Wrong items got delivered, then only half replacewhile were delivered. They claimed it was direct supply and were helpful but ultimately I purchased from them
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A empresa respondeu
I ordered two items from this company. One came perfectly and quickly. The other we had some problems with. However, they sorted everything out and apologised. Everyone makes mistakes but we can't ask... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de aquecedores
- Loja de acessórios para casas de banho
- Fornecedor de caldeiras
- Decoração e Design de Interiores
- Loja de portas para chuveiros
Escrito pela empresa
Based in the West Midlands, We are a national distributor stocking a comprehensive range of over 6000 quality Plumbing, Bathroom, Heating and Plastic products, supplying direct at genuine Trade Prices.
Informações de contacto
Unit 4, Blackheath Trading Estate, Cakemore Road, Rowley Regis, West Midlands, B65 0QN, Birmingham
- 0121 508 9981
- info@lowcostplumbingsupplies.co.uk
- www.lowcostplumbingsupplies.co.uk
4,1
Bom
929 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Poor service
Really poor service from order to delivery, I had to make several telephone calls to them to complain about the wrong part they sent and it took me several phone calls to ask them to process my refund. It has taken 2 weeks to receive my credit and it was wrong, I had to make another call to chase them. Shocking service and I will certainly not be using this company again. I would advise perspective buys to think twice about using them.
12 de janeiro de 2024
Resposta da Low Cost Plumbing Supplies
Hi Colin,
I'm sorry to hear you haven't had a positive experience shopping with us. From looking into this, I can see that the correct part was sent out to you as this product is only available in once size as stated online and requires cutting down if necessary.
As you chose to return the item and the delivery was fulfilled by our supplier, any returns also had to go through them meaning we were awaiting confirmation of the quality check and credit before releasing the refund to you. I'm extremely sorry that you had to chase the status on this, and we certainly could have done better in keeping you informed.
In the instance of the goods no longer being required, a refund on the item is provided but the refund amount excludes the delivery charge. I can see that one of our directors arranged a call with you to discuss the matter, who has agreed to refund the delivery amount due to the inconvenience our lack of communication caused.
I completely appreciate and understand your feelings of frustration with our communication, we have let ourselves down in this area and this simply isn't good enough. We can only hope you do choose to shop with us again in the future, so we can give you the higher level of service we always aim for.
Best wishes,
Emma
Best price I could find
Best price I could find. Easy ordering and fast delivery. What's not to like? !! :)
24 de janeiro de 2024
Resposta da Low Cost Plumbing Supplies
Good morning,
Thank you for taking the time to leave us a review.
I'm so pleased to hear you're happy with our prices. We aim to be as competitive as possible so it's great to hear that you chose to shop with us.
Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Resposta da Low Cost Plumbing Supplies
Hi Kev,
Thanks for taking the time to leave us a review, i'm happy to hear you're pleased with our service. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Super fast delivery
Super fast delivery - even to the Highlands!!!
Woukd definitely use again
15 de janeiro de 2024
Opinião espontânea
Resposta da Low Cost Plumbing Supplies
Hi Willie,
Thanks for taking the time to leave us a review. We're so pleased to hear you're happy with our delivery service. For the locations that we do not cover on our own van, we can offer either a palletised delivery or delivery through our supplier depending on the item - therefore it's great to have your feedback on this.
Thanks again for our 5-star rating. We look forward to your next purchase.
Best wishes,
Emma
Ordered a part for my shower and got…
Ordered a part for my shower and got delivered quickly.
Had then to return it as circumstances changed and got refunded pretty fast. Thanks Jenny.
25 de janeiro de 2024
Opinião espontânea
Resposta da Low Cost Plumbing Supplies
Hi Mr Danelli,
Thank you for taking the time to leave us a review. I'm so pleased to hear you're happy with our service, including our returns policy. We aim to provide the best possible service both before and after purchase so it's great to have your feedback on this.
Thank you for your kind words to my colleague Jenny. I've passed on the feedback to her and her team leader, to ensure she gets the recognition she deserves.
Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Ordered a cooker hood and it was ready…
Ordered a cooker hood and it was ready for collection the next day very good service
6 de janeiro de 2024
Resposta da Low Cost Plumbing Supplies
Hi Jillian,
Thanks for taking the time to leave us a review.
I'm so pleased to hear you're happy with our click and collect service. We stock 1000s of items for all plumbing, heating, bathroom and kitchen needs so it's great to hear we provided a quick and efficient service.
We hope you continue to shop with us again in the future.
Best wishes,
Emma
This company is excellent at customer…
This company is excellent at customer service. They gave very good advice on the phone and fulfilled my online order with great speed and professionalism.
I would definitely use this company again.
More importantly this company cannot be beaten on price.
I am indeed extremely satisfied with this company.
2 de janeiro de 2024
Opinião espontânea
Resposta da Low Cost Plumbing Supplies
Good morning,
Thank you so much for leaving such a lovely review.
I'm very pleased to hear you're happy with our service. We work hard to ensure we offer the highest level of service throughout the order process, from having a website full of competitive prices, to offering help and support both before and after the sale.
Thank you for our 5-star rating. We look forward to having you shop with us again in the future.
Best wishes,
Emma
Resposta da Low Cost Plumbing Supplies
Hi Albert,
Thanks for taking the time to leave us a review. I'm very pleased to hear you're happy with our service. We hope your experience is enough to have you shop with us again in the future.
Best wishes,
Emma
Great product and service
Great bath. Arrived promptly and in perfect condition. Great communication about delivery. Impressed.
8 de dezembro de 2023
Opinião espontânea
Resposta da Low Cost Plumbing Supplies
Hi James,
Thanks for taking the time to leave us a review.
We're so pleased to hear you're happy with your product and our delivery service. We work hard to ensure we provide the highest level of service throughout, so it's great to have your feedback on this.
Thanks again for our 5-star rating.
Best wishes,
Emma
Great communication
Great communication, good price and delivered on time.
4 de dezembro de 2023
Opinião espontânea
Resposta da Low Cost Plumbing Supplies
Hi Stephen,
Thank you so much for the feedback. We're very pleased to hear you're happy with our delivery service and communication. We hope your experience is enough to have you shop with us again in the future.
Best wishes,
Emma
Resposta da Low Cost Plumbing Supplies
Hi Jon,
Thanks for taking the time to leave us a review.
I'm so pleased to hear you're happy with our over all service. Your feedback really means a lot to us and we hope you continue to shop with us again in the future.
Best wishes,
Emma
Fantastic service
They helped me find a shower screen that I was really struggling with. Great service.
27 de novembro de 2023
Opinião espontânea
Resposta da Low Cost Plumbing Supplies
Hi Rachel,
Thanks for taking the time to leave us a review.
I'm very pleased to hear you're happy with our efforts in finding you the correct item. Our sales team are on hand to offer help and advice at any time via call, chat or email, therefore it's great to have your feedback on this.
Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Reasonable prices
Reasonable prices, very helpful customer service and very accurate with the refunds.
8 de novembro de 2023
Opinião espontânea
Resposta da Low Cost Plumbing Supplies
Hi Bogdana,
Thanks for taking the time to leave us a review.
I'm very pleased to hear you're happy with our service both pre and post purchase. Thank you for your kind words to our customer service team. I can see you've been dealing with Jessica directly, so i've passed on your feedback to her.
Thank you again for our 5-stars. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Product was priced competitively.
Product was priced competitively.
Communication was excellent.
18 de outubro de 2023
Opinião espontânea
Resposta da Low Cost Plumbing Supplies
Hi Lloyd,
Thanks for leaving us a review. I'm very pleased to hear you're happy our prices and communication. We hope you love your order!
Thanks again for our 5-star rating. We hope you continue to shop with us in the future.
Best wishes,
Emma
Great service and good prices
28 de setembro de 2023
Resposta da Low Cost Plumbing Supplies
Hi Richard,
Thanks for taking the time to leave us a review. I'm pleased you're happy with our service and prices. We hope this experience is enough to have you shop with us again in the future.
Best wishes,
Emma
Just what I needed
20 de setembro de 2023
Resposta da Low Cost Plumbing Supplies
Good morning,
Thank you for taking the time to leave a 5* review for us I'm glad to hear we were able to help provide the items you needed
If we can help further please do let us know!
Kind regards,
Jessica
Great customer service
A lovely company to order from. Customer service and delivery was great- quick, helpful and friendly. I would recommend and use again
22 de setembro de 2023
Opinião espontânea
Resposta da Low Cost Plumbing Supplies
Hi Mrs T,
Thank you for taking the time to leave us a review, we really appreciate it.
Thanks for your positive words for our service over all. We aim to provide the best level of service throughout, so it's great to have your feedback on this.
Your recommendation for our company is greatly received and we look forward to your next purchase!
Best wishes,
Emma
Resposta da Low Cost Plumbing Supplies
Hi John,
Thanks so much for leaving us a review.
We pride ourselves on offering a range of quality goods at affordable prices, so i'm really pleased that you chose to shop with us. We hope you continue to purchase with us again in the future.
Best wishes,
Emma
Clear product information
Clear product information, fast & friendly sevice, Uses PayPal. Thanks.
2 de setembro de 2023
Resposta da Low Cost Plumbing Supplies
Hi Robert,
Thanks for placing an order with us. We appreciate you taking the time to leave us a review.
We work hard to ensure we offer a high level of service throughout the order processes. From having clear and up-to-date information on our website, to a safe and prompt delivery service.
Thanks for our 5-star and feedback. We look forward to your next purchase.
Best wishes,
Emma
Excellent customer service
Spoke to customer services before ordering on website to confirm product avalability, They were very helpful and the lowest price, nearly £100 cheaper, for the same "Scudo Alfie" vanity unit, compared to other suppliers. Delivery direct from the manufacturer next day which was surprising and exceeded my expectations!
29 de agosto de 2023
Resposta da Low Cost Plumbing Supplies
Good afternoon,
Thanks for placing an order with us and taking the time to leave us a review.
Our internet sales team are on hand to assist with purchases and offer help and advice on finding the right product for you, so i'm very glad to hear your query was dealt with efficiently.
Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.
Best wishes,
Emma
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