Hi, I reached out to Lloyd Latchford for assistance after there was a change in my car lease arrangements. I needed a letter on my claims history which Janis J provided for me by return. This was e... Ver mais
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Leia as opiniões dos outros
Great customer service from William. I called up to make a change to the car insurance policy (change of registration number). After a quick security check William confirmed the change was made wi... Ver mais
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Super efficient service - Amelia Drummond was such a fantastic help - really pleased our request was handled so promptly.
A empresa respondeu
I had a really positive experience and just want to say a huge thank you to Edyta. She was incredibly kind, patient, and helpful throughout the whole process. Nothing felt rushed, and she made sure... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We are Lloyd Latchford, an award-winning Insurance broker, Third Party Administrator and Delegated Underwriter, with over 40 years of successful trading history. We manage more than 12,000 policies a month, including car, driving instructor, commercial, and home insurance. As part of Atlanta Group, we have access to some of the best people, systems, and pricing capability within the industry and are continuing to grow.
Informações de contacto
Artisan, Hillbottom Road, Sands Industrial Estate, High Wycombe, HP12 4JX , Reino Unido
- +441844275555
- customerservice@lloydlatchford.co.uk
- www.lloydlatchfordgroup.co.uk
4,9
Excelente
309 opiniões
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quick resolution to query
I noticed that my wifes name had not been added for business insurance on the policy. Amelia Drummond took my initial phone call and then the problem was resolved within 30 minutes via email and a new insurance certificate issued. Very happy with the service so thankyou.
21 de agosto de 2025
Opinião espontânea
Resposta da Lloyd Latchford Group
Good afternoon Mr B,
Thank you for taking the time to leave your 5 star review.
It's great to hear that we were able to deal with your request and send new documents within 30 minutes. We will be sure to pass on your fabulous feedback to Amelia!
Have a good evening.
Diana
Lloyd Latchford
They saved the day!
I had a huge hick up trying to add my partner my insurance a day before driving to France (no fault of Lloyd) they were extremely helpful, contacting other agencies on my behalf. I dealt with Amy who was lovely and Lauren who saved the day! They really did go above and beyond to sort it for me. Huge relief and now I can sit back whilst he does all the driving and enjoy holiday! Haha! Thanks guys, really appreciate all your efforts to sort this for me
19 de agosto de 2025
Opinião espontânea
Resposta da Lloyd Latchford Group
Good afternoon,
Thank you so much for your wonderful feedback about the help and assistance you received from Amy and Lauren. We are glad to hear that their approach resolved the issue and we will ensure this is passed on to them both.
All the best with your travels.
Lewis
Lloyd Latchford
Courteous and Efficient
I spoke to Emma today to get an additional driver added to my policy. She was very courteous and efficient and had me sorted out in no time. Thank you for an excellent service.
13 de agosto de 2025
Opinião espontânea
Resposta da Lloyd Latchford Group
Good afternoon Anand,
Thank you so much for your fantastic 5 star review. We are happy that you were so pleased with the service you received from Emma. We will ensure this is passed on to Emma.
Have a lovely day,
Lewis
Lloyd Latchford
Excellent, responsive service
Lauren was excellent and very responsive. My experience of Lloyd Latchford Group has been excellent and I really appreciate their service.
12 de agosto de 2025
Opinião espontânea
Resposta da Lloyd Latchford Group
Good morning Alex,
Thank you for taking the time to provide your 5 star feedback.
We are very happy to hear that your customer experience of Lloyd Latchford has been such an excellent one! We will be sure to pass on your wonderful comments to Lauren.
Have a super day.
Diana,
Lloyd Latchford
Emma - thank you
I had to call to change a driver surname on the insurance documents that were issued - Emma was polite and courteous, and very helpful. Thanks Emma.
12 de agosto de 2025
Opinião espontânea
Resposta da Lloyd Latchford Group
Good afternoon Ryan,
Thank you for taking the time to leave your 5 star review.
It's great to hear that Emma provided you with polite and courteous customer service when you called to amend your policy. We will be sure to pass on your fabulous feedback!
Have a good evening.
Diana
Lloyd Latchford
Prompt, friendly and professional
My apologies for not capturing the agent's name, but I had my first experience as a consumer today, and I left it pleasantly surprised with the great level of service. My reason for calling was only regarding one or two somewhat trivial matters, but nevertheless this was handled perfectly. A really good start to my relationship with Lloyd Latchford and this gives me confidence.
11 de agosto de 2025
Opinião espontânea
Resposta da Lloyd Latchford Group
Good afternoon Imran,
Thank you for taking the time to provide your fabulous 5 star review.
It's great to hear your first customer experience with Lloyd Latchford was such a positive one! Your feedback is very much appreciated and please do not hesitate to reach out if we can provide any further support.
Have a good day,
Diana
Lloyd Latchford
Received new documentation from Ella…
Received new documentation from Ella Dod, all in order no issues with required update
11 de agosto de 2025
Opinião espontânea
Resposta da Lloyd Latchford Group
Good afternoon,
Thank you for taking the time to leave your great review. We really appreciate your feedback and look forward to assisting you in the future.
Have a great week.
Rebecca, Lloyd Latchford.
Excellent Service
Amelia was friendly, helpful and sorted my issue in a expedient manner, very impressed.
8 de agosto de 2025
Opinião espontânea
Resposta da Lloyd Latchford Group
Good afternoon,
Thank you for taking the time to leave your great 5 star review. We really appreciate your feedback about our customer service with Amelia and we will pass on your comments to her. We look forward to assisting you in the future.
Have a great week.
Rebecca, Lloyd Latchford.
Copy of motor insurance document
I required a copy of my motor insurance. David Barwise dealt with my query promptly, politely and professionally. Within minutes I received an email with the motor insurance attached. Great service.
8 de agosto de 2025
Opinião espontânea
Resposta da Lloyd Latchford Group
Good afternoon JK,
Thank you for taking the time to leave your 5 star review.
It's good to hear that David dealt with your query so promptly and you received great customer service. Your feedback is truly appreciated!
Have a great weekend,
Diana
Lloyd Latchford
This morning was my first interaction…
This morning was my first interaction with Lloyd Latchford - I spoke to Emma. Due to the reason for the call, I was expecting to have a negative experience. It couldn't have a gone more positively. Everything sorted in one brief and friendly phone call
7 de agosto de 2025
Opinião espontânea
Resposta da Lloyd Latchford Group
Hi Paul,
Thank you for taking the time to leave your 5 star review.
It's great to hear that Emma made your first interaction with Lloyd Latchford such a positive experience. We are very grateful for your valued feedback and will be sure to let Emma have your fabulous comments.
Have a lovely afternoon,
Diana
Lloyd Latchford
Great customer service and communication
Lauren was extremely helpful with a name change before my lease vehicle arrived. Documents came promptly. Communication was excellent and really pleased to be insured by Latchford. Thanks Lauren - I had great fun driving the car before work this morning with a 6.30am delivery. Roll on a weekend of driving.
1 de agosto de 2025
Opinião espontânea
Resposta da Lloyd Latchford Group
Hi Rebecca,
Thank you for taking the time to leave your 5 star feedback!
It's great to hear you received excellent communication from Lauren and received your documents so promptly. We are certain Lauren will be very happy to have your amazing feedback.
Have fun driving your new vehicle this weekend!
Diana,
Lloyd Latchford
Excellent and very helpful.
Excellent and very helpful service from Katie Wilson
30 de julho de 2025
Opinião espontânea
Resposta da Lloyd Latchford Group
Good morning Denis,
Thank you for taking the time to leave your 5 star feedback.
It's great to hear that Katie provided you with excellent and helpful customer service. We will be sure to pass on your wonderful comments.
Have a super weekend.
Diana
Lloyd Latchford
Super fast and efficient
I needed to get an Insurance Certificate updated to include my wife. I called Danielle and she was very polite, very helpful and she promised to come back to me. Within 15 minutes I had the new Certificate in my inbox. Danielle delivered on her promise and it really made my day.
28 de julho de 2025
Opinião espontânea
Resposta da Lloyd Latchford Group
Good afternoon,
Thank you for taking the time to leave your 5 star review. We are delighted to hear your super feedback and how happy you were with your customer experience from Danielle. We will ensure your comments are passed back to her. We look forward to assisting you in the future.
Have a great week.
Rebecca, Lloyd Latchford.
Helpful & friendly!
Needed to correct a mistake on the certificate, and check some other details. Got through to a very friendly agent (Danielle) who quickly dealt with the enquiry and made the required changes. New certificate issued within minutes of the call ending.
28 de julho de 2025
Opinião espontânea
Resposta da Lloyd Latchford Group
Good afternoon,
Thank you for taking the time to leave your 5 star review. Its great to hear Danielle dealt with your amendments so efficiently and you were happy with your customer experience. We really appreciate your super feedback and we look forward to assisting you in the future.
Have a great week
Rebecca, Lloyd Latchford.
Excellent customer service
Excellent customer service. Katie was helpful and understanding. Strongly recommended
18 de julho de 2025
Opinião espontânea
Resposta da Lloyd Latchford Group
Good afternoon,
Thank you for taking the time to leave your 5 star review. We really appreciate your feedback and its great to hear you were happy with the customer service received from Katie. We look forward to assisting you in the future.
Have a super week.
Rebecca, Lloyd Latchford.
Knowledgeable and proactive
Lauren was knowledgeable and proactive, able to complete my request quickly.
18 de julho de 2025
Opinião espontânea
Resposta da Lloyd Latchford Group
Good afternoon,
Thank you for your 5 star review about the service you received from Lauren. We will ensure this is passed on.
Enjoy your weekend,
Lewis
Lloyd Latchford
Called to update the details on my…
Called to update the details on my insurance, Lauren was super helpful and super quick, not only did she update the details but I received the updated certificate within minutes :)
17 de julho de 2025
Opinião espontânea
Resposta da Lloyd Latchford Group
Good afternoon Louise,
Thank you for taking the time to provide your 5 star review. This helpful and prompt service is exactly what we aim to provide.
Have a super weekend,
Lewis
Lloyd Latchford
Needed to make some policy changes
Needed to make some policy changes, my call was handled by Ella Dodd who was fantastic so polite, professional and personable. Ella dealt with everything without fuss, can't believe how simple the whole process was all thanks to Ella.
17 de julho de 2025
Opinião espontânea
Resposta da Lloyd Latchford Group
Good morning,
Thank you for your amazing 5 star review about the service you received from Ella. It is our intention to make the Salary Sacrifice insurance as simple to deal with as possible. We will ensure this is passed on to Ella.
Have a lovely weekend.
Lewis
Lloyd Latchford
Quick Action
When I needed Motor insurance certificate for my Europe trip, Ella Dodd was able to help me quickly with the certificate, very much on time and right information at the first time. Thank you so much for the quick support.
16 de julho de 2025
Opinião espontânea
Resposta da Lloyd Latchford Group
Good afternoon Baris,
Thank you so much for taking the time to give your 5 star review about the service you received from Ella which we will ensure is passed on. This is exactly the type of service we aim to provide.
Have a super week.
Lewis
Lloyd Latchford
Very helpful company
Very helpful organisation with my new car insurance.
14 de julho de 2025
Opinião espontânea
Resposta da Lloyd Latchford Group
Good Afternoon,
Thank you for taking the time to leave your feedback regarding the service you received. We look forward to assisting you in the future.
Have a great week.
Rebecca, Lloyd Latchford.
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