Louis Copeland &Sons Opiniões 

40
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Cahill in Capel Street shop provides 5 star customer service. The clothes are very high quality and we always find Cahill and the team very helpful, knowledgeable, professional and extremely nice to... Ver mais

Classificada 5 em 5 estrelas

Had an absolutely fantastic experience here. Myself and my partner got made to measure suits for our wedding. Patrick was brilliant from start to finish he’s an expert at what he does. He made us feel... Ver mais

Classificada 5 em 5 estrelas

David in the Dundrum outlet was super. I had an issue with pants after initial visit. He assured me it would be sorted, and it was. I appreciate the reach out, and the service he personally gave me to... Ver mais

Classificada 5 em 5 estrelas

I could not offer enough praise to this company. I bought a voucher for my brother and it arrived in a beautiful box within box, and my note to my brother was inside. I adore careful packaging and it... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de moda masculina
  2. Fornecedor de vestuário
  3. Alfaiate de vestuário masculino
  4. Loja de smokings

Escrito pela empresa

At Louis Copeland & Sons, great menswear starts with trust. Trust in the quality of the clothing. Trust in the fit. Trust in the service behind it. Our online store was created to bring that same confidence to customers shopping from home, offering premium men’s clothing with the knowledge and care that have shaped our reputation for generations. We offer a wide range of menswear for every part of a modern wardrobe, including suits, shirts, jackets, blazers, knitwear, chinos, polos, trousers, outerwear, footwear and accessories. Some pieces are made for big occasions. Others are designed for the working week, relaxed weekends or smart everyday dressing. Together, they form a carefully edited collection for men who want to look sharp without making dressing feel complicated.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

40 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 50% das suas opiniões negativas

Geralmente responde dentro de duas semanas

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4,3

Todas as opiniões

(40)

12 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Dan at Louis Copeland

Dan , thank you so much for talking such great care of Graeme . He will look a million dollars on his wedding day thanks to your skills, professionalism and caring so much about what you do. The suit and shirts are fabulous we could not have achieved this without your help. Thank you for going the extra mile and making sure that everything is perfect . Suggesting the braces was ace and even taking the trouble to prep the tie & pin the pocket square. You are a credit to your profession and to Louis Copeland’s they are lucky to have you. Thank you we are extremely grateful we got to work with you to make our day special. I’ll send you photos of the day thank you so much again 🙏 Barbara & Graeme

27 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

First Class Service

The team in Louis Copeland are first class, I have purchased items many times before over the years including my made to measure wedding suit but on this occasion it was unfortunately for a family bereavement. I needed a dark suit quick! I explained the situation and the urgency. The team pulled out all the stops to not just get me the perfect suit but to have it altered so it would fit me like a glove within the same day, simply amazing! To top it off they threw in some useful extras I would need for the difficult day.
I would like to thank the Dundrum Louis Copeland team in making the day run smoother and that little bit easier, I was really touched how kind and professional they all were. You have a loyal customer for life!

8 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Amazed

Recently in Dundrum shop I had a sweater put away for my husband , he forgot about it , and weeks later as a long shot I went in to shop and asked the assistant I had dealt with (his name is Ham) was there a chance they still had sweater , I described the sweater and I couldn’t believe Ham remembered, and I was shocked when he even remembered my name , my husband got his lovely sweater and I was more than impressed with service from Ham , a true gentleman and a pleasure to deal with. Lovely shop and great service.

10 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Redeemed

I think Louis Copeland deserved that slap - however I have to admit today I bought a really nice MooRER jacket in Wicklow Street and it was a great experience! Well Done

to be fair - most if not all items I have bought from LC have been exceptional - what I cant comprehend is buying a €300 shirt and finding out there is a button missing! - I never demanded a refund or exchange, but to just fix it - however to end up just using the spare button on the shirt to fix it is not acceptable - you should have taken one of another shirt - I could have bought a shirt 10 times less the price with no issues

17 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Simply the best men’s shop in Dublin

Simply the best men’s shop in Dublin. By a country mile.
Relaxed experience with extremely professional service and advice. Thank you Patrick.
Lovely range of high end products at very reasonable prices. Takes all the stress out of shopping. An excellent range too. From a pair of socks through to a fitted suit it’s all here. Check out the knitwear ranges btw. Some stunning garments. Even open on Sunday. They have an excellent website also. Returns are simple.

29 de janeiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely outstanding service

Absolutely outstanding service. Purchased many items via the internet, they arrive beautifully presented. Fabulous quality. The customer service is exceptional and Aaron Hearns is a an absolute credit to the company. We are so impressed we will be travelling to Ireland to do some more shopping. Thank you from the Capewell’s

18 de janeiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing online service befitting their reputation

I didn't think a traditional Irish retailer would have such a slick online operation. I ordered a pair of shoes on Wednesday night, about 33% cheaper than Schuh, and they arrived on Friday morning. I've had great experiences with Louis Copeland in-store buying suits in the past, but their online service matches the high standards set in-store. Will 100% use again and would recommend to anyone.

30 de dezembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

WOW! A great transaction

WOW! Louis Copeland & Sons sure spoiled me. I got my sweater in quick time well protected in a nice box. I also got some Lily O'Brien's chocolates. What a fabulous PR effort on the part of Louis Copeland & Sons. A great transaction for sure.

bill

26 de setembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Wedding tuxedo

I just picked up my wedding suit in Cork today. I had a fantastic experience, my suit turned out great and I couldn't recommend the Louis Copeland team in Cork any higher. Wayne did a fantastic job with my suit, he's an utter gentleman. Thanks lads. Cian

3 de setembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

5 star service

Extremely pleasant and helpful customer service. Multiple online shopping experience with them and its always a 5 star service. Quality of products, packaging, customer service makes you feel that you are a valuable customer and I will highly recommend this business to anyone without any hesitation.

11 de junho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Ordered Friday last week received today…

Ordered Friday last week received today Thursday fast efficient already looking at my next purchase

18 de fevereiro de 2021
Opinião espontânea
logótipo da Louis Copeland &Sons

Resposta da Louis Copeland &Sons

Hi J, Thank you for taking the time to write your lovely review. We're delighted to hear you were so happy with the effiency of our service. Thank you for choosing to shop with us, we really appreciate your support and can't wait to look after you again! If there is ever anything we can help you with, please do not hesitate to contact us on 01 207 9069, we are here to help. Wishing you all the best, The Louis Copeland Team

Classificada 5 em 5 estrelas

Ordered online a couple of time…

Ordered online a couple of time recently. Received great customer service. Keep it up.

22 de janeiro de 2021
Opinião espontânea
logótipo da Louis Copeland &Sons

Resposta da Louis Copeland &Sons

Hi Francis, Thank you so much for the 5 stars and kind review. We're delighted to hear you were so happy our customer service. Thank you for choosing to shop with us, we really appreciate your support. Wishing you all the best, The Louis Copeland Team

Classificada 5 em 5 estrelas

What can I say. Excellent! A pleasure to deal with

From order to delivery the experience has been a pleasure. In these extraordinary times, with many restrictions, businesses are under extreme pressures. I did not feel that with Louis Copeland... From order to delivery & beyond they made it seamless. An exemplary company - in it's product offering, it's staff and it's customer service.

20 de janeiro de 2021
Opinião espontânea
logótipo da Louis Copeland &Sons

Resposta da Louis Copeland &Sons

Hi Rose, Thank you so much for taking the time to write your detailed review. We're delighted to hear you had such a pleasant and seamless experience with us. Life is strange for everyone at the moment but we are determined not to let this get in the way of delivering top-class customer-service. Thank you for choosing to shop with us, we really appreciate your support and can't wait to look after you again in the future. Wishing you all the best, The Louis Copeland Team

Classificada 1 em 5 estrelas

POOR customer service

My experience with LC&S has been pretty poor until now. I have ordered before Christmas 2020 (U.K. and Ireland being still in EU) and I had to refuse the parcel as it arrived after the U.K. left the EU with a massive custom bill. I have tried to reach out to the seller many times to understand their refund policy and as per today, three weeks after, I haven’t heard from them or received an answer to the various emails I sent. Do not believe the massive positive reviews on other review sites

20 de janeiro de 2021
Opinião espontânea
logótipo da Louis Copeland &Sons

Resposta da Louis Copeland &Sons

Hi Thierry, thank you for your feedback. Unfortunately Brexit brought about some major changes for the retail industry in Ireland which were still being drafted and implemented at the time of your order. I understand since this review has been written, that Louis has been in contact over the phone and through email to sort out the UK customs. Your order has been partially refunded and we provided a 10% discount over all in way of an apology for any and all inconvenience caused. Again, we really would like to apologise for the upset and we hope we have the opportunity to look after you again in the future and demonstrate the extent of our high quality customer service. Best wishes, The Web Customer Service Team.

Classificada 5 em 5 estrelas

Amazing experience, exceptional service!!

Amazing experience, exceptional service!!
Really happy with the customer servffered by Louis Copeland & Sons.
I ordered a mens gilet in size L which was delivered the next day! Unfortunately the size did not suit and when I called the store, size M was not available. Aaron who helped me over the phone, called the supplier to order me the correct size right away. A few days later he called me back to say my gilet has arrived. Again the new gilet was delivered the next day and the wrong size was taken from me. This is such an exceptional service!! Saved me time as I didn't have to go to post back the size which didn't fit.
Really appreciate all of your help guys, super happy customer!!!

2 de novembro de 2020
Opinião espontânea
logótipo da Louis Copeland &Sons

Resposta da Louis Copeland &Sons

Hi Tanya, Thank you so much for taking the time to write your detailed review. I will be sure to pass your positive feedback on to Aaron, he will be only delighted to hear you had such a pleasant experience with us. We are so happy that the second gilet worked out and that you left a happy customer. Thank you for choosing to shop with us, we really appreciate your support and can't wait to look after you again in the future. Wishing you all the best, The Louis Copeland Team

Classificada 5 em 5 estrelas

Amazing care for customers

I could not offer enough praise to this company. I bought a voucher for my brother and it arrived in a beautiful box within box, and my note to my brother was inside. I adore careful packaging and it really made giving the gift much more enjoyable. I was also sent hand-written thank-you note...a welcomed, personal touch. I will definitely be back for my xmas shopping this year.

22 de setembro de 2017
Opinião espontânea
logótipo da Louis Copeland &Sons

Resposta da Louis Copeland &Sons

Hi Lisa, my apologies for the delay in responding to your lovely review, thank you so much for taking the time to write it. We are so delighted to hear that your brother enjoyed the personalised gift wrapping and note. Thank you for choosing to shop with us, we really appreciate your support and can't wait to look after you again in the future. Wishing you all the best, The Louis Copeland Team

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