I'm giving Lazada the boot where it hurts the most! Lazada is loose with the truth and plays ignorant. So are wLT1evCS and Ng. They are all immoral. Be warned -- unless you are happy to be scammed by Lazada and its ilk pretending as "sellers". Stay clear of Lazada Malaysia, of wLT1evCS and Ng Marketing. They'll morph their operation and return to scamming again, I am sure, and Lazada will allow them back on its platform.

This is not the 1st time buying from Lazada and sellers table was damaged but could not get a refund. Bad service from Lazada always
Need to improve their customer service
Bad quality things all the time

Twice now I’ve received empty boxes from Lazada..the first time they refused a refund due to lack of evidence…this time I’m being asked to return the empty box. The company is a joke, I’m a regular customer, but I’ve had enough, I’m going to Shopee!

Last month, March 2023, Lazada kept sending me notifications via the app.
I lost 2 Gigabytes of data.
I have already uninstalled the Lazada App.
IT,'s A USELESS APP.

lazada calls themselves the 'amazon of thailand'. well, it is partially true as they have an enormous amount of products.

big difference though. Amazon is very 'buyer' oriented whereas lazada is very 'seller' oriented. if you want to return something on Amazon, it's NO problem at all to do. whereas with lazada, you want to return something and lazada (who gives 7 day return policy) then goes to seller to ask if product can be returned.

in my case, i bought qty 3 of a product from lazada. of the three products, two were defective. i sent a return request and to my surprise and disappointment lazada said they would ask the seller if ok. the seller rejected my return request. so i am stuck with faulty product. nos that is LOUSY customer service. so BEWARE of what you buy cause you may or may not be able to return it for whatever reason...their 7 day return policy is pure marketing hype.

We started as a 'Lazada seller' bringing all kinds of good reviews of supplements from the USA. As a side-income business, it went well till many scammers started to take advantage of saying we sent the wrong products and asking for a refund. And Lazada doesn't want to take any responsibility or actions on how to find solutions for fixing all these messes from logistic companies, sellers, or buyers. Lazada customer service is horrible! In the end, most sellers have to absorb the losses. They are no longer a trustworthy e-commerce platform for sellers or buyers anymore.
STAY AWAY from Lazada!
Not to mention Lazada charges sellers for high commissions & shopping fees.

Lazada system is really not effective at all even if I’m cheated I even need to take series of steps to get my refund. Obviously I’m cheated no point i need to get these troublesome.

We have used Lazada over the years. In recent times we have been sent the wrong item by scammers three times. The first time I only received my money back after three months of calling customer service. This year we have been scammed twice and Lazada have refused to refund us, even though evidence has been sent and the item taken back.

The customer service is abysmal - what do they do to these people that they cannot function as normal human beings and solve simple problems?

Lazada seem to want to reward scammers more than they want to retain their customers. I have had enough of their poor service and stealing from their own customers. Online shopping is supposed to be about convenience - instead of getting what I ordered I have to spend hours upon hours getting nothing from customer service. Time to start telling others about how bad they have been and then move 100% to Shopee.

My first experience with Lazada and the last one since the package is marked as delivered, without anything being delivered to me or the guards.

Customer service is pretty weird with a form that asks for information like an order number, in a field that you can’t change.

Added information about checking with the guards and having contact with the delivery guy, but still got an email to check with half the world to ask if it’s delivered somewhere else.

The delivery guy made me go to the local Ibis hotel only to find out that my package isn’t there and apart from that it’s all weird blabla that isn’t English and doesn’t even sound like the Malay language the locals here use.

Idk what’s going on but Lazada feels like a big scam taking your money, not delivering anything and then making it hard af to complain or get a refund.