Leisure Lakes Bikes - Leeds Opiniões 

132
•
TrustScore: 4.5 em 5

4,7

78 - 84 Crossgates Road, LS15 7NL Leeds, West Yorkshire, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Team allways very helpful with any questions , which i reeled of about 12 to Luke and what he couldn’t answer he asked another team member . the store is well stocked but not to cramped . This visit w... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

went to the York Road Leeds branch to get a new bike helmet. I had a rough idea of my head size , one of the staff asked if I needed help I said I was interested in a Troy Lee Designs A3 helmet. He he... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Further to my 1 star review of the Bury store, Paul from the Leeds store (where I had bought my saddle originally) called me to try and sort this. He sent a colleague to the warehouse to find a sadd... Ver mais

Classificada 3 em 5 estrelas

Straightforward to buy on line from Ulverston branch at £1,100 off for Di2 carbon, hydraulic disc ORRO STC 2023 road model. Transferred to Leeds branch to collect while up visiting relatives in Harrog... Ver mais


Informações sobre a empresa

  1. Loja de bicicletas
  2. Centro de recreação
  3. Loja de reparação de bicicletas

Escrito pela empresa

Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!

Leisure Lakes Bikes

Escrito pela empresa

Family run since '81!
With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!

Delivered Ready to Ride

Fast, Reliable Home Delivery + Click&Collect

All our bikes are built, tested & packed by a Cytech qualified Mechanic. After some kit or accessories? Spend over £75 & get FREE Delivery!*

Informações de contacto

  • 78 - 84 Crossgates Road, LS15 7NL, Leeds, West Yorkshire, Reino Unido

  • 0113 232 8483

4,7

Excelente

TrustScore: 4.5 em 5

132 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Respondeu a 82% das suas opiniões negativas

Geralmente responde dentro de uma semana

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4,7

Todas as opiniões

(132)

1347 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Bought a helmet

Bought a helmet, the size I actually ordered was too big. The guys in the shop were super helpful, helped me decide on the correct size and went above and beyond showing me different options in the size I needed

19 de outubro de 2023
Classificada 5 em 5 estrelas

Outstanding service

Outstanding service. The tyre I ordered was out of stock; the company sent me one worth about twice as much at no additional cost. I will be putting all our business through them from now on!

13 de outubro de 2023
Classificada 5 em 5 estrelas

these guys like bikes !!

Class service - nothing feels like too much bother as the staff ride and understand that the many reasons PUSH IRONS are important !

Took my bike in , the mechanics tried to fix dropper , couldn’t , just swapped it out for new - No quibble or questions ….

Proper nice folk anorl !!

2 de outubro de 2023
Classificada 1 em 5 estrelas

Bad staff

Always want to support a local bike shop, but there’s an older guy in there that’s customer service is just shocking.
Rude, dismissive, honestly the reason I won’t shop back there or recommend anyone else to go there because of the one guy.
The other lads are great, but honestly the one guy is just so bad I will be telling everyone to avoid

4 de setembro de 2023
logótipo da Leisure Lakes Bikes - Leeds

Resposta da Leisure Lakes Bikes - Leeds

Hey,

Thank you for your feedback, we do apologise for the service that was provide in store please be assured this is not the service that we accept and we have spoken to the manager at the Leeds store regarding this member of staff. I do hope this won't stop you from giving us another chance in the future.

Leisure Lakes Bikes.

Classificada 5 em 5 estrelas

Trek marlin 8 gen 3, crinson red in large frame

Ordered the bike on finance throught leasure lakes leeds, the bike was delivered to the shop and fully built, ready for me to collect in 10 days, the staff was brilliant, went through everything i asked and completed the paperwork in 5mins. The bike was fully built to a high standard everything set up perfect. I will be taking the bike to the leeds shop everytime for service and the only shop i will deal with. (Im 6ft and large frame is perfect size)

14 de agosto de 2023
Classificada 5 em 5 estrelas

Great place to go for your biking needs!

Great service in helping us select and size a new bike for our son as he'd outgrown his old one. Really helpful in sorting out a delivery time to our home in time for his birthday too. All round good experience dealing with helpful and knowledgeable team. Thanks.

26 de julho de 2023
Classificada 4 em 5 estrelas

Overall a good online and in store experience but room for improvement.

Excellent range of products and really good prices. I was able to take an item ordered on line back to a shop for a free return. The initial experience at the shop was very good with a member of staff who really took an interest in what I was trying to achieve. A subsequent visit was not a negative experince, but the staff seemed more focussed on their tasks rather than on helping me, hence a reduction to 4 stars.

30 de junho de 2023
Classificada 2 em 5 estrelas

Bike wasn't set up correctly

Bike wasn't set up correctly, gears not indexed. Hand over instructions terrible. I had to google everything. No help with saddle setup or suspension setup.

29 de maio de 2023
logótipo da Leisure Lakes Bikes - Leeds

Resposta da Leisure Lakes Bikes - Leeds

Hey,
Thank you for getting in touch, I am sorry to hear you are not happy with the service you have received, our manager at our Leeds store will be in touch with yourself directly regarding this matter.

Leisure Lakes Bikes.

Classificada 5 em 5 estrelas

Recommended by me!

Despite the website saying the bike was "in stock", apparently it came via Germany! That said, the delay was only a week. Darn sight quicker than ordering a bike off Ribble, where the wait was five months! Anyway, the people at the Leeds Branch were a pleasure to deal with, and I therefore would recommend this company. Oh, and the bike, an electric Trek Domane, is fantastic!

23 de março de 2023
Classificada 1 em 5 estrelas

Last Purchase with Leisure Lakes Bikes

No customer communication which led to a bad customer service experience. Had to chase them for delivery when my bike wasn't delivered when arranged. Told an item had been ordered when it hadn't.
Totally spoiled a luxury purchase experience. The manager couldn't even say sorry to me. Will not be buying from them again

15 de março de 2023
logótipo da Leisure Lakes Bikes - Leeds

Resposta da Leisure Lakes Bikes - Leeds

Hey,

Thank you for your feedback, first of all, please accept our apologies for the delays and lack of communication on our behalf.

I have spoken to all of our stores regarding the ordering process to ensure staff are chasing orders prior to expected due dates and that stores are contacting customers in a proactive way.

Again please accept our apologies, I do hope this won't prevent you from purchasing with us again.

Leisure Lakes Bikes.

Classificada 5 em 5 estrelas

Called in the shop excellent choice of…

Called in the shop excellent choice of products but didn’t have the specific items I wanted so ordered online from their website which has a fantastic choice of products and manufacturers the items ordered came the next week, I will be using them again soon

21 de fevereiro de 2023

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