Lazada Opiniões 

Keep dragging and delaying the case. Requested for a manager callback to settle the issue.

But asked a supervisor lied as a manager to call which can't make decisions and solve issue.

Worse is calling from a breaking line, with dogs barking from background and talk with a frustration tone. Refused to pass to an actual manager or his superior after numerous calls, chats and emails. Now ignoring all the communication. Is ABSURD.

I wonder how LAZADA employed employees. The agents are blur and untrained. Keep repeating and requesting stuff like a robot.

2 month going to be 3 months can't solved an issue of RM200?

Absurd and Ridiculous. The CEO and the whole Lazada Group should know how unprofessional, untrained, sloppy and ridiculous their employees are.

This Fra*co supervisor and pretend to be manager with the whole CS Team that try to covers up with his instruction "maybe" is really a scar and flaw in Lazada that is bringing the company's image and brand down to the drain.

Contact Teh via phone call direct. Upper management, not your unprofessional, untrained, pretend to be manager.

Case/Ticket ID:
2500000069045152 2500000070934694

Verify Lazada acct info. via the below with the Case ID if your ridiculous team can get it.
Email: teh********@yahoo.com

I'm serious stepping up my viral of this. Is on a few websites now.

The worst-ever part is lazada customer service. No matter how you explained the matter they will reply Again and Again same things that is irrelevant to the question.
Its like they are brainless! There brains are washed the way however whatever you asked you will get usual replies

Worse delivery servise ever
had to deal with 2 very rude delivery drivers from both me and my.brother

My experience - was expecting a delivery from a driver called Farhan Izzat (i dont mind exposing his name for the way he treated me . whoever gets him as your delivery driver god bless you) was so unresponsive . will not answer calls or whatsapp till i spam him and his only answer was please stop spamming me and blocked my number . IF YOU HAD RESPONDED TO MY CALL IN THE FIST PLACE I WOULDNT NEED TO SPAM YOU !
mY BROTHER - HE CONTRACTED COVID AND HAS ASKED ME TO CONTACT THE DRIVER TO DELIVER THE NEXT DAY HE DIDNT RESPOND IF HE UNDERSTOOD OR NOT then he said my brother " rejected the parcel and canceled my brothers order "
my brother and I work in sales and if we behaved the way they did . we would be fired the next day . RUDE DELIVERY DRIVERS AND DO NOT RESPOND TO THEIR CUSTOMERS MSG OR CALLS .

lazada and lex express service is very bad …. the item arrived at the distribution center on 2/3/22 but until 15/3/22 I still haven’t received the item … while I live within a radius of only 12km from the distribution center … ..lazada customer service doesn’t help at all … very bad experience … better to buy at shopee than lazada … not recommended to buy at lazada

Nobody cares about anything in the company. All call just for robots to give you standard answers. Incompetent at best

Parcel delivery handled by LEX (Lazada ELogistics) initially. After 2 days of my order, it arrived distribution centre near me but still not deliver after sitting at distribution centre for 6 days. It was outsourced to Ninja Van thereafter. It took another few days to deliver.
1) My main complaint targeted to LEX. If you can't handle, please outsouce earlier!
2) For late delivery, Lazada should offer both rebate and refund options. What's the point of just offering refund option as customer have to wait for delivery if to re-order from your competitor!

I asked for cancellation because the delivery was taking too long. Lazada said they will cancel but the next day they attempted to deliver. I refused the package but it is marked as delivered! Please refund me my money. This is daylight robbery!

Before service was ok now just we make order then saller don’t have stock after 10 days Saler said for refund we try to refund and lazada policy in 15 days we will refund what about 25 days wasting who care about time lazada maybe thinking and this is lazada behaviour now totally left from lazada

Worst customer service ever.
1. Rude by addressing my full name, with copy paste.
2. Keep argue its my error
3. Ask me to restart wifi for payment issue when i am literally chatting with the person.
4. Have zero knowledge on what may have caused issue.
Never getting so angry over a customer service chat. Well done lazada

I used this website a lot back when I was in Malaysia, there are a lot of issues with their services, for example they absolutely cannot contact their delivery drivers while they take their sweet time coming over to your place, sometimes you need to get in contact with them for a specific purpose but it's just not possible, I think some of their items offered are decent but the customer service could be a LOT better.

All the useless customer services do is copy-pasting the FAQs from the website which we read and couldn't solve the problem, that's what they are for right?

P.S. created a trustpilot account just to write this review so that everyone is aware.

The poorest shopping platform ever, will uninstall Lazada once I have the problem resolved. The courier service just left the parcel at another house with same house number without calling to confirm the correct address and signed on behalf and deemed the delivery was completed all by himself! It is so hard to look for the Lazada customer service. The only fastest way is to post in facebook page and let them revert to you when they happen to see bad reviews. Otherwise, you cannot reach them through private message, email or contact number.

I am a heavy Lazada user. I am from the USA, but live in Thailand. The availability of many quality products is severely limited in the land of Smiles. Therefore, online shopping is an essential part of everyone's consumer activity. In the past Lazada was, albeit marginally, so-so. But after it was purchased by Ali Baba the quality has plummeted. No Domestic searching anymore (which forces disreputable Chinese merchants on everyone), absolutely NO customer service, the ability for merchants to decline honest refund requests (such as damaged, or wrong goods) and a litany of other problems. After 4 years and tens of thousands of dollars of spending on this site I have decided to close my account and go to other sites such as Shoppee. I think my action is illustrative of the general malaise most customers now feel towards Lazada.

DONT BUY FROM LAZADA!
Rubbish customer service FULL OF LIES!
1. The tracking on lazada app itself dont update
2. The tracking number provided is no valid when i try to track it on courier's official website
3. Contacted lazada customer service, they lied to me about the parcel's progress, then the second time i contacted them they told me totally different thing.
4. They said they cant do anything and ask me to contact the courier service by myself, BUT the tracking number they provided is not valid!
5. The 3rd time(about a week aftee the 2nd time) , they still can't give me the exact information for my parcel!

Been 3weeks they have not given me any information about the parcel, i am so mad about how the customer service's agent are not sincere on helping their customer to fix the problem, instead they just act in a perfunctory manner so customer can end the conversation asap, EVEN LIED!!!
BAD EXPERIENCES HAPPEN AGAIN AND AGAIN I AM SO DONE WITH LAZADA, NEVER BUY FROM THEM ANYMORE!

Nominated Urban Despatch as your delivery partner is horribly big mistake. Targeted dated to be delivered already game over so I tried to reach them but their marvellous unreachable are totally incompetent company. Called to them but ended up answering machine. Emailed to them should be pointless all the way to sewerage ? The best part is my small item still with delivery people in Selangor but I am situated in JB can actually frauds saying that item delivered based on the proof picture given & other info are not compatible. Called the delivery person but refused to answer is a very coward top skills. Reported to Lazada, hope they can get the bottom of this cheating issue the soonest.

Absolutely horrible customer service and a very dodgy return policy, received damaged and faulty goods too many times from different sellers on Lazada especially CHINA sellers and was told to just accept the goods as they give stupid reasons like “no sufficient prove” even tho I write an essay to describe in detail what’s wrong and take many many photos on the spot. Don’t ever use Lazada if you don’t want to lose money and waste time, you will not get a refund if you get faulty goods, let’s hope they tank with more people being aware and stop using their services

I'm always asked to verify my identity on Lazada with a code they will send to my email of which they hardly ever did, after a year and a half of this I found out that you click on Verify through email, then click "send" even though you haven't typed a code in there and you will see the resend counting down then
on another browser go to your e-mail and the code should be sent. It's a good trick to do this and it works.

When you have a wrong can't be cancel or return! 15 day return policy are bxxshxx! when they wrong just 1 click all done !all agent different talking they just want you to give a good feedback that all!

Don't buy from Lazada. Their delivery is getting slower and slower. When you place an order they show the delivery within a week or so. After order they changed the expected delivery to 3 weeks. No more buying from Lazada. Will try other online shopping instead.

Parcel keep in LEL store about 10 days not deliver and not allow for self pick up. Want to chat to Customer care, but all response by robot. Feel very uncomfortable and helpless with Lazada. Very bad service.