LifeSight GB - master trust pension scheme Opiniões 

Really informative session that was easy to follow

Company selected them as our pension provider, presumably because they were cheap.
I would personally recommend avoiding them if at all possible, they are pretty incompetent.
Tried to tell me I had no further cash-free cash to take when I did, had to threaten them with the regulator to get it sorted.
Now I am recieving my pension they have managed to mess up allocation of my tax allowance (month 2!), tried to pass the buck to HMRC, but I'd already spoken to them and had the facts.
Can never answer the question on the phone, always want to send you an email 2 weeks later, which typically still doesn't resolve your issue.
Absolutely useless.

After months of trying to resolve my issue of transferring my pension to my current provider.
I actually found someone who would listen to me and help me resolve my issue after numerous emails and phone calls for months.
I wanted to say a massive thank you to Christina Palmer who is the pensions administrator who was absolutely brilliant I can't believe how quickly she resolved my issue of transferring my pension.
Soon as I spoke to her and she understood my issue, she managed to resolve all my issues within 24 hours and have my pension transferred within the next 10 days, which was amazing considering I've been trying for months to resolve the issue.
It's great that Christina took the time and effort to understand my point of view, and throughout the process, she kept me informed at every stage.
Christina is someone I would recommend to anyone in the future.
Thank you so much for your help and support, Christina. I wish you all the best.
I hope your line manager reads this post and congratulate you on the service you have provided.

Very informative. Glad it’s been recorded as there was a lot of detail so will be very useful to watch it back. Thank you Phil.

A good overview presentation explaining options and functionality of the Lifesight Pension.
Well presented with a good Q&A session at the end and signposts to information sources for further info available within our company and from Lifesight.

This was a very good training session which has helped me understand my pension much better

Straight forward and easily explained

Very insightful session, very informative, clearly delivered, and at the right level
Many thanks Phil

Very informative. Concise

Very informative session allot of information

Really simple explanation

Very clear, good visuals

It was well structured and informative.

Not worth 1 star, 6 months ago started arranging to receive my money from Lifesight, i tried evrything, emailed, called, our IFA has also tried to get these people to comply, cant sign in to acc as need i.d. but dont have 1, then they said they dont do business with our Ifa and will not give correct info, i didnt retire to spend all my time chasing a lazy company who wont comply to get my money+ we have a holiday in few weeks, looks like we will b penny pinching all dam week becos of these lazy people who cant do their job.

The WTW LifeSight online portal is one of the best to manage your account. The process of drawdown can be a bit difficult, and from my feedback they are constantly looking to improve. WTW also have a good customer services team to help you. Hayley ( who manages feedback on here) and will do her best to help address or highlight any issues within the WTW organisation so that improvements can be made. More companies need a Hayley who is exceptional at her job. ! Well done team.

Christina was amazing. Patient, polite, friendly and reassuring. Thank you very much

LifeSight webinars are very helpful and all options of pensions are well explained. Lifesight online account is easy to navigate and has lots of useful info and learning videos.

Really helpful session as a new colleague. Pace and delivery from Phil was spot on. Thank you!

Becoming a pensioner for the first time is a scary process!
I transferred my HSBC pension to Lifesight for flexible drawdown this year and I thought it would be quite a smooth process being that both pension funds are managed by Willis Towers Watson. I completed the forms for the HSBC side in plenty of time, 6 months early, and received an email from them stating that they'd received everything but give them a nudge again 2 months before my retirement date. All Good.
2 months before I retired, I sent the email to HSBC to start things off again..Which was acknowledged and the process initiated. Then I heard nothing... not a thing. about 2 weeks before my retirement date - I contacted the HSBC team by phone to say, "hmm.. Is everything ok?".. All was well, and in process, but they seemed surprised that I'd heard nothing from Lifesight. I phoned Lifesight, they had no record of me. Worrying! I gave it another week and phoned both teams again.. HSBC again concerned I hadn't heard from Lifesight, but Lifesight this time said .. No nothing on the system, but we don't start our process until we get the money from HSBC. "What a strange customer service, surely I said that at least I should get a welcome email, and then told you wont hear from us again until we get the funds in?! ", " Yes, it is strange" said the customer adviser". a day before retirement I had an email from HSBC side stating they were making the transfer to Lifesights within a few days.
A week later - STILL nothing from Lifesight, so I called again, "Ah yes you are on the system, but it will take another 5-10 working days to set everything up".. ok back to waiting patiently
2 weeks post retirement - I finally received my lump sum, a welcome email and log in details from Lifesight.
I'm very happy with the website and have managed to set up regular payments myself and hopefully here on it will be a smooth process.
Note to Lifesight - this process need fixing, its not every day we become pensioners, and we've saved very hard for a LOT of money, which makes you nervous that things can fall down the gaps... especially when it's a transfer between 2 teams in the same building! Just a little welcome email initially explaining what will happen with estimated timescales will save the customer getting nervous and your amazing customer service team having additional phone calls :)
P.S Happy to help you improve your process as a trusted service user (I am a 'newly'-retired change manager) ;)
P.PS Oh and your authentication process doesn't work with an overseas number :/ I had to change mine to my UK mobile.. hrmmph