Excellent service. I struggled with some of the required documents at first. A lovely lady (Carmel) called me and went through the process with me. She called me regularly with updates & discuss nex... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
This review is based on one very caring and lovely person Carmel. She has been very understanding and walked me though the process as I am undergoing rather intense chemotherapy and my foggy... Ver mais
A empresa respondeu
Appalling company to deal with, constantly moving goalposts and woeful communication, other than computer says no type responses. Kevin was the most unhelpful person I have ever dealt with, with his o... Ver mais
A empresa respondeu
Hayley is a fantastic asset for LifeSight. Where the rubber meets the road, Hayley is firing on all customer service cylinders. Her lovely Welsh accent, and consistent can do attitude, truly... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
LifeSight is a high quality multi-employer pension trust that offers brighter futures for employees and commercial benefits for employers too.
Informações de contacto
London, Reino Unido
- LifeSightSupport@willistowerswatson.com
- www.lifesight-epa.com
3,7
Aceitável
395 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
LifeSight pension power
Well it’s the first time I’ve contacted LifeSight pension they were very helpful I know they have a hard job to do at least you can get in touch online or by phone if you get stuck so that helps a lot so definitely recommend this pension provider thanks again
19 de janeiro de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Nicola,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Carmel Iqbal was superlative
Carmel Iqbal was superlative. She was indispensable in navigating the transference of my pension from the UK to the US. As well excellent comms both by phone and email, can't thank her enough.
16 de janeiro de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Jack,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating. I have passed on your feedback to Carmel's manager.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
0 stars – avoid at all costs
0 stars – avoid at all costs
LifeSight has shown no customer service whatsoever. They refused to properly look into my issue and offered no meaningful help or resolution.
As a result, I have had no option but to consider legal action and to log a formal complaint with the Pensions Ombudsman.
This has been an extremely frustrating and stressful experience. Based on my dealings with LifeSight, I would strongly advise others to avoid them entirely and never place a pension with this provider.
15 de janeiro de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Michael,
I am sorry to hear that your experience with LifeSight to date has not been positive and I do hope that there has been progress with your complaint since your review.
Kind regards,
Michelle
Thorough knowledgeable pension staff.
Thorough knowledgeable and friendly staff. Answered all of my questions and advised me in a simple straightforward way. They stayed on the phone guiding me through all stages of use despite my difficulties.
I could not have wished for more helpful friendly staff.
I thank ANJ in particular. Nothing was too much effort. Answered all of my questions.
Thank you.
Kind regards. Paul F.
14 de janeiro de 2026
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Paul,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Customer services helpful
Customer services have always been helpful and prompt including Sarah who helped me today and resolved a problem immediately.
23 de dezembro de 2025
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi John,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
I have been trying to draw down since…
I have been trying to draw down since October 2026 and get an error message. It takes 6 weeks for any reply and my latest email just advises it been forwarded onto another team.
18 de dezembro de 2025
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi David,
Thank you for taking the time to leave feedback.
I am sorry to hear you are having difficulties with accessing your funds. Please let me know if you are still having difficulties at the following email address with your details: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
Someone in a business that actually listens & "get's it" !
Following a couple of administrative issues I had experienced with my account, I was exceptionally fortunate to have had Graeme Atkinson, Senior Administrator manange my concerns.
Despite not being able to reach me initially, Graeme perserved & he was incredibly professional & understanding when he did manage to reach me.
He was also open to listening & accepting my feedback, confirming that he would absolutely ensure that it was fed up to those in his wider team, which was really refreshing to know.
Suffice to say, it is without hesitation that Graeme receives 5 out of 5 stars from me for his friendly approach & professionalism.
He really is a credit to the Lifesight epa Team.
Thank you Graeme, I really appreciate your time on the call the other day. I wish you well & Happy Christmas to you & yours.
Best wishes,
Kevin H
PS. Businesses need more people like Graeme on their teams !!
15 de dezembro de 2025
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Kevin,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating. I have passed your feedback onto Graeme and the management team.
I hope any future dealings you have with LifeSight are just as positive.
Hope you have a lovely Christmas & Happy New Year.
Kind regards,
Michelle
Canr get on the website most of the time
Canr get on the website most of the time
12 de dezembro de 2025
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Rodney,
Thank you for taking the time to leave feedback.
I am sorry to hear you are having difficulties with the LifeSight website. Please let me know if you are still having difficulties at the following email address with your details and I will try my best to resolve any issues that is preventing you from accessing your account: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
More clarification required
Not all questions raised answered
10 de dezembro de 2025
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Deborah,
Thank you for taking the time to leave feedback.
I am sorry to hear that you still have some remaining questions. Please let me know anything that remains unanswered at the following email address with your details and i will try my best to help: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
Very clear and helpful explanations
Very clear and helpful explanations.
Really useful and flexible tool.
10 de dezembro de 2025
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi John,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Most informative and clear and…
Most informative and clear and wonderfully clear and well spoken info from phil persival
10 de dezembro de 2025
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Jay,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Pension webinar
Really clear, with examples and plain language. Thank you
10 de dezembro de 2025
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Outstanding presentation
Outstanding presentation - crystal clear and concise.
10 de dezembro de 2025
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Ian,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Shocking member experience
I think this is the worst website I have ever used and their customer service is pathetic. I have not been able to log in to my account for a week. Their verification process does not work and just says to try again tomorrow. Absolutely no contact details to call them, and no option on their website to make a complaint. The whole experience is so frustrating. A horrendous service
9 de dezembro de 2025
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Niall,
I am sorry to hear that your experience with LifeSight has not been positive and that you are having difficulties with accessing your LifeSight account.
Please confirm your details to the below email address so I can review what is causing any issues and escalate where necessary: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
Avoid unless you have the patience of Mother Teresa !
The most infuriating, incompetent company I’ve ever had the misfortune of dealing with. I applied for our 25% tax-free lump sum in AUGUST, and somehow it’s now December and we’re still sat here waiting. I was told the money would be in our account on Monday within 24–48 hours — well, it’s now Thursday and surprise, still nothing.
They take a full month to respond to a single email if they need more info, dragging the process out for no reason other than pure uselessness. I’m absolutely exhausted from constantly ringing and chasing my own money. This payout was meant for Christmas — and after applying four months ago I stupidly believed it would actually arrive.
I’ve been fobbed off over and over again. The only decent person I’ve spoken to is Ben tonight, who’s at least trying to escalate it. But honestly, at this rate I’ll probably be six feet under before they finally release what’s owed to me. The whole company is an absolute disgrace.
4 de dezembro de 2025
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Helen,
I am really sorry to hear that you've not had a positive experience with LifeSight are still trying to access your money through retirement.
Please email me at the below email address confirming your details so I can review to see what is causing any possible delay and to try and escalate: LifeSight.Trustpilot.Support@wtwco.com
Kind regards,
Michelle
Excellent presentation
Excellent presentation, gave me lots to think about on retirement options and investments.
1 de dezembro de 2025
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
WTW Planning for Retirement briefing …
Very well presented and useful information on planning for Lifesight retirement options
3 de dezembro de 2025
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Really helpful clear and concise run…
Really helpful clear and concise run through of the various options open as we plan towards retirement highly recommended
3 de dezembro de 2025
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Judy,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
I never had the opportunity to learn…
I never had the opportunity to learn about pension, retirement and so a super thank you for the comprehensive insights! I have now a great starting point to learn and discover more!
3 de dezembro de 2025
Opinião espontânea
Resposta da LifeSight GB - master trust pension scheme
Hi Tania,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
Resposta da LifeSight GB - master trust pension scheme
Hi David,
Thank you so much for taking the time to leave us your positive feedback and for your 5* rating.
I hope any future dealings you have with LifeSight are just as positive.
Kind regards,
Michelle
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.