Excellent service. I struggled with some of the required documents at first. A lovely lady (Carmel) called me and went through the process with me. She called me regularly with updates & discuss nex... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
This review is based on one very caring and lovely person Carmel. She has been very understanding and walked me though the process as I am undergoing rather intense chemotherapy and my foggy... Ver mais
A empresa respondeu
Appalling company to deal with, constantly moving goalposts and woeful communication, other than computer says no type responses. Kevin was the most unhelpful person I have ever dealt with, with his o... Ver mais
A empresa respondeu
Hayley is a fantastic asset for LifeSight. Where the rubber meets the road, Hayley is firing on all customer service cylinders. Her lovely Welsh accent, and consistent can do attitude, truly... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
LifeSight is a high quality multi-employer pension trust that offers brighter futures for employees and commercial benefits for employers too.
Informações de contacto
London, Reino Unido
- LifeSightSupport@willistowerswatson.com
- www.lifesight-epa.com
3,7
Aceitável
395 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I would like to thank Carmel Igbal for…
I would like to thank Carmel Igbal for all her help .
She went above and beyond to help me and guide me during a difficult period .
Grief - the awful loss of a loved one and then dealing with pensions / finances just overwhelmed me .
Carmel was so kind and patient with me .
Thank you so much .
27 de abril de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Brenda,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Carmel's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Hayley
Great pension options webinar
Really clear information, very useful.
28 de abril de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Angela,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Hayley Phillips
Really helpful… such a great source of…
Really helpful… such a great source of information… thank you
28 de abril de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Michelle,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Hayley Phillips
It’s rare that you are totally happy…
It’s rare that you are totally happy with the service provided these days. It is important to highlight excellence when it occurs. My dealings with Lifesight were very clear and straightforward and I have to mention Carmel who dealt with my pension request. She phoned back when she said she would(multiple times)and reassured me that she would do everything she could to move things forward. Everything has now been completed and I couldn’t be happier. Many thanks Carmel, you were brilliant.
24 de abril de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Mr Kirk,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Carmel's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Hayley
LifeSight scheme webinar
I attended a webinar about the LifeSight scheme led by Phil. The session was very concise and clear, and Phil was great at providing responses to any questions and adding the nuance/considerations that should be made
23 de abril de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi David,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Hayley Phillips
Good detailed explanations and…
Good detailed explanations and presentation
23 de abril de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Melita,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Hayley Phillips
A very informative session..
22 de abril de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Jason,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Hayley Phillips
Very informative and easy to follow
Very informative and easy to follow
A little more knowledge needed to answer the Q and As
21 de abril de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Kelly,
Thank you so much for taking the time to leave your positive feedback and for your 4* rating. I have passed your feedback onto the relevant team.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Hayley
Worst company ever
Worst company ever. They’ll do anything not to pay your pension just so they can get more interest. If you’re thinking of moving your pension here, don’t. They just keep sending the same emails back and forth. 1 star is too much for these jokers
16 de abril de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hello Tony,
Thank you for taking the time to leave your feedback.
I am sorry to hear that you have not been happy with your experience so far. Please let me know if you are still having difficulties at the following email address with your details and I will try my best to resolve any outstanding issues:
LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Hayley
App is terrible, contact centre unreachable
App isn't great, for some reason it regularly logs me out and logging back in is a nightmare. I wanted to change my funds but the app needed me to log into my online account, then the website required me to set up authentication, I went through all steps only to be told 'something went wrong' and to call the contact centre. It took so long for the phone to be picked up - I got fed up and gave up. Each time I try to do anything it's so frustrating.
2 de abril de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hello,
Thank you for taking the time to leave your feedback.
I am sorry to hear that you have not been happy with your experience so far. Please let me know if you are still having difficulties at the following email address with your details and I will try my best to resolve any outstanding issues:
LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Hayley
Lifesight
Lifesight are quick to respond to queries. However they are slow to repsond to investment transfers to other providers. Why they can't complete a transfer in the same timeframe as AVIVA I really don't know.
30 de março de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Dan,
Thank you so much for taking the time to leave your positive feedback and for your 4* rating. I have passed your feedback onto the relevant team.
If you need any help with an on-going transfer, please provide your details to LifeSight.Trustpilot.Support@wtwco.com.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Hayley
All quite clear and fairly transparent
All quite clear and fairly transparent
24 de março de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Chris,
Thank you so much for taking the time to leave your positive feedback and for your 4* rating. Please do provide us with feedback on how we could receive a 5* rating from you in the future.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Very well presented and explained
Very well presented and explained
24 de março de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Jonathan,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Poor Communication and Handling of Transferring Out
Requested transfer to a different fund 03Feb.
Filled in all the forms and extra information requested by the 12th. 19th Feb, request referred to trustees for approval. 25th Feb, still sitting with trustees for approval. 09th March after several emails from myself and my new fund, advised trustees confirm flag removed.
Raised a formal complaint as still no answer on when I could request a transfer. Receive a formal response with timeline as above and confirming the holds removed and my transfer will be treated as a priority.
1 week later, call to follow up and am advised transfer request awaiting trustee approval. Asked to speak to a supervisor and apparently none could be found to speak to me.
Still have no idea on the status of my transfer.
Abysmal.
20 de março de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Nicole,
Thank you for taking the time to leave your feedback.
I am sorry to hear that you have not been happy with your experience so far. Please let me know if you are still having difficulties at the following email address with your details and I will try my best to resolve any outstanding issues: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
Help with pension account
I had a chat with Teddy on line regarding my pension.
I needed to know if I had amalgamated 2 pensions into my account. Teddy was very polite and helpful.
13 de março de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Susie,
Thank you so much for taking the time to leave your positive feedback and for your 4* rating. I have passed your feedback onto Teddy's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Great service
I asked for transfer details and they arrived within a couple of days. Excellent service and the pack was clear and understandable. Thank you!
23 de fevereiro de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Exceptional customer service
I was having a nightmare signing up and then subsequently signing into my account, but the person I spoke to at LifeSight, Rosie, was so incredibly helpful and patient, making sure I was able to get set up and logged in, even staying with me on the line while I logged out and in again just to make sure it all went smoothly. She’s an asset to the company!
11 de março de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Rosie's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Resposta da LifeSight GB - master trust pension scheme
Hi Orla,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Very Slow Company & Poor Customer Service
I have been trying to sort out my pension with Lifesight since December last year. It has taken so long to deal with these people and it seems their process and systems are so slow and not user friendly. I would recommend not choosing this company to manage your pension or move if like me through BSKYB you end up here.
10 de março de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Alexander,
Thank you for taking the time to leave your feedback.
I am sorry to hear that you have not been happy with your experience so far . Please let me know if you are still having difficulties at the following email address with your details and I will try my best to resolve any outstanding issues: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
Great speed and accurate information…
Great speed and accurate information provided by Teddy
6 de março de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi,
Thank you so much for taking the time to leave your positive feedback and for your 5* rating. I have passed your feedback onto Teddy's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
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