I have a few items from L&B, all great quality, however on one of my suitcases the wheel broke after an about 18 months. I could not believe when I emailed how quickly they replied, and the lady in cu... Ver mais
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Leia as opiniões dos outros
Ordered a bag weeks ago & had an e-mail 2 days after ordering to say it has been dispatched. Ive bot heard anything for weeks, no bag delivery, no tracking updates, nothing! Contacted customer service... Ver mais
A few weeks ago I ordered the Lily&Bean Leather Travel Vanity Case with my initials stamped. Last week I received my parcel, wrapped perfectly with a beautiful dust bag and a note... but unfortunatel... Ver mais
Ich habe eine Tasche mit Initialen bestellt, dann leider die komplett falschen Initialen erhalten! Ich habe seither ca. 10 Maiös und Fotos geschickt, doch bis heute keine Lösung ihrerseits erhalten! D... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Personalized Straw Hats Personalized Straw Bags
Informações de contacto
Estados Unidos da América
- www.lilyandbean.co.uk
3,5
Aceitável
534 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Customer service is unmatched and the…
Customer service is unmatched and the bag quality is beautiful! I will definitely purchase from this company again.
22 de maio de 2024
Opinião espontânea
Resposta da Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
Customer service very responsive
Customer service very responsive. Lucy was very helpful!
22 de maio de 2024
Opinião espontânea
Resposta da Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
Outstanding Customer Service …
I received my first order from Lily & Bean. There was an issue with 1 of the pieces of luggage I ordered. I contacted customer service via WhatsApp. It was the weekend so I received a reply first thing Monday morning. I was helped by Lucy. She was kind, courteous, and attentive to my issue. She was able to help me in a timely manner and is sending me a replacement item right away. I appreciated her quickness in resolving my issue and making me a valued customer. I highly recommend Lily & Bean and will be ordering again.
20 de maio de 2024
Opinião espontânea
Resposta da Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
I am really happy with my dealings with…
I am really happy with my dealings with them. It was a beautiful and special experience for me. I had a problem with the address. I was helped with love. The customer service here is very nice.
للعرب هنا من افضل المواقع اللي ممكن تطلب منها وخدمه العملاء جداً ممتازه
21 de maio de 2024
Opinião espontânea
Resposta da Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
Lin was very helpful
Lin was very helpful. I really will order again. My new neoprene bag is an eyechater!
21 de maio de 2024
Opinião espontânea
Resposta da Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
I ordered the sunset orange zig zag bag…
I ordered the sunset orange zig zag bag last week 15 th May I knew it would be 3-4 weeks delivery when I placed order it came up 6 weeks so I emailed customer service who got back to me really quickly and said they would do their best to have it to be by the time I went on holiday I couldn’t believe I got a dispatch email yesterday and received my beautiful bag this morning less than a week of ordering what fantastic service an a big thank you to Lucy who was emailing back an forth my bag is stunning it’s made to a very high quality the colours are gorgeous can be worn with numerous outfits also come with a huge dust bag to keep it like new can’t wait to use it Thank you again Lilly & Bean very happy customer 🤗
21 de maio de 2024
Opinião espontânea
Resposta da Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
Lin was extremely helpful!
Lin was extremely helpful! My handbag broke and she was quick to assist me. Very grateful for the speediness of the process! Thank you Lin!
20 de maio de 2024
Opinião espontânea
Resposta da Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
I had an issue with my bag
I had an issue with my bag. I reached to Lily and Bean via email. I recived a response from Lin-the customer service agent within 12 h. Lin was professional and attentive and she helped me solved the issue. She went above and beyond. I love this company. The products plus customer service are top-notch. I highly recommend this brand.
20 de maio de 2024
Opinião espontânea
Resposta da Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
Custom leather purse
I received my custom leather purse with my initials on it. The paint on it started to come off. I emailed, and got a very fast response saying they will send me a new one!
20 de maio de 2024
Opinião espontânea
Resposta da Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
Fantastic Care
Ordered 3 pieces of luggage and was not sure if I would receive them prior to my travels. I contacted Customer Service, and in less than 24 hours Agent Lucy not only replied to my inquiry but she expedited my order to ensure I would receive my luggage prior to my travels. This was amazing customer service, in that I didn’t even have to ask for anything but Lucy anticipated Mr needs beforehand. I truly appreciate all of your help Lucy.
Thank you!
20 de maio de 2024
Opinião espontânea
Resposta da Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
Great Customer Service and Product, thanks Lucy!
I contacted customer service to ask about my order; they were highly responsive and ensured that they’ll expedite my shipment in order to receive it on time for my travels. The process was seamless and Lucy was so kind. Looking forward to receiving my bag!
Update: My order was actually expedited and I’ve received it just today! So happy with the result, the bag is amazing!! Highly recommended!
20 de maio de 2024
Opinião espontânea
Resposta da Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
Lin was fantastic
Lin was fantastic. Even though, my order went to someone else. I still got my right order replacement in the same week. I was happy with my purchase and the way the communication went so smoothly.
Thank you Lin.
16 de maio de 2024
Opinião espontânea
Resposta da Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
My wife loved it as a birthday gift
My wife loved it as a birthday gift! Excellent quality and quick response service! Highly recommend.
17 de maio de 2024
Opinião espontânea
Resposta da Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
Lucy was amazing she took care of my…
Lucy was amazing she took care of my problem l. Thank you for all your help and amazing customer service.
16 de maio de 2024
Opinião espontânea
Resposta da Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
Unfortunately the tote I ordered was…
Unfortunately the tote I ordered was VERY backordered but customer service was responsive and kind in my requests for updates, and helped ensure my order was processed ASAP once the inventory was back so I could have it in time for an upcoming trip. Thanks L&B!
17 de maio de 2024
Opinião espontânea
Resposta da Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
Lin was such a sweetheart
Lin was such a sweetheart. She helped me immediately, no questions asked! My mom loved her engraved bag for Mother’s Day! Such great products and customer service!
9 de maio de 2024
Opinião espontânea
Resposta da Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
Lin made everything so easy and was so…
Lin made everything so easy and was so quick!
15 de maio de 2024
Opinião espontânea
Resposta da Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
Lin was so helpful and pushed my order…
Lin was so helpful and pushed my order through so it arrived in time for my holiday! Highly recommend
16 de maio de 2024
Opinião espontânea
Resposta da Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
The sales team were so helpful
The sales team were so helpful, finding my order and doing their best to fast track it to me. Very friendly and helpful thoughout . Such a rarity nowadays,
Well done Lily and Bean!
13 de maio de 2024
Opinião espontânea
Resposta da Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
Resposta da Lily and Bean
Thankyou very much for your review!! As a way of saying thankyou do pop us a DM for a secret discount code for your next order :)
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